Customer Reviews for Big Country Graphics & Printing
(Distribuidor de U-Haul del vecindario)

249 comentarios

631 5th St E   Drumheller, AB T0J0Y0

(587) 795-0454

Horarios de la ubicación

  • Lun.- vie.: 12 p. m. - 3 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(587) 795-0454

631 5th St E
Drumheller, AB T0J0Y0

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 12 p. m. - 3 p. m.
  • Sáb. - dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The confusion of renting a truck from this location was very frustrating. The lack of communication between the uhaul company and this location was not good. When we went to get our 15 foot truck, they didn't have one so ended up with 20 ft for more money. Email said pick up truck in Drumheller but on website said pick up was Three Hills. Then our contract was cancelled by uhaul before we took truck back. On website it says you can rent on weekend but they are not open so can't do it. Also there is several trucks sitting in Drumheller that can't be used because uhaul hasn't come to service them. The guy working at this location was good and helpful, is the only positive on this experience.

Jason A. 
Clasificación:
5.0

Customer service was great and efficient had me in and out fairly quick loaded and hooked up and down the road faster than I expected!!!

Darren L. 
Clasificación:
1.0

Avoid extra un explained charges. Move to a less seedy shop

Christopher L. 
Clasificación:
1.0

You ripped me off for 50 bucks because your idiot didn't check the fuel level and would not believe me about the level. I will never rent from you again and i will be telling everyone i know about this shady operation...

April T. 
Clasificación:
2.0

Was diss appointed in this place as had to rent for two days even though only needed for Saturday. They are not open on weekends and said we couldn't pick up on sat. So had to take Friday. But we could drop off on Sunday. So not sure why we couldn't Pick up Friday and drop on sat. As we only needed for Saturday. And also that we could not reserve what we needed but had to go down on Friday and take a chance what we needed would be there and pay and then we could pick up(wanted to pay for and reserve on on Tuesday for Fri. But said no had to come Friday). Oh well it all worked out and unit was good

Janet J. 
Clasificación:
4.0

Everything was good

Brenda D. 
Clasificación:
5.0

Be open on weekends. I had to rdnt fof 48 hours becausd you werd closed on weekend. Only needed one day rental.

Linda S. 
Clasificación:
2.0

The hours of pick up are awful! Not in any way convenient for anyone moving! Took us almost an hour to get our truck even though I did the online stuff the day before! He was friendly but oh so slow.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erwin R. 
Clasificación:
1.0

Stop the Drumheller location from gouging customers. This is the second time I was cheated at this location.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
1.0

Ed at Big Country Graphics and Printing yelled at me and yelled at one of your staff members on the phone. He then told me "Thank you, because of you, I'm done. I'm calling U-haul to come pick up their trucks. I'm done." He was extremely unprofessional and chastised me for returning the truck on a Sunday and told me I should of dropped it off in Calgary because it wasn't his problem. Hopefully I won't have to move anytime soon because I will not be using the Drumheller U-Haul and I will be telling everyone not to go there.

Jordon P. 
Clasificación:
2.0

Have a staff member who is more knowledgeable with the rental process and the computer system

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey A. 
Clasificación:
3.0

Let me return to any authorized dealer. That's what I did 10 days ago. Yesterday returned to your choice which was further away and you charged me for extra mileage! Took me more time to do so-will you pay me for my time? Poor choice!

doug W. 
Clasificación:
1.0

Would be helpful if you were served in a timely manner. Was asked to return an hour later and then still waited over an hour to be served.

Arlette L. 
Clasificación:
1.0

Charged for three days only used trailer for 1

Scott W. 
Clasificación:
4.0

I was disappointed that is was only 1/2 full of fuel, I paid 265. for the weekend and delivery drop off in Medicine Hat from Drumheller

Brenda D. 
Clasificación:
4.0

Book a time to see agent-busy place!

doug W. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tari C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BLAKE M. 
Clasificación:
4.0

Ed provided the best customer service, Please extend a thank you to him, fantastic person to word with.

Wendy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chantelle F. 
Clasificación:
4.0

Trailers need to have crank stands; it is not acceptable to expect customers to lift the trailer onto a hitch.

gerald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah E. 
Clasificación:
1.0

Inform the renter of all the necessary requirements for the rental, eg what type of trailer plug in is needed before you drive all the way there and get hooked up and the dealer tries to sell you the right adapter. When you call to get the rental let the renter know that insurance is needed or you provide you own prior the arriving. The local dealer is a grumpy prick and should work on his customer skills.

jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C. 
Clasificación:
5.0

Parking lot was a bit crowded and icy, had very little to room to return truck.otherwise no complaints! Everything was well marked to streamline after hours return.

Marwa A. 
Clasificación:
1.0

Level the yard, plus have better hours or get a new agent.

Christopher N. 
Clasificación:
2.0

We were disappointed that the online booking site offered us afterhours self check in and out when later, after booking, we were informed that this was not an option. More than this, we were not informed that there would be an afterhours fee for returning a truck on a Saturday. We understand that there are no local business hours on that day however there was no communication that there would be an additional fee and would like to know why there is a cost to place a contract in a mailbox. This definitely tainted our experience with Uhaul. We will strongly consider other options in the future.

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trymore M. 
Clasificación:
3.0

Lot was gravel and uneven/sloping and open 5x9 trailer was more difficult to wrestle on to hitch. This poses a risk to the renters vehicles when wrangling as the trailer hitch could be elevated and crash into the renters vehicle if trailer moves downslope under its own momentum. Care needs to be taken and more than one person should help renter wrangle trailer on to hitch. Lot should be paved and level or parked in a better spot. Left rear red travelling light on trailer was not working but turn signal did. All other parts functioned well. Check equipment before leaving.

Greg H. 
Clasificación:
3.0

I was never given a walk around of truck

tracey P. 
Clasificación:
5.0

It made the moving task a lot easier

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIE B. 
Clasificación:
3.0

Dropped off after hours.

Geoffrey C. 
Clasificación:
5.0

Absolutely nothing, Ed is such a welcoming friendly man

Shaun M. 
Clasificación:
3.0

The on-line drop off app, although confusing at first, quickly became friendly once I realized what I needed to do. This app certainly made this part of the process very convenient, I will use it again.

Ronald E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joy W. 
Clasificación:
5.0

Make the parking for returns more clear. Since it's all gravel it's difficult to know where to park.

Pamela H. 
Clasificación:
5.0

Ed was so pleasant and helped to make sure we had the right truck. Thanks Ed!

JORDON P. 
Clasificación:
3.0

El cliente no dejó un comentario.

IRENE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
4.0

Keep up the good work, I will continue using U-haul in the future. Gracias

DAWN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
2.0

He asked me for two references: "Two people that know you" he said. I put down two white names. I found that interesting. The U Haul place in the city didn't ask for that, and my Caucasian friends didn't have to provide that. I wonder why he asked me to.....

HARP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reg A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
1.0

Absolute lack of knowledge of a car carrier trailer. No knowledge of how to tie down the car front wheels. Even after showing a picture of my Class C motor home trailer hitch (tongue and ball), no advice was provided to indicate the tongue was under rated, which caused it to bend down due to the weight being towed, resulting in one of the inner dual wheel tires to blow out on the highway, resulting in further damage to the body of the motor home at the rear wheel well. VERY DISAPPOINTING! Beware of “independent U-Haul outlets”.

Sidney A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

This place is good. Had horrible experience with hanna where I originally had booked and confirmed though!!!

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

Friendly service Good location

WENDY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

dallas U. 
Clasificación:
1.0

My daughter rented a trailer took three times to find a place to figure it out trailer broke overall experience was a miserable our trailer got a flat tire service was miserable ridiculous Will never use or recommend U-Haul again

SEAN A. 
Clasificación:
5.0

All was good!!!

sergii K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

Maybe convert costs to kilometers for people who use metric and not imperial.

fredrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
3.0

Customer service better attitude

MUHAMMAD I. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeffrey R. 
Clasificación:
1.0

Falsified Return Date so as to charge me for Extra Days. UNACCEPTABLE!!! Also Falsified what the Fuel Gauge was reading when returned. UNACCEPTABLE!!!

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

It could have been explained better what paperwork I needed to drop off when doing so.

Cody F. 
Clasificación:
3.0

El cliente no dejó un comentario.

FELICIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
1.0

I ordered U-haul truck at Three Hills but they send me to Drumheller which is 70 kms away without any discount. I have to spend one and half hours to pick up the truck.

chenwei J. 
Clasificación:
5.0

I'd say just keep what your doing

Scott M. 
Clasificación:
5.0

Nothing, Ed has an excellent operation.

ernie K. 
Clasificación:
3.0

Friendly reception. Could not help unhooking the trailer as it did not have a jack but understandable. At least they spoke English.

Karen T. 
Clasificación:
1.0

Dropped vehicle off, location was closed. Had filled it up to the correct reading as was on the gauges. However when I dropped it off the ground in their lot was not level in any manner at all, so the gauge was reading just under where it read on the contract and these **** charged Me another $15+ in additional fuel, when i went in and challenged it some **** ******** ****** refused to reverse the charges, scamming ****....

Allan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

diane M. 
Clasificación:
3.0

Other than the truck mixup, everything was fine.

GOERGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karanvir M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
2.0

The lady I booked through guaranteed me that the 5x8 would fit a king size Bed & Dresser. I asked her twice! Don't tell people that. The pick up Location found the hitch frozen in the ground , no help from anyone , had to chip it out.

SHELLEY B. 
Clasificación:
5.0

Yard was easy to access. Clearly marked building. Had my equipment checked in and a bill sent shortly after they opened the day after I dropped my truck off.

Cassandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelcy T. 
Clasificación:
4.0

Very easy return Pleasant experience overall

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

harvey S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent H. 
Clasificación:
3.0

Rate to go to Red Deer and back. Very expensive. Had the truck a 15 foot truck less than 24 hours and it's over 340.00 dollars. Windshield disgusting, was told it had a half tank. Did not notice till I got home which is less than 2 km that it was just over a quarter tank. Really should have said something but was in a rush. I have rented uhaul before but a 1.25-1.30 a mile??

Brian C. 
Clasificación:
5.0

I first ordered a larger cube truck and had to go to Hanna or Strathmore to pick it up and come back to Drumheller. Totally unacceptable for the mileage would have been more then the actual rental. Service from Drumheller was far more better.

Andy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin B. 
Clasificación:
4.0

You're good

Tawanda M. 
No se han enviado comentarios para esta ubicación.

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