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I was disconnected several times when calling the call center.I spoke with one helpful representative but the other two representatives had a nonchalant tone and were not helpful. 24/7 share was not accessible and overall had a terrible experience .
Guys in the office were AWESOME!!! Would recommend highly.
Very helpful people
Daryl is a rockstar, always professional and courteous
Darrell and the men are always professional and prompt.
Quick easy
The person that helped hook the trailor up to my truck was rude to me and my wife i was not happy
Nothing. I was confused about the location. However, the representative at this location was professional and courteous. He provided me with the outstanding service that U-Haul represents.
Great customer service
I don't think it could be any better.
Manager and attendant were Fantastic!
I've rented from this location several times and found it friendly and easy.
nothing
top notch outfit..everyone should model this location
excellent facility I wish all locations could be like this one
Very friendly service. Highly recommend.
If you guarantee something and can't deliver, call and offer replacement at a discount to customers and be more helpful
excellent staff
excellent people
excellent and professional staff
excellent team will ONLY rent from them
excellent service LOVE this location
Nothing everything was great
The store staff was very nice and helpful, you don't have to lift a finger A+++
excellent service
The drop off location is in a safe part of town and is easily accessible. Definitely would recommend to other people!
Numerous lights were out - Clearance, left side tail light. Were mark on paperwork is system but I was not advised. Discovered while driving a night.
excellent service
nothing
very reliable location and friendly staff
excellent service
Good enough
excellent staff
The people were very nice, but we weren't impressed with the location, it was not a U-Haul lot, it was being run as another business. Also, it was not the same address I called to set up the rental, although it is in the same city. Absolutely nothing against the people running the place. They were extremely nice. Overall, everything went great. Thnx
I rented truck on 1-13-18 from Noon to 9pm. I was billed for 3 days, I guess because I rented on Sat and truck was not logged in until Monday the 15th. They are working on correcting error. Otherwise, everything was ok.
lot too small for the 26' truck we dropped off
Did not get any paperwork or have to sign off that the trailer was actually left. But did get a email.
Vehicle had the Death Wobble and it took us 6 hours to get to a 4 hour destination- had to drive less than 55 the entire way and uhaul truck was iffy at times. I will be contacting uhaul to file a complaint on this vehicle. Not happy that they would put us in a vehicle that was not safe to drive! Very stressful two days on the road.
as I mentioned to the very nice gentleman that h/u trailer, the driver's side rear tire is rusted out although I didn't experience any issues, it did make me second guess if the equipment was old and outdated or even safe to use
We had an excellent experience with Big A Auto, renting a UHaul from them. They were clear to give us all our options, the uhaul was ready at the time we needed it, and we were allowed to drop it off after hours and use the Dropbox. No surprises, just good clear communication so we knew what to expect. Call Costa, Renee or Darrell for all of your uhaul needs.
I was charged an extra day and was told by the store there was nothing they could do about it.
disappointed that all the pii information I provided during the reservation process had to be repeated when I go to the location. What's the point of having a reservation process and it's going to be duplicated at the location
Allow scheduled pickup process to be faster.
It's definitely much better service and help on this location as compared to the Uhaul location in Irby St in Florence, SC.
No improvements , Great Service, Professional and courteous management and employees .
The only issue I had was making the light come on inside the back. Followed the instructions that come off a little confusing but it still would not work.
It was great that uhaul had a truck ready however, The restriction on mileage and going over mileage even though they tell you you'll have plenty of mileage it's kind of ridiculous and the price of the U-Haul was overpriced I appreciated the customer service and friendly people that were at big A auto however the pricing will keep me from coming back to uhaul
Your corporate experience sucked. I had to drive 150 miles RT to get this truck. Cost me about 3 hours of packing time. Really bad corporate experience.
great service
The cargo area was dirty and hadn't been swept out. The tires were bald. The steering was not aligned. The shocks were poor. The inside of the cab was disgusting. There was an oil on the floor and small bits of trash on the floor and in cup holders and the door storage bins. The outside of the windshield hadn't been cleaned. I literally took 30 minutes cleaning before I would use it. I'll never rent from this business again. I wasn't particularly pleased with UHaul in general because of this.
I had a very negative experience with John, the district Uhaul manager.....they were unable to do the reservation in the computer due to server being down. John from Uhaul kept having the guy at the rental place retry in the computer for over an hour while I sat there....John said there was nothing he could do and there was no down time paperwork that could be done to let us rent the truck....I asked for his supervisor's name and contact info and he wouldn't give to me..,,After waiting overan hour he let me pay cash and leave with the truck, then after all that John callsme back to say he charged me a hundred dollars too much and could I stop packing the truck to go back and get the money....I had to get to Charlotte by a certain time and couldnt go get the money back he over charged me....it was a horrible experience and John was not helpful.
Everything was until i was charged $400 more than i than i should have been.
Everything was perfect. A+ service
The trailer had no tire bracket for my motorcycle, I was told it would have the bracket. The tire pressure for both tires were low, One @ 32PSI and the other 53 PSI. I filled to 65 PSI per instructions on the side of the trailer. The people in the office were pleasant and made the rental process uneventful and satisfactory.
