Customer Reviews for Best Rentals Inc
(U-Haul Neighborhood Dealer)

332 reviews

1350 Hillside Ave SW   Pine City, MN 55063
(On Hillside Ave SW across the street from Holiday Gas Station, Next to Kentucky Fried Chicken)

(320) 629-2627

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(320) 629-2627

1350 Hillside Ave SW
Pine City, MN 55063
(On Hillside Ave SW across the street from Holiday Gas Station, Next to Kentucky Fried Chicken)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I booked my 1 day rental at the Mora Location, 24 hours notice it was changed to the Pine City Location. Which was a 20+ minute drive to pickup and drop off. I expected my mileage cost to be taken away automatically since Uhaul was forcing me to drive an extra 40 miles to pick up my uhaul... i shouldn't have to pay for those miles. The man helping me at the desk was very helpful and the location was great - But i wasn't happy with them only dropping my mileage cost from 99 cents to 59 cents a mile.... Those charges should have been eliminated completely for making me drive out of my way last minute.

Cole Davis 
Rating:
5.0

Customer did not leave a comment.

Ryan Nelsonw 
Rating:
1.0

Don’t make people drive 34 miles away to return it.

Charlene Hoff 
Rating:
5.0

They were great

Ron Schmidt 
Rating:
5.0

The person I dealt with was most helpful, and courteous. I was in and out in no time at all.

ROBERT KREFT 
Rating:
5.0

Customer did not leave a comment.

RITA CARLOTTO 
Rating:
1.0

SIDE MIRRORS KEPT MOVING WHILE DRIVING! DRIVERS HAND CRANK WAS BROKEN!

ALEXANDER LAMKE - MCLAUCHLIN 
Rating:
5.0

Everything was perfect! Really saved the day for me! Thank you for having this available!

Danielle Davis 
Rating:
5.0

Nothing trailer was In working order customer service was excellent!

Glenn Swager 
Rating:
5.0

Plenty of good employees on-site. Knowledgeable, friendly and hard working. Always a pleasure working with Best Rentals.

Randell Olson 
Rating:
4.0

Maybe fix the potholes in the parking lot?

DUANE PETERSON 
Rating:
5.0

Customer did not leave a comment.

laura clemmer 
Rating:
4.0

Customer did not leave a comment.

Alexander Bozman 
Rating:
4.0

Customer did not leave a comment.

R Steven Falk 
Rating:
4.0

Customer did not leave a comment.

Nichole Lathrap 
Rating:
5.0

Balance the front wheels very bouncy.

Rick Burnham 
Rating:
3.0

Customer did not leave a comment.

Aaron Smith 
Rating:
5.0

Best RENTALS opens on Sundays at 10AM. WHY does UHAUL instruct me to return it to them by 8:15AM or pay additional charges when the return location is NOT OPEN! I think that is something you need to fix systematically.

GARY BLASBERG 
Rating:
5.0

Customer did not leave a comment.

Blaine Burge 
Rating:
5.0

Customer did not leave a comment.

Tim Stratton 
Rating:
5.0

Nothing

Jeffery Burger 
Rating:
5.0

Dropped truck off after hours, but facility was very easy access off interstate.

Terry Sheltra 
Rating:
3.0

I was pulled over by two police officers on the way to clean out my storage.they said that the registration didn’t match the trailer . And had me on the side of the road forever . I called and spoke with the manager at this location and he told me that was hard to believe. So no I would not Recommend this location to any of my friends or family actually would like to be reimbursed for the trailer for the hassle of the whole ordeal

Roxanne Berggren 
Rating:
4.0

Customer did not leave a comment.

Scott Kitchenmaster 
Rating:
5.0

Always happy to help!

ASHLEN OTTERNESS 
Rating:
5.0

Customer did not leave a comment.

Kent Therkelsen 
Rating:
3.0

We simply dropped off at this location after hours and did not enter the business, nor deal with anyone. The location was convenient to the freeway. The parking lot is very poor - potholes everywhere.

Robert Steinhilber 
Rating:
5.0

Perfect

Scott Hoehn 
Rating:
4.0

The uhaul site was down and today I received a call about the trailer I rented 3 days ago. This business is great but uhaul site? It isn't the best as it took a phone call before I got the email confirmation what I rented was returned. Uhaul needs help this should not be happ

Susanna Dewey 
Rating:
5.0

Very helpful staff

Tony Hoffman 
Rating:
5.0

Customer did not leave a comment.

Cheryl Brennan 
Rating:
4.0

Customer did not leave a comment.

Brandon Sell 
Rating:
5.0

Customer did not leave a comment.

Ernest Brown 
Rating:
5.0

Customer did not leave a comment.

Steve Pearson 
Rating:
5.0

Customer did not leave a comment.

Corey Beam 
Rating:
5.0

Customer did not leave a comment.

Jill Haugrud 
Rating:
5.0

Customer did not leave a comment.

ramond ferguson 
Rating:
5.0

The door was tough to open and shut for about 6-12 inches. Maybe some lubrication could have helped.

Jim Biernat 
Rating:
5.0

Customer did not leave a comment.

Michelle Kruchten 
Rating:
5.0

Customer did not leave a comment.

Michael Plachetka 
Rating:
5.0

Disappointed in that i had to travel over an hour away in order to get the trailer as the location nearest my home apparently did not have the equipment and I was not informed until the day before I was scheduled to leave

Earl Sanders 
Rating:
3.0

The manager of Uhaul was rude as hell.. they tried to do me bogus by switching my pick up location and truck size w/o even telling me which would have costed me alot more money.. Next time I probably use Budget..

Jennifer Lacey 
Rating:
5.0

Customer did not leave a comment.

Christina Chapman 
Rating:
5.0

Easy pick up and drop off, truck was clean and ran great

michael schmidtbauer 
Rating:
5.0

Trailer was dirty and had lots of what appeared to be barbed wire in it and burnt plastic. I had to deep clean it before I was able to put my motorcycle in the trailer. Staff was awesome at pickup!

Chris Mouchet 
Rating:
4.0

Customer did not leave a comment.

Irv Kuch 
Rating:
2.0

Listen to customer

Maryann Ailara 
Rating:
5.0

Customer did not leave a comment.

Hessah Saleh 
Rating:
5.0

Customer did not leave a comment.

Walter Ullrich 
Rating:
5.0

I’ll definitely come back!

Daniel Lilya 
Rating:
5.0

Customer did not leave a comment.

Melinda Johnson 
Rating:
5.0

Customer did not leave a comment.

Kelly Esparza 
Rating:
5.0

The Staff Are Exstremly Knowledgeable and Vary Helpful

Vallancourt Robert 
Rating:
4.0

Back of the truck was not clean very good. Had to clean the front under the attic. Didn't drive very good. Have a play.

Diane Wilbert 
Rating:
5.0

Customer did not leave a comment.

Matthew Anderson 
Rating:
4.0

Customer did not leave a comment.

Tim Ylitalo 
Rating:
5.0

Customer did not leave a comment.

Richard Lanz 
Rating:
5.0

Customer did not leave a comment.

DEAN DRECKMAN 
Rating:
5.0

Just keep doing what you guys do. Everything was perfect.

Jeff Ward 
Rating:
5.0

Customer did not leave a comment.

Brian Lofquist 
Rating:
3.0

Customer did not leave a comment.

Rodney Hunting 
Rating:
5.0

Customer did not leave a comment.

Steven Funes 
Rating:
5.0

Always friendly, and have what I need.

Glenn Sobert 
Rating:
1.0

Wouldn’t allow mobile drop off. Location services wouldn’t enable. Had to drop off in person. And pay the $20 non convenience fee.

Zac Dittrich 
Rating:
5.0

Great super friendly fast.

DENISHA ANDERSON 
Rating:
4.0

To much trouble checking out when you bring it back after hours. Have to take too many pictures.

Debra Holmes 
Rating:
5.0

Customer did not leave a comment.

James Kelahan 
Rating:
5.0

Customer did not leave a comment.

dennis kirk 
Rating:
5.0

Customer did not leave a comment.

Jillian Stulen 
Rating:
5.0

Customer did not leave a comment.

Michael Kenney 
Rating:
5.0

The self return process could be better.

Michael Steiner 
Rating:
3.0

The truck was dirty when I picked it up and then they didn't tell me I had to return the truck clean or I would of washed it so they charged me another 10 dollars. Plus I had to go back due to the truck fuse not working also so it was a inconvenience and I didn't like truck didn't have 4 wheel drive it was bad in snow or keyless entry. I would not rent uhaul ever again .

MELISSA ZACCARDI 
Rating:
5.0

Customer did not leave a comment.

Eileen Lanning 
Rating:
5.0

Truck smelled like an ashtray. Someone smoked alot in that truck and it smells really bad

KEVIN MEDEIROS 
Rating:
4.0

Customer did not leave a comment.

Martin VandePeer 
Rating:
5.0

Customer did not leave a comment.

Denise Dion 
Rating:
2.0

I reserved trailer in August and had to drive an hour north to pick it up. This was absolutely terrible two hours of my time additional fuel used; when I had reserved 8 weeks in advance! Brutal customer service being busy and short staffed is not an excuse when I reserved 8 weeks in advance.

DAVID DOHERTY 
Rating:
5.0

Customer did not leave a comment.

Deborah Mohs 
Rating:
5.0

Customer did not leave a comment.

COLETTE MOSIO 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Osterman 
Rating:
5.0

Customer did not leave a comment.

Richard Hilber 
Rating:
5.0

Customer did not leave a comment.

Kip M Langum 
Rating:
2.0

I was given the wrong truck keys for my reservations so when I tried to do the mobile checkout when we returned after hours, I wasn’t able to. Tried calling uhaul help line and sat on hold for 40 minutes even though the wait time said 13 minutes. Was never able to talk to anyone.

Stacey Jaeger 
Rating:
4.0

Customer did not leave a comment.

Douglas B Johnson 
Rating:
5.0

Customer did not leave a comment.

Jonathon Miller 
Rating:
5.0

Customer did not leave a comment.

Patricia Hagstrom 
Rating:
5.0

There was something wrong with the front end of the truck that made it hard to drive. Couldn't imagine trying to drive it any distance.

Kerry Zemke 
Rating:
5.0

I dropped off before they opened, but when I called to get a price adjusted due to the bad staff at the pick up location in Maplewood, the staff here were super friendly and helpful. The quickly resolved my issue and everything went smoothly.

Crystal King 
Rating:
5.0

Easy access and great customer service

Lynn Rosen 
Rating:
5.0

Everything was perfect

Linda Defenbaugh 
Rating:
4.0

Customer did not leave a comment.

mike roos 
Rating:
4.0

Customer did not leave a comment.

Justin Giglia 
Rating:
1.0

Too expensive I will never use uhaul again. I’m taking my grievance ro Facebook, Craigslist anywhere reviews are done about uhaul. You are a rip off con artists

Eric Southerland 
Rating:
4.0

Very disappointed in Uhaul as a company. Rented a truck in Northbranch, had guarantee and confirmation. Day before was told I had to go 40 min south to get my truck. Get there and there is no truck. Had to go back north those 40 min and then another 20 min to get a truck. So much for a guarantee and why was I sent to a location with no truck?

STACY SAMPLE 
Rating:
5.0

Customer did not leave a comment.

David Nickles 
Rating:
5.0

Customer did not leave a comment.

LIZLIE CAMERON 
Rating:
5.0

Customer did not leave a comment.

Bill Dukek 
Rating:
5.0

Customer did not leave a comment.

TAMMY RUSS 
Rating:
5.0

Customer did not leave a comment.

Cathryne Wagner 
Rating:
5.0

Keep up the good work and maintenance on your fleet.

BENJAMIN HARVEY GLOCKE 
No reviews have been submitted for this location.

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