El cliente no dejó un comentario.DAVID H.
Customer Reviews for Better Homes Hearth & Patio Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph D.
asking for photos for final check in, after the vehicle was locked etc was a real pain, especially as I could not get the key to work in the doors. Please check the key and the door locks. Also, I had taken photos, but the APP made me take new photos...I could not upload them from my phone. Again a real pain.Daniel T.
The vehicle had a tire pressure error and I went to fill the tire w air and it was fine. This delayed me leaving for my trip so I was late to arrive at my destination. I called the local office and the person said the error was from the heat - yesterday was the first hot day and I got an error before the heat hit. The bumper was also off the frame on the left hand side - not sure why that was not fixed. I am a person who wants confidence in my rental and I was quite uneasy when I was driving. I was very disappointed. I told the local office that the tire sensor system needs to be serviced - that is the error that came up. Just not what I expected - I expected to pick up the truck and go. I tried to call the 800# a few times and was on hold forever - very frustrating. I did report the bumper was not right before i took the vehicle - no one parked behind me during my rental to cause this and I did not back into anything.April M.
No improvement necessary! Great service, courteous, professional. Highly recommend for your next rental!Thomas D.
El cliente no dejó un comentario.Gregg C.
Keep up the good job very professional thank you for helping me with my moveLinda M.
Was a nice lady , thank youJaffar M.
Vehicle was very dirty inside. It would appear that these vehicles, especially the one that I was put in, are not serviced regularly; nor are they checked for any malfunctions prior to being released to the next customer. I hope that the vehicle that I was put in, was taken off the road and put in for service. There was a problem with the tire monitoring system. I am so thankful that I was not making a long distance move with this particular van.Sharon J.
El cliente no dejó un comentario.ERIC A.
More car carriers at more locationsjerry L.
Great service thanksTyquie E.
El cliente no dejó un comentario.Lawrence M C.
El cliente no dejó un comentario.Karen V.
El cliente no dejó un comentario.Lisa D.
Everyone from start to finish was so pleasant and extremely helpful. Thank you for everythingGail R.
Please clean cargo van vehicle loading space. We found some shit and got some bad smell while we loading our stuffVelraj S.
The Uhaul van looked clean inside but smelled like someone had housed farm animals in it. It was disgusting having to transport our belongings in it. Management had to have been aware of this since they inspect after each drop off. The van should have been spray-disinfected.Christopher C.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.Milin S.
El cliente no dejó un comentario.KATHLEEN M.
El cliente no dejó un comentario.Fred F.
The people were awesome. Will go back again when we need to move. Thomas Quinn.THOMAS Q.
Please provide a an estimate of total costs upfront.Herve T.
El cliente no dejó un comentario.BIGIL J.
On line systems difficult at best. Numerous difficultiesMathew D.
Lousy customer service! Store owner is only cares about one thing: money! Will nickel, and dime anyway he can, including adding unwanted items to our orders on separate occasions! Guy is a scumbag !jennifer M.
Absolutely awful experience. Truck broke down with the contents of our house in it. Dealer basically told us we were on own, and to call 1800GoUHAUL, which provided us with a tow truck whose estimated wait time was only 4 hours!!! The truck blew up in the evening and barely was able to make it halfway in to the shoulder area. As a result, when the tow company finally arrived 5 hours later, the truck was gone, and the local police had no record of anyone towing it. 2 days later, the truck was finally delivered to our driveway with no explanation as to where it had been or what happened to it. It sat in our driveway for a week until we had the time to unload it. The best part is, UHaul called twice a day, even sent us text messages wondering if the truck was ok , and if it had been emptied for pick up. Never once did they ask if we were ok, or if there was anything they could help us with. Customer service was useless. Every person j talked with had to have the story told them, and although there were some empathetic operators answering their calls, they all did the same thingâ€¦ NOTHING!@Raymond W.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.WILLIAM R.
Zero nothing zilchMATTHEW M.
they were the nicest people; they helped us return a unit and pick up another one... it was seamless and easyJohn R.
Propose signage for where the dolley, etc. would be nice. I placed an online reservation for them but could not locate them when I checked in online. Of course no one was around to answer any questions so I moved without that equipment.Jordanis J.
El cliente no dejó un comentario.ABRAHAM W.
There was no hand truck or moving pads in the truck. Although I didn't request them when completing my online booking of the truck, every single time I have rented a uhaul they were always provided in the truck k if ever needed. This was a huge inconvenience this time when we needed it.JENNIFER LYNN C.
The process was very transparent, as well as quick. I will definitely use this location again.JUAN O.
I found the U-HAUL in great shape. It took a minute or two to get used to the size, it is a bit bigger than a regular truck, but once I got it on the road I didn't have a problem at all. I rented it for three hours and had it back in less than two. I very much recommend this place to others.ALDEN C.
After checking in online, correct keys for truck were not located in lockbox. App for online check in/out would not save odometer pictures correctly and required a call to tech-support to troubleshoot. While the truck was fine, the check-in/out process was quite a hassle and below average compared to my experience at other truck rental companies such as Penske.William F.
Never again! A nightmare!KEITH C.
El cliente no dejó un comentario.ANTHONY T.
Excellent professional staff!!RICK S.
The woman who checked me in and out was really nice. I would go back to this location again.Douglas G.
El cliente no dejó un comentario.LAUREN C.
Over charged me by $70 NEVER AGAIN WILL I USE UHAUL OR THIS PLACESCOTT A.
When I picked up the truck at a remote location it did not have the 2 dollies I ordered and paid for and the gas tank read approx 3/8. I returned it with 3/8 but was charged $15 to get it to 1/2. I've asked for adjustments on the bill but have had no reply.Thomas C.
All good. A bit pricy for a local move of 100 milesPaul H.
El cliente no dejó un comentario.JERALD J.
I will be filing a complaint against your company as someone was suppose to reach out to me and never didSally S.
El cliente no dejó un comentario.Donald N.
Very friendly staff. Vehicle was just what I needed and at a reasonable price.DAVID K.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.DAVID K.
Pleasant and professional people. The truck was good..DAVID D.
El cliente no dejó un comentario.CHRISTOPHER F.
Nothing just Treat them like I was treated.ANNA N.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.KRISTOPHER K.
El cliente no dejó un comentario.CALLEANNE A.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.NICHOLAS C.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.Donald B.
Very organized.Charles S.
El cliente no dejó un comentario.YOLANDE D.
We used the online pickup and it is really well thought out! Very easy to use.Robert H.
I did an After hours drop offCOLE N.
El cliente no dejó un comentario.Thomas A.
Very friendly we shared a couple laughs! Very nice and professionalNIKKI B.
This location saved the day when the Morrisville location failed to have someone at their location to complete transactions.Stephen O.
El cliente no dejó un comentario.LOUIS S.
Thanks for accommodating me!AAron S.
Excellent service!! Really nice people!!WENDY N.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Mamadou B.
El cliente no dejó un comentario.Sean O.
People at location friendly also no problemsMichael B.
The u-haul was not there when we arrived. We had to wait 45 minutes before getting the u-haul. Additionally the men working in the store were not wearing masks. I am not sure of the procedures but I was extremely uncomfortable picking up a u-haul while none of the employees were wearing a mask. Also I don't know the procedure for picking up the truck but do they get sanitized in between costumers? We saw the person before drop off the truck and then we were given the keys. I sanitized the vehicle myself before using it.Christian A.
Reserved a truck over a month ago, find out less than 24 hours before my reservation that I had to drive over 40 minutes to pick up the truck. Absolutely disgraceful and the lack of planning on uhaul's part ending up being my problem. I have used uhaul multiple times in the past but I will never rent from you again. Horrible customer service.evan K.
El cliente no dejó un comentario.Theodore K.
El cliente no dejó un comentario.William J.
It's perfect just the way it is😊Patrick M.
El cliente no dejó un comentario.harold R.
El cliente no dejó un comentario.Michael H.
Add in a few more trucks, smaller than 15ftCassandra E.
El cliente no dejó un comentario.GEORGE D.
El cliente no dejó un comentario.Joshua F.
El cliente no dejó un comentario.Deborah V.
Very pleasant and accommodating experience. All of the staff was friendly and helpful. I'd highly recommend conducting business with this location.Ryan D.
El cliente no dejó un comentario.Brian M.
I was extra charged after doing all due diligent as required. I forwarded my queries and yet no feedback. I need an explanation to y I'm been charged extra feeolanrewaju O.
I did not sign up for the haul insurance when I booked online. When I went in person to pick up the truck the person claimed my card didn't go through, asked for my card again which I provider(the exact same card) and when they reran it they added the extra insurance charge. When I asked where the extra charge came from they said â€œit's different sometimes and you get it back when you drop off the truckâ€. No receipt. I called him 4 times and he never fixed it.Nicholas D.
I have yet to receive a payment for the unused days.Pedro C.
El cliente no dejó un comentario.CALLEANE A.
El cliente no dejó un comentario.William D.
I used the on-line process and pick-up/drop-off during after hours. This location, Better Home Hearth & Patio on Lincoln Hwy, Fairless Hills, PA, was VERY accommodating. However, the on-line process took a very long time and at the end, uploading kept clocking. I finally just left after getting the key and called U-HAUL customer service but I was on hold for 30+ min and then just hung up. I spoke to the Mgr at the location and he was great. It's U-HAUL corporate that needs to clean up their process!Frank B.
El cliente no dejó un comentario.chuck R.
El cliente no dejó un comentario.PETER S.
We had the worst experience we have ever had. The after hours pick up online did not work and spent 3 hours on the phone and online trying to get a truck that we were supposed to get at 8 am. If you look at our account you will see that we talked with several people on the phone (after waiting about 15 -20 minutes each time) And did live chat online with 3 different people. When I did the check in- like 5 times it made me enter the driver information each time and then keep t telling me the pick up at another location - which actually was where I wanted to pick up truck but was changed to another location. I kept logging in and it would not give me an option to pick up. The pick up button finally worked at 1pm - it became available. I was signed in and my name came up when I entered the contract number but when I would try to re-login it woukd tell me there was no account under my phone number or my email. I only had help for a few hours and we were trying to beat the rain that's why we wanted a 8 am pick up. I cannot begin to tell you the frustration that we experienced. Then we returned the truck which we only logged 24 miles on and were charged $28 fir gas because they said we used a quarter tank of gas. I can't possibly see how 24 miles is a quarter tank of gas. And why do you say first 30 miles is included because if you have to pay for gas then really it's not. We have used your services in the past and never had problems but honestly I don't know we will be using your devices again any time soon. I spoke to a customer service manager that did give a discount but it should have been free for all the aggravation we had. I'm sure no one reads these but in case you do you have a very unsatisfied customer.Teddi M.