When I opt for an electronic pick up, it would be helpful if I didn't have to wait 10 minutes for someone to verify on your end. When I call customer service they pretty much tell me there's nothing they can do other than allow me a pick up at a different manned location. They did not seemed concerned that we've been planning this move for weeks and we have individuals waiting on us to return with the truck to take on a huge job for the day. The CSR was entirely nonchalant and seemed unconcerned. NEVER again will I opt for electronic pick up.Calvin B.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard R.
Customer service! Answer your phones! Change the disrespectful attitude!Froy L.
fast and efficientrichard G.
El cliente no dejó un comentario.Martha D.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Deborah B.
Great Guy Great Service.Mohammad A.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Danny C.
The online check-in and verification process was the worst part. It took 45 minutes, and waiting for the chat to start was at least 5.Joshua S.
El cliente no dejó un comentario.jeremy B.
El cliente no dejó un comentario.ROBERT G.
Gary Bessinger is the bomb.com!! I will recommend him to anyone who may need U-HAUL services! Extremely satisfied!trudy H.
El cliente no dejó un comentario.Kevin R.
I wouldn't know, the whole experience was excellentMARY S.
El cliente no dejó un comentario.Sarahjane N.
El cliente no dejó un comentario.Thomas R.
Easy to get to. Returned after hours & used key drop. Truck was immediately checked in the next morning.KATHIE M.
Convenient location, but did not check in trailer until 2 days after we dropped off & called to ask why it wasn't checked in.tyler M.
El cliente no dejó un comentario.Warren T.
Always a pleasure doing business with them.Michael J.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.STEVE F.
Very kind and accommodating. Location was great, the process was easy and I'd use them again if needed.lilly D.
I can't remember the mans name that helped me but he was very helpful and knew his stuff.Steven C.
El cliente no dejó un comentario.Wayne S.
El cliente no dejó un comentario.Naomi J.
Great customer experienceCheri T.
The owner was very polite and professional And had great conversation thank youBRIAN N.
El cliente no dejó un comentario.pat M.
El cliente no dejó un comentario.craig A.
El cliente no dejó un comentario.Dana S.
El cliente no dejó un comentario.David B.
Great job, easy to do busy with. No changes needed.Sandra W.
Bessinger Motors is a great place to do business with. They are always so helpful & courteous. I have rented trucks & dollies from them many times over the years starting in 2001. They are great!!!DARRELL M.
I have used you multiple times and I'm a say that, of all the locations, this one was by far the best experience! I have one complaint however, regarding the moving service associated with U-Haul. I have never had any complaints prior to this regarding any moving help. However, this particular one definitely Warrents attention. For the record, I sent a previous complaint but have not received any reply. The moving service I used was called Road Runners, possibly something similar. I would not even make a complaint regarding the movers (although, if they worked for me I would probably want to know about their worth ethics) I am not one to sweat the small stuff but This particular issue is not a small one. After making it clear which items I needed to be moved, the two young movers appeared to have â€œforgottenâ€ the most important item that I was paying to have moved. This was the only item of any value...My curve television. They were very reluctant and even stated how they wouldn't want to damage it and weren't sure if it would fit. I told them that this particular item was one of the reasons I hired help to begin with, and that I would be glad to remove smaller items in order to make space for this television. With all this in mind, they were made fully aware of exactly what items that I needed moved from the very beginning. Unlike previous people that have helped in the past through U-Haul, these two guys required almost constant guidance over even the small things as to how to load and what to load. In fact, I jokingly referred to them as â€œmillennial moversâ€ Bottom lineâ€¦ When it was all said and done, The TV was moved and when I initially went to plug it in there were two vertical lines on the left side of the screen which were completely new. His television was in excellent condition Prior to this move. I am only asking that the television be inspected and repaired to they stated it was in prior to the move. I have never had any issues whatsoever with this television prior to the two guys that moved it. I would appreciate your help in resolving this matter as soon as possible. I did initially send a message Regarding this issue. I only discovered that something went wrong when I attempted to look for a reply this evening. In all fairness, I could have possibly made a mistake when sending the message. Either way,I would appreciate a reply as well as some help to get my television back in its original working order before the condition possibly deteriorates. Thank you very much! Vonda UnruhVonda U.
Very friendly and accommodating! Will refer everyone!Laura P.
It took the representative 30+ minutes to get the computer working and the contract finished. He then hooked up the car hauler for my wife and failed to tighten the hitch. When we loaded a car on the car hauler it came off the ball and nearly struck my son. Over all poor experience. The equipment functioned well.ed L.
At Bessinger Motors you can do nothing to improve.They are Perfect.chip H.
I was very satisfiedJunie S.
El cliente no dejó un comentario.Shaye C.
El cliente no dejó un comentario.Darrell M.
Get equipment big enough to haul/tow a pickupJack S.
Extremely helpful to everyone who came to the business! He went above and beyond to help me!Debi M.
El cliente no dejó un comentario.Alvern O.
It is very a nice man and he has lots sense of humor.Sabit Y.
The gentleman was so friendly and helpful!Beth H.
El cliente no dejó un comentario.garcia T.
El cliente no dejó un comentario.ROBERT L.
El cliente no dejó un comentario.Shawn K.
We have used this location several times in the past as well. They are always very professional and helpful.David T.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Daniel O.
El cliente no dejó un comentario.Penny S.
El cliente no dejó un comentario.Caroline A.
El cliente no dejó un comentario.Caroline A.
El cliente no dejó un comentario.Michael H.
Cruise control in the trucks and more power.Clayton C.
Shane was very helpful in properly returning my vehicle.James D.
Very accommodating and helpful.Roger S.
El cliente no dejó un comentario.william C.
Pricing accuracy.FERDINAND N.
Attendant was very helpful and even called headquarters on my behave to dispute a billing discrepancy saving me $20.00. customers love to be taken care of and I'm no exception. Shane was very knowledgeable of his position.and respectful.Tom P.
Have the equipment I reserved at the location I reserved it at.Jill B.
El cliente no dejó un comentario.Matt T.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Herman W.
Pick up was easy. Equipment ready all info in computer gentlemen helped me connect to truck. Very nice and helpful.Jeff L.
Parking break notification would not stop the entire travel time. Call this location he said he was closed at 4:30pm. Called the U-Haul service center was on hold for 45 minuets and then got hung upon. Called back for another 45 minutes and still no answer. I'm sure glad we didn't break down, we would have had not help.dean R.
El cliente no dejó un comentario.Scott S.
I have used them 3 times in last year and 1/2 and they never have all stuff they are supposed 2 . Last time it was utility dolly and this time car transport. So it messed up my move.Ronnie H.
El cliente no dejó un comentario.Beth B.
El cliente no dejó un comentario.Ron H.
El cliente no dejó un comentario.Tiana W.
El cliente no dejó un comentario.Ryan S.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.Steven Y.
El cliente no dejó un comentario.Richard I.
El cliente no dejó un comentario.rocky J.
El cliente no dejó un comentario.Katy C.
It was a difficult rental, very last minute. Bessinger Motors made this easy. I will use there help with difficult moving problems again.GLEN ALLEN B.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.James H.
This location provided me with the service and product I want. They were friendly and helpful.Glenn G.
El cliente no dejó un comentario.Tiffany P.
El cliente no dejó un comentario.Michael W.
Gary went above and beyond to get an appliance dolly to me. Highly recommend this dealer.William B.
El cliente no dejó un comentario.Steven JEFFERY S.
Very nice people with a nice sense of humor. They are taking my roses to plant since ill be living in an apartment for a few months. I am glad we did business with this location instead of another one. I recimmend them 100%matthew M.
The air wasn't working in the truckDonalda C.
El cliente no dejó un comentario.zac S.
Nothing they were Great!brandon J.
Great customer service! Wonderful experience!Anna M.
Easy drop off and great customer service!Christopher G.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.BRADLEY H.