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KIYANA B
Customer Reviews for Big A Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I originally went to the UHaul service center on 2020 W. Evans. They were the worst customer service people, the company charged me for an invoice that one of my emergency contacts owed, and the third person finally handling the account after one had happened and then another it happened Yelled at me, started an argument with me treated me like a two-year-old and finally canceled and said we're not gonna help you. It was terrible.
CHRISTINE RThe only thing they had was the truck.
PETER PGreat??
JOHN AThe truck wasnt swept out and cab was pretty dusty and dirty. They were also short on one of the furnature dollys. When the guy openned the back of the truck we were getting suprise! There was a utility dolly n it. Although all folk there were very freindly and hospitable im not sure they know what sub equipment they have and not checking trucks they get in.
JEFFERY BThank you all. Easy working with uhaul. Everyone was wonderful.
Ruth REngine light on truck needs maintenance and truck needs cleaning
Marcia LThe service was satisfactory and I wouldn't change anything.
Gavietta S45 min to set up rental (fault of the uhaul rental website not the rental facility). Trailer was clean but was NOT properly serviced at its last service. Made it 4 miles down the road before an entire hub fell off from bolts not being torqued, not the wheel lugs but the bolts that hold the entire hub on. 3 hour ETA for service company to come fix it. There are 4 bolts that hold the hub on to the axle, one was missing completely, one had no nut on it, and the other two were backed off 3-4 threads to the point the wheel was sitting at a 45* angle. Mobile service company did a good job of repairing trailer once they arrived from approx 90 miles away.
rich cnothing additional needed - all was as planned!
Thomas Gthey are like family! professional and caring best ever
James ABeast location ever
James Alove this place and the people that work here
James ABest place ever and wonderful and professional staff
James ATried to return the truck via 24hr drop off & continually got kicked off the sight due to no service. Had to come back, at which time I returned the truck to an employee, who said that happens to everyone. Then why offer the service, knowing 9/10 times it will not work for the customer? Later that night I noticed they charged my credit card for just over $50 without any notification of the charge!! I am still trying to find out why, no answer at the location & everytime I try to start a chat with uhaul they give me a wait time w/ zero response OR simply tell me my session has expired... Very disappointed at this point.........
Eli GBeat place in town
James AI just love this location and the team here!
James AN/C
SOLOMAN Jbest location ever!
James AThe inside of the truck should get deep cleaned. I whipped down the steering wheel and it was filthy. (Door handle, cup tray, seats, etc.) Also the cargo could have been swept out upon my arrival. But the truck ran great.
SHANTE MI ordered dollies and furniture pads and neither were in the truck. I understand I picked up the truck early but no one was there when I returned the truck to adjust my billing. Also, the truck smelled like someone had been hauling garbage in it.
Brandon Bexcellent service
James AU-Haul is the one that messed up our reservation causing us to drive 28 miles away to get a truck. Then we had pay the milage from that place and back. I believe U-Haul should set a reservation and keep it at the place. We feel that we shouldn't have to pay for milage when sent out of the way to get a truck when they reservations was suppose to be in the town we ask for it.
James KExperience was very positive
Carolyn HJust love thisnlocationn
James Aeverything was fine. The owner was an exceptionally nice man.
marsha dThe best
James AI was unhappy with the location I was originally suppose to pick my truck up from. The truck did not have the dolly I had requested, there was literally no gas on the truck and the AC wasn't working. I literally wasted my time going to pick up the truck. However this location in which I ended up picking the truck from after talking to a uhaul individual was great!
Emmanuelle XThe online check in process was extremely tedious and took a very long time when you include the technical difficulties of the website. Overall a good experience
Joey HThe owner of Big A Auto Sales was friendly and helpful. A pleasure to do business with. Thank you sir!
CARLON Bvery professional team
James AI had a truck and tow dolly. When I got there only the truck was available in Florence. I had to find the tow dolly in darlington sc where it was not available. I had to find a tow Dolly and was charge for it. So I'm unpleased with this location false advertising. So whereas I suppose to have the truck for 2 hours turn into 4 hours.
Brittany MGreat service
James AThe truck needs to be cleaned before being rented. I had to pay a $25 cleaning fee and I'm sure the last person to rent it did also. However, it was no where near cleaned and it had a bad odor. Also, I think the transmission was going bad in the truck that I rented.
Tomekia QThis was not where I was scheduled to pick-up the trailer. U Haul changed the location without my approval, causing me to drive an extra hour, each way to pick up the trailer.
David KVery friendly staff
James ASteering was very loose. There was a musky and stale smoke odor in the cabin of the truck.
DAPHNE ESign put up for easier recognition for locating pickup point.
JAMES HReservations were messed up which meant I had to pay more than expected.
CHELSEY BMy 1st experience was with u-haul today and I must say my experience was great.
SABLE Dthis location atmosphere makes you feel so comfortable. Great people. Makes we feel valued
James Atop of the line!! As many times as I rent from you guys I should receive a FREE rental
James ABeat service ever
James A$19 false advertisement. Advertisement needs to be taken down. Pricing is ridiculous! My friends, family, company, affiliates, and myself will use more honest and open companies for future references.
DASONYA Llove this team
James Aexcellent service
James Abest service experience EVER
James AThe uhaul burnt gas, want clean, and seemed like the engine was burnt out or something the way I put gas inside of it
TENESHIA Cexcellent service from this location ONLY PLACE I RENT FROM
James AExcellent staff
James Astaff is so professional
James AHave more gas in it
TRAVIS SNot one thing should be changed. I truly appreciated the Fast, super friendly, and professional service.
Clarenda GI thought rental was for a day so surprised by extra charge. Was not told about online return procedures.
DAVID Wexcellent service
James AVery nice people
ROGER Wbest outfit in town
James Abest service ever!!!
James AHave someone their to help unhook trailer hitch. It took two of them to connect it.
GERGELY GThe UHaul Agent was super the best
CLARENCE GGood place and nice and friendly people.
HECTOR IPlenty of space to park the big trucks.
Robin GI was disconnected several times when calling the call center.I spoke with one helpful representative but the other two representatives had a nonchalant tone and were not helpful. 24/7 share was not accessible and overall had a terrible experience .
JOHN GGuys in the office were AWESOME!!! Would recommend highly.
MIA MVery helpful people
Quincy M