Customer Reviews for Bi Rite Express
(U-Haul Neighborhood Dealer)

187 reviews

4786 E Lake Rd   Sheffield Lake, OH 44054

(440) 444-3124

Office Hours

  • Mon-Fri: 6 am–8 pm
  • Sat: 7 am–8 pm
  • Sun: 8 am–8 pm

Services at this Location:

Contact Us

(440) 444-3124

4786 E Lake Rd
Sheffield Lake, OH 44054

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–8 pm
  • Sat: 7 am–8 pm
  • Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jim Blackburn 
Rating:
5.0

Very friendly and helpful. I appreciated the communication as the uhaul system wasn't working the best at that time and they worked to have an upper management person take care of my needs. I would recommend this business as well.

NORA WALL 
Rating:
5.0

My final bill was ridiculous. Overcharged for mileage !!!

Timothy Guerra 
Rating:
4.0

All went fine

Mark Nespeca 
Rating:
5.0

Customer did not leave a comment.

lynne ann pohl 
Rating:
5.0

Customer did not leave a comment.

David Dubbert 
Rating:
5.0

Customer did not leave a comment.

Laura adams 
Rating:
5.0

Customer did not leave a comment.

Alexandra Lucas 
Rating:
4.0

Customer did not leave a comment.

Jamie WESTFALL 
Rating:
1.0

Charged for services I didn’t want

Meredith Maynard 
Rating:
5.0

Customer did not leave a comment.

tim binder 
Rating:
5.0

I was over charged than what my receipt says but hopefully U-Haul fixes the transaction

brian bland 
Rating:
4.0

Give room for late returns

george spinks 
Rating:
5.0

Reflecting not on Bi Rite, the truck itself I would not have trusted to drive outside the local area or long haul.

Dennis Baughman 
Rating:
5.0

Customer did not leave a comment.

Shawn Tomblin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cheiky Jr 
Rating:
5.0

Was very easy process.

Edward Linihan 
Rating:
4.0

Customer did not leave a comment.

Adrien Curtis 
Rating:
5.0

Customer did not leave a comment.

Cesar Chaves 
Rating:
1.0

Very untrained people. Had difficulty with the computer program, both picking up and dropping off. The Uhaul part was fine, the outlet part was bad. I would have much preferred to rent from our local Avon dealer. Unfortunately they didn’t have a unit available.

paul krieger 
Rating:
4.0

Drop off was easy!

Heather Murray-Price 
Rating:
4.0

Customer did not leave a comment.

Nicholas Svoboda 
Rating:
5.0

Customer did not leave a comment.

john toth 
Rating:
5.0

Customer did not leave a comment.

tim baker 
Rating:
2.0

Do not charge extra fees to their card like you did mine

Ray Deem 
Rating:
5.0

The ABS light kept going on and off while driving. Also the starter is going out and needs to be replaced on the truck. The starter would turn but it wasn't engaging the bendix to turn the motor over. It took 3 attempts to get it started at one point during my rental.

Christopher Lane 
Rating:
3.0

This truck needs to be serviced. It feel like the gear shift doesn’t shift into drive or park very well. It feels loose.

donald shewalter 
Rating:
5.0

Customer did not leave a comment.

Christine Smiley 
Rating:
5.0

Customer did not leave a comment.

patty entenok 
Rating:
3.0

Customer did not leave a comment.

Brendan Hall 
Rating:
4.0

Uhaul changed my pick-up location and did not inform me. I called the day before my reservation to the location i had booked and they had no idea i was coming for a 15’truck. Uhaul ‘traffic’ sent me to another location (close by) and they knew i were aware of my reservation 3 days prior.

Randall Loudenslager 
Rating:
5.0

Customer did not leave a comment.

Curtis Newcome 
Rating:
5.0

Customer did not leave a comment.

Melissa Powers 
Rating:
3.0

Customer did not leave a comment.

Aisha Dari 
Rating:
5.0

Customer did not leave a comment.

Derron MarshMarsh 
Rating:
3.0

Better training for the staff on how to execute a rental trailer

jay lawniczak 
Rating:
3.0

The drop off process was very slow - problems with the credit card terminal. But the women checking in was very nice. Not her fault.

Timothy Gottshall 
Rating:
1.0

Misquoted. Charged for an extra day. Refunded a less amount then what I was told. Check out process took half hour.

Bruce Jackson 
Rating:
4.0

A little disorganized but friendly enough. I was upset that I did not get my utility dolly though. I was already gone by the time I realized it wasn't on the truck. I looked at the receipt in case I had forgotten to order it, but it showed that I did indeed order one and I paid for it. Called the place to ask and they said they don't have a dolly. He said he would credit my card. I said you should have told me when I was there. They never gave me my $12 back as of today and it has been almost 2 weeks so I'll have to take time from my busy day to call again. Small thing I know but that's what these surveys are for right? To make businesses better? And also why I still gave 4 stars. But I would have given 5 stars had I received my refund.

John Mundell 
Rating:
5.0

Again, changing my drop off point at the last minute in order to charge me for extra miles. The the $19.95 advertised rental is a scam. I paid near $150 for the rental.

Mike Bill 
Rating:
5.0

Customer did not leave a comment.

Randall Buckosh 
Rating:
5.0

Customer did not leave a comment.

Jill Harter 
Rating:
4.0

Did not have the hand truck that was ordered. Seemed to have a lot of difficulty with the electronics involved in securing a contract and settling the final bill Pleasant group to deal with.

Gary Martin 
Rating:
4.0

Customer did not leave a comment.

David Johnson 
Rating:
3.0

Customer did not leave a comment.

Brian Vehar 
Rating:
5.0

Customer did not leave a comment.

Jeff Surface 
Rating:
4.0

Had an issue with the printer so we had to settle for emailed receipts and we were picking up at a busy time but over all it was a good experience.

Jim Kolaczko 
Rating:
5.0

Customer did not leave a comment.

Pamela Burden 
Rating:
5.0

Customer did not leave a comment.

Christopher Lane 
Rating:
1.0

We bought a couch on Facebook marketplace in Avon lake ohio, the closest location was Avon bi-rite. So we went there and inquired about the uhaul truck. We explained to the staff that we lived in amherst and would like a one way truck so we could drop it off at a closer location. She said that we were all set to drop off at cooper deli in Lorain. Well long story short we went to cooper deli and she totally did not set it up right so we had to go all the way back out there to drop it off in Avon. When we were setting it all up she was very very rude and told us “next time set it up online so I don’t have to put all of your info in.” The lady was very very disrespectful and did not appear too happy with our business. I know she’s not your employee but maybe you can pass it along. She was just not nice at all. And set it all all wrong. It was very inconvenient for us. Also we wanted the bigger truck but she said that it wasn’t a one way so we could do it so we opted for the smaller one and was still set up wrong and wasn’t a one way. Just frustrating.

Molly Lukachko 
Rating:
5.0

Customer did not leave a comment.

Aarika Baker 
Rating:
3.0

Customer did not leave a comment.

BRITTNEY BRYANT 
Rating:
2.0

-Poor customer service -Was told I had to wait for “paying customers” to check out first because “the uhaul isn’t a money maker” (the uhaul has a separate desk, I wasn’t in line) -Requested blankets for my move, they didn’t have any

Emily Gorenc 
Rating:
5.0

Customer did not leave a comment.

JEFFREY VOLLICK 
Rating:
5.0

Website let me schedule a rental of a 26’ truck near my storage. After that I set it all up with help and other logistics. I then received a call from Uhaul saying they had no availability Uhaul at that location. She then sent me 10 miles out of my way to pick up a 15’ truck. I was not compensated for all the extra miles. Was next to other location where there was many trucks sitting there all day. Not a good experience for me!!

JOHN CRAWFORD 
Rating:
1.0

Not charge people for a furniture dolly when the location did not have one available. They were supposed to remove it, but were so incompetent they could not manage. This was also a grocery store, and I was told that if someone needed to be rang up, they would have to stop my process to handle their customers, which did happen. This location was filthy, and the workers had no idea what they were doing. I handled my Uhaul pick up through my phone, and only needed them to give me the keys, they would not listen. Drop off was just as bad, the women would not allow me to get pictures to post the gas and mileage in order to provide via the Uhaul website. I asked many times and then blatantly had to tell her to move so I could finish the process. I have used Uhaul many times having been in the military, and this was by far my worst experience!!

Ashley Elliott 
Rating:
5.0

Customer did not leave a comment.

ANAS FATAYER 
Rating:
3.0

Customer did not leave a comment.

Ryan Christie 
Rating:
4.0

The app experience is terrible. I could not complete the return process as the app would not upload\accept the photo of the dashboard with miles and gas. Followed the recommendations, my photo looked just like the one in the example, it was clear, yet the app did not accept it. No way around it. Needed help from Bi Rite Express personnel to complete return.

Mark Aguiar Thomsen 
Rating:
5.0

Pick up went easy but when I went to return the truck I couldn't attach the pictured like it wanted so I spent more time at location than I needed

Anthony Gump-Cabrera 
Rating:
3.0

Scheduled for a 8 a.m truck pick up, we arrived @ 7:45. Previous client did not return till 8:45 a.m. Previous client left back of UHaul full of garbage , that we had to clean up

CARL WATSON 
Rating:
5.0

Customer did not leave a comment.

Robert Fenik 
Rating:
2.0

Had to wait because the person that waited on us had to run the register at the store. She was stressed. She did not know how to do the order on the computer. Someone (that took forever) had to help her. Our blankets we ordered were not in the truck so we asked. She said she had no clue. I would like a $10.00 refund on the blankets.

GREGORY DONNELLY 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER YOUNG 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD RIEDEL 
Rating:
4.0

Customer did not leave a comment.

Douglas Warren 
Rating:
5.0

Very convenient.

BRADLEY HARP 
Rating:
2.0

The truck drives unstable, it needs an alignment and more than likely tie rods. It drove horrible and did not want to shift. When we returned it the clerk said that truck needed to go in for service anyway. So glad they rented a truck knowing but was in need of repair to me. I would not rent here again .

CHRISTINA SOPER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DONELSON 
Rating:
1.0

Verification process was too long, workers at the store were clueless. Verification should of been done before I physically went to the location and spent 30 minutes trying to get my truck I already paid for. Headache of a process, won’t be using again.

Paul Moon 
Rating:
5.0

Customer did not leave a comment.

Joshua Nelson 
Rating:
4.0

Customer did not leave a comment.

IHOR DANKO 
Rating:
5.0

Customer did not leave a comment.

kenneth kopronica 
Rating:
5.0

Nothing, everything was well organized and speedy.

Jeffery Camp 
Rating:
5.0

All good

SANDY ROTH 
Rating:
3.0

We didn’t like the fact that we were told we had to bring the van back because “THEY “ had it rented the next morning to someone. Should have been able to leave it 1.5 miles from our destination. That cost an additional $23 + gas. + our time. Not a fan of that Hook!

KENNETH KOPRONICA 
Rating:
2.0

During this time of Covid - the employees were not wearing masks. I will not trust this site for future rentals during the pandemic. The rental process and vehicle were ok.

dinah hunt 
Rating:
5.0

Very good service and friendly people at this location.

MARK MUNSON 
Rating:
5.0

Customer did not leave a comment.

john toth 
Rating:
5.0

Customer did not leave a comment.

Sandra Emser 
Rating:
1.0

The truck was not maintained or clean. There was a lot of free play in the steering wheel. The cab smelled of cigarettes and had ashes and cigarette butts in it. The back off the truck had food waste and a very strong odors. The smells were incredibly strong. The condition this truck was in, made it not possible to complete my move. I moved what I was comfortable placing in the vehicle. We were forced to complete the rest of the move using our vehicles.

Zackary Mackenzie 
Rating:
4.0

they should inspect the truck with the customer and go over the equipment at that time

John Schneider 
Rating:
5.0

This location was recommended after scheduled truck on Colorado. Mattress 4 U broke down about a mile up the road. Luckily we were able to get it started and nursed it back to Lorain location. Then we had to pick up another truck at a location that was even farther away from our loading location in Vermilion. So had to pay for all these extra miles when it wasn't my fault. I am a regular customer at uhaul but was not a happy camper that day!

JACOB FIORUCCI 
Rating:
5.0

Customer did not leave a comment.

Ariel Hill-Jackson 
Rating:
1.0

Truck cabin clearly had not been or disinfected in any way. I have pictures to show that. Back of the van had garbage in it. Have pictures also. Had to spend 30 minutes cleaning before we could use it. I should get a refund in my opinion. I addressed with the store and she said “ i am not surprised, i havent worked in a couple days and the others dont clean the trucks “. Had i not needed the van at that time and it was the only available i would have cancelled

william stanfield 
Rating:
5.0

Customer did not leave a comment.

william scott 
Rating:
5.0

Jeff the story owner was very professional and easy to deal with.

richard began 
Rating:
2.0

The gentleman that runs this location was polite and fast in checking me out. That said, he needs to be there when the facility says it’s open for rentals and returns.

greg poplin 
Rating:
4.0

Customer did not leave a comment.

Stephanie Bates 
Rating:
5.0

Smooth and easy

SCOTT BEHM 
Rating:
5.0

Easy peasy

annmarie nyikes 
Rating:
2.0

They only had one woman working- she couldn’t find the reservation and she took several customers when I had been waiting a while. She told me to wait while she checked other people out at the regular register. I did not receive a return ticket. She confirmed several times it was electronic. I asked her if I could have a paper one and she said no- she doesn’t even know how to do it.

RACHEL TODD 
Rating:
5.0

The vehicle and service was very satisfactory. No improvement needed.

JOHN GLASMIRE 
Rating:
3.0

Customer did not leave a comment.

KAREN SPIRKO 
Rating:
5.0

Despite being a busy store was served well.??

patrick turle 
Rating:
5.0

Customer did not leave a comment.

Roshun Ammons 
Rating:
2.0

Customer did not leave a comment.

Tracy Dye 
Rating:
5.0

Customer did not leave a comment.

Bernadette Wallace 
Rating:
3.0

Customer did not leave a comment.

Skye Hesson 
Rating:
5.0

Renting the van was by far the easiest part of the move.??

patrick turle 
No reviews have been submitted for this location.

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