Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alan has excellent customer service and expedited the process, which saved time to focus on the moving experience. 10 outta ten. Thank you
Steve Stanley
Rating:
5.0
Customer did not leave a comment.
Reshawn English
Rating:
4.0
Customer did not leave a comment.
Sammie Longmire
Rating:
2.0
I arrived at 1:45 pm on a Saturday and they were closed. Posted hours on the door are “open until 2pm on Saturday”.
Jonathan Barmore
Rating:
4.0
Overhead light inside the storage unit would be very helpful.
A keypad on the back door would prevent people from being locked out when going to the dumpster.
Otherwise no issues in the 7+ years of rental.
DOROTHY PEREGRIN
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful. Rental was seamless.
Tamara Lindsay
Rating:
5.0
Customer did not leave a comment.
Kitty McAleer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONALD DUNCAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanata Marks
Rating:
5.0
Great ATTITUDE. REALLY ACT LIKE YOU ARE A HUMAN. I WILL USE THEM AGAIN.
ANITA MONTGOMERY
Rating:
5.0
Nothing excelent service
Pablo lopez
Rating:
1.0
The worker was unkind and unprofessional. He did not offer any help or info.
Ryan Rushing
Rating:
1.0
Customer did not leave a comment.
Amanda Dunham
Rating:
5.0
Customer did not leave a comment.
Jennifer Reilly
|
Overall Experience
Rating:
3.0
No Hand Trucks and slow process.
Michael Ramanauskas
Rating:
3.0
We should have been told verbally that an additional charge would be incurred if we did not return the rental by 10:00 am Monday. No one reads all the print. We would have done so if we knew.
John Shoemaker
Rating:
1.0
I am very upset i had returned it the same day and had to pay $2.02 more. When i did not go over my mileage. The guy was saying alot of things like its a environmental fees and other fees. Im not please with this. He was not doing his job when i rented the uhaul. Im very disappointed. I will not rent from this location again.
Elizabeth Klajderman
Rating:
5.0
Customer did not leave a comment.
Maleeka Verser
Rating:
5.0
Very nice staff
TENESHA BURPO
Rating:
4.0
Customer did not leave a comment.
Jacquelyn Irby
Rating:
5.0
Customer did not leave a comment.
Xavier Collins
Rating:
5.0
Conveniently located and easy to access.
KEVIN COOLEY
|
Overall Experience
Rating:
5.0
Very happy with my experience here. Wide variety of sizes of climate controlled units. Easy to sign up and cancel our unit once we no longer needed it. I would definitely use them again for any storage needs in the future.
Walker Plash
|
Overall Experience
Rating:
5.0
Overall this a nice facility. The only negative is they don’t prorate the charges if you move out mid month.
SIDNEY PEARSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAKIYA MCMILLIAN
Rating:
4.0
The van was full of dog hair and I had to clean it out
WILLIAM GREENE
Rating:
1.0
Stop over charging the customer. They over charge me
Frenasia Singleton
Rating:
5.0
Customer did not leave a comment.
LARRY DANIELS
|
Overall Experience
Rating:
5.0
I have used many self storage units in the past. This facility is EXCELLENT.
WILLIAM COX
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Cornelia Watson
Rating:
5.0
I had no issues renting what I needed. The staff was friendly.
ROBERT JOHNSON
Rating:
5.0
The only reason we moved we needed to battery charge to the trailer. No power
Orin Shreves
|
Overall Experience
Rating:
4.0
I did not like the return process.
Mattie Brooks
Rating:
3.0
Customer did not leave a comment.
Sammie Longmire
Rating:
1.0
Bad shaking going down the road. Headlights pointing to ground. Unsafe. Radio keeps changing to aux. How can a truck like this be rented?
Jeff Ford
Rating:
3.0
Customer did not leave a comment.
AMY ATWELL
Rating:
5.0
Customer did not leave a comment.
ROY CLEMONS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Turnipseed
Rating:
3.0
Customer did not leave a comment.
Melanie Swick
Rating:
4.0
Truck drove horribly
NATASHA GAINES
Rating:
5.0
Customer did not leave a comment.
Rebecca Fail
|
Overall Experience
Rating:
5.0
Thank you
Would appreciate access to onsite restroom facilities in storage unit areas, as allowed in past. Not sure if this is due to Covid or not, but there was no signage of any kind about why doors now locked .
MARQUERITA JOHNSON
|
Overall Experience
Rating:
4.0
The only issue I had with the truck was the radio had problems. You hit a bump and it go off and a message would pop up referring to a device being attatched AVI or something like that. Hit another bump and radio would come back on. Otherwise, everything was fine
GREGORY MILES
Rating:
5.0
Everything was very efficient
Lynda Terreson
Rating:
5.0
Thank you customer service rep was very kind understanding and well knowledgeable i will come back again and i will recommend others to come
CANDY WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Akeem Dukes
Rating:
3.0
Customer did not leave a comment.
BRITAINY WILLIAMS
Rating:
3.0
I would not recommend because my card was charged multiple times in error for my rental. When I called to get the issue resolved after holding for an enormous amount of time my call was disconnected.
Jada Thurman
Rating:
5.0
Customer did not leave a comment.
LAKINDER EVANS
Rating:
5.0
Very good place. People were nice and I had no issues
Charlene Seymour
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milton Owens
Rating:
5.0
Well-managed facility
JOSHUA BOND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUGUSTUS TAYLOR
Rating:
5.0
Customer did not leave a comment.
Danny Patterson
Rating:
3.0
Be sure to have ALL items included in order. And if the reserved truck size isn’t available the customer should be offered an option to pick up elsewhere. My original choice wasn’t available, so I was given a much larger one and it required me to make more purchases to ensure my items didn’t shift around.
julianna pierce
Rating:
5.0
Customer did not leave a comment.
Jon Simmons
Rating:
5.0
Customer did not leave a comment.
David Clements
Rating:
5.0
Customer did not leave a comment.
Travis Ford
Rating:
5.0
Customer did not leave a comment.
REGINALD PINKNEY
Rating:
5.0
Excellent service! Would do business again with this location.
Pavel Khimenko
Rating:
5.0
Customer did not leave a comment.
Meagan Marler
Rating:
1.0
The truck was dirty on the inside (worker said it was cleaned inside) and out (muddy) when I first got it they say that I reserved it soon as they got it back, but I reserved 45 min earlier than I picked up. Charged a $10 fee for they say a broken light bulb that was left in there when we got it dirty inside and out that ruined my experience for this location. I’ll drive further if I have anything else to move.
Raven Rayford
Rating:
4.0
Only issue was worker was checking the back storage facility so the door was locked when I got there. I had to wait about 5 minutes. Probably would not have happened had it not been Christmas Eve.
JOE CLARK
Rating:
5.0
Excellent professional service! Would definitely do business with this location again.
Pavel Khimenko
Rating:
5.0
Customer did not leave a comment.
Joseph Langham
Rating:
5.0
Customer did not leave a comment.
calvin king
Rating:
4.0
I was unable to move in due to personal issues and had to cancel the reservation. The young lady was very nice in canceling my reservation.
Tonda Spires
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Kathleen Auer
Rating:
5.0
I only had the truck for 1 day and got charged for 2. They charged me for 212 miles when I only went about 30 miles. When I went to turn in the truck the guy told me he was about to close out and to put the key in the box and he'll take care of it. The truck was on the property before 5pm and when I asked since its here and they not done getting the stuff off would it be ok, he said yes and he'll take care of it. I said ok and now yall saying I owe all this money no this IS not so and I'm not paying it
Valerie Reed
Rating:
4.0
Staff was really helpful, building is organized and in ok standards.
Tymaiya Grimes
|
Reservation
Rating:
2.0
Do not expect to be treated like a valued customer at this establishment. While the phone operator that took my reservation was very polite and easy to work with, the person at the front desk was not
Andrew Denning
|
Reservation
Rating:
5.0
I reserved the truck online. The reservation indicated another location. When I went there, the staff told me that the truck I reserved was at another location.
George Sims
Rating:
5.0
Good facility and service
KEN JOHNSON
|
Reservation
Rating:
3.0
The storage facility was clean and is as expected. However, the lady at the front desk was not very professional. She seemed bothered and uninterested in showing the unit.
Latesser Gay
|
Reservation
Rating:
5.0
Very helpful.
Stephanie Rossler
|
Reservation
Rating:
3.0
It was fast and convienient, not much to chose from
Rose Mary Gill
Rating:
3.0
I have paid for my storage unit but have not had a chance to start using it yet but what i seen was very clean although I really wish the side roll up door was working.
Chad Kirkland
|
Reservation
Rating:
2.0
The lady at the desk didn't even say hello, or ask us what we needed. It was the only truck available, but it was the size I needed. The cab had dirt on the floors and so did the back.
Christopher Hill
Rating:
5.0
Customer did not leave a comment.
Ostella Hunter
Rating:
5.0
Customer did not leave a comment.
Mikaila Scott
Rating:
5.0
Customer did not leave a comment.
karen daniels
Rating:
5.0
This location is always so nice and accommodating. I have used them before.
Courtney Anthony
Rating:
3.0
I need a refund
Jennifer Dickerson
Rating:
4.0
I cancelled the reservation with Connie? I was not able to get out there to look at the units, as I required certain dimensions. She was helpful tho.. The rep NOT onsight couldn't give proper info
Karen Leppo
|
Reservation
Rating:
1.0
You guys suck! You let crack whores run the place! You had my credit card on file and never ran it! I drove 45 minutes numerous times only to be locked out!!!! You SUCK.....u-haul should pull fran
dana mcray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darnisha Adams
Rating:
4.0
Did not move in yet due to bad weather.
Heath Harvey
|
Reservation
Rating:
3.0
i did not use the facility my moving date changed and i cancelled in enough time Im giving you an average rating because i did not use the facility to say if it was poor or excellent.
Angela Handy
|
Reservation
Rating:
4.0
The customer service is great, and prices affordable.
Charlene Seymour
|
Reservation
Rating:
5.0
I love the staff and the service there always helpful and understanding
Shannon Crenshaw
|
Overall Experience
Rating:
5.0
Great secure storage and nice people.
WILLIAM WHITE
|
Overall Experience
Rating:
5.0
April was awesome. I love the location, the affordability, the size of the unit. I loved the fact that there was equipment to assist with loading and unloading. Loved everything. I will refer others
SCHELISA SYLVESTER
|
Overall Experience
Rating:
1.0
I called to cancel the lady left me on the phone without saying hold on and she said the system was moving slow. She was very rude.
Tasia Owens
|
Reservation
Rating:
3.0
Nice facility. Indifferent staff.
Katherine Bowen
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Marc Lapeze
Rating:
4.0
Good staff
Jonathan Dearman
|
Reservation
Rating:
2.0
Highly disappointed with the fact we were their customer since 1997 and never received any information they were increasing the rate yet again until I was making my monthly payment. I had enough.
TARA L. ROBINSON
|
Overall Experience
Rating:
5.0
Gas was low but service was great
latrice york
Rating:
4.0
Customer did not leave a comment.
blake rowell
Rating:
4.0
My representative was excellent.
Robert Wright
Rating:
5.0
Customer did not leave a comment.
Nemanja Kosovalic
Rating:
4.0
Great experience !
Isaac Carter
Rating:
3.0
Customer did not leave a comment.
Marilyn Hartzog
Rating:
5.0
Customer did not leave a comment.
bryan schwarer
Rating:
5.0
Nothing the service is fast great. Work is friendly, and kind. I will go to that location over and recommend all my family and friends.
TULLULAH BUTLER
Rating:
5.0
Customer did not leave a comment.
MELISSA REECE
Rating:
4.0
Haven`t retained the space yet, but the customer service was great when I called.
DOROTHY PEREGRIN
|
First Impressions
Rating:
5.0
Great service
shaun duffy
Rating:
3.0
Staff was friendly and helpful. Facilities seem to be pretty standard. This computer system doesn`t work well. Avoid the BS and just call and/or drive up there.
RANDALL INGRAM
|
First Impressions
Rating:
5.0
I was very happy with the staff and the facility. It seems secure and the office staff worked with me for my move.
Privacy Request
|
First Impressions
Rating:
5.0
The attendant was very helpful, showed me the unit prior to rental, and the entire process was complete in a very speedy amount of time. Can`t ask for more!
PHILIP ROBERTSON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shemeeka Barnes
Rating:
3.0
The truck was beat up and banged up. The truck ran rough and the inside was dirty. The utility hand trucks didn't have the belts on the bottom tread and we had to get others to move washer, drier, and refrigerator in once we reached home. Very disappointing. This was our third weekend to rent trucks and equipment and it was our worst. Truck was supposed to be on full tank of gas but wasn't. Just not satisfied with this uhual service. All previous ones were much better.
Donna Breland
Rating:
5.0
The staff was extremely polite. I was looking to rent a unit to put purchasing furniture in. That fell through. If and when I do need a storage unit I will go back to Beltline Storage to rent one.
Privacy Request
|
First Impressions
Rating:
4.0
Used on line check in reduced check in time greatly. The on line check in does not cover the check 100%.
Post the correct check in time on the reservation I could have use the extra half hour in the morning. Basically all in all good experience.
Randy Eckhoff
Rating:
1.0
They did not have a reservation for me nor the size storage I requested online! Please refund my money IMMEDIATELY!!!!! TOTAL WASTE OF TIME MAKING THE REQUEST ONLINE AND GOING TO THIS LOCATION!!!
Privacy Request
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First Impressions
Rating:
3.0
Customer did not leave a comment.
Stacy Newman
Rating:
3.0
THEY LADY AT UHAUL WAS VERY NICE. THE ONLY PROBLEM I HAVE HAD WITH MY RENTAL WAS DURING RESERVATIONS. I ASKED TO PICK UP AT 7;00 AM AND WHEN I GOT CONFORMATION PICK UP WAS AT 12:00 AND THEN AFTER LONG CONVERSATIONS I WAS ALLOWED TO PICK UP AT 8:30. I HAVE NEVER MADE A RESERVATION WITH UHAUL AND NOT HAD ANY PROBLEMS. I THINK YOU NEED TO LOOK INTO YOUR SYSTEMS.
ANDREA MILLER
Rating:
4.0
Customer did not leave a comment.
William Crippen
Rating:
3.0
Customer did not leave a comment.
Paul Wiggins
Rating:
3.0
The engine light was on & stayed on the whole time . I dropped off @ a few minutes b4 2. The clerk was getting in her vehicle to leave...."we close at 2 on Saturday".
Georgia Prosser
Rating:
2.0
I have called three times with no answer and no returned phone call. They charged me incorrectly for mileage and won't respond to me. Not pleased at all.
kristi clayton
Rating:
3.0
Customer did not leave a comment.
Olivia Shanteau
Rating:
1.0
Inside of truck was dirty, brakes made noise, brake light came on with a small wrench notified the drop off location of problem, half way through the trip I had a great concern regarding the brakes and had a trucker look at it for me, was told to just go the rest of the way carefully and reduce my speed. Took 2 day to arrive at my final location. Would never rent fro UHaul again "NOT FOR THE PRICE" AND RATTLED NERVES PUTTING UP WITH THE BRAKE PROBLEM THAT SHOULD HAVE BEEN CHECKED OUT BEFORE. Had to take out the junk in the back of the truck and wires were hanging down. Uhaul should a truck in that condition for the high cost I spent. I had no other options needed to get to location no later than Monday. Arrived on Sunday @ 9 pm
Jeanette Schwartz
Rating:
1.0
She charged me to and put some in her pocket, I know she did . she lied about when I got the truck know. I had to get the truck 3;30 to 4;00 pm I worked night shift . I sleep until 1;45
gye edwards
Rating:
5.0
Service and unit were great!
Privacy Request
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CYNTHIA BAUTISTA
Rating:
3.0
I made reservations for a hand truck and a furniture dolly, they had neither one. She let me use a personal one they had there, but it was not what I ordered. Had I not called the day before my move, I would have not known that they wanted me to go across the street for a furniture dolly. These are surprises I did not have time for.
The truck not operating correctly caused me 2 hours of labor for 2 of my laborer at $10/hr.
I feel I should have at least been offered compensation for that.
The best thing you could ever do the improve your service next time (if there is a next time) is communicate and follow up with your customer any unforeseen issues that may cause them concern.
Rita Barren
Rating:
3.0
Quick service. Clean unit.
Privacy Request
|
First Impressions
Rating:
4.0
Friendly staff, easy access to storage unit. Overall a very good experience.
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEX WHITE
Rating:
3.0
Customer did not leave a comment.
Julie Spencer
Rating:
1.0
The representative was very charming but truck was garbage
Prevette Jones
Rating:
5.0
Kathy was amazing!
Privacy Request
|
First Impressions
Rating:
4.0
Check fluid levels in all vehicles. The oil change light stayed on, which made us very nervous.
Brittany Fausak
Rating:
3.0
You were closed by the time I made it to town to unload my uhaul, so I had to find another storage facility.
Privacy Request
|
First Impressions
Rating:
2.0
The clerk wa very unprepared for the rental process. She was nice and told us she was new but she had to call several people on the phone to walk her through the process while we waited. It took 45 min to pick up a truck. Then the truck still had empty boxes and trash in the back and the gas gauge showed less gas than on the contract. Overall it was a difficult process.
ELIZABETH KAVANAGH
Rating:
3.0
Customer did not leave a comment.
NICKOLAI SHANER
Rating:
3.0
Customer did not leave a comment.
JERRY PATTERSON
Rating:
3.0
I did not use this facility.
Privacy Request
|
First Impressions
Rating:
5.0
the only bad thing the truck had a strong smell of gas it was difficult to drive for 6 hours with the smell of seeping gas
DONNIE HOOD
Rating:
5.0
Customer did not leave a comment.
JOHN KOVALESKI
Rating:
4.0
Tidy with good lighting.
STEFANIE M
|
First Impressions
Rating:
5.0
The lady that we dealt with was super nice and friendly!!!
TERESA PIPKINS
Rating:
2.0
Had reservation for truck, furniture pads, and utility dolly. They had to "gather up" 12 furniture pads, and there was no dolly at this location.
Leslie Wise
Rating:
5.0
Very Pleased! Great service and friendly staff.
Privacy Request
|
First Impressions
Rating:
4.0
Excellent Service! Very pleased with all aspects of experience.
Privacy Request
|
First Impressions
Rating:
4.0
Good fast service
Privacy Request
|
First Impressions
Rating:
5.0
easy in and out. was given a tour and showed how to operate everything. Very helpful.
Privacy Request
|
First Impressions
Rating:
4.0
Friendly. Cool,clean. 1 issue: emove site found on storall says 6x8 is enough for 1br home. Had to upgrade. barely fit contents of 500sf apartment. I didn`t even have a couch or bed. Otherwise great!
JOLYN PICARD
|
First Impressions
Rating:
5.0
Great customer service and easily accessible units.