Customer Reviews for Belle Prairie Junction
(U-Haul Neighborhood Dealer)

324 reviews

15237 183rd St   Little Falls, MN 56345
(North of Little Falls on Hwy 371 and 183rd st exit)

(320) 632-5451

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 9 am - 7 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(320) 632-5451

15237 183rd St
Little Falls, MN 56345
(North of Little Falls on Hwy 371 and 183rd st exit)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 9 am - 7 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Very friendly and vert helpful

janet C. 
Rating:
5.0

Great personal experience with staff on pickup not so much on dropoff kind of a grump.

Gilbert W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

I had to drive an additional 120 miles just to rent a 20' truck. Inconvenient and unacceptable. To make matters worse we'll need to rent a truck again within the next 10 days..

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

Dwight G. 
Rating:
5.0

The front tires were out of balance, making for a somewhat shaky drive for 1000+ miles. Other than that, the truck was clean and operated well.

Steven H. 
Rating:
4.0

Be patient on your return. It may take a while for the inspection.

Kevin L. 
Rating:
5.0

Bell prairie junction is a fantastic facility helpfulness and knowledgeable associates. Thank u so much fir beeing so kind every time

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The woman who helped me was wonderful. I appreciated her help.

PRESTON W. 
Rating:
5.0

The truck sounded awful but we made it

mark G. 
Rating:
5.0

Customer did not leave a comment.

LLOYD E. 
Rating:
4.0

Way better than last time. This person connected trailer and made sure lights worked.

David S. 
Rating:
5.0

Joe at Belle Prairie Junction was great. He helped us hook up and made sure everything was working. He does a really nice job.

ROBERT P. 
Rating:
5.0

Nothing, very accommodating.

Diane Y. 
Rating:
5.0

Would be nice if trucks had power windows, hard to get over and roll down passenger side window as needed - if the driver is the only one in the truck.

Eric K. 
Rating:
5.0

Very easy return

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Staff was friendly but equipment was not taken care of at all.

Chad B. 
Rating:
5.0

I was surprised by just how great this location is for all U-Haul related needs.

ANTHONY B. 
Rating:
1.0

Don't give yur customers the run around

Cleopatra W. 
Rating:
5.0

Customer did not leave a comment.

Diane Y. 
Rating:
5.0

The guy who checked us in was extremely helpful and friendly. He explained the process and the paperwork. He tried very hard to get us the additional 50 miles we should have received and apologized profusely when he couldn't. He apologized again that he was going to have to change us for the few miles we went over the original amount. Would highly recommend this location.

DEBRA R. 
Rating:
5.0

Excellent service! Could not have gone better!

Lisa K. 
Rating:
5.0

Helpful!

Megan D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Jami C. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

pam B. 
Rating:
5.0

Great family run location. Joe took extra time to find a truck for me during a very busy time. Made my move very stress-free

mike M. 
Rating:
3.0

We had to travel an hour to pick up the size of vehicle we neeed. It was very inconvenient.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

lloyd E. 
Rating:
3.0

My reservation pick up was St Cloud, MN. The day if my pick up I got called that no trailers were available and I would have to drive elsewhere to get a trailer. I thought Uhual guaranteed reservations that I made online 3 weeks prior. That cost me time and money from having to drive an extra 70 miles and leave work early. I should be credited part of my extra expenses.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Sashine J. 
Rating:
5.0

The guy was prompt and friendly in checking in the truck. Lots of room to pull in and easy location.

Ronald T. 
Rating:
5.0

Nothing, gentleman met me at the gas pump and was getting the job done immediately. Great service

Raymond D. 
Rating:
5.0

KEEP UP THE GOOD WORK. GREAT CUSTOMER SERVICE.

Marcus K. 
Rating:
5.0

Very nice staff.

aaron Z. 
Rating:
5.0

I would rent from this place again if I needed to use a u haul trail again very fast in and out service.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

In would have like to choose from the car dolly and trailer. Only trailer was available at the time. Great service. Friendly staff.

Gilbert M. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
1.0

The people working there could be friendlier.

William S. 
Rating:
1.0

We had a horrible experience. The cashier at the location was angry and rude. She had a long line of customers at the store and was complaining loudly about having to do Uhaul rentals at the same time as the C-store customers. It took nearly 2 hours for us to reserve a uhaul and the only way we were able to get one was to use our phone and reserve it online. Then we had to wait until she had enough time to check us in. She was snapping at everyone and swearing. It made us feel bad. Our car broke down on a road trip to St Cloud and the only way we could get home was to rent a Uhaul van, and a car dolly to tow our car home to Bemidji. We were very nice and understanding and tried to reassure her, but we were having a very hard time being broke down hours from home and then being treated poorly.

Carolyn V. 
Rating:
3.0

They were an hour late then our scheduled pick up time even after a confirmation call. They gave us free coffee for making us wait.

Hannah F. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

The most generous customer service I have had the pleasure of receiving. U Haul bent over to help me in my move. Speaking of which the move was most enjoyable because of you.

richard W. 
Rating:
5.0

The agent met me at the gas pump and did the paperwork while I pumped gas. Great service.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The person on duty seemed very willing to help, and suggested I use their jack to help get the trailer unhitched, which was very good for me as I have back issues. He also was helpful with unhooking the chains from my hitch.

Valerie E. 
Rating:
5.0

Customer did not leave a comment.

Ethan D. 
Rating:
5.0

Very helpful people to work with a pleasure to do business with .

dave B. 
Rating:
5.0

Both of the gentleman who helped me during pick-up and drop-off were extremely helpful! Transactions went smoothly

Dana R. 
Rating:
1.0

I feel the guy that was working shouldn't be allowed to work with customers. He was very rude.

SUESAN S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

Truck full--not 3/4

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

This is a Nice location, and friendly staff. Hopefully the local community knows there is a Uhaul location in the area.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

There should be 10 stars. Joe was so helpful and pleasant. The gal working when we picked up and dropped off (she has BLONDE hair) was friendly and answered all our questions. I was so relieved as I had attempted to rent from Penske and my reservation was lost. Dealing with Budget was worse. My calls were routed to India. I was told that happens when the local dealer doesn`t have time to answer the phone and that I should just keep calling until they do have time. It took 47 attempts to reach the St.Cloud dealer. I will only deal with Uhaul. Thank you Joe and "Blonde gal"!!!!!!!!!!

trudi E. 
Rating:
3.0

We were charged twice for this rental of a trailer. Joe asked my husband was asked to give his credit card when the trailer was picked up, and I was asked for my debit card by the woman who processed the return of the trailer. I saw that the charge came through on our checking account, and my husband's credit card was charged for a car rental for the same amount. I called Joe on 7/27/19 and he was unapologetic to resolve it so I am responding here, as well as disputing the charge with the credit company. I will not use this location if I am charged twice the cost of the equipment rental and I will share my experience with others.

Erna F. 
Rating:
4.0

Needed auto transport and was only location near by. Was the end of the month crunch time but equipment is top notch. Actually picking up was slow with only one employee to attend customers purchases while my rental took second place. But love the auto transport trailer. Missed my scheduled return time but cut me some slack. Not like they needed it right away as two other auto trans were sitting there when I dropped off. Overall satisfied with cost and equipment

GENE P. 
Rating:
5.0

I am moving out of this area and will miss these people a lot. When I moved here, I didn't think I would find a group as good as Range Rental in Virginia MN but I did. I will miss all of your Minnesota Associates!

BENNIE D. 
Rating:
1.0

There was 1.5 hour wait for the truck. When I got to the counter, they said they did not have the truck I reserved. They sent me 90 miles 1 way out of the way to get another truck and trailer. They did not have the right size trailer so I had to wait for another trailer. I was discounted but it didn't even cover the gas to travel 180 miles out of the way.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Brain A. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
1.0

We were charged for extra milage, and never should of been as the above message states.

cory F. 
Rating:
2.0

Might want to have more than one person running the counter for a gas station and processing U-Haul reservations.

Bill Z. 
Rating:
4.0

The jack to raise the tongue of trailer receiver to the ball was too short, so we had to lift the trailer tongue by hand. It was quite heavy for two of us. Should have a taller tongue jack for some of these newer pickups.

lauris C. 
Rating:
4.0

Customer did not leave a comment.

Ralph W. 
Rating:
4.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
4.0

trailer pulled behind the f-100 Ford truck wonderfully. Business operators were very thorough and friendly

Ronald H. 
Rating:
4.0

the truck was damaged, doors did not shut all the way, something was wrong with the engine as it would not shift, got hot and made grinding noises. Took longer to get to destination and got charged an extra day and insurance for something out of my control

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

darla H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
No reviews have been submitted for this location.

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