Customer Reviews for Bergenfield Keepers LLC
(U-Haul Neighborhood Dealer)

1,072 comentarios

140 Woodbine St   Bergenfield, NJ 07621

(201) 385-5584

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 7:45 p. m.
  • Sáb.: 9 a. m. - 5:45 p. m.
  • Dom.: 10 a. m. - 3:45 p. m.
Horario especial
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(201) 385-5584

140 Woodbine St
Bergenfield, NJ 07621

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 7:45 p. m.
  • Sáb.: 9 a. m. - 5:45 p. m.
  • Dom.: 10 a. m. - 3:45 p. m.
Horario especial
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Danny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

Great service. Friendly. Perfect

MICHAEL F. 
Clasificación:
5.0

Customer service was very friendly and helpful!!!!!

Michael F. 
Clasificación:
5.0

I had a difficult time renting the truck online but this was probably because this was my first time renting a U-Haul truck.

JOHN P. 
Clasificación:
5.0

Nakiesha was very pleasant to deal with.

Matt P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anselm B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hemant S. 
Clasificación:
5.0

have someone on the team who speaks Spanish...good

JAVIER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAKATSUGU K. 
Clasificación:
5.0

Another flawless experience! Thanks U-haul for making this rental very convenient, pain free and excellent!

Reynante C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

Great people. Will gladly return for rentals as needed

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter Y. 
Clasificación:
5.0

It was fast and easy to pickup and drop off. I will be using this location again.

Richina S. 
Clasificación:
2.0

The mileage on my bill was incorrect. I drove from Bergenfield to fairlawn and back. Trip is at most 15-20 miles. I was charged for 45 miles. This cannot be correct and it's a clear error that I should not pay for.

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

George N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

Very nice and helpful employees. Quick and efficient, they're always going the extra mile to make sure my needs are met.

Parris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
3.0

Clearer instructions on self pick up. There was no notification sent prior to 8:30am (ours was sent at 9am) even though our appointment was at 8:30am

Zelun W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin M. 
Clasificación:
5.0

Nothing. You were great.

Roxanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

Make sure supplies are replenished at rental locations. When I booked the rental, a hand truck/dolly and blankets were supposed to be included. My rental did not have either supply and the rental location did not have them. either.

Fredy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
3.0

Reserved a van for moving, needed a van due to low clearance. Arrived to hear this: " we don't have your van, only have a box truck, ou can take that or you have to go somewhere else if you need a van"

kirill P. 
Clasificación:
5.0

The app check in did not work took too long and preferred to do it in person which it is more efficient

LINA B. 
Clasificación:
5.0

My absolutely favorite location! Always so helpful. Quick and easy!! That's all you want!! Thank you!!

Alla V. 
Clasificación:
5.0

Staff kind and helpful, rental was ready. Smooth transaction from start to finish.

Julienne R. 
Clasificación:
5.0

Include small instruction paper on vehicle regarding it's operation like where is shifter. At least vehicle who do not have shifter as standard.

Manojkumar V. 
Clasificación:
1.0

Horrible pickup location - need to provide a better friendly location.

Manuel L. 
Clasificación:
5.0

I was double charged

Aretha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
5.0

This location was great. The Uhaul app needs work though. It was useless when I tried to return the van.

Kathy B. 
Clasificación:
5.0

None all was excellent

alfred V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

I would highly recommend. Friendly and knowledgeable staff. And open Sundays! Only issue is the fuel charge...I put in $20 before returning (more than I used) but was charged $ for gas? That part wasn't clearly explained.

Joseph G. 
Clasificación:
5.0

uhaul in bergenfield is wonderful, very caring ,help me tons with my move .Thank you so much

Cheryl W. 
Clasificación:
5.0

Wonderful establishment ,great service

Cheryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina P. 
Clasificación:
3.0

Representative was just short of rude...was not courteous or helpful in his explanation of what insurance was offered ....did not want to do a pre and post trip inspection of vehicle and not give me a total of rental charges...His explanation was he was busy . I think he was just been lazy and disrespectful.. Not sure I'd rent from this location again been a lifelong BERGENFIELD resident .

Oswald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
5.0

The app was terrible. I waiter for 45 minutes in the freezing cold to he able to get the car

Dovid L. 
Clasificación:
1.0

Dirty, unsafe van. Wiper fluid disconnected & empty. Prior renter clearly moved equipment with gas, van reeked of gas. Still have a headache the next day from the fumes. Spoke with Dennis, he didn't really seem to think there was any issue.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIIO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX D. 
Clasificación:
3.0

The location didn't had the truck clean. It was done at the time of pick up, and that's not actually cleaning it thoroughly. Also they committed errors at the management level. Once a contract is written, it doesn't give the company the right to change it or alter it, with out notifying to the renter first. As per my opinion, is was an illegal act, that the mileage was increased after a contract was written and signed for, without any notification or previous advise, or for that matter explained about the processes of how U-Haul actually gets over with the over charges. Management fail to explain the increase of charges per mile if you go over the mileage they estimated you will use. Obliviously this is a way of acquiring additional fees without disclosing it to the client and allowing the renter to determine if he or she is willing to take this type of risk. Which by all means improper!!

David F. 
Clasificación:
5.0

Great customer service and friendly personality no complaints at all

justice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monarch T. 
Clasificación:
2.0

Originally ordered a dolly + hand truck. Upon arrival, neither were available although I had reserved the items. Kind of sucks when you have to move an apartment, don't you think?

Richard P. 
Clasificación:
5.0

Nothing.

Daniel R. 
Clasificación:
1.0

I can't believe I rented a van that locks itself in minutes with the key inside. Hone depot had no extra key and now I have to go through roadside assistance

carlos R. 
Clasificación:
1.0

Better information at desk. Such as how much per mile. Poor explanation. Home depot truck is a better option.

Aneury G. 
Clasificación:
5.0

Pleasant experience and a nice guy owns place.

alan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jared M. 
Clasificación:
5.0

very friendly and helpful, above all, very professional. very happy with the experience

Julio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

No need, keep up the good service

Yosef G. 
Clasificación:
3.0

Make sure you clean debris in the truck between customers.

Matthew C. 
Clasificación:
4.0

Improve the services provided by the u haul app. It lacks the ability to inform customers specifically what is wrong or missing in order for your rental process to move forward. Also the requirement of a 2nd person's phone number in order to approve a rental agreement is concerning. The 2nd person has nothing to do with a customers rental agreement but is placed in the position of providing a type of co signature to the process. It sincerely dose not make sense

RICCARDO J. 
Clasificación:
5.0

At the 140 Woodbine Street location, the service was excellent, kind and courtesy. ¡Gracias!

Melvin H. 
Clasificación:
5.0

Very friendly and informative employee.

Melvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaun T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Staff was all friendly and helpful. I returned the van a little less than a day early and they lowered my bill. Really decent folks at this location. If you book online, don't order the felt blankets. They will not have them in stock. I don't know why Uhaul offers them as an option online, because so far no Uhaul in NJ stocks them. I grabbed some moving blankets from the local Home Depot and did fine. The van was clean and ran great.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teodora R. 
Clasificación:
4.0

Inform customers beforehand the location does not have additional equipment such as trolleys or hand trucks. It will allow the customer to choose another location that may have these things available.

Josie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

The band had a bad odor and the Ac wasn't working

MIRWAIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykola P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot S. 
Clasificación:
5.0

The proprietor was extremely helpful and friendly….probably the absolute best of all of my years of renting U-Haul equipment.

Barry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy M. 
Clasificación:
2.0

Though the customer service was good, the truck I rented was extremely dirty whomever had the 15 foot truck prior to me left dirt and debris in the back of the truck. I had to ask the employee helping me for a Broom to sweep out the back. I also had to remove a wood plank from the back. I rent from uhaul all the time I have never experienced anything like that before. It was very disappointing.

Rhashidah S. 
Clasificación:
2.0

I booked a truck at one location but got confirmation for another. Then I changed it again and got confirmation for the original site. When I arrived to the original location I found out that my reservation has changed again. The system should be more comprehensive. If you do not have a truck at this location it should not let you make a reservation there.

Anastasia S. 
Clasificación:
5.0

super smooth transaction

stephen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

No need for improvement

Ester H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tsuwei C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

Very satisfied service.

Myong Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D. 
Clasificación:
5.0

I though Dennis and Harry were extremely helpful and understanding and they gave impeccable customer service.

June K. 
Clasificación:
3.0

1) none of the additional supplies I requested one week prior to my pickup were available. No hand truck, no dolly and no blankets. 2) van was not clean. I had to ask attendant to sweep out loose nails and dirt. 3) side view mirrors only operated by hand. They should be motorized. 4) brake pedal was unusually high and awkward to use.

Lori B. 
Clasificación:
5.0

Friendly and helpful staff.

Susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaodong W. 
No se han enviado comentarios para esta ubicación.

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