Comentarios de los clientes para Big Boys Toys

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Big Boys Toys

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Dawn K.
Clasificación:

Nothing - the guys are extremely nice & helpful.

Matthew H.
Clasificación:

El cliente no dejó un comentario.

Don A.
Clasificación:

After getting home, I discovered tires were bald and one tail light didn't work.

John M.
Clasificación:

El cliente no dejó un comentario.

Blair H.
Clasificación:

El cliente no dejó un comentario.

William P.
Clasificación:

El cliente no dejó un comentario.

katie R.
Clasificación:

Kevin and Joe were amazing to work with!!

Jewel W.
Clasificación:

The person helping us was friendly and helpful. The front of the truck was covered with bugs. We had to ask them to clean the windshield. The floor in the cab was dirty with sand and dirt. The coolant level was very low. A back-up Camera is needed on the truck.

Caden A.
Clasificación:

When in doubt, haul it out. We were stuck at the airport nowhere to go and decided to go online through uhaul and rent a truck. The process was easy and the service was excellent. Would reccomend 100% for any rental needs.

Roy P.
Clasificación:

El cliente no dejó un comentario.

Norman P.
Clasificación:

El cliente no dejó un comentario.

Richard L.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY B.
Clasificación:

Only saw one girl on the phone behind the counter. Did not acknowledge when we walked in the door. 15 minutes later about 10 other people came in did not acknowledge them either.

Todd H.
Clasificación:

El cliente no dejó un comentario.

KYMBERLY G.
Clasificación:

El cliente no dejó un comentario.

Ilyssa N.
Clasificación:

The person who was there when I dropped off the U-Haul was great and extremely welcoming to the area. I extremely recommend doing business with this location.

Peter S.
Clasificación:

A well run business that got us on the road quickly and handled our return efficiently as well. Special thanks to both Joe and Becca who were knowledgeable and helpful, and were pleasant and easy to work with as well.

Samuel L.
Clasificación:

El cliente no dejó un comentario.

Jordan S.
Clasificación:

El cliente no dejó un comentario.

Alec M.
Clasificación:

El cliente no dejó un comentario.

DON K.
Clasificación:

Personnel were outside ready to help so I never saw the condition of the store, hence the N/A on location. Excellent service!

Lukhan C.
Clasificación:

The trailer was not usable for me not really the locations fault it is a equipment problem they couldn't have known only had to deal with.

Steven C.
Clasificación:

Front right tire was low—kept needing air.

Dustin H.
Clasificación:

The truck we used was shaking very bad while driving.

Kenneth B.
Clasificación:

El cliente no dejó un comentario.

Shawntel S.
Clasificación:

El cliente no dejó un comentario.

Peter B.
Clasificación:

Unfortunately, the business (Big Boy Toys) was quite rude to several customers and me. The young lady working was fairly slow with the first customer, which was all right as we all have those days and their business has paperwork to file for each customer. Then, as the customer in front of me finally walked up, she ignored her and took two 6+ minute phone calls while ignoring the in-store customers. In total, I was in the business, simply trying to get the keys, for 30 minutes which cut a half hour off my 2-hour truck reservation. When I asked politely asked if I could pay to add an additional 30-60 minutes to my time since I didn't want to return it late, she snapped at me yelling at me to return at the original time in a rude and demeaning tone which didn't seem warranted. I understand there was a customer needing it after me but the rudeness caught me a bit off guard. Then, she could not locate the keys for another 5 minutes. A nice young man who was also an employee of the business ended up finding them after she yelled at him to go start looking. It was quite uncomfortable. Overall, because of the poor customer service at the business, I would strongly recommend any other U-haul location to pick up your items/trucks/etc from. As for the vehicle- the location is quite isolated as well, so mileage added up quickly. It ended up costing $50 for less than two hours which was far more than expected and quoted. However, the vehicle was quite clean and drove really well and did exactly what I needed! I was also impressed and appreciative of the convenience and ease of the iPhone app.

gary S.
Clasificación:

El cliente no dejó un comentario.

Susan R.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

El cliente no dejó un comentario.

Jeremy H.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA M.
Clasificación:

El cliente no dejó un comentario.

Philip B.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

Very friendly staff.

Keith J.
Clasificación:

They went out of their way to make sure I was safe for the road.

Douglas T.
Clasificación:

Even though they were busy with other customers, they got to us in a fast time. They ran back and forth instead of walking which shows me they cared about our time.

Troy F.
Clasificación:

El cliente no dejó un comentario.

Johnnie R.
Clasificación:

El cliente no dejó un comentario.

jesse M.
Clasificación:

El cliente no dejó un comentario.

Dave M.
Clasificación:

They were great. Very easy experience especially if you check in online.

Robert A.
Clasificación:

none

Jim W.
Clasificación:

El cliente no dejó un comentario.

Kyle M.
Clasificación:

El cliente no dejó un comentario.

Gregory L.
Clasificación:

It was perfect!

Kyle H.
Clasificación:

The guy that helped me was great to work with and very friendly. Would definately rent there again.

Sherry S.
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Always a great experience working with the people at Big Boys Toys. Far superior to the uhaul on 7th here in Bozeman.

Joshua B.
Clasificación:

The pick up time could have been earlier, they had to pick up the trailer at another location so it was not available until after 11.

Brian W.
Clasificación:

Make so customer doesn't have to go drive 2.0hrs to pick up reservation items on my dime the customer also was told wasn't being chard's for the 2day extra and was still charged me for it would like my money back and U-Haul to do what said

Anita D.
Clasificación:

El cliente no dejó un comentario.

Duane C.
Clasificación:

Nothing at that location Great customer service and experience

Gregory A.
Clasificación:

El cliente no dejó un comentario.

Lance C.
Clasificación:

El cliente no dejó un comentario.

Joe K.
Clasificación:

Best. Uhaul. Ever.

Jason M.
Clasificación:

Big Boys Toys has always come through for us with excellent customer service and a quality product. This experience was no different. Thank you!

Betty F.
Clasificación:

El cliente no dejó un comentario.

Cary M.
Clasificación:

Thank you for the friendly service and flexibility.

Donald F.
Clasificación:

Big boy toys is a great place to pick up your uhaul.

Joshua F.
Clasificación:

Awesome

Timothy N.
Clasificación:

El cliente no dejó un comentario.

carla S.
Clasificación:

Take some tunes with you

Robert D.
Clasificación:

El cliente no dejó un comentario.

Morgan B.
Clasificación:

El cliente no dejó un comentario.

Jay M.
Clasificación:

Super helpful staff, professional place and I think her names Sarah, she took care of my return, really well spoken and professional!

Todd D.
Clasificación:

El cliente no dejó un comentario.

john F.
Clasificación:

El cliente no dejó un comentario.

Cathi C.
Clasificación:

El cliente no dejó un comentario.

karen P.
Clasificación:

The demand for 6x12 trailers was unbelievable! There we three trailers at the main location in Bozeman the day I had my truck checked out, but two days later they had gone. We had a reservation and I was a little put out that we had no trailer. But the folks got on the phone and located one at Four Corners. So by the time I got there another had been delivered. I had to take the trailer to Bozeman to get the lights fixed. I got the trailer back there to have them work on the lights, another trailer had made an appearance. What traffic. All of the representatives at both locations worked diligently to get us on the road!!!

Mari C.
Clasificación:

El cliente no dejó un comentario.

roger R.
Clasificación:

El cliente no dejó un comentario.

Cary M.
Clasificación:

You have the greatest staff. Sarah is always awesome and keeps us returning

Joe S.
Clasificación:

El cliente no dejó un comentario.

Jacki C.
Clasificación:

Outstanding customer service. No other words to describe our experience and their willingness to solve concerns.

Doug M.
Clasificación:

El cliente no dejó un comentario.

kevin P.
Clasificación:

Great and rapid rental.. Prefer this location rather than the corporate store. In and out under 10 minutes. .muddy parking lot. Can't be helped when snow melts, otherwise it's probably dry. but i tracked a lot of mud into my car and their shop.

Marc S.
Clasificación:

Check pulling out ramp before using. The ramp on our truck was very difficult to pull out and was leaning too far right. Otherwise the service was fantastic and the truck operated perfectly.

Travis R.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

Awesome service and very quick!

Jesse P.
Clasificación:

El cliente no dejó un comentario.

bill W.
Clasificación:

El cliente no dejó un comentario.

Conrad D.
Clasificación:

You guys were awesome, thanks Mr Sam Cocchi and uhaul team

LARRY W.
Clasificación:

My problem was with the national call center. The call center rented a 26 foot truck to me to be picked up the next day at 4:00 pm at the N. 7th ave. location in Bozeman. I lined up my movers to load furniture in Bozeman & unload in Helena. The next morning I received a call from the N. 7th location that they had no trucks at all.

Margaret S.
Clasificación:

Great customer service! Explained the auto transport set-up and the after hours drop off procedures.

Thomas T.
Clasificación:

El cliente no dejó un comentario.

MARTIN W.
Clasificación:

Nothing comes to mind

Kelly S.
Clasificación:

Sarah was extremely helpful with setting up our reservation over the phone and also very helpful to my husband at the time of pickup. The customer service was stellar! All of our needs were met, equipment was in great condition, understanding our project & time frame was a huge help. Thank You Sarah! Kelly & Kathy Seevers

Kjeld C.
Clasificación:

The lady with the Avocado tattoo was extremely professional and competent . She treated us like our time mattered and got us in and out in a timely manner. She did a great job and was a pleasure to work with.

Abby H.
Clasificación:

El cliente no dejó un comentario.

kelly W.
Clasificación:

A wonderful crew and great service

Amy S.
Clasificación:

El cliente no dejó un comentario.

JASON D.
Clasificación:

Staff at Big Boys Toys are always friendly and helpful. Check in and out was super quick and easy!

Roy P.
Clasificación:

El cliente no dejó un comentario.

Scott N.
Clasificación:

We won't be using Uhaul again!!!! Not because of this location because they were great and were able to help us way more than the actual Uhaul company!!! You DIDN'T have the truck we reserved at the location we needed and no one communicated with me. I had to call you just to be told you didn't have the truck!! This is the second time this has happened to us so we won't be using you again!!! To much stress from you at a stressful moving time!!!

Adam N.
Clasificación:

El cliente no dejó un comentario.

justin P.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

Christian S.
Clasificación:

El cliente no dejó un comentario.

Rebecca L.
Clasificación:

Can't think of one thing to improve on. I called, got a truck, picked it up all in a half- hour

Jake W.
Clasificación:

Great as always!

No se han enviado comentarios para esta ubicación.

Volver
arriba