Customer Reviews for Best Value Auto Choice
(U-Haul Neighborhood Dealer)

188 reviews

3425 Buford Hwy   Duluth, GA 30096

(770) 814-8471

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 11 am - 5 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(770) 814-8471

3425 Buford Hwy
Duluth, GA 30096

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 11 am - 5 pm
  • Sun: 11 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ANILKUMAR P. 
Rating:
3.0

First off, service was great. No complaints. My only concerns were that the gas tank was on E and there was a hissing sound in the cabin.

Kellen M. 
Rating:
4.0

Terrible. Very upset. This U-Haul site did not offer one way rental and sent us 15 miles south to another U-Haul dealer. We had ordered one hand truck and 10 furniture blankets. THEY DID NOT HAVE ANYTHING. As we were ready to pull out, another U-Haul truck pulled in and luckily we got at least a hand truck. In the reservation #24221607, the pick up up location was as above described. You never told me that the pick up location was different. Shame on you.

Christer S. 
Rating:
4.0

Car was not as clean. Also I have a 15 min wait because the car key was not there to self pick up. But the agent, Frank, arrived as quickly as he could to hand me the key. His manner and behavior was professional.

Aschkan O. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Absolutely Excellent service!

Christopher G. 
Rating:
1.0

I drive 6 miles but charge 3.6 gal gas. I also don't understand why there is a charge of 14 dollars for SafeMove?

Kunlin S. 
Rating:
3.0

The truck itself leaks onto the driver, IN THE CAB, when it's raining. Clearly this issue is ongoing, as people have stuffed kleenex and paper towels in areas where water comes in. The truck had suffered some kind of damage and the caulk job to seal it didn't solve the problem.

paula M. 
Rating:
1.0

Location has no onsite person to check out rental. They have a phone number on the window to call. When I called, the guy I spoke to said the rental showed me one way to some other city but it was set for a 4-hour max rental to return to the same location... so he modified it. He modified it and added a $14 Safe Move charge that I've yet to get removed. Avoid this location.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

CESAR R. 
Rating:
5.0

Professional and timely in the process

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Georgia M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

My fiance and I couldn't show up at the scheduled time to pick the truck up, and we ended up calling this place around 9 p.m. However, the person who helped us kindly guided us via phone on check-out. Thankfully, I was able to finish moving on time.

Jennifer K. 
Rating:
1.0

The lot appeared vacant. One vehicle was stored behind the lot. There were several broken down autos behind the location. There was nobody on site at the location to do the check-in. I would not recommend using this location for check-ins.

Jeffory M. 
Rating:
2.0

Customer did not leave a comment.

Kyle D. 
Rating:
4.0

Customer did not leave a comment.

CESAR M. 
Rating:
5.0

The system is very streamlined. I was able to reserve the vehicle online only two days before. I showed up and the vehicle was ready to go. Drop off was even faster. Both gentlemen I dealt with were helpful, friendly, and prompt. I highly recommend this location.

John R. 
Rating:
3.0

The guy was very nice but the place had no other packing equipment available and was dumpy

Curtis S. 
Rating:
1.0

The van was FILTHY inside. We also had to go back to my house for blankets and such because the vendor did not have them, despite my ordering such. When I asked about the cost charged versus quoted online, he was quite impatient and flippant, refusing to address my concerns. This business needs to improve exponentially before I will use or recommend them again. Not a good reflection on UHaul as a brand.

Jennifer B. 
Rating:
1.0

Drop off was only available via online method. This was painful. The whole process was slow and clunky and very frustrating since we were all tired and sore from moving.

Allison Z. 
Rating:
3.0

Include tire replacement equipment in truck.

Matthew F. 
Rating:
5.0

Outstanding customer service. The truck is clean and ready for pick up. Everything very smooth.

Jeffrey T. 
Rating:
3.0

I dropped the truck off after hours. The physical location of the lot is not very desirable - dirt driveway, pot holes, water puddles, overgrown shrubs, an older structure for the office, etc.

GEORGE E. 
Rating:
5.0

The boss man in this location was superb. He was very personal and understanding. Asked very good questions. He saw a customer in need and worked around issues to make sure I was taken care of right away. During these trying times I got what I needed right then and there and got the job done. Thank you Sir.

Ruben M. 
Rating:
5.0

The truck wasn't there but I received a very good customer service

Yasel G. 
Rating:
5.0

Customer did not leave a comment.

Young-Tae K. 
Rating:
1.0

He didn't inform me of the change - my original reservation was to return it to another location. He made it to return to him and didn't tell me I basically have no mileage. I was charged 155 and then an additional 132 because of him. I will never use uhaul again.

Tiffany L. 
Rating:
5.0

Customer did not leave a comment.

Atef M. 
Rating:
3.0

Customer did not leave a comment.

Manuela E. 
Rating:
3.0

The van was dirty inside and out. The self-checkout process was difficult to understand, but I was able to get someone on the phone to assist with checkout.

Lonnie S. 
Rating:
1.0

They tried to over charge us by $242 bucks! My credit card is locked and will not be getting paid till I am told why my rental rate went up by 242 bucks!

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Srinivas V. 
Rating:
3.0

I was told by a representative that I had 24 hrs to drop off the uhaul truck without being charged extra however I was charged a $20 after service fee. I also filled up the gas tank and made sure it was fu before returning but was charged a fuel fee of $12. This could have been better explained. I will not be renting again

Aline G. 
Rating:
3.0

Small parking lot

ROBERT L. 
Rating:
4.0

I would appreciate uhaul not changing my pickup location the morning of my registration. I had to drive out of my way to go to a different location. I would also like it if the mirrors were more easily adjustable as that was a concern while driving. I also do not understand why I was under review for pickup right before I did my pickup as that added stress to an already stressful situation.

Travis J. 
Rating:
1.0

Prevent them from stealing from the customers, if you can. They switched the return date to extort money from the customers. The 24/7 return policy is a scheme to rip off customers.

Arka P. 
Rating:
1.0

The operator at the location was difficult to reach to process my rental. He was not on site, had to call him to complete the rental. Did not process my return until the day after the equipment was returned. Kept the equipment in a muddled area and I, the customer, had to completely hookup myself.

Andrew A. 
Rating:
5.0

The owner/manager was very friendly, accommodating. I was very pleased with the level of customer service. Have a great day!

Karla D. 
Rating:
2.0

Customer did not leave a comment.

Paula F. 
Rating:
3.0

Stood there for about 5 minutes before he decided to tell me he'll process my return in about 10 minutes and I would get a email. But never got any notification until the next day around 4:30 after I called customer service early the following day.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

MALANI M. 
Rating:
5.0

Customer did not leave a comment.

Sonia A. 
Rating:
5.0

Excellent! The cargo van was clean and functioning well! Will rent here again in the future!

Wen Y. 
Rating:
4.0

I was incorrectly charged 15 for safe coverage even though I didn't take any

Saith Kumar G. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Frank was very helpful THANK YOU

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Song H. 
Rating:
5.0

Customer did not leave a comment.

Joy C. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
3.0

It may help if they inform customers beforehand that this is a self help site with no staff on the premises. The owner (Frank) was very friendly & helpful over the phone though.

Daniel L. 
Rating:
5.0

This was the easiest pickup ever. Had it done in less than five minutes! Terrific

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Great customer service i recommend this location Ay moving company LLC www.Aymoving.com Wale

ADEWALE Y. 
Rating:
5.0

Of all the times I've had to rent a Uhaul, this was the best experience. Thank you!

Kirsten B. 
Rating:
2.0

Truck was extremely dirty inside and outside and left red clay marks on some of my furniture. Highly disappointing.

Kelsey S. 
Rating:
3.0

The company explain it to you and help you connect the trailer. Plus overcharging me for 45 minutes.

CAMERON R. 
Rating:
5.0

Easy pick up and drop off .

MONTSERRAT F. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Good job

vishvabandhu N. 
Rating:
1.0

This was an after hour /weekend rental so location was closed. The issue we had was with Uhaul App/website. It took us 1 hr to pick up the truck via phone and another 1 hr to return the truck. I will definitely pick a different company next time. To top our experience, someone took our truck and ended up with a smaller truck for the price of the bigger version.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

The smoothest part of my move

Pamela R. 
Rating:
1.0

I had a very negative experience with this location. My recommendation is to avoid it because the owner doesn't care about customers and not paying attention to details. This is a small u-haul location with a limited number of trucks and utilities. The owner of this place, Frank, was very friendly when I was booking the truck to go one way from Duluth to Atlanta. I asked if he can have a furniture dolly ready for me when I am going to come to pick up the truck, and I explained to him that this is very important for me, and I can't move if I don't have the dolly. Frank said not to worry and he can get it for me, no problem. When I came to pick up the truck, the dolly wasn't there! Frank said I can get it down at the other big u-haul location which was a good 15 mins away from where I was picking up the truck. I had no choice but to go to that location because I needed the dolly. When I arrived, there was no dolly either because everything was rented out! I had to spend good 30 minutes trying to convince the lady to rent me the only dolly left for sale with a condition to bring it back to this location. I had to agree because I had no choice. In addition to issues with a dolly, u-hail had issues with the system that day. Nobody could insert customer information into the system. Frank spent an hour trying to put my info into the system and to give me the truck. Instead of writing my info down and dealing with technical issues later, he kept me in the office waiting. Later that day when I was dealing with moving, he called me two times because he forgot my credit card. Frank said that he will give me a discount for my troubles but, in the end, he charged me a regular price. Finally, when the system went back up, three days later he started a brand new order and inserted my information without informing me or the place where I was going that he is doing it. This created an issue at the destination location and they charged me a late fee of $170 because they had no idea that this transaction was for the previous date. So I had to call Frank which very coldly told me that it is my responsibility to call customer service and start a dispute with the destination location. All of it could have been easily avoided if Frank did what he was supposed to do and actually cared about the customer and was trying to help instead of finding somebody else to blame. My advice: avoid this location and save yourself from unnecessary problems.

arcadiy M. 
Rating:
1.0

Tell them to drop at another location.

Masato J. 
Rating:
1.0

This authorized dealer was very rude and treated me like a bother because he was not at the location when I set up my pick up time, so I called him and talked to me like I was incompetent. I did not appreciate that.

Linda N. 
Rating:
2.0

The manager of the location was very rude and unprofessional. The pick up process

Jaé H. 
Rating:
3.0

Dolley was not in the truck. Also why should there be a $20 convenience fee for return ?

Manish S. 
Rating:
5.0

Quick service, easy going providers

Ricardo C. 
Rating:
2.0

Instructions on picking up and dropping off were not clear and the online services said I was already completed when in actually I wasn't. Picking up only reason we knew what to do was because someone else was there picking up their truck and they had found out and told us. When dropping off there was no place to say it was returned other than putting keys in a drop box. I got an email that told me drop off wasn't completed.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Great place. Proprietor greeted me from a distance and was very nice.

Brian E. 
Rating:
3.0

Customer did not leave a comment.

Breyana I. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

You guys shouldn't park the van in the mud because it's very hard to slide through the mud to look and check around the whole vehicle before you drive it

Rahandice F. 
Rating:
2.0

Customer did not leave a comment.

David V. 
Rating:
4.0

Customer did not leave a comment.

Danita F. 
Rating:
4.0

Put Up a U-Haul Sign that is visible from Buford Highway, and park a U-Haul Van at the front of the lot.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

deborah F. 
Rating:
3.0

The process was fast, easy and painless. Thank you!

Anita S. 
Rating:
3.0

I signed up for a dolly and furniture pads, but when I got there they said they don't carry either of those things. I was also told I could pick the truck up at 9 but no one was there until 10. And the truck's loading gate didn't work properly.

Cheryl V. 
Rating:
4.0

Customer did not leave a comment.

Lou C. 
Rating:
5.0

Customer did not leave a comment.

Calvin J. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Terrible service

Sau W. 
Rating:
1.0

Customer did not leave a comment.

Thomas K. 
Rating:
1.0

I would rather not go into detail but from beginning to end the entire experience was a nightmare from you know where. It was the worst. Talking about haggling. This place it's the worse. Trying to hide fees lying about milage. The gas on the truck. Not having enough experience with the system. The price from the Internet was totally different and once I got in the store it was almost double. They didn't have the equipment I needed. It was just I only sign you in mentality. I asked several times to remove the insurance. He did not. I mean if this is how he contracts with u haul imagine how they sale cars. I never been so disgusted by trying to be prayed on. I really wanted to go to another location. Unfortunately it was already so late in the day they were 7 minutes away. I should have read all the reviews first. I believe every single one. This place is horrible and ruining u haul reputable name. I will never do business with this location again.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

Alice Letitia P. 
Rating:
2.0

My reservation was for 10am but no one showed up until around 10:30am. The vehicle was also on empty...so, had to go straight to the gas station.

Debi H. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
1.0

Didn't know it was a share sitw until I got there and the number on the window to call for help no one picked up. It took an hour to get help.

Vico H. 
Rating:
5.0

Fast and Nice, Perfect

Julien C. 
Rating:
1.0

Gave us an empty tank in our uhaul and we returned it how we got it and were up charged an extra 100$. It should not be the renters duty to refill the tank twice..

chris H. 
Rating:
1.0

Customer did not leave a comment.

James H. 
Rating:
3.0

The location was cluttered, the drop off area was overgrown and had low hanging limbs. The representative spoke with me for 2 minutes and I never saw them again.

Jacobo L. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

Self check in was a little uncomfortable, especially when I had been told over the phone that there would be a representative on site when I picked up the truck. I had to put my own dolly in the truck from the many that were left unattended outside. Also, I had to use a utility dolly instead of the furniture dolly I had requested in my reservation. My furniture pads were already in the truck; however, there were only 11 instead of the 12 I had reserved.

James I. 
Rating:
2.0

I don't believe this location is set up for online delivery. They left the keys to they vehicle on one of the tires. Additionally, the order was changed to hand pick up the night before my pick up with no notice. When I called your customer service I got several answers about this that were conflicting. I was simply luck that i found the keys and called the pick up location later so they knew I had the truck and could check it out.

William B. 
No reviews have been submitted for this location.

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