Comentarios de los clientes para Bettys Bait & Tackle

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Bettys Bait & Tackle

Clasificación general:

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mario P.
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El cliente no dejó un comentario.

JOE L.
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there was no staff present during normal operating times and could not contact anyone through repeated calls to the contact number

Rolly A.
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El cliente no dejó un comentario.

Jillian W.
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El cliente no dejó un comentario.

Chris M.
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nothing to comment here.

William S.
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I will never use you guys again. It is always miserable.

James B.
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El cliente no dejó un comentario.

Dana T.
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El cliente no dejó un comentario.

Mark W.
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easy process

Paul C.
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El cliente no dejó un comentario.

CHRIS S.
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Staff was not there when I returned truck (during business hours) so I tried to check in on line with no success. Left a message with the owner, but did not get a response. Went in this morning and he said it was out of his hands and to call Corporate. Your 1-800 number had no record of me trying to check in even though I spent 20 minutes trying. You are now reviewing whether you refund the $20 penalty. My suggestions are a check-in web site that works better, at least acting like you care about my issue and refunding without an argument when it is the company's not the customer's fault.

JILL S.
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El cliente no dejó un comentario.

Randolph S.
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El cliente no dejó un comentario.

Rebekah B.
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I was treated extremely poorly when dropping this off. Not only does the GPS bring you to the wrong location, the gentleman working was rude and even told me that the truck I was dropping off was for in town only. (I had picked it up from Denver!!!!) He didn't have any of my information on file (no photos or details on condition of the truck when I picked it up), he was rude and not helpful. Definitely would never plan to pick up or drop off from this location again.

Bruce W.
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Staff was very friendly and helpful.

Sue K.
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El cliente no dejó un comentario.

Gregory V.
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Check the tires before sending them out! 2 tires of the 4 on the open trailer were low, one <20 when supposed to be 65!

JAMES T.
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El cliente no dejó un comentario.

Aaron C.
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El cliente no dejó un comentario.

nicole V.
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They were wonderful!!

JAKE B.
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El cliente no dejó un comentario.

Carole L.
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El cliente no dejó un comentario.

John E.
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The insurance cost is excessive $8 I normally don't take it, it's a trailer. But I was advised even a scratch would result in a charge. Frankly if that is the attitude then lower the insurance to $ 4. And everyone would take. It would make you less threatening. Also the location was having printer issues. Seems a common uhaul problem.

Neal B.
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one word...RUDE clean yes, inviting..not really

Wayne E.
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Staff was great, attententive and helpful.

Liza M.
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On returning the truck - what a difference - they were helpful and smiled. I explained what had happened in Rawlins, we then discussed that apparently they couldn't read numbers in Rawlins as the mileage had been recorded incorrectly by the Boss Truck Shop. The young man at Bettys resolved all the issue and the refund I expected I gave to him for being so helpful. I would recommend Bettys Bait shop in a heart beat.

Shannon S.
Clasificación:

Coordinate with the online reservation system a bit more. Deliver key from a secure on-site system vs from pocket. Felt out of sync with the website push to make reservations touchless. We were not required by the online system to print a rental contract, but the proprietor warned we would need to produce a printed copy if pulled over by police. We chose to take our chances and rely on good driving and our email copy of the contract, but if a physical copy is needed, that needs to be more clear in the online reservation system.

Arthur P.
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It seems one rotten apple spoils the whole barrel, in this case the trip. I had trouble finding Betty's Bait & Tackle location so the Extremely Rude person charged me $7.12 for being one eight below the gas tank. I told him I would go & add the other eighth, but he then said he would have to pay me for extra mileage. He then proceeded to say that I had to sweep the inside of the cargo van or he would charge me an additional twenty-five dollars. I was extremely tired from the long trip & did not want to argue with an extremely rude person. I spent $1,311.67 with your company & to have your representative try to charge me extra for a little dirt and an exorbitant amount for fuel is hard to comprehend. I have one more trip to make, but I'll go to Penske in Reno for better service even though it's further.

James S.
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El cliente no dejó un comentario.

Kenneth R.
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El cliente no dejó un comentario.

barb P.
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There was 1 guy to service U-Haul customers had to wait an hour to get waited on

sally D.
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El cliente no dejó un comentario.

Jean M.
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Truck cargo area was fine, the cab interior was in poor condition, had not been cleaned, floor dirty and steering wheel was sticky. Windshield was covered with sticky bug goo that didn't come off the whole trip. Side mirrors could not be adjusted. i asked to be shown where to check the oil and fluids, I was told I was not allowed to look under the hood and that was U-Haul's policy.

Judy A.
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I reserved a 26' truck but got a 20' truck. I know this location had nothing to do with that, because the order is placed online. I also reserved 2 queen mattress bags, but this location doesn't carry the mattress bags. And, even though the City ordinance requires masks in businesses, no one in the store was wearing a mask but me. AND, it rained all afternoon and the truck leaked, getting the mattresses that were supposed to be bagged all wet because there WERE NO MATTRESS BAGS.

Jeff A.
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No masks or social distancing attempts.

Leon B.
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El cliente no dejó un comentario.

les G.
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El cliente no dejó un comentario.

William C.
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El cliente no dejó un comentario.

anna G.
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Nice people. Had to send my daughter to pick it up and they were very helpful in getting her all set up. Couldnt get the gps to register where I was for the return, but thats a software and geography issue.

larry R.
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El cliente no dejó un comentario.

keith C.
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The 12volt chargers didn't work.

frank M.
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Friendliest place from which I have ever rented a truck!

RYAN P.
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El cliente no dejó un comentario.

regan E.
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El cliente no dejó un comentario.

David H.
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I am very, very irritated. I did not realize that I had to complete the after hours return at the drop location so I attempted to complete the process thru the link once I arrived at my hotel. I did call the (800) Go Uhaul phone number to alert them to the situation. Yet I still received a late fee as well as a charge for an extra day. I only rented it for one day but was charged for two. I feel that is very bad customer service. I still ask to have these extra charges reversed.

Nicole K.
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Wonderful, friendly customer service.

Troy F.
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El cliente no dejó un comentario.

James R.
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Drop off experience = GREAT. THANKS

Joel D.
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El cliente no dejó un comentario.

Clifford C.
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I made my reservation on a mobile device. When I arrived to pick up the trailer the person in charge was trying to charge me 3 times what the cost was when I made the reservation. He was not able to resolve the issue, got very angry and was difficult to deal with. (He did apologize later.) I had to use my phone to cancel the original reservation and make a new one at the correct charge. I was there for 1 1/2 hours just to pick up a auto transport trailer.

John M.
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El cliente no dejó un comentario.

Gwyn L.
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El cliente no dejó un comentario.

DANA G.
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Site anal about level of cargo area cleanliness. Was swept out prior and was told if I didn't swept again would be charged $25. This is bs.

JulieAnn N.
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Customer service was very good. Truck was not cleaned. Owner admitted he doesn't have time to clean the trucks. There was chocolate in the cup holders and surrounding area.

Jeffrey G.
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No recommendations! Great overall experience - clean equipment and professional people. Thank you!

Mark D.
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No problems at all, I was even able to return trailer on Sunday

Katherine L.
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The return location was to be changed to any location in Cheyenne WY but that didn't happen.

Deborah B.
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The agent was very helpful and very friendly but also very professional. We were done in no time. Thank you so much!

Linda B.
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The after hours return process did not work! I returned truck and attempted multiple times to return online and the app did not work, could not find my location. I had been moving for 12 hours, it was midnight and I live an hour out from uhaul location. I spent additional hours trying to get it to work!!!!!!! Now you want to charge me additional 20 bucks!!! That process is a scam to make you more money and I am de MN ending that money be refunded! For this reason I will look to other truck rental services for my future needs.

kirsten L.
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Awesome experience. Nice guy!

JESSE C.
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Not having to drive 80 miles around trip to pick up cause I felt I was doing UHauls job. No compensation for my time. That really bothers me, I don't work for Uhaul. I just needed the trailer and uhaul knew that approximately 2 weeks in advance but waited til a day or so before to drop the pick up bomb on a customer. I feel your company should do their on job not me. I feel it to be very wrong.

Donavon D.
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El cliente no dejó un comentario.

greg T.
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El cliente no dejó un comentario.

Darryl M.
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We reserved a truck a month ago and when we got there we waited in line for 30 mins just to be told they didn't have a truck for me then they got us two smaller trucks and charged us more piss poor business never again.

John Z.
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Nothing again good service. Just thought I would get refunded for days not used. Returned uhaul early

Bobbie T.
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I had planned to return my rental on a Tuesday late morning/early afternoon, which the rep and I discussed. I assumed that was regular business hours and didn't worry about the drop off. When I arrived I learned they were closed. I wasn't sure how to return my trailer so I dropped it off and then did research. I got the text reminder and followed the steps through that to return my trailer. I then learned I was charged the $20 fee because I didn't return it through the app - which I did. I called to inquire and the rep at the location told me that there was nothing he could do and that I would have to call the 1-800 number. I then called that number and the rep was very nice but was having technical difficulties and couldn't pull up my reservation. She said she filed the request to refund the $20 fee but 1 week later there has been no communication nor a refund. I am frustrated with the local branch as I felt they should have explained the return procedures especially since they knew I would be dropping off when they weren't open. My second frustration is with the fee since I did complete the online return - with a screen shot to prove it.

Lela S.
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Fast, Friendly, Helpful and Thorough.

richard P.
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El cliente no dejó un comentario.

TEL U.
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They did the best they could

Jeffrey J.
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El cliente no dejó un comentario.

Kade J.
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El cliente no dejó un comentario.

erron H.
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This review has nothing to do with the pickup place just a review in general. In a 1300 mile journey I would like to say that we had a tire blow out.. Now I know this can happen and it may take time for a service guy to come out it and help. But 3 hours is not a very good response time.. in the mist of it all it took the guy less than 10 min to do the job. I will say I am very impressed on how fast the guy got the job done just very disappointed about the time it took to get back on the road. So my question to Uhaul is why can't there be a spare tire with the unit? I know some people can perform this task and some can't. So is there a way that the customer can have the option to do that? I grew up knowing how to do this and waiting 3hrs for someone to do a task that I can perform sucked.. I would like to hear what Uhaul has to say.

Yvonne C.
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El cliente no dejó un comentario.

Joshua W.
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The guy working started my rental 30 minutes before we could even hook up the trailer and I could leave. He let me leave with trailer running lights not working. I couldn't move my stuff that night because of the lights and had to take more time the following day to finish the job. Trailer also was dirty/unswept with dolly and blankets I didn't not need. They were in my way the whole time. Returned trailer swept out and with plenty of time before it was due. I was just charged $100 after all extra fees when my rental was supposed to be $40. I am very upset about this.

suzanne R.
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El cliente no dejó un comentario.

Berton L.
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Convenient. Quick and efficient.

George H.
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The guy that inspected my uhaul upon return accused me of scratching the uhaul. I literally drove it to my home, parked it and drove up the street with it. the scratch was right in a spot that was shielded by the trailer doors when they open. He said it looked 'fresh' like the trailer is some sort of biological creature. I'm pretty sure the guy was just fishing trying to get more money out of me, when he went to that side of the trailer he looked at it right away. like he has a photographic memory of all the trailers and trucks there... doubt it. he also said that the cost would be $153. I know they won't fix it since it was right on the decal and its a trailer. They just wanted to pocket $153. Good thing I got the insurance. Next time I'm taking pictures of the trailer to defend against future fraud like this. I just wonder how many people they get by pulling that scratch scam.

Brandi V.
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My tempur pedic bed got wet in an enclosed trailer. I have now been sleeping on the couch for 2 days. I have had to air dry my dressers as well. Yes I hit rain but where the leak came from was somewhere from the top.

pat B.
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El cliente no dejó un comentario.

Jason U.
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El cliente no dejó un comentario.

rick S.
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El cliente no dejó un comentario.

kevin P.
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He was great. Good fishing g stories while checking out the trailer.

Ralph O.
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El cliente no dejó un comentario.

Suzanne E.
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Loved the man working there. He was so helpful and nice. This was the first time we've used this site and we will absolutely use it again!

Kristen H.
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El cliente no dejó un comentario.

CHARLES T.
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El cliente no dejó un comentario.

Jacob G.
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When pick up locations are changed the customer should be called and notified.

WILL S.
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El cliente no dejó un comentario.

Betty P.
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Two men were arguing in the office and using foul language, a very uncomfortable experience. Betty (owner ) was not present.

Cindy M.
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El cliente no dejó un comentario.

louanne J.
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Nothing. Very friendly staff and helpful.

Derek H.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Jimmy A.
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Great people here too. Again easy to checkout and quick on the inspection/paperwork.

Shannon B.
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Both of the gentleman where very personable and helpful.

Lawrence P.
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El cliente no dejó un comentario.

Sandi J.
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El cliente no dejó un comentario.

Mark B.
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El cliente no dejó un comentario.

Michael M.
Clasificación:

The staff was friendly, but had to have a tire replaced which we found and determined to be unsafe to travel on across the country. Uhaul roadside came and replaced it.

Tanya L.
Clasificación:

El cliente no dejó un comentario.

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