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Marvin A
Customer Reviews for Beulah Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly service
Monte MEverything was just great
ROBERT NI was told my pickup wood be in watford city and we had to drive two hours out of are way to pickup are truck
David GToo far of a drive.
TARA LThey were helpful and friendly. However, we discovered that the ramp was broken (missing a bolt, according to the UHaul rep who checked for us).
john aHad to pick up trailer in a town 2 hours away as reservation address was changed the day before. Was charged an insurance fee even though when I made the reservation I said I did not want it.
BRANDON NI didn't use the trailer at all. My miscalculation of the load width....But the process was smooth and painless.
Wayne MChecked my equipment in and never an issue. Courteous and helpful!
TED EI reserved a vehicle 3 weeks in advance. I can understand the possibility of it not being available but in the event your customer has to drive 78 miles to pick up there reservations and not off set that expense. I had to put a 156 miles on my vehicle and lost 3 hours of packing due to picking up the rental. I like the mobile app as it was easy to use but had issues when I arrived to pick up the unit. The guy on location said his U-Haul employee doesn’t show up until 8am and my pick up was set for 7am.
NATHAN CThe location was fine. The process of getting there was awful - a complete lack of organization that cost me hours of my life and gas money on top of it. Two reserved trailers were not available at the promised locations. I was sent 70+ miles for a trailer that wasn't there, then another 15 for a trailer that was half the size of the one I had reserved. Honestly, it's the worst customer service I have received from any business in a long time. So, what can you do to improve for the next customer? Clean up the reservation system so the reserved items are available. And take some responsibility for chasing down the missing items - rather than putting that burden on the customer.
Mike CThey came early to help me because uhaul informed me incorrectly of their open time and I once again had to drive 1-1/2 hours to get the trailer.
Ashley NThe man I dealt with refused to give me my employee discount. Told me to take it up with UHaul. There was a tail light out on the trailer, so he told me to take it to Uhaul in Minot to get it fixed. Bear in mind it was dark with freezing fog and a 2 hour drive. He threw some furniture pads that were not even bagged. He acted like the entire transaction was a hassle. And I'm the one who hooked up the trailer. He didn't help at all.
Kristen WNeede more parking
RONALD SStarted off not looking good. Because of an error. But the manager made sure we got on the road and the truck to get moved. When was looking like we just wasted 2 hours of driving only to drive another 4 in the morning and waiting. Greatly Appreciated!!!
Alicia VThey where great
Steven MWe had great service in Beulah...however when I reserved the trailer I wanted to rent it in Bismarck...2-3 days later I was informed that no trailers were available in Bismarck so at my own expense I had to travel approximately 150 miles round trip at my own expense.
Mitchell TWas unstable to supply a trailer and did not contact us until 36 hours before pick up time. Had to drive 150 miles round trip to get a trialer.
Catherine SDrop off of the trailer was not at the same place where I had to drop off my paperwork. After turning in my paperwork I was told to take the trailer over into alot and park anywhere. He did not come to the parking lot to unhook the trailer for me. I was told to do it on my own. When I asked him if he wanted to come inspect the trailer before I dropped it off he told me no.
Monica JDon't call the day before you have to move tell the customer you don't have their uhaul and making them drive an hour to pick one up the day they have to move. Even tho we had the reservation a week ahead of time.
Tayly TThe drop off location in Hazen ND was sketchy and not very well signed. So was not sure about leaving it there. So we took it to another close by town Beulah ND. It was open but the person working there didn't know how to check the uhaul in. So we left it hoping all was going to be ok. We also called Grand Forks ND on. Gateway to let them know what we had done to cover our basis.
BEVERLY GMake sure the truck is in working order and the employees know what is going on.
RICK JThe rear lights did not work, I think these should have been checked before I left on my trip!
Cathy OKeep up the good work , thanks.
Dave Fwe reserved the trailer pickup in Bismarck. We were extremely disappointed we had to drive to Beulah to get it instead. This added 3 hours to our journey. When a reservation is made for pickup on a certain day. it should be honored.
randy mThe location was out of the way and the truck smelled of some type of bad odor. By me placing an reservation 2 months prior I still had to go out of my way to get the equipment. I'm very disappointed.
Antonio EThey were very fast and efficient with the drop off.
Pauline HIt was an hour and a half out of my way to pick it up and that is my only complaint.
Jordyn CDrop off location was close, that was very convenient for me.
SHERRYL CWhen someone reserves a uhaul at a location almost a month ahead I wouldn't make them drive 140 miles round trip to another location to get there uhaul and then only offer them a free day. I wasted more gas getting to and from the "new pickup location" than the free day was worth. Now that I see how uhaul treats there customers I will be using someone else.
Daniel RExcellent A+
Stanley GMake sure the equipment is road worthy. Good tires, working lights
James PThe service station person was great.
DAN HThe absolute worst experience by a national company I've ever had to tolerate. Good luck in the future with your current business model.
Tony Bvery smooth transaction great to work with
Stanley GVery little signage confusing where to go drop off
JOE FI was supposed to pick up my U-Haul in Minot, ND. Upon arrival we were told that they didn't have our rental and that they would not be getting a U-Haul either that day or the next. We had drove all the way from Regina, SK CANADA for this U-Haul. All the customer service representative had to say was "we dropped the ball". That's it. He said I would have to drive to Beulah, ND to pick up a 20 ft truck opposed to the original 17 ft truck I wanted. This is about a 100 mile drive away. I went through about $150 dollars in gas to drive to Beulah, pick up the U-Haul and drive it all the way back to Minot. This is NOT right and your customers shouldn't be treated this way. I feel we should be reimbursed for the additional gas money that we had to spend on the behalf of your companies screw up and no apologies. Absolutely ridiculous!
JANNA WI have used the Beulah branch numerous times and have been able to get what i need.Next time i will just rent one here and know that i will get what I need and it will propably cost less to haul it both ways
Stanley GI was dissapointed that I had to drive over 75 miles one way to pick up my uhaul.
ERIN B