Not the location, but the reservation system is TERRIBLE. i would not have had a trailer if the local agent didn't pull a string to get me one. You guys were going to have me drive hours away just because you did NOT send the reservation to the agent in time. Even though I made the reservation a week in advance. So never use the reservation system. Call the agent directly, or you may not have a rental.Lee S.
Customer Reviews for Berfields Stage Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement necessary as the equipment and the service was excellentJohn G.
Customer did not leave a comment.Muhabbat Y.
Clean the damn store!Henry L.
Guarantee a trailer or truck. Moving is stressful. Finding out the trailer won't be there the day before your move makes matters worse.David S.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Jonathan K.
I was in and out in a flash! Thank you for the speedy service!Heather H.
Customer did not leave a comment.Guy M.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.Tommy S.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.susie D.
Gunnison Uhaul guy is absolutely rude and has no customer service skills. The inside of his store looks like a hoarder lives there..plus covered in a thick layer of dust. He said three times while I was there â€˜F**k Denver uhaul!'BRETT B.
Customer did not leave a comment.Linda C.
Andy is the absolute best. I deal with him 2 times a year. I cannot stop saying enough great things about him and his business. In my opinion he is a superstar for UHaul. I wish everyone in your company was like him. I would recommend his business to anyone in need of moving. The hands down best in his line of business.Harlan B.
The shop it's self was like a hoarder runs it. The man running the shop the day we picked up ( Randy) was extremely slow and not very friendly. It took me over an hour to pick up the trailer because of his being slow. I can handle the slow facto but the fact that the shop was so full of junk that you can barley even find a path to walk is honestly a problem.Kajsa L.
Customer did not leave a comment.david M.
Customer did not leave a comment.Keith W.
I reserved a truck and trailer 2 months in advance and received a call asking if I could pick up the truck a few days early because if someone else came in and wanted to rent it, they would have to give it to them. I would have been extremely angry if this had happened. It worked out well for me to be able the load the truck early, instead of doing the day before leaving. So thank you but if I feel that would have been very unfair if I hadn't been able to pick it up early and then rented to someone else.Mitchell D.
Customer did not leave a comment.Debra C.
This location is amazing.Barbara S.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Lenhardt S.
The Berfield's were absolutely AMAZING. They helped us figure out a very complicated move, helped us with an extension, and overall provided the best customer service I've had in a long while.Cindy W.
The scheduling department is one of the worst departments I have ever experienced from a company. Not only did they not have a truck within 4 hours of me, they also didn't notify me until 1.5 days before my scheduled pickup. If it wasn't for the extreme kindness and customer service of the folks in Gunnison, this rating would be a 1.Brian M.
Customer did not leave a comment.Mathew E.
Customer did not leave a comment.Anna C.
Customer did not leave a comment.Gabriela Z.
The people at Gunnison location where extremely helpful and by far the most helpful out of anyone from Uhaul. With that said the Uhaul department on wadsworth in Denver Colorado was very rude and the guy even hung up in me. On a scale of 1-10 Uhaul was a 1 will never use again.Adam H.
You put too much requirements on your vendors in the way of photo uploads and a very inefficient online software program for them to work with It was painful to watch them deal with your systemMAURICE D.
Randy & Andy, the Father/Son Team that own and operate this Uhaul location, are incredibly helpful, professional, and extremely fair. I appreciate renting from them every time I move and highly recommend their services whenever you need to move. Check out their store too... There are all kinds of remarkable finds in there!Sigrid C.
Customer did not leave a comment.john C.
Customer did not leave a comment.Christopher W.
Don't be in a hurryWilliam T.
Great team!Lee M.
Great Customer ServiceTroy M.
Dust the store maybe. Still a quality experience.Matthew M.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Leisa J.
Randy and Andy were very helpful. They were knowledgeable of the area and gave good advice while we were using the trailer. ThxTerry C.
Excellent experience with this location.Joseph E.
The old man was great. The owner was rude and dismissove. The truck was clean and great to drive. People who are in a service industry should not behave as if customers are a necessary evil.TerryLynn Z.
Back hooks were tough to deal with but not unexpected in a trailer like this. Trailer was in great shape and the service was terrific!!HOWARD W.
The U-Haul representative at the Gunnison location was unprofessional and acted in a discourteous manner. He complained about U-Haul and suggested he was unwilling to take our drop-off because "I don't make any money on drop-offs." He relented and continued to complain about U-Haul and "stupid people from Texas are always dropping off trailers and never take them back". When I asked if I needed to sign anything he stated "You have an email don't you?" I responded "yes". "Then there you go" he responded, walking off. This U-Haul representative is a determent to your company .Jason L.
Customer did not leave a comment.Johnny M.
The cargo trailer fit our needs and no issues surfaced during our travel to our destined location.Thomas C.
Customer did not leave a comment.Daren T.
Randy that rented the trailer to me was very friendly, professional, and made you feel welcome. I would select him hands down over any competitors he might have. He made renting a trailer a pleaser.Kenneth N.
Customer did not leave a comment.judy M.
Customer did not leave a comment.Eric S.
This location is always above expectations.BARBARA S.
Previous renter had a pet up front- there was pet hair all over the seats and sticky stuff throughout the cabKyle K.
Have equipment where we need it not a 4hr drive awaySteven N.
Customer did not leave a comment.Christopher G.
Randy and Andy are the best!!!SPENCER H.
Customer did not leave a comment.LISA R.
Customer did not leave a comment.Jesse A.
The two gentlemen that were helping me were wonderful and went over and beyond anything I could expect. They were extremely consistent of my situation just a couple of days after I had totaled my car and trailer. He explained everything in the truck that I needed to know and made sure I had understood everything for the long trip home from Colorado to Georgia. Only thing is I could have used a smaller truck I just wasn't sure what size so we just took a guess also what they had available.Deborah C.
Very friendly, efficient. Truck and equipment was all ready to go when we got thereKatie E.
andy was very friendly and bussiness like. explained the process well and gave me some very handy tips. the truck performed beautifully and all systems worked as described.i would use his service again with confidence..thankyou Berfields stage stop!Richard Y.
Customer did not leave a comment.David S.
This location was fine but it was 200 miles away from our original pickup location. We received a call 15 hrs before pickup after making a reservation 10 days prior. Uhaul's logistics scheduling dept was no help.Ted S.
Excellent serviceJames A.
Customer did not leave a comment.susan A.
It's the only u-haul in the area.Erik K.
I've rented from this location several times. It is a great family run business.SANDRA R.
Outstanding customer service!William O.
Uhaul did not provide me with the correct size that I ordered, and my truck was at a location 3 hours from my requested location, requiring a 6 hour round trip for just a pickup. I will NEVER use Uhaul again and will make sure all friends and family never do either. There are plenty of other moving truck options that I will look towards before going with Uhaul again.GILLES H.
Excellent customer serviceJames A.
Customer did not leave a comment.Donna M.
I had to drive from Fort Collins to Gunnison Colorado over 200 mi to pick up my trailer. When my original reservation was canceled the person on the phone called me to tell me my reservation was canceled and scolded me and told me that they did not know if someone else would be willing to pick up the phone and speak with me. The location I picked up did an amazing job but the online and over the phone service people are horrible!!Eric J.
Customer did not leave a comment.William B.
Everything went smoothly and the rental suited our needsCorrina D.
The Berfields guys are great, friendly and helpful, the store is cluttered but it's been that way for 50 years.Janet A.
Customer did not leave a comment.Jeffrey K.
Friendly & knowledgable staffMichael R.
The owner of the shop where I rented the local ( not 1 way) trailer told me U-Haul corporate called him said they needed the trailer for a more profitable one-way trip despite me having a reservation. Apparently the owner of the shop had to stick up for me. It is quite disturbing that U-Haul would have this policy of overriding a established reservation - this added undue stress to an already stressful situation. In the future, I will consider other options as opposed to U-Haul.Peter E.
Customer did not leave a comment.Sally M.
U-Haul needs to have a better reservation system. When I made the reservation, I was under the impression that I would pick up my trailer close to my house at the location I selected or at least in the Denver metro area, not 3.5 hours (1 way) in Gunnison.Andres V.
Customer did not leave a comment.John B.
Randy was great.Kevin A.
Tie-downs were missing or damaged.BEN R.
Customer did not leave a comment.DARREL H.
Have the truck at the location I requested to pick it up at.Andrew P.
Customer did not leave a comment.Kyrie B.
Very frustrated with U-Haul. I reserved a 6x12 trailer as I was moving from Colorado to Texas. I drove 13 hours from Texas to Colorado to pick up my belongings. When I arrived they told me there was not a trailer available for me and I would have to go 200 miles one way to Gunnison to pick up the trailer I had requested. So with one day out of my time to spend with my family and my grandchildren I had to go to Gunnison to get the trailer. It also cost me a full day and approximately $100 round trip to do this. They offered me a smaller trailer but it would not have held all my items and I would have had to make a second trip from Texas to pick up the remainder. I believe when you have a confirmation number you should be able to get the trailer of your choice within a radius of maybe 30 miles from where you requested it not 200. After all was said and done they gave an extra day to return the trailer and a $15 break on the rental fee. again that extra day was something that was not necessary but they did take a day from me spending with my family. I have just spoken with Stacy who is a U-Haul employee and she said she would only give me a refund of $50. When I explained that it cost me $100 and an extra day away from my family she said that was too bad that was all she would authorize. Very short and cut and dried on the phone call. I've had two stitches put on by U-Haul, I have rented two different trailers in the past, and have had no complaints until now. If you are renting a trailer make sure that it is available for you before you make a 13 hour trip. Again this was totally unacceptable to me!Dianne M.
Customer did not leave a comment.Neil G.
Customer did not leave a comment.LISA W.
Andy is helpful, professional, and kind!Kim C.
Customer did not leave a comment.Phillip R.
Staff was extremely nice and helpful. Would recommend to anyone and will use again.Collin S.
Great people on take away or returnsJAMES D.
The staff member named Michael who helped me with my truck rental is exceptional!!! I could not say more about what a amazing employee U-Haul has at this location. He was kind courteous helpful went out of his way to ensure that I got a good deal and it was fully prepared for my move. I would recommend him above all others. Truly exceptional!Paul W.
They were not wearing masks and were very rude and impatient. The office was a disaster. Literally the worst place of business I have ever been to. I am still ferrous how the employees treated us.James M.
Perfect. Seamless handoff and pleasant folks.Sara C.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Frank K.
Berfield's is the bestJames A.