Love this place very close, employees where amazing.
Freeman M.
Customer Reviews for Best Value Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Make sure trucks are running smoothly. The truck I had kinda felt like the transmission may be slipping
BRANDY ALLISON A.The truck was dirty and in disrepair. The back tire needed 30 lbs of air. The gas and mileage were low and inaccurate. Inside the loading area was dirty with ripped blankets.
STEVEN V.Friendly and fast service
Lashawn S.The vehicle was cleaned out. However, it smelled really bad of cigarettes! It smelled like someone was just sitting in there smoking. My clothes started to smell like it after driving for 5 minutes. Ugh!
KANDICE RUTH H.The guys who work here are slow and incredibly lazy.
CAITLIN CHRISTIN R.All in all the the location would be recommended, but the only concern is that there was some trash left in the driving area of the rental, which means (to me) the truck was not cleaned/sanitized and during this time with all of the matter of Covid. Please ensure at least the inside of the trucks are cleaned between rentals.
ERSULA DANIELLE J.Nada
CHERYL ANN Q.There was nothing wrong with the store or location or the employees, but I was promised a trailer and when I got there they did not have it. I made a reservation from another location. The problem lies within U-Haul's computer system not interacting between one location and the next. This happened to me twice on Saturday and cost me over $100. Again it was not this location's mistake as far as I can tell, and they helped me find the nearest trailer.
NATALIE RYANNE F.Clean the truck and put gas in it. The truck was given to me on E.
Thalese T.Excellent Rental. Nice Staff. Easy check out and check in. Wonderful experience.
Karyl A.The truck only had a 1/4 tank of gas and upon return I filled it back to 1/4 tank. Then I was charged for gas and insurance which i did not request.
LEONARD W.Keep doing what your doing 💯👌🏾
Devonte B.Great service. NewCenter Bulk, LLC
RAYMOND NATHANIE E.I didn't get any furniture protective cloths. They didnt have any. I was charged $10.00 anyway...can I get reimbursement
Darrick N.You're doing an excellent job
DARRYLC M.Everything was good. Friendly staff.
MARY ELLEN G.Not charge extra $7 fees
KAREN L I.Never returning
CARL EDWARD W.The truck had a strong weed smell.
Dara G.make sure signs are removed from behind vehicles
AMANDA JEAN U.Nothing. Everything was fine!
andre B.I've dealt with Uhaul many times, but never have I rented a truck as disgusting as this one. Nor have I ever dealt with a uhaul representative that manipulates my contract until now. The truck we rented had trash all over the cab, including cigarette filters & left over items from the previous driver. The back had a ton of drywall pieces and dirt plus the passenger side mirror turns every time you hit a bump in the road, so if you don't have a passenger riding with you, well good luck. Then to get back to the uhaul location to find out insurance has been added on to your contract without your knowledge or consent. I have screenshots of myself making the reservation proving I did not apply insurance coverage. I wasn't even asked to sign anything when getting the truck. I would never recommend this location to another person, highly disappointed.
Samuel O.Excellent service as always!!!
SHANEEKA M.Nothing!
TERRY TYRONE C.They were trying to charge more than what it was supposed to be for milage, thankfully I took a pic of the odometer before I left.
TERRANCE ALAN W.I was a little bit uneasy because no one was there to really check me in with the truck in . No one went outside to look at the truck to make sure everything was okay with it. The young man that was there said that the guy that signed my up for the truck rental wasn't there , there should have been a person there that knows how to complete a return on the spot. So i can't give you a 5 star at this time.
Martha B.Very nice and easy!
On Tha Go L.Need Better Communication when someone is picking up using their mobile device
Antuan C.The staff was good and experienced. The equipment kept me uncomfortable. It leaks maintenance. Suppose to be off road.
Michaelrollins-O A.Very friendly and helpful
Jenny W.Customer service was excellent!!!
Monicagianchrist A.Everything was good.
VAL L.Excellent experience! They got me out of a jam. I am so appreciative to this location. And it is even better when this is place I already support and shop here.
isaac H.Let people know up front about the actual charge to rent a truck! I rented a truck for 4 hours with the $29 advertisement in the window of the truck but by the end of the rental it cost me $72 dollars!!!!!
Danielle W.Very friendly staff. I will definitely use this store again. I will also refer my friends and family.
Lynnettedenise H.Great location and excellent customer service.
Richard A.I was very pleased with my experience. I had a unique situation but I was given excellent service by the staff. I will recommend this location to everyone.
ricardo W.Everything was excellent!
Steven B.The billing was confusing. I thought I was clear I was only going to pay for the miles I went over a predetermined amount. Instead I paid for every mile. Plus I had to contend about how much fuel I put in.
BYRON G.I was overcharged. Did not get the item i requested for my move. But i had to pay for it. It was very unclean and muddy. I was met with a foul attitude from the start. I would never use this location again.
Anthony M.It was all good.
JOHN G.Great customer service. More important they were open on a Sunday
cornell R.There is nothing to be done to improve I had a wonderful experience customer service help me immensely, I'm totally satisfied
debra P.The customer service was excellent and thank u so much for all your help..
mica L.Continue to be diligent about keeping up with the vehicles. Great experience
Dawn W.Keep up the good work
Pat J.There was confusion about the charges on my account. The vehicle had to be cleaned per my request. The facility hours closed earlier than my reservation.
kim T.This location, at a local hardware store, was beyond friendly. It seemed to be a family run business that offers U-Haul moving equipment. I highly recommend this location and the employees of this store - friendly, helpful, and caring. This was by far the cleanest U-Haul I've ever been in, really... it was cleaner than my car and I'm a neat freak. The gentleman who was helping me was kind enough to even squeegee the windows and mirrors for me as it was a dewy morning. As someone who works for and recruits for a Fortune 100 company, these are the details that might not stand out to most, but stand out to me. We refer to these as "touch points' - simple gestures that round out the experience and make someone feel welcome, cared for, and as if their business is appreciated without them realizing it in the moment. Thank you to this location for being utmost professionals and, although moving is a pain, should I ever need the services of U-Haul, I'd gladly return to this location and employees.
Gary E.Good service
croffort L.The trust was dusty and smelly
mary E.Was very happy with the service and the crew at best Value Hardware did a great Job. Truck was very clean!
dione E.Hank and the crew where great!! truck was very clean, Was in and out in a flash.. This will be my U-Haul store from now on!!!
lawernce S.Excellent Customer Service!! Very quick and efficient ?? And funny as heck !!!
Amy B.Very professional , BEST UHAUL in the city truck was very clean. Service was A1 anyone needs a UHAUL go see the crew at Best Value Hardware.
christian F.The business was closed so I had no dealings with the location or personell.
Clarice D.Number one U-Haul location in Detroit
GEORGE P.keep this dealer. they were excellent and very polite.
william F.Excellent customer service!!! Quick and easy.
keyauna F.Very professional
annette S.