Customer Reviews for Benjamin's
(U-Haul Neighborhood Dealer)

1,436 reviews

428 N Main St   Findlay, OH 45840

(419) 424-5690

Office Hours

  • Mon: 8 am–11 am
  • Tue-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(419) 424-5690

428 N Main St
Findlay, OH 45840

Services at this Location:

Office Hours

  • Mon: 8 am–11 am
  • Tue-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Renting the uhaul from Benjamin's in Findlay OH was a fantastic experience! Very pleasant to work with!

Marisa Beckley 
Rating:
3.0

There were a lot of other U-Haul vehicles in such a limited area that it was hard to take the required pictures for the return of the U-Haul.

Mayci Aldrich 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Drake 
Rating:
4.0

Beside the inside off the box the floors where filthy but everything else was great

Connie Stevenson 
Rating:
3.0

We did online pick up because they close at noon on Saturday. The app was not working and pick up took almost an hour due to tech issues.

Rick Holland 
Rating:
5.0

Friendly service

KEITH SHAFFER 
Rating:
5.0

Thank you for having what we needed in an emergency situation.

Douglas Traben 
Rating:
5.0

Very helpful young man.

Belinda Robinson 
Rating:
5.0

I highly recommend my order was kinda messed up from online and such but fixed it and got me taken care of really fast great guy to deal with I'll be using him for sure again...

Steve daniel 
Rating:
5.0

Customer did not leave a comment.

Mark Sierra 
Rating:
3.0

Customer did not leave a comment.

Lucinda Land 
Rating:
1.0

I will be disputing my charge for the U—Haul that was rented, I book the rental though U-Haul over the phone, when I asked for a later pick up I was told from the person on the phone this would not be a issue thanks to the Mobil app that is now offered, I set my pick up for 7:30pm, under the reservation number 27247412. I book my movers for 7:00 the next morning to help load my items. I drive to pick up the truck Friday night only to find out it could not be picked up (then why was I offered the after hours pick up) I then went to to go get it in the morning at 7:45 to make sure I could get a truck. When I got there I told Terry ( the owner of the shop) that my reservation was set for 7:30 last night for at 17ft truck and an appliance dolly (which they also didn’t have) and everything was accepted. Since U-hauls policy is if they fail to uphold there end of the reservation then customers would get 50 off there ticket. I was very calm and nice when mentioning this. Terry looked me in the face and said “not here your not getting 50 off from me” and could not have been more rude, I stayed calm and showed him where on the website it said this and he said “ I don’t care what that says, you don’t have to get a truck from here”. Already purchasing movers I had no choice, and I explained to him I’ll just talk to corporate about this, and I was not there to argue with him. If I do not see the 50 come off the bill I will be disputing the charge and have pictures of everything that uhaul promises on there side.

Mike Mcguire 
Rating:
5.0

Everything was great!

Mark Sievert 
Rating:
4.0

Customer did not leave a comment.

James Renwick 
Rating:
5.0

Office staff was courteous and knowledgeable. Very helpful

Stephanie Partee 
Rating:
5.0

Customer did not leave a comment.

chris matheny 
Rating:
5.0

Customer did not leave a comment.

anthony musone 
Rating:
5.0

Customer did not leave a comment.

Carla Walker 
Rating:
4.0

Customer did not leave a comment.

Amy Brehm 
Rating:
4.0

Customer did not leave a comment.

Evanjelina Herrera 
Rating:
5.0

Customer did not leave a comment.

Brenda Switzer 
Rating:
5.0

Customer did not leave a comment.

Sheri Beltz 
Rating:
3.0

The vehicle I requested was not available on site. Took me a half hour to be able to get a vehicle by chatting with a representative as the location was closed. Was a big headache when the vehicle wasn't available

Kathleen Thatcher 
Rating:
3.0

Customer did not leave a comment.

Alexander Enders 
Rating:
5.0

Easy, quick and understanding

Nicole Hernandez 
Rating:
2.0

Have someone there during the time it’s supposed to be open to help customers and answer the phone

Cindy Keller 
Rating:
5.0

Customer did not leave a comment.

COLLEEN PETERMAN 
Rating:
5.0

Customer did not leave a comment.

nicole reed 
Rating:
5.0

Customer did not leave a comment.

Kyle Marquart 
Rating:
5.0

Grateful the owner showed up early since the mobile check-in wasn't working.

JOHN KING 
Rating:
5.0

Customer did not leave a comment.

mark jacobs 
Rating:
4.0

Customer did not leave a comment.

suzie tooman 
Rating:
5.0

Customer did not leave a comment.

David Hutton 
Rating:
5.0

Customer did not leave a comment.

Mark Sutherland 
Rating:
5.0

Customer did not leave a comment.

Sarah Maynard 
Rating:
5.0

Knowledgeable helpful quick service to rent my trailer!

biron smith 
Rating:
5.0

As always, super nice, fast and efficient.

Gregoire Boisbelaud 
Rating:
5.0

Customer did not leave a comment.

Kelly Kinstle 
Rating:
3.0

Hell no they had the wrong drop off point for my fucking trailer

bryan ruvolo 
Rating:
3.0

Customer did not leave a comment.

Rauel Tanguma 
Rating:
4.0

Customer did not leave a comment.

Hardy Hartzell 
Rating:
5.0

Customer did not leave a comment.

Michael Daniels 
Rating:
5.0

Customer did not leave a comment.

Noah Pelton 
Rating:
4.0

Customer did not leave a comment.

Dennis Breneman 
Rating:
5.0

Customer did not leave a comment.

Gregoire Boisbelaud 
Rating:
5.0

Customer did not leave a comment.

Mitchell Barrett 
Rating:
5.0

Customer did not leave a comment.

Mitchell Barrett 
Rating:
3.0

The drop off location was unattended which is unusual for a Monday afternoon. The App was useful in helping with the return. The parking lot was packed with trailers and trucks. Luckily, the previous customer had just left when I arrived and was able to maneuver. If someone else was trying to drop off at the same time it would have been tough. There was not enough room to turn around with a trailer attached.

David Hilmer 
Rating:
5.0

Exceeded expectations.

Wendell Giedeman 
Rating:
5.0

No improvements needed

Terry Shufeldt 
Rating:
3.0

Customer did not leave a comment.

scott gillan 
Rating:
4.0

Customer did not leave a comment.

John Franks 
Rating:
2.0

No one was there and your self checkin on the phone was confusing i should get money back

arthur shearer 
Rating:
4.0

The truck I received had a small water leak in the truck and the lock did not work on the back to secure my items. Benjamin’s was a friendly place to rent truck and very helpful.

debbie badertscher 
Rating:
5.0

Customer did not leave a comment.

Philip Uhring 
Rating:
5.0

Shawn was very nice and the people that worked with him thanks for your service

GERALD CRESS 
Rating:
4.0

Customer did not leave a comment.

Margaret Suchta 
Rating:
3.0

Customer did not leave a comment.

Trace Bowen 
Rating:
5.0

Customer did not leave a comment.

William Bonnett 
Rating:
4.0

The truck was older but got the job done. The staff person who issued the truck was great! He was very friendly and personable.

Wes Shrider 
Rating:
5.0

Quick and easy process! Staff was very pleasant.

Alissa Clowes 
Rating:
5.0

Customer did not leave a comment.

Kelly McCormick 
Rating:
5.0

Customer did not leave a comment.

Shaun Tyson 
Rating:
4.0

Customer did not leave a comment.

Michelle Wise 
Rating:
5.0

Customer did not leave a comment.

Kimberly Obrien 
Rating:
3.0

Customer did not leave a comment.

Wacken Stoner 
Rating:
5.0

Customer did not leave a comment.

ella henski 
Rating:
3.0

I was not there at dropoff

PAMELA MC CALL 
Rating:
2.0

That parking lot was so small and full hard to get into. But no disrespect.

KARRIE Green 
Rating:
3.0

Though the supplier was professional and helpful, my rental was 2.25 hours late. The truck was blocked in, and my U-Haul app crashed during a call with customer service that prevented me from getting in to the gate for the keys. It was very frustrating and delayed my family’s and my schedule significantly. Thankfully check-in was quick and painless

Bennett Norley 
Rating:
3.0

Very nice staff. Quick and easy pickup.

Corisa McCloud 
Rating:
5.0

Customer did not leave a comment.

Russell Dunmire 
Rating:
5.0

This location is always very helpful!

TONY DAMON 
Rating:
4.0

The employee who was there when I picked up my trailer was extremely helpful! He was very knowledgeable and assisted me! I appreciated his help!

Cynthia Amon 
Rating:
5.0

I rented the single axle trailer with the motorcycle v in front of trailer to pick up a custom motorcycle and it loaded up and fit perfectly in the trailer with plenty of places to tie down.

Jeffery Long 
Rating:
4.0

Customer did not leave a comment.

delores kugler 
Rating:
5.0

Great customer service

Maurice Myers 
Rating:
5.0

Agent was a few minutes late opening the office when we were scheduled for pickup. But he was very helpful, quick and professional.

William Jaroncyk 
Rating:
4.0

Customer did not leave a comment.

ED CONRAD 
Rating:
5.0

Customer did not leave a comment.

Joe Spaulding 
Rating:
5.0

Customer did not leave a comment.

zakkary heistand 
Rating:
5.0

Customer did not leave a comment.

Kristopher Heiney 
Rating:
4.0

Customer did not leave a comment.

Todd Suchland 
Rating:
3.0

Customer did not leave a comment.

Sheri Pitney 
Rating:
4.0

Customer did not leave a comment.

Richard Gonzalez 
Rating:
3.0

Clearly mark Entrances and Exits would be nice. I was given entrance by Google Maps and after entering found out that no exit was marked. Tire tracks in the grass on the right side of the house the office is located in was not very reassuring. Several maneuvers were tried with no avail to line up the truck for return. Finally I had to remove the dolly just to turn the truck around. The Return After Hours(due to longer travel plans) took way longer than expected. Also because I rented a dolly and blankets I was suppose to leave a padlock on the truck? if I could have purchase a lock right there I would have, but neither the dealer where I picked up the equipment told me nor the videos about returning equipment.

Tony Dunnick 
Rating:
5.0

Customer did not leave a comment.

jason miller 
Rating:
5.0

Customer did not leave a comment.

Jack Turner 
Rating:
1.0

GO ANYWHERE ELSE FOR A U-HAUL. -My pickup reservation was cancelled without notifying me which caused a significant delay in my move -The truck cabin and box were filthy -This location has zero space to park your car if you intend to leave it there -It's a pain to get in-and-out of with a large truck due to local roads and an over-crowded parking lot

Tanner Cole 
Rating:
4.0

Very nice and helpful

Beatrice Velesquez 
Rating:
5.0

Everything went easy and quick! Will recommend to others

Alysia Gonzales 
Rating:
5.0

Customer did not leave a comment.

Shaun Franks 
Rating:
5.0

No improvements needed. The online return was easy. The gentleman who helped me during pickup was great. I'd highly recommend this location.

Brian Fraley 
Rating:
5.0

Randy in Jackson was outstanding.

THOMAS RICCARDI 
Rating:
5.0

I couldn't pick up my key before hours because the web page wouldn't load but after the place was open everything went smooth.

Edward Bickford 
Rating:
4.0

Customer did not leave a comment.

Russell MASON 
Rating:
3.0

Vehicle in the cab had an odor that could have been addressed. Other than that the equipment was in OK condition.

Randy Burge 
Rating:
3.0

Customer did not leave a comment.

Kimberly Hilderbrand 
Rating:
5.0

Tried to do mobile. It didn't work. Don't know what happened! Everything else was great!

John Roberts 
Rating:
5.0

One of the hooks for the car pulled was broke when I revived the puller and the straps were very hard to maneuver.

BREANNA OWENS 
No reviews have been submitted for this location.

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