El cliente no dejó un comentario.Julia B.
Customer Reviews for Best Foods Grocery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Location services were good, but the UHaul reservation system failed badly and had incorrect information about which location my reservation was held.Daphne S.
Friendly staff. I don't mind booking again in this location. The only struggle I had was the parking that seems to be a little tight. For new drivers, this could be a challenge, but for drivers with lots of driving experience, this is a piece of cake.John V.
The people working there to make a better and right inspection between the trucks usageFernanda C.
Make it clear through the booking process when the uhaul is available vs when the location is open and if there is flexibility in pickup and drop off times.Brendan L.
is there a u-haul self-return box? the latest pick up hour on Sunday was 4:15PM, I would have preferred a 6PM pick up hour. Just a "nice to have".Gabriel T.
First time user and will definitely use again. The pick up was easy and the contact there did a great job.Jamie C.
The truck was well maintained however it wasn't clean, the service was very good at this location and friendlyCarie-Ann P.
El cliente no dejó un comentario.winston J.
The place was ran by a couple young ladies who were sweet and nice enough, everything was there and clean.Patrice B.
The van, was disgusting, floor dirty. Garbage in the door on driver side and ashes on the cup holder, I found a cigarette butt on the passenger seat. The van smelled like smoke and it was a very unpleasant experience overall. I have submitted a complain via web chat and in person and have yet to be given compensation for my inconveniences.ESTEBAN G.
El cliente no dejó un comentario.John S.
There was a discrepancy in the fuel. The staff at the location was great. However, U-Haul customer service is extremely unsatisfactory in resolving the issues. I sent 3 messages with no response. For this reason, I cannot recommend you on my social media until it's gets resolved.Jeeva D.
El cliente no dejó un comentario.BHASKAR S.
There was trash in the cab cup holders, less than 1/4 tank of gas, no key drop box and a faulty combination padlock. I'm just glad the truck didn't get stolen and trashed overnight.Sarah K.
El cliente no dejó un comentario.Corey M.
I had to clean styrofoam out of the back of the truck before I could use it and the dealer reported that there was more fuel than there actually was they said it had 5/16ths of a tank but it only had a quarter tank of fuel in the truck I filled it to the quarter tank I'm not happy when I returned the truck the woman I could hardly understand she speaks poor English And was arguing with me about the fuel levelCharles R.
The location was fine, and the people running the store were very nice. I do have major issues with uhaul itself, and I'm waiting for a manager to call me (which they were supposed to do yesterday).Kaya F.
the UHaul I rented was boxed in by another UHaul and not ready for me to drive right away. Wasted about 20 minutes trying to get the van out/going back into the location to grab the keys for the other truck/moving the other truckValeria S.
The gas tank was not at 1/4.Tzu-ching H.
El cliente no dejó un comentario.Natan S.
Was charged for gas when i filled it up with more gas than it started with. I went to the gas station 200 meters away and still have the receipt.Dominic B.
El cliente no dejó un comentario.Munyee L.
El cliente no dejó un comentario.Max N.
Great experience. It makes renting a van really easy.Andrew J.
El cliente no dejó un comentario.Annie L.
Today was a hectic move and I ended up locking my keys in the truck. It's kind of silly that your locations don't have spare keys. Waiting around for Uhaul help to contact me was not great. I ended up paying extra for a locksmith. Of course it is my fault at the end of the day, but this process could be streamlined so much better.Blair B.
El cliente no dejó un comentario.Miguel E.
The lady at the location was amazing very helpful and friendly . She needs a raise$$ Or a position at head officeSteve M.
Best costumer service everLance T.
El cliente no dejó un comentario.Eleanor M.
Ease of returning vehicle...even though location was open I had to go through the app and had technical difficulties which caused me to return vehicle lateDirk P.
Pickup: Your mobile app did not allow me to upload images. I contacted support and they indicated that was normal and told me to use a browser instead. Unfortunately your website also does not support firefox web browser so I could not do a mobile checkin. I then spoke with the employee at the location of pickup and she checked me in. She confirmed that the app was broken and does not work for most customers. Dropoff: For dropoff your mobile app did not work. Again the local representative confirmed that the mobile app does not work for most users. I used my mobile browser to check out and was faced with loading times of about a minute per page. The representative again confirmed this is normal and happens to everyone. Overall checking in and out took me over an hour of loading screens and reloading broken web pages. This is unacceptable. The vehicle was fine and the remaining experience was good. Please fix your mobile check in webpages there is no reason they should be that slow and broken. Likewise please support non-chrome browsers and fix your mobile app to be working.Ailin S.
The location was very convenient. Uhaul has made significant changes to online check-in etc since the last time I used Uhaul. These new online / tech services were quick and easy to use - I was impressed!Erin L.
Easy, convenience, and great service!Aung K.
Truck was amazing, 4 hrs 47$! Mirrors and windows need a wash Customers rushing to return usually don't have time, I understand, I didn't clean either......lol Maybe have squeegee on site?Jason P.
I had requested some moving blankets when I did my online reservation but none were in the van. Doing the return with the app was a bit of a pain.Luc S.
The odometer reading was wrong. I got charged for a distance I did not drive. I did not record the starting reading of the odometer and hence got screwed with the bill.Eswar N.
El cliente no dejó un comentario.Kenneth U.
Store owner opened up almost half hour late. Was completely unorganized. Did not seem like she knew what she was doing. Did not explain anything to me in the sense that there was someone else needing the truck in a few hours. Just a terribly poor experience on a day no one wants to deal with anything else.GEOFFREY B.
El cliente no dejó un comentario.Beatrice B.
The online booking tool should not allow a user to complete a request for vehicles that are not available in the entire lower Mainland or for a time when all of the trucks are booked. I able to request a booking for a 15' truck at 9am close to my place. Uhaul could only offer a 10' truck at 130pm much further from my place. Then the truck was 45 minutes late in being available. This meant that I got access to a truck 5.25 hours later than I was initially able to request.Gregory C.
Clarify the 2 parking spots in the rear, the cube van was left in a way that when we dropped our van off it was a tight fit. Doable but if someone with less large vehicle experience might struggle. Otherwise awesome, slick, and great!Heather N.
You are doing well already..EDNA O.
The van was dirty but I don't even care because the staff were friendly and helpful and the process was so easy. Much much better than the last location I went to where it took me almost an hour to check out a truck...Heidi F.
My U-Haul was booked for 9.30 but this location doesn't even open until 10. Why would a booking be able to be made at a location when they are not even open? Further, I was charged all kinds of fees for leaving the fuel in the tank less than half. When I took over the car from the previous renter it was almost at empty. Why should I be penalized for this? The operator of the store was also not clear with any of the walkthrough/directions. She did not explain any policies and basically just gave us the keys, so if there was some sort of fuel filling policy, I was not aware of it.AIYANA A.
Everything was great. I had a great experience. Would definitely use u-hual again in the future.Masoud M.
Had a 9:30am reservation. Location was not open and I had to call uhaul. Someone finally showed up at 9:55am. Process was slow and frustrating with the clerk stopping our transaction to allow other customers to check out with their grocery purchases. The whole experience was full of un needed stress on a moving day with a strict time window. I will never use this location again and would look into other rental companies to use instead.ANNA W.
The store should be opened on time. I had a truck booked for 9:30 and the store was closed when I arrived even though it was supposed to open at 9:00. I did not actually get the truck until 10:00 when someone finally arrived.Jesse R.
El cliente no dejó un comentario.KASSIDEE C.
your website and app locked me out from the 24/7 service. Couldn't pick it up this way or return it. Had to rely on the store's service but I had selected the van outside of store hours so this soured my move.Gabriel S.
El cliente no dejó un comentario.Andrew D.
Dedicated parking spot at the rear is a bonus instead of wandering the streets looking for a truck.Jeremy G.
I asked for a furniture dolly and booked it online. It wasn't available as someone else had taken it. Also the sign in process took a long time so you should recommend on your website that it requires around 15mins to get the keys before you can drive off so need to plan your time accordinglyIvor L.