Customer Reviews for Bergenfield Keepers LLC
(Distribuidor de U-Haul del vecindario)

1,050 comentarios

140 Woodbine St   Bergenfield, NJ 07621

(201) 385-5584

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 7:45 p. m.
  • Sáb.: 9 a. m. - 5:45 p. m.
  • Dom.: 10 a. m. - 3:45 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(201) 385-5584

140 Woodbine St
Bergenfield, NJ 07621

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 7:45 p. m.
  • Sáb.: 9 a. m. - 5:45 p. m.
  • Dom.: 10 a. m. - 3:45 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
3.0

Clearer instructions on self pick up. There was no notification sent prior to 8:30am (ours was sent at 9am) even though our appointment was at 8:30am

Zelun W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin M. 
Clasificación:
5.0

Nothing. You were great.

Roxanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

Make sure supplies are replenished at rental locations. When I booked the rental, a hand truck/dolly and blankets were supposed to be included. My rental did not have either supply and the rental location did not have them. either.

Fredy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
3.0

Reserved a van for moving, needed a van due to low clearance. Arrived to hear this: " we don't have your van, only have a box truck, ou can take that or you have to go somewhere else if you need a van"

kirill P. 
Clasificación:
5.0

The app check in did not work took too long and preferred to do it in person which it is more efficient

LINA B. 
Clasificación:
5.0

My absolutely favorite location! Always so helpful. Quick and easy!! That's all you want!! Thank you!!

Alla V. 
Clasificación:
5.0

Staff kind and helpful, rental was ready. Smooth transaction from start to finish.

Julienne R. 
Clasificación:
5.0

Include small instruction paper on vehicle regarding it's operation like where is shifter. At least vehicle who do not have shifter as standard.

Manojkumar V. 
Clasificación:
1.0

Horrible pickup location - need to provide a better friendly location.

Manuel L. 
Clasificación:
5.0

I was double charged

Aretha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
5.0

This location was great. The Uhaul app needs work though. It was useless when I tried to return the van.

Kathy B. 
Clasificación:
5.0

None all was excellent

alfred V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

I would highly recommend. Friendly and knowledgeable staff. And open Sundays! Only issue is the fuel charge...I put in $20 before returning (more than I used) but was charged $ for gas? That part wasn't clearly explained.

Joseph G. 
Clasificación:
5.0

uhaul in bergenfield is wonderful, very caring ,help me tons with my move .Thank you so much

Cheryl W. 
Clasificación:
5.0

Wonderful establishment ,great service

Cheryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina P. 
Clasificación:
3.0

Representative was just short of rude...was not courteous or helpful in his explanation of what insurance was offered ....did not want to do a pre and post trip inspection of vehicle and not give me a total of rental charges...His explanation was he was busy . I think he was just been lazy and disrespectful.. Not sure I'd rent from this location again been a lifelong BERGENFIELD resident .

Oswald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER S. 
Clasificación:
5.0

The app was terrible. I waiter for 45 minutes in the freezing cold to he able to get the car

Dovid L. 
Clasificación:
1.0

Dirty, unsafe van. Wiper fluid disconnected & empty. Prior renter clearly moved equipment with gas, van reeked of gas. Still have a headache the next day from the fumes. Spoke with Dennis, he didn't really seem to think there was any issue.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIIO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX D. 
Clasificación:
3.0

The location didn't had the truck clean. It was done at the time of pick up, and that's not actually cleaning it thoroughly. Also they committed errors at the management level. Once a contract is written, it doesn't give the company the right to change it or alter it, with out notifying to the renter first. As per my opinion, is was an illegal act, that the mileage was increased after a contract was written and signed for, without any notification or previous advise, or for that matter explained about the processes of how U-Haul actually gets over with the over charges. Management fail to explain the increase of charges per mile if you go over the mileage they estimated you will use. Obliviously this is a way of acquiring additional fees without disclosing it to the client and allowing the renter to determine if he or she is willing to take this type of risk. Which by all means improper!!

David F. 
Clasificación:
5.0

Great customer service and friendly personality no complaints at all

justice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monarch T. 
Clasificación:
2.0

Originally ordered a dolly + hand truck. Upon arrival, neither were available although I had reserved the items. Kind of sucks when you have to move an apartment, don't you think?

Richard P. 
Clasificación:
5.0

Nothing.

Daniel R. 
Clasificación:
1.0

I can't believe I rented a van that locks itself in minutes with the key inside. Hone depot had no extra key and now I have to go through roadside assistance

carlos R. 
Clasificación:
1.0

Better information at desk. Such as how much per mile. Poor explanation. Home depot truck is a better option.

Aneury G. 
Clasificación:
5.0

Pleasant experience and a nice guy owns place.

alan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jared M. 
Clasificación:
5.0

very friendly and helpful, above all, very professional. very happy with the experience

Julio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

No need, keep up the good service

Yosef G. 
Clasificación:
3.0

Make sure you clean debris in the truck between customers.

Matthew C. 
Clasificación:
4.0

Improve the services provided by the u haul app. It lacks the ability to inform customers specifically what is wrong or missing in order for your rental process to move forward. Also the requirement of a 2nd person's phone number in order to approve a rental agreement is concerning. The 2nd person has nothing to do with a customers rental agreement but is placed in the position of providing a type of co signature to the process. It sincerely dose not make sense

RICCARDO J. 
Clasificación:
5.0

At the 140 Woodbine Street location, the service was excellent, kind and courtesy. ¡Gracias!

Melvin H. 
Clasificación:
5.0

Very friendly and informative employee.

Melvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaun T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Staff was all friendly and helpful. I returned the van a little less than a day early and they lowered my bill. Really decent folks at this location. If you book online, don't order the felt blankets. They will not have them in stock. I don't know why Uhaul offers them as an option online, because so far no Uhaul in NJ stocks them. I grabbed some moving blankets from the local Home Depot and did fine. The van was clean and ran great.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teodora R. 
Clasificación:
4.0

Inform customers beforehand the location does not have additional equipment such as trolleys or hand trucks. It will allow the customer to choose another location that may have these things available.

Josie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

The band had a bad odor and the Ac wasn't working

MIRWAIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykola P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot S. 
Clasificación:
5.0

The proprietor was extremely helpful and friendly….probably the absolute best of all of my years of renting U-Haul equipment.

Barry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy M. 
Clasificación:
2.0

Though the customer service was good, the truck I rented was extremely dirty whomever had the 15 foot truck prior to me left dirt and debris in the back of the truck. I had to ask the employee helping me for a Broom to sweep out the back. I also had to remove a wood plank from the back. I rent from uhaul all the time I have never experienced anything like that before. It was very disappointing.

Rhashidah S. 
Clasificación:
2.0

I booked a truck at one location but got confirmation for another. Then I changed it again and got confirmation for the original site. When I arrived to the original location I found out that my reservation has changed again. The system should be more comprehensive. If you do not have a truck at this location it should not let you make a reservation there.

Anastasia S. 
Clasificación:
5.0

super smooth transaction

stephen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

No need for improvement

Ester H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tsuwei C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

Very satisfied service.

Myong Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D. 
Clasificación:
5.0

I though Dennis and Harry were extremely helpful and understanding and they gave impeccable customer service.

June K. 
Clasificación:
3.0

1) none of the additional supplies I requested one week prior to my pickup were available. No hand truck, no dolly and no blankets. 2) van was not clean. I had to ask attendant to sweep out loose nails and dirt. 3) side view mirrors only operated by hand. They should be motorized. 4) brake pedal was unusually high and awkward to use.

Lori B. 
Clasificación:
5.0

Friendly and helpful staff.

Susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaodong W. 
Clasificación:
1.0

This is the only U-Haul that I didn't return my call when I left a message that I needed another day. Although I return the car the same day but came back several hours later I was surprised to get charged for another day

Jeantov H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
4.0

The Hand Truck was not present to use. luckily we had something to move mostly boxes.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSVALDO N. 
Clasificación:
1.0

The staff at the location were nice and helpful. However, there were multiple issues I experienced. Firstly, the piece of equipment I reserved was not available. In fact, there was only ONE piece of equipment at all, and it was NOT the one I reserved. This made it much more difficult to move my belongings. Secondly, the way the trucks were parked made it very difficult to exit the parking lot and go onto the street. And finally, the vehicle itself was old and not in good condition. There were no USB ports to charge my phone, the trunk was very difficult to open & close, and the ramp was also difficult to maneuver. Unfortunately, due to all these issues, I would not recommend this U-Haul location to a friend.

MICHAEL H. 
Clasificación:
5.0

friendly and helpful

Henry M. 
Clasificación:
5.0

Everything was fantastic!

Harry B. 
Clasificación:
2.0

Need to learn update the Uhaul program

Jinsoo C. 
Clasificación:
5.0

Excellent service! Very satisfied! I would recomend this agent to family and friends.

MIKE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

I spent 1 1/2 hours comparing rentals around the area. By far UHaul is the best -- reliable, available to answer phones, vans are available, PLUS a safe and easy place to leave my car as I am a single person and doing the move alone. Only comment -- would be helpful if they could leave office for a few minutes to show renter dashboard, and 10 ft truck could have been a little bit cleaner.

Claudia M. 
Clasificación:
5.0

I was very satisfied with the service offered and how clean the van was. The agent was very helpful. I would definitely recommend this location.

ANDREA K. 
Clasificación:
5.0

Its all good!!

James F. 
Clasificación:
5.0

Easy parking, real person answers the phone.

Claudia M. 
Clasificación:
5.0

Wanted my van an hour before place opened so did self-checkout and check in. Frustrating at best. Infuriating. Uploading pix of bothe sides of your license, holding your license, not holding your license... on and on. Lost the connection twice. Better off waiting until the site opens and dealing with a human being. Also same routine on check in. Definitely not worth the aggravation

Bruce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hezi D. 
Clasificación:
3.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

none

John C. 
Clasificación:
5.0

The employee is always nice explained policy and no surprises that's why i used this u haul site fair priced

PAULA T. 
Clasificación:
5.0

I love Dennis and Harry was very nice.

JOANN G. 
No se han enviado comentarios para esta ubicación.

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