Customer Reviews for Bellas Furniture & Resale Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

The store wasn't open during any of the hours posted. The phone numbers weren't answered (including the one that said "call me if after hours"). The equipment I had been scheduled for was not "entered into the system correctly, so I had wait for a call center rep to cancel my reservation and setup a completely new reservation for a different truck...and no dolly. In the end, everything worked out, but it just didn't work anything like it was supposed to have.

Rating:

5.0

The owner is very helpful and goes above and beyond to help you!!!

Rating:

4.0

Thank you so much

Rating:

2.0

Nobody there to help or ask for advice

Rating:

5.0

This was truly a great experience. The shop had me in and out and found that it was just what I need. The service lady was full of that East Texas charm, which made the event even better. Feeling blessed to know they are here in Jacksonville.

Rating:

3.0

Drop off location was unmanned, and I called to express concern about the truck breaking down mechanically. The person I called said they would make sure the truck was not rented without U-Haul looking it over. I hope they do that since the truck was certainly having issues.

Rating:

4.0

We were very pleased.

Rating:

1.0

billed for appliance dolly, when rented utility dolly. dolly handle had metal nick in it that cut hand.

Rating:

5.0

Fast friendly and courteous

Rating:

2.0

The owner was not at the location. Everything was done over the phone including me having to take photograph after I hooked the trailer up. And this was all after being forced to drive 30 miles to pick up the trailer that was not available at the location your system told me it would be at when I made the reservation.

Rating:

5.0

This truck was nice and new and very clean. The service at this location is 2nd to none, very good!

Rating:

3.0

We arrived to pick up our truck and there were people who didn’t work for this establishment sitting in the truck smoking and talking. We had to become aggressive with them about removing themselves from the truck. The eventuality moved. The brakes were horrible and the side view mirrors needed some type of w-d 40. The owner was sweet and easy to work with but her equipment was not acceptable.

Rating:

4.0

Bella was very nice and took care of my needs. The trailer was perfect for my use and all went well.

Rating:

4.0

Easy access, friendly, fast and professional.

Rating:

5.0

All great.

Rating:

5.0

NothingEveryhing was great

Rating:

5.0

The manager in charge was very friendly, professional, and knowledgeable about the rental. She made my experience an outstanding one.

Rating:

5.0

Nothing

Rating:

1.0

Be there when you say you will be and clean the trucks interior. The windshield was covered in a greasy substance on the inside and the floor and seats were very dirty.

Rating:

5.0

Nothing at all

Rating:

3.0

Have something tho pull vehicles on to the Towing Dolly

Rating:

5.0

Great people, very professional yet very helpful and friendly!!! I’ll be back!! No changes needed.

Rating:

5.0

Very friendly and extremely helpful. What a pleasant experience.

Rating:

5.0

I have no complaints so just treat the next customer as well as you did me, and all should be good. Thanks for your great service!

Rating:

5.0

Just a bigger drive way..Everything was extremely on point quick service great customer service

Rating:

4.0

I

Rating:

5.0

There was some confusion in the check in process. It was my fault however. I took the truck to the wrong location because it was open on Sunday and was in the same area. It was checked in but I got a call two days later saying that it had not been checked in. After that everything was taken care of. Thanks for a good and safe move.

Rating:

5.0

Called Uhaul traffic group to schedule an extension and change of location and was transfered, hung up on and placed on hold by two seperate employees for over an hour, then I finally hung up. Horrible customer service

Rating:

2.0

The equipment was not checked and maintained well. Trailer wasn’t cleaned out and tire tread peeled off on our drive. When waiting for UHaul’s roadside assistance, major storm blew through causing power outages and no way of knowing when we were getting help. The moment we had just enough signal to contact the owner of this location, she was not very helpful and could only give us generic numbers to contact. UHaul would be more effective without distribution centers and instead having their own locations. Customers need direct contact numbers in case of an emergency rather than numbers that leave us on automatic hold for hours on end. There has to be a better system for making sure equipment is always safe.

Rating:

5.0

I reserve online and for my last two rentals (I rent alot) I have been charged insurance even though I affirmatively un-select any coverage and select “immediately reimburse UHaul…” i don’t want insurance, never select insurance, always check “immediately” reimburse UHaul. I was charged $16.00 for SafeTow on this rental. My auto insurance and umbrella coverage covers towed trailers and liability and I do not need or want additionL coiverage. It is irritating that the UHaul website adds back insurance that has been removed. Juana at Bella’s is an excellent UHaul neighborhood dealer. I’ve used many in my lifetime, and worked for UHaul years ago. Juana at Bella’s is very conscientious and professional-a true asset for UHaul.

Rating:

5.0

The owner was a very good representative for haul.

Rating:

5.0

Easy peasy. Bella(?) was a pleasure to work with. Helped me get trailer hooked up and connected; it was 100*. Getting in and out is easy

Rating:

5.0

Very helpful

Rating:

1.0

I wanted to rent a 15' Uhaul but they didn't have any at the location so I had to go with a bigger one. Nice sales tactic. I went to the Uhaul location in Rusk, Tx not this one that is showing. There was a lady from this location that called me and said that there was an emergency so the person from Rusk wouldn't be there but would give me an extra day free of charge for my troubles. She gave me a code to the box to get the key to the Uhaul. There was trash in the cab behind the seats when I got it. I go to turn the Uhaul in to the place that I selected online to find out that this person that I talked to on the phone in Jacksonville selected a different location. I tried to contact both this person listed and the person listed for the drop off location but neither responded so I drove to the other drop off location to return the Uhaul. I got charged for extra day and extra miles for my troubles. Next time I move I will not use Uhaul.

Rating:

5.0

Could use different sizes of trucks. I had to get 26ft. But only needed 10 ft. Other than that everything was great

Rating:

5.0

This is a wonderful location. They are always prepared, helpful, and friendly. I would recommend their services without hesitation!

Rating:

5.0

The lady who granted me the U-Haul truck was very helpful and very nice you do not have to do anything to that store I would rent from her again and I will tell everyone about her

Rating:

4.0

The whole downstairs from the tow dolly were in bad shape and hard to use

Rating:

1.0

Make sure if you are using a card to inform customers it isn’t a “deposit”, but that they are just charging you $100 more just because.

Rating:

5.0

Lady was extremely friendly and helpful. Quick rental on pickup and return. Air conditioner in truck needs a little work

Rating:

5.0

Todo es estupendo, muy atentos en todo lo q el cliente nesesita gracias..

Rating:

5.0

Their lot is full, need to relocate some of the units.

Rating:

2.0

The location did not have the equipment I had requested. The location also was not a mobile pick up or drop off point. I was not told this until I had gone to pick up the truck and the U-Haul representative over the phone informed me of it. I was supposed to pickup the truck at 9 a.m. and I had to wait 30 minutes for someone to show up and give me the keys.

Rating:

5.0

No suggestions, everything was great

Rating:

4.0

I took pictures. My car dolly was rusted and we had to use a spray to get it unhinged. The dolly is old and needs repair.

Rating:

5.0

The lady was so nice to me and my family

Rating:

5.0

Not one thing, everything was excellent

Rating:

5.0

Juana was very patient with me and my situation and need to move. She communicated with me very well.

Rating:

4.0

Assist to guiding back up dolly into U-Haul station .🙂

Rating:

5.0

What can I say AWESOME service.