Customer Reviews for Betsie Valley Sales & Service Inc
(U-Haul Neighborhood Dealer)

491 reviews

6934 River St at US31   Benzonia, MI 49616

(231) 930-4474

Location Hours

  • Mon: 10 am - 4 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 930-4474

6934 River St at US31
Benzonia, MI 49616

Services at this Location:

Location Hours

  • Mon: 10 am - 4 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

I was limited to 4 hours and paid $19.95, but the u-haul at chums corners in traverse city would have charged me 19.95 for 24 hours !! I feel like I shouldn't have had to pay $19.95 for only a small portion of 24 hours ! So I would recommend to my friends to use someone else

CHRISTIE JEAN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD CARLETON M. 
Rating:
5.0

it's all good

LEO JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

JOEL N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Harold A. 
Rating:
5.0

Customer did not leave a comment.

DENESE JENE K. 
Rating:
5.0

Perfect

David M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
4.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
3.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Super convenient.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG N. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

DARCY H. 
Rating:
4.0

no one was there, they were closed do cannot comment. However, during my check out I did not agree to the $80 extra day fees, but had to pay it. I noted in the comments that $80 was wrong. Your system said someone would call me back in a day ( maybe two ?) NO ONE HAS CALLED. THE EXTRA SHOULD ONLY BE $40 AS TOLD TO ME TWICE. SCHIMMEL 708-925-8850 schimm33@comcast.net

gary S. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Very friendly fast service.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
3.0

I had contracted to have help unloading the truck at my destination. When I went to the location they told me that they don't provide that service and told me I would have to call an office an hour away in another county to see if they provide it. I ended up hiring someone on my own to help.

JAMES MELVIN C. 
Rating:
5.0

Customer did not leave a comment.

Brigit M. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

DOUG T. 
Rating:
4.0

Customer did not leave a comment.

BRIAN LEE B. 
Rating:
4.0

Customer did not leave a comment.

Brigit M. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Very knowledgeable staff and reasonably priced rental! Thank you!

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Not very friendly, I would expect better from uhaul rep!

Richard E. 
Rating:
5.0

I wouldn't change a thing. Great location.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

stuart D. 
Rating:
3.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Very easy to pick up and drop off.

Frederick B. 
Rating:
3.0

Customer did not leave a comment.

Theodosi H. 
Rating:
4.0

Customer did not leave a comment.

Phil G. 
Rating:
3.0

The trailer was filthy and stunk. Someone had hauled hay in it and it wasn't cleaned out. Wet frogmen hay stuck to the floors and walls and the smell was horrible. Didn't even want to put furniture in it but had no choice

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Jasonmichael S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Instructions were clearly posted for how to complete the after hours return and that was wonderful. It would be nice if the lot was more clearly marked for after hours return of where to park the equipment based on type (trucks, closed trailers, open trailers, etc)

Amber J. 
Rating:
5.0

This has nothing to do with the drop off location. But this is for U haul protocols. Very unhappy that I could not drop off truck at U-Haul dealer in bear lk mi. Was told they have too many big trucks. Not my problem if that's the case then why are you not dispersing trucks yourself? Using customers to drive way out of the way to save U-Haul labor is absolutely ridiculous and pisses me off. Also you need to update your truck price estimates initially when I checked it was $60? Ended up $114 then drive your stuff 20 miles out of the way to drop off pretty weak policies.

Steve F. 
Rating:
3.0

Windows on truck were in need of washing inside and out

Robert P. 
Rating:
4.0

Fill tires with air.only had 5 lbs n one tire

TED S. 
Rating:
5.0

Customer did not leave a comment.

Jared G. 
Rating:
4.0

None of the employees were wearing masks. Felt very uncomfortable.

Lino B. 
Rating:
5.0

great place to rent a uhaul

scott W. 
Rating:
5.0

Dry clean and nice looking location with very knowledgeable employees.

gene M. 
Rating:
4.0

It was disappointing that the employees didn't wear masks when there is a sign requiring everyone to wear a mask.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

ROARK P. 
Rating:
3.0

I'm not sure off the top of my head. Please understand that I think U-Haul does a very good job as an "average", so the average rating puts it squarely in the realm of places I want to do business.

John G. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
3.0

The guy who checked me through should wear a mask in his store, especially when someone enters his store that is wearing a mask.

Donald A. 
Rating:
2.0

Gave me a different truck than what I ordered. Didn't provide the appliance dolly or moving blankets as requested. The person who provided the keys was fairly terse and rude.

Ryan L. 
Rating:
5.0

Our truck was immaculate and waiting for us when we arrived. I evidently left some keys behind and the owner tracked me down and arranged their return. Thank you!

Barbara W. 
Rating:
4.0

Truck ride well, worked great, and back was clean. The cab was NOT! Food in door recesses, drink holders needed cleaning and the floor was dirty. I spilled water and wiped it up...paper towel was black.

Jeri E. 
Rating:
4.0

Customer did not leave a comment.

CRAIG J. 
Rating:
5.0

Customer did not leave a comment.

peggy P. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Wear a mask

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Michael S M. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

We had trouble with online pickup (my id photo wasnt clear enough) and luckily, the owner of the Betsie valley was onsite and he took care of us well The truck was in good shape and everything went smoothly with the rental

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

MeaghanBob N. 
Rating:
4.0

answer the phones

James C. 
Rating:
5.0

After driving one of the tires got very hot. Brakes? Old and dented trailer.

bill M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

Bambi W. 
Rating:
5.0

Great people to work with. I have never been disappointed.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Colleen G. 
No reviews have been submitted for this location.

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