Very good customer service very polite and helpful *******NARESH M.
Customer Reviews for Beverly Hills Car Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gentlemen that worked at this location was super helpful and nice, however, we were trying to possibly secure a different size UHaul once we saw how much we needed to move. Trying to do this over the phone was an appalling waste of time. I was on hold for over 20 minutes so we ended up driving between locations to get a faster answer. This made for a very long morning and put us behind schedule by about 2 hours before a 12 hour drive. If you are going to use UHaul be aware that everything needs to be done online, phone support is non existent.Blake H.
provide secure parking for customers. with the number of homeless camps on the street, it would be preferable to not leave our vehicles in an unsafe area.ranga C.
There was something licking in the front of the truck, I have a video. So better to check if something licking before.HLEB D.
No signs for after hour drop off. I had to leave it in the street and return my keys the next day. The area is surrounded by homeless tents. I witnessed a homeless fist fight in front of their entrance.DANIEL L.
Maintain your trucks. I think I bruised a kidney.JOHN H.
Simple and easy. Thank you!Michelle H.
El cliente no dejó un comentario.CHRISTOPHER P.
Great experience! Would recommend to anyone.Narek A.
El cliente no dejó un comentario.MARY K.
Personal amableDeborah B.
When I went to go pick up my uhaul at the scheduled time, the previous renter did not empty it out. Since the location did not have another with same size and I had movers at my house, I had to empty the truck at the location. It included several large furniture pieces.MEET S.
I was in a bind and needed to park my car for a couple hours while Paid for and Used the U-Haul truck I rented. The attendant told me he was going to charge me $10 to park my car. I rescinded my ask. I had a friend follow me in my car to the Public Storage. My friend had another appointment and couldn't help me drop off U-Haul. Therefore I had to walk 2 miles to my Public Storage Unit after dropping of U-Haul truck. After a couple hours of moving and having to walk 2 miles, I was not happy. I won't rent from this dealer again. It's close to my storage, but I will drive to a further one next time. Hopefully won't have to walk it next time. :-(JOSEPH C.
The hand off was perfect ! Very clean inside!Arrington F.
El cliente no dejó un comentario.DANIEL B.
The guy in charge was really polite and professional. Super helpful.JOSE P.
Lots of trash around due to local homeless, but this can't be helped by the proprietor very much. Location a little difficult to find, as it is largely hidden from the street.ALEXANDER O.
El cliente no dejó un comentario.JACQUELINE E.
El cliente no dejó un comentario.ANDREW S.
Everything went extremely smooth at this location. Customer Service was excellent and friendly.. No hidden fees or shady behavior. Highly recommend this location for UHAUL rentalsKyle S.
El cliente no dejó un comentario.Son V.
El cliente no dejó un comentario.ALBERTO H.
Make sure there are no cigarette buds inside the truck.JESSICA W.
They had more vehicles it was connected to a car rental so the cleaning was up to par & very polite they were kind and friendly. as far as the truck like I said it wasn't worth renting . I'm glad i received my deposits but I wish I could get a full refund .Desiree M.
El cliente no dejó un comentario.Marc R.
The latch to lock the back of the truck was semi broken and tough to close. The sun visor didn't clip into the clip so it kept falling into my face during the drive. Also when we picked up the truck they didn't tell us when we specifically needed to return the truck, they just told us a general day and then I got charged extra for it being two hours late.JOHNATHON D.
I had a poor experience at the location where I originally made my reservation. After 25 minutes at the counter picking up my truck, I had to leave in frustration, call a different location nearby and drive there. It took literally 5 minutes at the second location and everything was easy.Matt K.
I was still charged after my order was canceled, I hope to god I never have to use your service again.CHRISTINA K.
Fast and nices servicesLUIS M.
There are two homeless encampments in front of the location. The attendant was friendly and helpful but didn't always wear a mask.john C.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.VALENTINA D.
Hugo is amazing! Best customer service ever!CATHERINE W.
Great location and availability except no packing supplies which lead me to drive to another location whom didn't have a cash register open making my order an online hassle.Andres M.
Hugo was extremely friendly and help me with opening the back latch and the lock on back. Everyone has good energy here. My movers cancelled due to coronavirus and I had to move everything myself and I had to keep extending my return date because 1, the movers keep pushing back the dates to come help, and 2, I ended up doing my move solo... Hugo extended my truck rental for 3 extra days with no problem. I didn't like the smaller 19.99 uhauls did not have a slider board to just pull my items onto the truck but other than that.... I go definitely go back here.Andrea T.
The side door to the van was inoperable at times/would get stuck closed.Lauren L.
Very nice & professional. Great Service 5 starsDwayne C.
El cliente no dejó un comentario.TIFFANY L.
El cliente no dejó un comentario.Shawn M.
I was not informed the gate would be locked after hours so I almost couldn't return it. Luckily I found someone who was just about to leave to let me in.Anthony B.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Erica S.
The site was difficult to find underneath a freeway overpass. Sandwiched between 2 homeless encampments. Did not feel very secure. The gentleman that helped me out was great and done very quickly.Kenneth I.
El cliente no dejó un comentario.STEWART L.
El cliente no dejó un comentario.Bria T.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.SEAN Y.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Dominique U.
Great customer service.Vincent W.
Wayyy better experience with the drop off.Thomas R.
A very pleasant experience.ron B.
Great customer service very easy return.Marguerite C.
El cliente no dejó un comentario.Dominique H.
The guy who helped me check out was very friendly and helpful.Vincent K.
The pickup was smooth and easy. The staff at this location are great. Waaay better than expected after dealing with terrible Uhaul representatives on the phone. Lady on the phone was useless and tried telling us to go to Inglewood (15 miles both ways) to pick up our vehicle rather than realizing trucks were available at a different site. The gentlemen at the Beverly Hills pickup site was great and a much better representation of the company. Get rid of the rude lady on the phone and bring more people like the guy I dealt with in personAshtin C.
El cliente no dejó un comentario.Erika M.
Very professional experienceChristopher C.
Employees were very nice. Location is near a huge homeless area and full of garbage. Only good part is that is was relatively close to me.Ronald S.
The owner needs to tell you that you can't return late. The website needs to not let you make reservations with a late return when it's not possible.Jeremiah G.
Terrible location surrounded by homeless encampmentKaren D.
El cliente no dejó un comentario.Christynna C.
Good service, picking up my Uhaul went super smoothly.julian T.
I ordered 3 dollies and blankets and had to pay for it, but none were provided. It's been 3 weeks and I'm still waiting for my refund. I haven't even heard from U haul following my complaint. This is just unacceptable and very disappointing.Arnaud D.
El cliente no dejó un comentario.jeffrey H.
Lots of homeless people could be cleanerrobert A.
Fuel level in truck was less than was stated on contract. The air conditioning on the truck was faulty. Would cut out completely .Amit C.
The location wasn't answering the phone. I tried calling several times to let them know I was running late, including leaving several voice messages at the location. However, they never returned my phone calls. Then once I returned, I actually went into the location to do the return self check out process, only to be locked inside the location! They actually locked the gates while I was still in there. It was really embarrassing and stressful to try to hop a fence because they locked the gates on all sides. I managed to find a place on the fence that had a blanket over it, and I was able to jump over it. However in the process the fence caught my pants and ripped them and cut my legs too. This really feels like a sitcom but it really happened... I just can't believe the experience I had. I'm filing a complaint aside from this review.Kimberly H.
Super quick and easy.Alexander P.
El cliente no dejó un comentario.CHRISTIAN W.
Amazing customer service- Friendly informative and quick!! FIVE STAR SErVICE. Because of this, this Is the second time I've used this location. Thanks.Thaddeus A.
I was charged for parking. the service was terrible. this place is a scam, don't rent from hereJonathan W.
El cliente no dejó un comentario.DANIEL L.
The employee was very helpful and accomodating at this location!! He is greatPeter P.
El cliente no dejó un comentario.YURIY M.
El cliente no dejó un comentario.afework T.
El cliente no dejó un comentario.Elhoucine M.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Cecil R.
El cliente no dejó un comentario.Jorge H.
great rental locationjames F.
El cliente no dejó un comentario.Gerald H.
El cliente no dejó un comentario.andria F.
El cliente no dejó un comentario.Johnny N.
El cliente no dejó un comentario.Jason Z.
Computing system was not user friendly and i was charged fees i wasnt aware of. Please have someone call me. 4193773653Derek S.
Hi I was expecting a manager to call me back as I had made a complaint over the phone last week about my recent experience with uhaul on Venice. The person working there when charging us for to rent a dolly, pocketed the cash we gave him and said he didn't have any change to give us- that we would get it when we returned the vehicle. He also said he would not charge us a late fee as I had called him in advance to say we needed to extend. When we took the truck back, not only had he charged us a late fee but still didn't have our change! Ffrancoise B.
The guy who helped us at Beverly Hills car rentals was very nice, but that was not the location I wanted because it was far from my place. I reserved a vehicle At a location near my place and when we got there, I was double booked for with someone else. With having to call customer service and fix the problem it took over an hour and it was very frustrating. Plus I had to drive somewhere further and use more miles. It was a long dayJason M.
This was the best rental experience of any vehicle (car or truck) I have ever experienced. I would never go anywhere else.jennifer B.
El cliente no dejó un comentario.milan G.
We had a great experience and will definitely be renting from this location again!beth R.
The side door did not work and the return was a nightmarethomas C.
When I arrived at my original pickup location my reserved uhaul was not available for pickup, so I was directed to this location instead. This unfortunately threw a wrench in some of my plans for the day. The Venice blvd location was helpful and quick, thankfully.carling M.
Had to wait half an hour after my reservation for the truck to be brought up. Truck was wet inside and out, dirty.Michael K.
I really liked the service in this location, the manager is very friendly and explains in a courteous way everything related to the truck rentalENRIQUE S.
The manager assisting me was friendly and made the process very smooth. It made moving far less stressful.Danielle N.
I was charged for a dolly I never receivedSTEVEN M.