Customer Reviews for Benbrook Self Storage
(U-Haul Neighborhood Dealer)

974 reviews

9250 Hwy 377 S   Benbrook, TX 76126

(817) 249-8758

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 249-8758

9250 Hwy 377 S
Benbrook, TX 76126

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

christy Hull 
Rating:
5.0

Customer did not leave a comment.

Michael Sparkman 
Rating:
1.0

Never rent from here. They do not follow U-Haul’s policies. I extended for an 8th day and was charged an extra week (no one cold figure out why… b/c it’s what this owner does). I extended for the extra week b/c they charged me. I turned it in a day early… I was not refunded my extra day. The staff is rude. If all U-Huals were this store. You would be bankrupt. I’ll put in a BBB complaint perhaps an ADA complaint. It’s that bad, and I just got thru telling my rep how great UHaul is. The guy working there berated me when I showed up. He was surly at best. Dropping off this guy was told me to move my van (your van) by banging on the window. No “hello” “please” or “thank you” I was in parking spot, but a guy was picking up a trailer and wanted easy access. I actually assumed he was just a jerk with the guy in the truck. I didn’t think he actually worked there. I’d love to send you the picture of this U-Haul’s handwritten policies taped on the desk with a single piece of tape.

JAMIE HOGUE 
Rating:
5.0

Excellent

carl tucker 
Rating:
3.0

I’m charged way too much. More the. I should have! I’ll never go to any U-Haul again

Kyle Rice 
Rating:
4.0

JUST KEEP ON DOING WHAT YOU ARE DOING NOW

carl tucker 
Rating:
3.0

Customer did not leave a comment.

JAMES GUINN 
Rating:
5.0

We were greeted immediately upon return of the trailer. Very kind and helpful staff.

Nicholas Bartley 
Rating:
5.0

They kept in contact from the reservation through the return. There is no reason to consider any other company. These people know what they’re doing and understand the experience from the user’s point of view. I have another coming up next week and I have no anxiety about moving now. We’re saving $6,000 dollars moving ourselves and we’re not carrying a thing. They helped us find loaders and unloaders in each city. Save some money. Do what we did!

Patrick Myer 
Rating:
5.0

Customer did not leave a comment.

WALTER HUZAREVICH 
Rating:
5.0

Customer did not leave a comment.

Jim Kingrea 
Rating:
5.0

We always appreciate the personal attention and friendliness of the staff. They are ready to help when needed. Thank you for the care taken.

LAURIE ZEIGLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Loth 
Rating:
3.0

Customer did not leave a comment.

Steven Coleman 
Rating:
5.0

Customer did not leave a comment.

NATHAN BRESHEARS 
Rating:
5.0

Everything was perfect!

James Gross 
Rating:
5.0

Mitch was super helpful and was very pleasant to work with. I will come back to this location again if I need anything else.

Blare LeVoir 
Rating:
5.0

The guy manning the shop was super busy when I got there but polite and thorough with everyone’s reservations. Great job!

David Keller 
Rating:
5.0

Everything was good

Randy Miller 
Rating:
5.0

Next time have the truck I reserved at the location I reserved it at would be nice.

Colin Parks 
Rating:
3.0

Let customer know exactly what he's paying for an enclosed trailer One Way out of town 😲 3x's the cost. Big game changer

Danny Thurman 
Rating:
5.0

Clean, yes. However, the various mechanisms on the tow dolly were in significant need of lubrication. This was pointed out to the customer service representative upon return. Other than that everything went very smooth. Very satisfied all other aspects of the transaction.

Leo Munson 
Rating:
5.0

Top notch service in and out with Trailer in minutes same when I returned unit.

Alfred Morrison 
Rating:
1.0

I was charged 1000 for 11 days. When I had already paid for 5 of the days, i was also told thr police were called and the vehicle was reported stolen because the late fee didnt hit my card. I'll be contacting the bbb and a lawyer

Carissa Square 
Rating:
5.0

Customer did not leave a comment.

Harry Weatherspoon 
Rating:
5.0

Customer did not leave a comment.

ALAN NEUREN 
Rating:
5.0

Great staff, very helpful

Delmar Anderson 
Rating:
5.0

Customer did not leave a comment.

Kevin Simich 
Rating:
5.0

Employee was very nice and courteous

Teddy Harper 
Rating:
3.0

The truck was not clean on pick up. The app malfunctioned despite multiple attempts to return the truck using it. The last minute change of location and mis communication from the call center agent Omar led us to spend a lot more time, miles and dollars for this rental we had reserved weeks ago.

Juan Figueroa-Casas 
Rating:
5.0

Customer did not leave a comment.

John Holley 
Rating:
3.0

Customer did not leave a comment.

Greg Cook 
Rating:
2.0

I wouldn’t say it was all the fault of the location. The online website had a lot to do with it. As well as the texting

Jonathan Kisor 
Rating:
5.0

The agent was lazy and didn’t have my dolly/pads in the truck I reserved. I had to put the heavy dolly in the truck myself in the rain. It should have already been in the truck when I arrived.

Falicia Mitchell 
Rating:
1.0

There was NO GAS also asked for a 2 inch ball hitch was told there would be one on there and gas and neither of them happened . The mobile app took me 45 minutes to just follow the steps to rent the dam. Uhaul.

Serenity Land 
Rating:
5.0

I was notified within 30 minutes of my trailer pock up time that I had to go to a new location. That should not be allowed. Also, nowhere on the paperwork does it say you have to be on property to use the Mobil checkin app. Finally, there isn't enough light to disconnect the trailer. And it was very difficult to disconnect.

Mary and Mark Thiessen 
Rating:
5.0

Customer did not leave a comment.

Pamela Cruz 
Rating:
5.0

The representative was incredibly helpful and friendly. My lack of experience was easily overcome by his expertise. He was awesome!

Chris Stackpole 
Rating:
5.0

Wonderful experience at this location- will rent here again! The truck did have issues though- if your foot is on the accelerator, at all, there is NO A/C. It is so hot !

Tara Eden 
Rating:
5.0

Customer did not leave a comment.

Archie Mardis 
Rating:
3.0

Customer did not leave a comment.

RONDA TRAFFANSTEDT 
Rating:
5.0

They were great. Made everything real easy!!!

SUSAN RIPALDI 
Rating:
4.0

not really good experience

JOHN DIRK 
Rating:
5.0

In and out very quickly with great service

Edward Riley 
Rating:
5.0

Mitch was great!

Nick Miller 
Rating:
5.0

Customer did not leave a comment.

Richard Holt 
Rating:
5.0

Customer did not leave a comment.

Derrick Brown 
Rating:
5.0

I have used this location regularly for several years and have always had great and friendly service.

Charlotte Escovedo 
Rating:
5.0

The guy who processed our rental was great to work with. I would definitely rent from this location again.

Donald Evans 
Rating:
5.0

After hours drop off, albeit detailed, fairly easy to navigate.

Matt Naper 
Rating:
5.0

Great people great process!

Deborah Edwards 
Rating:
5.0

The guy that set me up with moving equipment was awesome. The truck work perfectly. I was surprised how powerful and easy on fuel it was. Great experience

BILLY TAYLOR 
Rating:
5.0

N/A

Dieuseul Francois 
Rating:
4.0

Customer did not leave a comment.

Joanna Winston 
Rating:
5.0

Customer did not leave a comment.

Virginia Grimes 
Rating:
5.0

Customer did not leave a comment.

Pedro Cantu 
Rating:
5.0

very quick and pleasant drop off. staff was very friendly

Roy BOYD 
Rating:
5.0

Good efficient service

Leonel Garcia 
Rating:
5.0

They explained the after hours drop-off. Which was my preferred choice. I dropped it off the night before I had to and had left over a quarter of a tank more gas than when I got it. I did get charged an extra $12 for going over the estimated mileage. If I had talked to the store attendant I would have told them to give that extra gas to the next customer. Maybe that is not possible.

Scott Moore 
Rating:
4.0

Customer did not leave a comment.

Charlene Henry 
Rating:
3.0

Customer did not leave a comment.

Micah Bluto 
Rating:
4.0

The truck I rented had a/c problems. Also the next morning it wouldn't start, I finally got it started in neutral, it would not go in park. It needs better maintenance done on it.

sidney gilbreath 
Rating:
5.0

n/a

Clinton Roberts 
Rating:
5.0

The man who helped me was pleasant and friendly. He double checked everything.

Cassidy Trahey 
Rating:
5.0

Customer did not leave a comment.

John L Merrill Jr 
Rating:
5.0

Everything went smooth. It was an enjoyable experience. As enjoyable as moving can be

John Hausdorf 
Rating:
5.0

Nothing. Excellent service.

amy mcfarland 
Rating:
5.0

Mitch was amazing and helped me very much! Five stars!

JOHN BIBBS 
Rating:
5.0

Mitch did a great job. He is a great guy.

JOHN BIBBS 
Rating:
4.0

It’s a good location and easy access

John Rosario 
Rating:
4.0

Customer did not leave a comment.

Janis Aslan 
Rating:
5.0

Customer did not leave a comment.

Michael Hall 
Rating:
5.0

I believe everything was great. Took care and answered every questing I asked..

Russell Roberts 
Rating:
3.0

Please make sure the truck is cleaned out. There were cigarette ashes and smoke aroma in the U-Haul truck when I picked it up the first time. Thank you!

DeAntre Spencer 
Rating:
5.0

Customer did not leave a comment.

Jay Forrest 
Rating:
4.0

Customer did not leave a comment.

PAUL BRYAN 
Rating:
5.0

Excelente atención de parte del personal de servicio al cliente.

Franklin Cuicas 
Rating:
5.0

The servicewas prompt and efficient. The trailer was ready to go when I arrived.

Larry Carrell 
Rating:
5.0

Everything was absolutely perfect.

Tommy Magill 
Rating:
5.0

Customer did not leave a comment.

Rowdy Layton 
Rating:
5.0

Customer did not leave a comment.

Susan Hennig 
Rating:
5.0

Excellent customer service. Had good experience picking up equipment, the person working at the office is absolutely the best - professional, polite, helpful and pleasant.

Alla Avery 
Rating:
5.0

I always use U-Haul. Always good results

JAMES GREGG 
Rating:
5.0

Customer did not leave a comment.

Dale Uberman 
Rating:
5.0

Friendly and helpful staff. Equipment worked as advertised. Highly recommend this location.

Brigid Connor 
Rating:
5.0

Customer did not leave a comment.

Justin Spaethe 
Rating:
4.0

The problem was we were told we could return the trailer anytime within the next couple of weeks .. but we were charged another $180???? Very upsetting

GABRIELLE SODERGREN 
Rating:
5.0

Customer did not leave a comment.

Troy Covington 
Rating:
5.0

Great people! Thank you

Donna Burgess 
Rating:
5.0

The staff was always helpful and friendly. The availability of dollies at the facility was a big plus.

Curt McEwan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davis Farnell 
Rating:
5.0

Very friendly and professional. Will definitely use again for towing or moving.

Wayne Mietzner 
Rating:
2.0

The truck was definitely not clean. There were pieces of potato chips all over the seats and I found a stash of empty bottles behind the passenger seat.

PAUL GOFF 
Rating:
4.0

Everything was great. The only problem was time spent waiting.

Mark Carter 
Rating:
5.0

Great service

MARK ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

WENDY GUERRA 
Rating:
5.0

Customer did not leave a comment.

TANZANIA HEARN 
Rating:
5.0

Customer did not leave a comment.

Mark Smith 
Rating:
3.0

Customer did not leave a comment.

VICTOR VALDEZ 
Rating:
5.0

everything was well. will do this location again.

KENNY DEAN 
Rating:
5.0

Nice and extremely friendly.

Frank Babich 
Rating:
5.0

Customer did not leave a comment.

Daniel Voights 
Rating:
5.0

I have used Benbrook Storage several times when I needed temporary storage. I have been satisfied each time. I recommend Benbrook Storage for anyone with storage needs.

MARY METZGER  |  Overall Experience 
Rating:
5.0

The staff and facility are outstanding. This is the 2nd time we've used this storage facility. Our first time was for 6 months while a new home in Benbrook was being built.

Leonard Jensen  |  Overall Experience 
Rating:
5.0

Good place to rent

KATHLEEN ALLISON  |  Overall Experience 
Rating:
4.0

All was very good except they didn't have Sunday hours, which is what we really need.

Ron Orth  |  Overall Experience 
Rating:
5.0

Was there over year and half. Never had issues. Always nice and helpful . I would you again.

NINA CARNES  |  Overall Experience 
No reviews have been submitted for this location.

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