I am disappointed that the truck was covered with automotive oil partially in some large part of the truck, I had to put carboards to cover as much as I could however there was still smell of oil was covered inside and my brand new furniture picked the smell and I had no choice because it was the only truck available that size and I could not exchange it. thank you
MOHSEN BAKHSHAN
Customer Reviews for Big Bee Convenience & Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back larger trucks into parking spots so customers can just drive forward when leaving.
Peter DuivesteynDidn’t have the dolly that I ordered
Isabella CroweFirst I would recommend an employee that knows what to do when renting a uhaul be available when a truck is booked. Have an available paper copy of the contract for the customer. Using the same method of return that was used for payment. Now onto the truck. The truck was dirty upon pickup inside and outside cabin space and where I was putting my stuff was messy truck not swept out garbage in cup holders. My truck had an active check engine light at pick up flashed a couple times wile driving but stayed solid most of the drive. Truck had very loose steering and was hard to keep in my lane wile driving in city. Truck needs new wiper blades as driving in the rain they were very streaky especially on drivers side. Passenger side mirror I could not adjust. Not happy with my rental at all
Stephano DiTommasoThe 15' truck had brake problems and a very bad front end issue with steering. Lucky that it only was used for very short distances.
Todd GaskaYou’re using old trucks from Arizona that are loud and low end. No power windows or seat I have expressed my dissatisfaction with the company. The outlet I used was wonderful and the gentleman was very helpful. I will not be using uhaul again.
Wendy YarrI got ripped of by BIg Bee location in Hamilton, horrible three weeks to clear up issue. Horrible service
Wheeler MonteithThe store employee had no idea what he was doing, we were at the location to pick up our truck on time but it took us 40 mins to be able to get the truck. The employee had to call his boss to be walked through the steps. When we dropped the truck off, again the store employee didn’t know the process, and while in the middle of doing the return, he stopped helping us and started serving other customers making us wait Will never get another truck from there again
KERSTIN GRAHAMService rep was rude and not cooperative. Told us our vehicle was not safe to park there and would not let us park our cars where the camera was covering.
Brandon Graves1/6 items were fulfilled - I got the truck I ordered. It was dirty inside the cab and I wasn’t given the location or time that I requested. I ordered a furniture dolly and furniture pads but neither were included. The truck was not filled with gas and was 50 miles from empty upon pickup. I’ve had great experiences in the past but this was not one of them.
Erik WernerI'm still waiting for my refund
Gloria BedoyaSupply a broom to sweep out cargo and passenger area.
Patrick CULKEENIt took the store 1 hour to finish my documention since only 1 person attending and I’m new customer while other customers were prioritized who are buying. Not enough space if your going to leave your car. Truck was with water inside since it’s raining and it’s leaking inside. Told to the store manager and called 1-800 but no documentation done and not sure if it reached the right personnel. The truck performed at satisfactory level except for the leak.
Rossano PadillaNot much room to park
Andrew PatersonI still have no recieved my revised receipt for my rental. The original one was incorrect and manager area Joe said he would do corrections but I would like a copy of my new bill
Helen CapoferriReally convenient!
Hayden Sarmis Up RasberryVery calm, efficient and understanding staff when I had some hicks in my plans. Thank you for your warmth. The welcoming staff really went above and beyond. Very positive experience, you have my full gratitude.
David BirdPaid for a moving dolly and there was not one in the truck
Simona masonThis location is in Hamilton on, Big bee store i couldn't pick up truck becouse the giy who works there didnt wont help me and the guy who left truck day before didnt sign out so i couldn't take the truck,shen i return i asked the guy in store should i do something online he said no just give me the keys and i figure out by myself that i need to log into my account and mark that i left the truck...By the way i spend 2 hours traying to get the truck i called customer service and couldn't reach the agent for one houre,whrn i reached the agent she hang up so i went to other uhaul store and guy there helped me...Online service 0*......Equipment wasnin decent condition that's all.....
Bosko SeatThe gas tank was only 3/8 full upon picking it up. The gas was filled to return it to the level I received it in. I have pictures to prove it. I should not be charged for this.
Austin CinoI ordered blankets and those were not there for a pickup. I have to rush other major UHAUL point to get them separately. This pickup location was horrible. I hate the experience
Shahzad NazeerThe agent was fast and efficient. Great experience
harold zuletaThe pick up location location had no equipment. They just deleted it from my order and handed me the key. Leaving me to have to go to a "uhaul" location to obtain an appliance dolly and moving blankets. Truck had chunks of chocolate bar in the cup holder and on the floor.
Gordon RipleyDisappointed with the service and particularly upset with the host location personnel at Big Bee Convenience. Extremely unprofessional. Very disappointed that UHaul is charging me a 25 dollar cleaning fee for a truck that I left clean out of convenience to satisfy their host instead of a paying customer. Still waiting to hear from a manager.
Kirk AttardDrop box area, so need a nice mobile to finish
Oliver Haothe truck was not ready when i arrived at the scheduled time, the moving blankets i paid for were not in the vehicle and the store clerk who had to get the vehicle ready for me after i was there didn’t sanitized the vehicle after getting in and checking the mileage and gas from the last rentor.
TRISTENBRODY LESLIEEquipment should be inspected for cleanliness and proper gas and mileage checks.
Ellen HurlThe service when picking up the truck appeared to be a slow process. My reservation was for 11 am but didn't get the truck until 11:25 am. When I returned it, I had to fill out and take pictures on my phone which took some time and I believe I was charged for the extra time. However, I am unable to get a copy of the invoice. It showed on my phone, but I can't print from there. I think you should email the invoice to the customer as I can print it off my computer. I would appreciate my invoice emailed to me. Thank you.
Douglas KovacThe sign out process as well as check in very very slow I had to wait 25 minutes for the system to asign the truck in and then sign it out to me.
Neil EaketFaster validation, booking from the clerk was different than my reservation
Jerry LiuEnsure that ordered equipment is part of the transaction (dolly was missing). And when your customer service agent calls to ask how the rental went, you explain fine but the dolly was missing and and they say you won’t get charged but you do anyways, make sure they actually follow through.
Jeffrey StockRented a 20 foot truck for two day, when picking it up the contract was for only 24 hours. Had to take a 15ft truck too small for my needs. took the attendant an hour to log me in . Truck cab was very dirt had to wipe it down with disinfectant . at lease the truck was mechanically sound.
carl hazenTruck wasn’t very clean. Took pics and added to the account when checking in. When returning the truck, it asks if it’s clean and I answered no and got charged an extra $25 for cleaning. Thanks uhaul.
STEPHANIE JASONHave what they ordered
Tammy MclaughlinFound it very hard to use the online booking
RUTH EAKET CHRISTINEIt would make more sense to have a dedicated UHAUL location rather than share one with a variety store. You need a huge parking lot for a proper UHAUL location. This store is not a suitable location. The men working in the store were very pleasant and knowledgeable though.
PETER MYYRYThe rental was delayed by 2 hours due to a disorganized team, not because of a late return. They misplaced the keys for the vehicle. This was a massive inconvenience when having to move cities, especially during a thunderstorm! Would never use this location again. Horrible experience.
AIDAN FERRISSI just got a receipt for my Uhaul rental on Saturday. The Contract Number is 28506722 The end receipt shows that I returned the car with 3/4 tank of fuel. The guy at the store is a complete liar. I filled the car PAST the F mark before returning it. When I came into the store to drop off the keys, he was on his phone, and he tells me "go and take a picture of the dash, I need to see the mileage" I said okay no problem. I go outside, take a picture. I come back in and show him. He says "ohh this only shows mileage, I need to see a picture of the gas, go back and take another picture" at which point I tell him "dude... why don't you go and take a picture, this is your job no?" and he replies back "okay don't worry about it" So I guess he figured he'd get back at me by lying about the gas. I mean look at the contract at pickup vs contract at end. I drove 14 KM. How exactly would a car take 30 LT of fuel that I only drove 14 KM When I stopped to refuel I put in $16 of gas and it basically overfilled it past the F mark. I put in. $16.01 at Pioneer. Since I used the car for 14 KM I basically overfilled what I had used until the car went past F and the hose stopped pumping gas. But I guess the guy at the store thought he would be really clever and just rip me off. I have proof of payment for the gas as well.
Nicolae FotacheWe went to the location early around 845 so the truck would be ready at 9 and we completed the virtual check in which gave us an error saying there was no truck available for us. Not sure what happened there but we did book over a week in advance... We proceeded to go inside There were 2 people waiting for u hauls one who had been there for over 30 mins. We didn’t get served for our uhaul to complete the check in until 850... on moving day where we had other services coming to the house we needed to be back for and this set our entire schedule behind. Not to mention by the time we got out it was 1015... not only did we spend well over an hour and a half at the check in location we didn’t even get a sorry. Really there was no communication of what was happening, what stage they were at in the process etc.. I feel bad because for the first portion it was only one individual working the store trying to manage the uhaul customers and regular customers. However shame on the manager for setting that individual up for failure. So many things went wrong, not sure if there is training for anyone working at an agency location for how to assist in checking in uhaul customers but if not then there should be. I have dealt with uhaul for many moves of mine but I do believe it is time to explore other brands like Penske and suggest this to my friends and family too so they don’t ever have to deal with this issue on an already stressful day like moving day.
CORYKEVIN LEBLANCThey charge me for gas amd I return the car same gas i got
HAZEM ALKANAKRIBusy
Sara KohtalaPull your uhaul operation from this store.
SHELDONJONATHAN HOMERThe rep at the store knew nothing about Uhaul and I had to work everything out over the phone instead. I was assured that the blankets that I had booked for that day would be in the truck however they were not when I went to pick it up. And again the rep was unable to help me. But the icing on the cake was the fact that I left my car there for the evening and it got damaged.. When I returned at night, someone had backed into the front of it and dented the grill badly. This isn't necessarily the locations fault but I will say that the over whelming feeling is that these satellite locations are not a good choice to pick up a rental. In this case, there just isn't enough space for trucks to be backing up and being stored properly, and the dent in my hood is a clear indication of that for me. I'll never go to pick up at anything other than a true Uhaul store from now on.
Marcia Hewett-HicksThis location is a variety store. Clerk didn't know what he was doing. Also when I returned the truck no one knew how to close the deal. I asked for a final report they said wait for an email.
Joseph FardellStaff had no idea how to help us with the fast check out. We had never had to pickup uhaul online and found it very confusing to do. We felt that if they were going to be a pickup location they would be more helpful.
Frank ScarcelliPlace I got the uhaul from was fine but I don’t understand how every single time I reserve something with uhaul it’s a gigantic headache to just hand me over the keys once I already paid? I shouldn’t be standing there while someone fumbles with my reservation when I’m trying to move from one house to another. Just give me the keys and let me go.
BRENDAN MURPHYI was charged for gas even though I brought the truck back full. Emailed uhaul about it and have heard nothing.
Victor WierciochHave staff trained on how to complete a purchase. Have staff trained to make sure there are no people doing meth near the pick up vehicle. Won't return to this location unless there was a gun to my head.
KYLE WHALEYTook them 30 mins to get me the truck. The truck was there at their location,I booked for 12:00 and reached there at 11:55 .they gave me the keys at 12:25.
pratham chauhanNever recommend picking up a truck at a convenience store
BRIAN BARROWThe gas consumption is debatable. There needs to be a more exact way of determining the before and after. If you don’t fill it enough you will be charged an inflated gas price. If you fill it more than you used, well, they are happy!!! Good experience overall,
RYANMATTHEW DORMANMy truck was not the size I ordered which means I needed to do an extra trip and was charged mileage because of that
David HewittThis big bee location rented out my uHaul I had reserved beforehand and was told to come back at 11:30 when the truck I reserved would be returned or I could take the local truck but would have to bring it back meanwhile the truck I reserved was a one way I was at this location for over 30 min while the employee set up my uHaul not impressed with this service and I will not be using this service again.
Cory Baileywe had checked in on line. we went there for 11:30- truck pick-up time and had to wait 40min to get the truck for various reasons including having to answer most of the questions we had submitted via on-line check in. There was only 1 store clerk- thus we waited 40 min for him to be free. we want to rent again for Sept 25 but would like a different pick up location
James BeanMy pick up time was 7am, the guy working didn't know how to do it and had to call the manager, I didn't walk out until 750am with the keys and when I said that I don't know if I can get it back it time because I've lost an hour, the manager on the phone said no, someone was picking up at 1130am. I saw the reservations on the iPad because they couldn't find mine and there were 3, and 3 trucks outside. To waste an hour of my moving time and then be like that was disgusting. I paid for two furniture dollys, a utility dolly and furniture pad and there was only one furniture dolly. This place should be stripped of their affiliation with uhaul with so many negative reviews and experiences. I wish I had read the reviews before booking with them.
Sierra KnowlesChanging the location to effectively a different city is an egregious abuse of customer trust and reliance and an accessibility issue. I will for that reason not be using Uhaul again.
Kit SimmonsBoth employees i dealt with had no experience with the uhaul truck. When picking the truck up i had to wait 20mins for the employee to figure out how to complete and give me keys. Had to have the store manager on the phone the whole time. All this delay ultimately meant i had 20 mins less to move my stuff and very much affected move time.
Anja LehtoThe truck was super dirty when I got it. I took pictures. Just not in the cab which was also very dirty. I tried my best to clean everything up. The storage area was swept and mopped. Can wiped down.
David BlacklawsI returned the uhaul with the amount of gas I received and I was charged $70 for it not being at at the correct level. I made sure to put gas in right before dropping off. There is no way I did not have the correct amount of gas in it.
Alex PeriorisThe advance check in confirmation said to pick up the truck at the Barton and Nash Location. Unfortunately, they said that they did not have our truck and that we would have to drive 15 minutes to the Cannon st location. When we got there the truck assigned to our account wasn’t at the Big Bee uhaul centre on Cannon. Luckily a uhaul employee was on site and corrected the issue. This confusion and wrong address for pick up negatively impacted our move. We had the elevator booked for a small time frame at our apartment and we ended up missing 1 hr of moving time. All the professions that we dealt with were wonderful but the system needs improvement.
Frank RasoThe owner of bigbear is rude! He told me to pick up the uhaul truck early. I will never deal with him again
Tris Benjo Bacanimy pick up time was for 7am but the owner wasn't there and the employee didn't know what to do so I had to come back at 8am. I called uhaul and was told I would get a$50.00 credit on my credit card which I have yet to receive
Robert Comeau