The same thing happened with the drop off as with the pickup - because no person was there the website did not recognize where we were dropping off and did not register - we spent over an hour there just to drop off the truck. The person who finally texted with us was helpful but it was not great and I will not do it again that way.Michael G.
Customer Reviews for Belvedere Wine And Spirits
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Employee forged my signature and lied about how much fuel was initially in the tankPrincess J.
El cliente no dejó un comentario.R Chandler H.
El cliente no dejó un comentario.Shailesh P.
All the UHaul rental spaces I've encountered have been really seedy. --not saying all are--but all the ones I've dealt with.Dan B.
El cliente no dejó un comentario.ALEXANDER P.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.KIMBERLY B.
Very friendly people and made the experience easy.Neil W.
Everything was okay but I reserved the car was at the location and had to wait 45 minutes after my reservation. I feel like I got cheated on my time and money. It was not fair, especially when it states it would guarantee me a time. I didn't get my car until way after my appointment.Marquis H.
El cliente no dejó un comentario.Deborah K.
Back up light was broken on pickup. Hard to understand service agentsREGINA M.
El cliente no dejó un comentario.Donna C.
El cliente no dejó un comentario.Allison F.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.John W.
Everything was fine, courteous staff.Barbara F.
El cliente no dejó un comentario.Caitlin T.
El cliente no dejó un comentario.Tony W.
Have the truck clean and the truck access location in better condition.Darcio D.
you should go out of business. you are completely awful!!!! from beginning to end was nothing but lies & issues. broken promises & charging 3x's what i was supposed to pay. i will NEVER use uhaul for anything ever again. customer service totally sucksVINCENT A.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.BYROM P.
Actually there service was awesome. The reservation center screwed me up all morning. I made a reservation 2 weeks in advance and the reservation center screwed up completely. No way to run a business. Very Very bad.MICHAEL P.
El cliente no dejó un comentario.Joy B.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.ASHOK G.
Person did not know how to check me inâ€¦ no paper work was given and I was over charged fir mileageâ€¦.. I was checked in by persons daughter over the phone.Arshell D.
They over charged me They charged me with insurance I didn't ask for. The lady runs this business from her phone. Man at the store couldn't help me. He call his wife on phone to help me. She initially refused to give me the truck.Mohamed B.
El cliente no dejó un comentario.chance D.
Everything went wellTsombawi K.
Have the correct size vehicle available that I reserved so I wouldn't have to make as many trips to get the job doneWillie S.
Quit charging 99 cents a mile when using vehicle ! Never will I use or recommend Uhaul at this location ever ! Must be only in Delaware this happens ! Did it once and never again at this placePENNY C.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Edward P.
Couldn't pick up at the time requested and confirmed. Truck cab was full of garbage. Have used U-Haul many times always hoping for a good result. It never happens.Josh G.
Terrible communication, no ability to pronounce English, no skills, difficult contract application, a total nightmare Plus, it was a stand alone liquor store in a bad neighborhood.robert D.
The U-haul app. Did not work correctly when putting in my drivers license number. I had to call customer care. Definitely needs to be improved.Charles M.
The staff at Belvedere Liquors were great, however the online check in process was terrible and took us over 45 minutes in the sun, with no data connection, low phone memory to take 12 different photos, retake them because they're blurry, get kicked out of the website and start over, all while I had to go to the bathroom. Again the staff was apologetic about having to use the online check in, but I will never put myself through that again. Hands down the hardest part of the move and a huge pain. And I'm a person who knows how to use a smartphone, I can't imagine how frustrated an older person might be. Believe me we needed to buy some liquor after dealing with U-Haul online check in.Rachel B.
El cliente no dejó un comentario.donald W.
I would never rent a Uhaul from this place ever again!They are very unprofessional.I paid for the Uhaul the same day I rented it!They said that I have rented the Uhaul 5/23-5/28 however the price was correct but I called and told them that I brought the Uhaul back the same day and the guy hung up on me.VERY UNPROFESSIONAL.They even took out of my account four days after I rented the Uhaul.I called to ask why and he hung up on me again!Malisha J.
I was having trouble checking in for my reservation to pick up my truck rental with the U-Haul App. The woman who worked at Belvedere Wine And Spirits was very helpful getting me checked in and be on my way. The service at this location is excellent!SHOU C.
The 24/7 Share is awful! I reserved 2 times....both time the key was NOT in the lock box, and it was NOT inside the store neither time. I then reserved for a 3rd time, but given inaccurate information, so I could not get this truck either! On the 4th reservation all was fine. This has been a very frustrating & negative experience for me.Brenda W.
Super easy drop offJesse M.
I had a reservation at 9am. When I arrived the location was boarded and locked up. The employees arrived at 10am.Mindy B.
When I called the location to verify pick up after receiving a text from uhaul that said â€œcall to verify,â€ the owner said that they were going on vacation and I couldn't pick it up til next week. I explained that I booked the reservation three weeks ago and we planned to pick it up at 9. He said â€œfine, we'll see you at 9.â€ I called them around 8:45am when we were on our way and no one picked up. I kept calling back until someone finally answered and said we were on our way. They said ok. We got there and the location was locked up with a padlock and no one was there. We call back again to see what is happening and again, no answer. I continued to call since we had people waiting to help us move at our storage unit. They finally answered at 9:30 (30 minutes after scheduled pick up time) and said they were 2 minutes away. When the owners showed up- we got no apology for them being late. The truck was dirty in both the front and back cabin. Staples on the floor, mud, stuff that could be swept away quickly by the owners if they tried. Definitely DO NOT go here to rent your uhaul.KATHRYN M.
I was charged for a dolly that they said was unavailableSHERON W.
El cliente no dejó un comentario.FELECIA B.
El cliente no dejó un comentario.Jennifer R.
While the owner/operator of Ted's Liquors went over and above to help me, there was a complete breakdown with U-Haul. And I didn't appreciate to have to pay upfront.Victoria M.
El cliente no dejó un comentario.Tanner L.
not change pick up location from reservationPaul C.
There needs to be a posting about the $25 cleaning fee. It is not mentioned anywhere in the contract. And was rather upsetting to get when we only had the vehicle for 1.5 hours and returned exactly as we received it. The cleaning fee was more then the rental.Thomas M.
El cliente no dejó un comentario.Danielle S.
The vehicle was extremely dirty. Had to clean from out of pocket. The operators are not basically knowledgeable about the workings of U-Haul. But the most crucial thing is the cleanliness of the vehicle. It's a solid truck but not well cared for.MIRJAM V.
Great customer service. Very convenientluis S.
When I originally called to confirm my reservation, they told me they did not have a truck for me. This was very stressful since I had a four hour window to move.Emily B.
Absolutely love these people, they're great!! I would definitely rent from them again in the future!Kajal P.
The entire process from UHaul was terrible. I asked for a specific pick up location and the day prior to pick up I was given another pick up location. Then on the day of pick up a was given a third pick up location (Teds Liquors) and when I got there I was told there was no truck for me to pick up. Teds called someone who released the ONE truck that was at that location.Leslie D.
El cliente no dejó un comentario.Christopher S.
We were billed for an extra day because the agent did not clock us in as dropping it off at the correct time. Said he would handle it later. Should have known. The inconvenience of asking for a refund was not a hassle, Uhaul refunded if to us, but if I didn't check, I would have been charged. Uhaul agents were very helpful, the drop off store could have been more precise recording the arrival of the truck.JOSEPH R.
The location tried to overcharge me and had to call UHAUL to get the prices correct, which took about 20 minutes. Once that was figured out, it was an ok experience but I would not use that location again.Tyler M.
El cliente no dejó un comentario.walter B.
El cliente no dejó un comentario.Euell R.
Very friendly staff, and excellent supportKen P.
Friendly and helpful staff.Julia F.
No conversation. Just took the keys and said ok? No explanation of what i had to do nextTedra L.
It was very difficult to get the rental from this retailer. Once we got the truck, we saw there was a pile of dirt in the truck. Luckily, at my apartment I had a broom because we had to fully sweep the truck before putting my items inside. Not clean at all.Paul K.
This wasn't the location's fault, but the system was down when they tried to process my credit card. I had to wait maybe 15 minutes for the system to come back up while people were at my house waiting to help me move.Maurice M G.
El cliente no dejó un comentario.Seungbum S.
El cliente no dejó un comentario.Dorian W.
This is the only location I will use from now on! It was a last minute emergency when my plan fell through. I was signed up and on my way in a half hour. The person who helped me was so nice I felt like we were friends. Perfect experienceSharon R.
Did not feel safe, staff did not adhere to masking requirements.Meghan J.
El cliente no dejó un comentario.kathleen C.
El cliente no dejó un comentario.JENNIFER R.
The parking lot was very small. We had the 26 foot truck.Andrew S.
El cliente no dejó un comentario.Christina W.
Was on a schedule and they were 1/2 hr late opening upRandall S.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.Maria M.
Personnel not pleasantTito P.
El cliente no dejó un comentario.Brent N.
They tried to charge me for 2 days instead of one and then tried to charge me for a dirty truck when it wasn't. I would rather carry my stuff by pack mule than rent a truck from this place!Michael P.
El cliente no dejó un comentario.WALTER R.
Made 2 reservations and still had to wait for a truckstacey P.
Took over 30 mins to get a truck and they kept saying it was my fault. Then the manager came in and did it in 2 minutes.Emma O.
Upon arrival and providing proof of a reservation and the email showing assignment of my reservation to this location, the clerk continually insisted he did not have a 15' truck for me even though it was obviously on the lot and continually tried to give me a 10' truck and insisted they were almost the same size. It was not until his supervisor finally came in that I was able to get the truck I needed.Craig G.
El cliente no dejó un comentario.Edwin C.
Pricing too expensiveTiffany M.
El cliente no dejó un comentario.Wilbert S.
El cliente no dejó un comentario.Donald B.
Very poor service and had to wait a long time after reserving the truck onlinePrince G.
Dropped truck off after hours. Did not deal with anyonemartin J.
If you reserve a 15 ft. Truck, have a 15 ft. Truck available. 20 ft. truck was too big for my needsJohn L.
El cliente no dejó un comentario.Jannette F.
This was the third location we went to after the first location (Basher and Sons) closed two hours before our scheduled pick up time. It took us two hours of driving around before we arrived at Teds Liquors. Then 45 minutes of the proprietor on the phone with uhaul customer service before we finally left with a truck.Chad S.
El cliente no dejó un comentario.kush P.
Have lock boxes placed at location. No pickup instructions were emailed prior to pickup. The customer service representative did not notify me that the keys were inside of the truck until all the steps were processed which I was unaware. Also, I was unable to pick the drop off location after order which is very misleading, and caused me to return the truck at pickup location adding over $100 to my rental. Horrible experience. I Will not be using u haul for any future moves.Mark P.
Highly recommend this location. Great people and performance.Himanshu D.