Customer Reviews for Beltline Stor All
(U-Haul Neighborhood Dealer)

177 reviews

1268 W I 65 Service Rd S   Mobile, AL 36609

(251) 344-9826

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 344-9826

1268 W I 65 Service Rd S
Mobile, AL 36609

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kayshara Adderley 
Rating:
5.0

Fast and friendly service.

Marie Zalopany 
Rating:
5.0

Alan has excellent customer service and expedited the process, which saved time to focus on the moving experience. 10 outta ten. Thank you

Steve Stanley 
Rating:
5.0

Customer did not leave a comment.

Reshawn English 
Rating:
4.0

Customer did not leave a comment.

Sammie Longmire 
Rating:
2.0

I arrived at 1:45 pm on a Saturday and they were closed. Posted hours on the door are “open until 2pm on Saturday”.

Jonathan Barmore 
Rating:
4.0

Overhead light inside the storage unit would be very helpful. A keypad on the back door would prevent people from being locked out when going to the dumpster. Otherwise no issues in the 7+ years of rental.

DOROTHY PEREGRIN  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Rental was seamless.

Tamara Lindsay 
Rating:
5.0

Customer did not leave a comment.

Kitty McAleer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD DUNCAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shanata Marks 
Rating:
5.0

Great ATTITUDE. REALLY ACT LIKE YOU ARE A HUMAN. I WILL USE THEM AGAIN.

ANITA MONTGOMERY 
Rating:
5.0

Nothing excelent service

Pablo lopez 
Rating:
1.0

The worker was unkind and unprofessional. He did not offer any help or info.

Ryan Rushing 
Rating:
1.0

Customer did not leave a comment.

Amanda Dunham 
Rating:
5.0

Customer did not leave a comment.

Jennifer Reilly  |  Overall Experience 
Rating:
3.0

No Hand Trucks and slow process.

Michael Ramanauskas 
Rating:
3.0

We should have been told verbally that an additional charge would be incurred if we did not return the rental by 10:00 am Monday. No one reads all the print. We would have done so if we knew.

John Shoemaker 
Rating:
1.0

I am very upset i had returned it the same day and had to pay $2.02 more. When i did not go over my mileage. The guy was saying alot of things like its a environmental fees and other fees. Im not please with this. He was not doing his job when i rented the uhaul. Im very disappointed. I will not rent from this location again.

Elizabeth Klajderman 
Rating:
5.0

Customer did not leave a comment.

Maleeka Verser 
Rating:
5.0

Very nice staff

TENESHA BURPO 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn Irby 
Rating:
5.0

Customer did not leave a comment.

Xavier Collins 
Rating:
5.0

Conveniently located and easy to access.

KEVIN COOLEY  |  Overall Experience 
Rating:
5.0

Very happy with my experience here. Wide variety of sizes of climate controlled units. Easy to sign up and cancel our unit once we no longer needed it. I would definitely use them again for any storage needs in the future.

Walker Plash  |  Overall Experience 
Rating:
5.0

Overall this a nice facility. The only negative is they don’t prorate the charges if you move out mid month.

SIDNEY PEARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAKIYA MCMILLIAN 
Rating:
4.0

The van was full of dog hair and I had to clean it out

WILLIAM GREENE 
Rating:
1.0

Stop over charging the customer. They over charge me

Frenasia Singleton 
Rating:
5.0

Customer did not leave a comment.

LARRY DANIELS  |  Overall Experience 
Rating:
5.0

I have used many self storage units in the past. This facility is EXCELLENT.

WILLIAM COX  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cornelia Watson 
Rating:
5.0

I had no issues renting what I needed. The staff was friendly.

ROBERT JOHNSON 
Rating:
5.0

The only reason we moved we needed to battery charge to the trailer. No power

Orin Shreves  |  Overall Experience 
Rating:
4.0

I did not like the return process.

Mattie Brooks 
Rating:
3.0

Customer did not leave a comment.

Sammie Longmire 
Rating:
1.0

Bad shaking going down the road. Headlights pointing to ground. Unsafe. Radio keeps changing to aux. How can a truck like this be rented?

Jeff Ford 
Rating:
3.0

Customer did not leave a comment.

AMY ATWELL 
Rating:
5.0

Customer did not leave a comment.

ROY CLEMONS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Turnipseed 
Rating:
3.0

Customer did not leave a comment.

Melanie Swick 
Rating:
4.0

Truck drove horribly

NATASHA GAINES 
Rating:
5.0

Customer did not leave a comment.

Rebecca Fail  |  Overall Experience 
Rating:
5.0

Thank you Would appreciate access to onsite restroom facilities in storage unit areas, as allowed in past. Not sure if this is due to Covid or not, but there was no signage of any kind about why doors now locked .

MARQUERITA JOHNSON  |  Overall Experience 
Rating:
4.0

The only issue I had with the truck was the radio had problems. You hit a bump and it go off and a message would pop up referring to a device being attatched AVI or something like that. Hit another bump and radio would come back on. Otherwise, everything was fine

GREGORY MILES 
Rating:
5.0

Everything was very efficient

Lynda Terreson 
Rating:
5.0

Thank you customer service rep was very kind understanding and well knowledgeable i will come back again and i will recommend others to come

CANDY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Akeem Dukes 
Rating:
3.0

Customer did not leave a comment.

BRITAINY WILLIAMS 
Rating:
3.0

I would not recommend because my card was charged multiple times in error for my rental. When I called to get the issue resolved after holding for an enormous amount of time my call was disconnected.

Jada Thurman 
Rating:
5.0

Customer did not leave a comment.

LAKINDER EVANS 
Rating:
5.0

Very good place. People were nice and I had no issues

Charlene Seymour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Owens 
Rating:
5.0

Well-managed facility

JOSHUA BOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Danny Patterson 
Rating:
3.0

Be sure to have ALL items included in order. And if the reserved truck size isn’t available the customer should be offered an option to pick up elsewhere. My original choice wasn’t available, so I was given a much larger one and it required me to make more purchases to ensure my items didn’t shift around.

julianna pierce 
Rating:
5.0

Customer did not leave a comment.

Jon Simmons 
Rating:
5.0

Customer did not leave a comment.

David Clements 
Rating:
5.0

Customer did not leave a comment.

Travis Ford 
Rating:
5.0

Customer did not leave a comment.

REGINALD PINKNEY 
Rating:
5.0

Excellent service! Would do business again with this location.

Pavel Khimenko 
Rating:
5.0

Customer did not leave a comment.

Meagan Marler 
Rating:
1.0

The truck was dirty on the inside (worker said it was cleaned inside) and out (muddy) when I first got it they say that I reserved it soon as they got it back, but I reserved 45 min earlier than I picked up. Charged a $10 fee for they say a broken light bulb that was left in there when we got it dirty inside and out that ruined my experience for this location. I’ll drive further if I have anything else to move.

Raven Rayford 
Rating:
4.0

Only issue was worker was checking the back storage facility so the door was locked when I got there. I had to wait about 5 minutes. Probably would not have happened had it not been Christmas Eve.

JOE CLARK 
Rating:
5.0

Excellent professional service! Would definitely do business with this location again.

Pavel Khimenko 
Rating:
5.0

Customer did not leave a comment.

Joseph Langham 
Rating:
5.0

Customer did not leave a comment.

calvin king 
Rating:
4.0

I was unable to move in due to personal issues and had to cancel the reservation. The young lady was very nice in canceling my reservation.

Tonda Spires  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Kathleen Auer 
Rating:
5.0

I only had the truck for 1 day and got charged for 2. They charged me for 212 miles when I only went about 30 miles. When I went to turn in the truck the guy told me he was about to close out and to put the key in the box and he'll take care of it. The truck was on the property before 5pm and when I asked since its here and they not done getting the stuff off would it be ok, he said yes and he'll take care of it. I said ok and now yall saying I owe all this money no this IS not so and I'm not paying it

Valerie Reed 
Rating:
4.0

Staff was really helpful, building is organized and in ok standards.

Tymaiya Grimes  |  Reservation 
Rating:
2.0

Do not expect to be treated like a valued customer at this establishment. While the phone operator that took my reservation was very polite and easy to work with, the person at the front desk was not

Andrew Denning  |  Reservation 
Rating:
5.0

I reserved the truck online. The reservation indicated another location. When I went there, the staff told me that the truck I reserved was at another location.

George Sims 
Rating:
5.0

Good facility and service

KEN JOHNSON  |  Reservation 
Rating:
3.0

The storage facility was clean and is as expected. However, the lady at the front desk was not very professional. She seemed bothered and uninterested in showing the unit.

Latesser Gay  |  Reservation 
Rating:
5.0

Very helpful.

Stephanie Rossler  |  Reservation 
Rating:
3.0

It was fast and convienient, not much to chose from

Rose Mary Gill 
Rating:
3.0

I have paid for my storage unit but have not had a chance to start using it yet but what i seen was very clean although I really wish the side roll up door was working.

Chad Kirkland  |  Reservation 
Rating:
2.0

The lady at the desk didn't even say hello, or ask us what we needed. It was the only truck available, but it was the size I needed. The cab had dirt on the floors and so did the back.

Christopher Hill 
Rating:
5.0

Customer did not leave a comment.

Ostella Hunter 
Rating:
5.0

Customer did not leave a comment.

Mikaila Scott 
Rating:
5.0

Customer did not leave a comment.

karen daniels 
Rating:
5.0

This location is always so nice and accommodating. I have used them before.

Courtney Anthony 
Rating:
3.0

I need a refund

Jennifer Dickerson 
Rating:
4.0

I cancelled the reservation with Connie? I was not able to get out there to look at the units, as I required certain dimensions. She was helpful tho.. The rep NOT onsight couldn't give proper info

Karen Leppo  |  Reservation 
Rating:
1.0

You guys suck! You let crack whores run the place! You had my credit card on file and never ran it! I drove 45 minutes numerous times only to be locked out!!!! You SUCK.....u-haul should pull fran

dana mcray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnisha Adams 
Rating:
4.0

Did not move in yet due to bad weather.

Heath Harvey  |  Reservation 
Rating:
3.0

i did not use the facility my moving date changed and i cancelled in enough time Im giving you an average rating because i did not use the facility to say if it was poor or excellent.

Angela Handy  |  Reservation 
Rating:
4.0

The customer service is great, and prices affordable.

Charlene Seymour  |  Reservation 
Rating:
5.0

I love the staff and the service there always helpful and understanding

Shannon Crenshaw  |  Overall Experience 
Rating:
5.0

Great secure storage and nice people.

WILLIAM WHITE  |  Overall Experience 
Rating:
5.0

April was awesome. I love the location, the affordability, the size of the unit. I loved the fact that there was equipment to assist with loading and unloading. Loved everything. I will refer others

SCHELISA SYLVESTER  |  Overall Experience 
Rating:
1.0

I called to cancel the lady left me on the phone without saying hold on and she said the system was moving slow. She was very rude.

Tasia Owens  |  Reservation 
Rating:
3.0

Nice facility. Indifferent staff.

Katherine Bowen  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Marc Lapeze 
Rating:
4.0

Good staff

Jonathan Dearman  |  Reservation 
Rating:
2.0

Highly disappointed with the fact we were their customer since 1997 and never received any information they were increasing the rate yet again until I was making my monthly payment. I had enough.

TARA L. ROBINSON  |  Overall Experience 
Rating:
5.0

Gas was low but service was great

latrice york 
Rating:
4.0

Customer did not leave a comment.

blake rowell 
Rating:
4.0

My representative was excellent.

Robert Wright 
Rating:
5.0

Customer did not leave a comment.

Nemanja Kosovalic 
Rating:
4.0

Great experience !

Isaac Carter 
Rating:
3.0

Customer did not leave a comment.

Marilyn Hartzog 
Rating:
5.0

Customer did not leave a comment.

bryan schwarer 
Rating:
5.0

Nothing the service is fast great. Work is friendly, and kind. I will go to that location over and recommend all my family and friends.

TULLULAH BUTLER 
Rating:
5.0

Customer did not leave a comment.

MELISSA REECE 
Rating:
4.0

Haven`t retained the space yet, but the customer service was great when I called.

DOROTHY PEREGRIN  |  First Impressions 
Rating:
5.0

Great service

shaun duffy 
Rating:
3.0

Staff was friendly and helpful. Facilities seem to be pretty standard. This computer system doesn`t work well. Avoid the BS and just call and/or drive up there.

RANDALL INGRAM  |  First Impressions 
Rating:
5.0

I was very happy with the staff and the facility. It seems secure and the office staff worked with me for my move.

Privacy Request  |  First Impressions 
Rating:
5.0

The attendant was very helpful, showed me the unit prior to rental, and the entire process was complete in a very speedy amount of time. Can`t ask for more!

PHILIP ROBERTSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shemeeka Barnes 
Rating:
3.0

The truck was beat up and banged up. The truck ran rough and the inside was dirty. The utility hand trucks didn't have the belts on the bottom tread and we had to get others to move washer, drier, and refrigerator in once we reached home. Very disappointing. This was our third weekend to rent trucks and equipment and it was our worst. Truck was supposed to be on full tank of gas but wasn't. Just not satisfied with this uhual service. All previous ones were much better.

Donna Breland 
Rating:
5.0

The staff was extremely polite. I was looking to rent a unit to put purchasing furniture in. That fell through. If and when I do need a storage unit I will go back to Beltline Storage to rent one.

Privacy Request  |  First Impressions 
Rating:
4.0

Used on line check in reduced check in time greatly. The on line check in does not cover the check 100%. Post the correct check in time on the reservation I could have use the extra half hour in the morning. Basically all in all good experience.

Randy Eckhoff 
Rating:
1.0

They did not have a reservation for me nor the size storage I requested online! Please refund my money IMMEDIATELY!!!!! TOTAL WASTE OF TIME MAKING THE REQUEST ONLINE AND GOING TO THIS LOCATION!!!

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stacy Newman 
Rating:
3.0

THEY LADY AT UHAUL WAS VERY NICE. THE ONLY PROBLEM I HAVE HAD WITH MY RENTAL WAS DURING RESERVATIONS. I ASKED TO PICK UP AT 7;00 AM AND WHEN I GOT CONFORMATION PICK UP WAS AT 12:00 AND THEN AFTER LONG CONVERSATIONS I WAS ALLOWED TO PICK UP AT 8:30. I HAVE NEVER MADE A RESERVATION WITH UHAUL AND NOT HAD ANY PROBLEMS. I THINK YOU NEED TO LOOK INTO YOUR SYSTEMS.

ANDREA MILLER 
Rating:
4.0

Customer did not leave a comment.

William Crippen 
Rating:
3.0

Customer did not leave a comment.

Paul Wiggins 
Rating:
3.0

The engine light was on & stayed on the whole time . I dropped off @ a few minutes b4 2. The clerk was getting in her vehicle to leave...."we close at 2 on Saturday".

Georgia Prosser 
Rating:
2.0

I have called three times with no answer and no returned phone call. They charged me incorrectly for mileage and won't respond to me. Not pleased at all.

kristi clayton 
Rating:
3.0

Customer did not leave a comment.

Olivia Shanteau 
Rating:
1.0

Inside of truck was dirty, brakes made noise, brake light came on with a small wrench notified the drop off location of problem, half way through the trip I had a great concern regarding the brakes and had a trucker look at it for me, was told to just go the rest of the way carefully and reduce my speed. Took 2 day to arrive at my final location. Would never rent fro UHaul again "NOT FOR THE PRICE" AND RATTLED NERVES PUTTING UP WITH THE BRAKE PROBLEM THAT SHOULD HAVE BEEN CHECKED OUT BEFORE. Had to take out the junk in the back of the truck and wires were hanging down. Uhaul should a truck in that condition for the high cost I spent. I had no other options needed to get to location no later than Monday. Arrived on Sunday @ 9 pm

Jeanette Schwartz 
Rating:
1.0

She charged me to and put some in her pocket, I know she did . she lied about when I got the truck know. I had to get the truck 3;30 to 4;00 pm I worked night shift . I sleep until 1;45

gye edwards 
Rating:
5.0

Service and unit were great!

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA BAUTISTA 
Rating:
3.0

I made reservations for a hand truck and a furniture dolly, they had neither one. She let me use a personal one they had there, but it was not what I ordered. Had I not called the day before my move, I would have not known that they wanted me to go across the street for a furniture dolly. These are surprises I did not have time for. The truck not operating correctly caused me 2 hours of labor for 2 of my laborer at $10/hr. I feel I should have at least been offered compensation for that. The best thing you could ever do the improve your service next time (if there is a next time) is communicate and follow up with your customer any unforeseen issues that may cause them concern.

Rita Barren 
Rating:
3.0

Quick service. Clean unit.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly staff, easy access to storage unit. Overall a very good experience.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX WHITE 
Rating:
3.0

Customer did not leave a comment.

Julie Spencer 
Rating:
1.0

The representative was very charming but truck was garbage

Prevette Jones 
Rating:
5.0

Kathy was amazing!

Privacy Request  |  First Impressions 
Rating:
4.0

Check fluid levels in all vehicles. The oil change light stayed on, which made us very nervous.

Brittany Fausak 
Rating:
3.0

You were closed by the time I made it to town to unload my uhaul, so I had to find another storage facility.

Privacy Request  |  First Impressions 
Rating:
2.0

The clerk wa very unprepared for the rental process. She was nice and told us she was new but she had to call several people on the phone to walk her through the process while we waited. It took 45 min to pick up a truck. Then the truck still had empty boxes and trash in the back and the gas gauge showed less gas than on the contract. Overall it was a difficult process.

ELIZABETH KAVANAGH 
Rating:
3.0

Customer did not leave a comment.

NICKOLAI SHANER 
Rating:
3.0

Customer did not leave a comment.

JERRY PATTERSON 
Rating:
3.0

I did not use this facility.

Privacy Request  |  First Impressions 
Rating:
5.0

the only bad thing the truck had a strong smell of gas it was difficult to drive for 6 hours with the smell of seeping gas

DONNIE HOOD 
Rating:
5.0

Customer did not leave a comment.

JOHN KOVALESKI 
Rating:
4.0

Tidy with good lighting.

STEFANIE M  |  First Impressions 
Rating:
5.0

The lady that we dealt with was super nice and friendly!!!

TERESA PIPKINS 
Rating:
2.0

Had reservation for truck, furniture pads, and utility dolly. They had to "gather up" 12 furniture pads, and there was no dolly at this location.

Leslie Wise 
Rating:
5.0

Very Pleased! Great service and friendly staff.

Privacy Request  |  First Impressions 
Rating:
4.0

Excellent Service! Very pleased with all aspects of experience.

Privacy Request  |  First Impressions 
Rating:
4.0

Good fast service

Privacy Request  |  First Impressions 
Rating:
5.0

easy in and out. was given a tour and showed how to operate everything. Very helpful.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly. Cool,clean. 1 issue: emove site found on storall says 6x8 is enough for 1br home. Had to upgrade. barely fit contents of 500sf apartment. I didn`t even have a couch or bed. Otherwise great!

JOLYN PICARD  |  First Impressions 
Rating:
5.0

Great customer service and easily accessible units.

Privacy Request  |  First Impressions 
Rating:
5.0

I like the area and the storage

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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