Excellent customer service.
Jose F
Customer Reviews for Best Budget Inn Of Sandusky
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jon is always SO helpful and quick, he makes the pickup and drop off process seamless and he goes above and beyond every time. This location is 100% my go to.
Kyria CKeep up the great work!
Mark GWhen personal circumstances affected my reservation, changes were made by UHaul staff in a friendly and timely manner with no added costs or burden.
Jeffrey CNone
BIRTHA MCustomer service was great! Walked out when we arrived and quickly handled everything.
Amber HThis is, by far, the best U-Haul facility in th Sandusky area. Great selection of equipment and amazing people.
John SNa
Carolyn DThe owner, Joe (I believe his name to be) was impressive! He notices me sitting in my car struggling to check-in with the app, so he came out to let me know he could help me much faster. I thanked him and said I was almost done. Ten minutes later, I was having him check me in. I have used U-Haul too many times to count over the last 35 years and his was my first time using a franchise location vs corporate. The franchise location was ten times better to deal with. It had a relaxed neighborhood business feeling. There were no "canned" corporate answers to questions. While loading the truck I realized I would need a dolly to move the washing machine. I called Joe and asked if I could send someone over to get the $7 rental dolly. He said I could borrow it for free. On top of that, he let me use the large dolly with straps. I am so thankful he did that because the small dolly would not have worked and I would have needed to exchange it. After the truck was loaded and I started making the one-hour drive to the new location I realized I would miss my 24-hour rental limit by at least an hour. I called Joe to ask what I should do; can I pay for an hour or do I need to pay for another 24-hour rental? He was busy and said he would call me right back. Before he hung up, I made sure to tell him I was not looking to get anything free, he had already done enough for me. As promised, he called me right back and said he extended it another 24 hours! It was New Years Eve and he said he did not want me to stress getting it unloaded and ordered me to enjoy my holiday. What a wonderful experience renting from Joe! I noticed “Mark W.” gave one star for being charged insurance that he never asked for. This Cat even said he would file fraud charges if not refunded! You know he noticed the mistake beforehand but waited until after the move to complain. If he had gotten into an accident, I would bet everything, he would not have complained or ask for his money back! You would think Mark W. would at least wait and see if he got his money back before leaving one star after getting free insurance. “Lee H.” is not much better! Gave one star because he had to drive a few extra miles to drop off the truck because he went to the storage yard first. Even if the paperwork had the wrong address, which I highly doubt since you are the only moron to make this error, you gave one star for a few extra miles? You are tough to please, I feel sorry for your current or future husband.
Mark MThe operator needs to ask costumer what card are they using to pay with instead of assuming that they are using the card that was used to make reservation. He charged my card and didn't ask me of that was the correct card. I was also quoted 140 compared to the 120 that was in the contract. The operator also processed the contract without me reading over it first
Ronnie TThe trailer had a gas smell to it from last person. Not sure what you can do about that, but also if it was to bad I am sure I could have given it a wipe down to get rid of it.
Travis BFantastic experience
Debbie DIt was very easy to access the trailer and the staff was friendly and quick to get the paperwork completed. I was very happy with the service and rental.
Gary BThey added insurance and never asked if I wanted any. If it isn't refunded ASAP I will file fraud charges with the attorney general office
mark wFriendly, helpful and quick rental
TODD HCleanest Uhaul truck I have ever rented!
Michael MWhen I arrived at the drop off I found it to be a storage yard with a closed building. Calling the phone number on my contract sheet I was instructed to drop off at another location a few miles away.
Lee HI appreciated the quick service of the staff person when I dropped off the truck.
Naomi TTake time to help the customer better. Wipe the interior seats and steering wheel down between customers. The seat and door was very sticky. Payment method needs work. My credit card was charged 100 and my whole bill was less. I Was told that is the way they do it and they would refund the difference back. Never received my money back. Very unhappy
Ashley BGreat experience
john mSo friendly, nice and helpful!
Laura SVery quick, simple, smooth process.
Sonja PThis location is the best! Used them about 3 times now. Great guy running it!
Kimberly CJohn does a great job. Always courteous and professional
Gregory CThe interior of the cab was a little dirty. The windshield, especially, needed cleaning inside. Otherwise, the truck performed well and I felt safe and confident that I would be able to use it without issue. The online check-in was easy and efficient as I had to spend very little time at the rental location checking in and on return. Overall a very good experience.
William SFantastic experience. Every thing was right on target. I wish everything in life would go so smooth.
Dennis RAbsolutely nothing, everything worked seamlessly.
Nicholas DDon’t change a thing. Jon is amazing and this location is absolutely the best uhaul location anywhere. Hands down.
John SJon had the truck ready and was helpful in explaining the operation of the truck. He was a pleasure to work with!
Gary BJon was a good dude....ty.
DANIELLE RSet up was a little strange being inside a hotel with several people screaming from balcony. But Jon and his service was top notch.
David PI was very impressed with the professional friendliness.
RUSS HJohn is fantastic, great communication and the truck was spotless and well maintained. I’ll rent again.
James MVery helpful. Quick in and out. Trailer pulled around and ready to back up to. Highly recommend
Ronald CNOTHING!!! This was the best experience I have ever had with any U-Haul rental - ever! John at this location (Best Budget Inn) really cares about doing everything right. I was incredibly impressed and will now go out of my way to rent from this location again. Highly recommended!
lisa pVery Helpful
Kevin WSmooth
Derek BVery very helpful, smooth and efficient.
Stewart CJohn was fantastic
Patrick MThis u-haul location could be a model for all U-Haul locations. Availability outside of regular business hours, flexibility. I always have a great experience here, and no longer call any others.
Michael OJohn is a great guy!!
KYLE HJon was amazing. Super helpful, professional and a joy to interact with. He is the reason why we continue to utilize UHaul for all of our transportation needs.
Bryan EJon was great!
Michael Dloved the new Rams
Joshua Avery easy drop off.
Daniel PEverything ran smoothly, the equipment was ready when I arrived and Jon was very helpful and efficient.
Michael SVery easy. Fast to get hooked up, and easy to return. The location has a lot of space, and level ground to make picking up and returning effortless.
james kThe manager(?) was very helpful. When I pulled in to drop off the trailer, he immediately came out to help me.
Kristen EThe attendant was very professional and helpful.
Kevin HExcellent service as always!
Chris CJohn was amazing. Very personable and very helpful. He assisted me with getting boxes and explaining all the fees. I can see why he’s so busy. John is a very generous person and will go out of his way to make renting a truck a positive experience. Thank you John
CARLA BThe person receiving the trailer was excellent.
Donald R