Customer Reviews for Belfast Inc
(U-Haul Neighborhood Dealer)

58 reviews

1233 State Rte 332   Farmington, NY 14425

(585) 869-9026

Office Hours

  • Mon-Fri: 12 pm–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(585) 869-9026

1233 State Rte 332
Farmington, NY 14425

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had ordered a dozen of furniture pads, but there was none in the truck and I could not remove from the app during the check in. In the end I paid for something that I had not used.

William Kawakita 
Rating:
4.0

Customer did not leave a comment.

Lowell Baldwin 
Rating:
3.0

Everything was in its place at the location, as expected. But that's where the story begins. First off all, the app (running in Android 14 on Google Pixel 6a) needs a quality assessment. It couldn't get the location until after a few tries. The photo scan on the back of the license never worked. I had to redo several operations to get it back to the same state and after multiple failures to provide acceptable pictures, and criteria was not clear about what made it acceptable and what not. There was finally a lack of clarity about how to get the key, with the lock combination letters printed very small in the app and easy to overlook. It was quite cold the whole time and and my fingers kept meaning to be rewarmed from one frustrating effort to the next. The whole process took 40 minutes, while we kept people waiting at our moving location. The whole process had the feeling of trying to get out of a breakout room, except without a box of candy at the end. Then there's the truck. It was labeled clean as I picked it up, and yet there were old drink containers in both the passenger and equipment compartments. The engine ran extremely loudly, particularly at low temperatures, and sounded like something from the 1980s in bad need of a tune-up. I could not get the key out of my steering column for a while, and finally figured it out by turning the ignition assembly backwards. Although the heat eventually came on after waiting long enough, no fan ever came on to blow it. Also, what year was that truck, anyway? The dashboard look like something from quite long ago. Plus, when I filled up the gas tank to return it, I noted that the gas mileage came was 5 mpg! I would call this truck just barely drivable, and unacceptable for re-rental without a healthy round of maintenance. I don't know who's responsible for that, but I suggest strongly It gets evaluated now. All together, the rental was a success and we did what we came to do. The shabby condition of the equipment and the difficulty I encountered running the app during the checkout process left a whole lot to be desired. It all makes a good story, but it does not reflect well on U-Haul all at all.

James Campbell 
Rating:
5.0

Head light (driver's side) was out which made it a bit nerve wracking driving at night on country roads - please check lights. Otherwise, thanks for a nice, good working truck....may need it again in a few months.

Steven Nako 
Rating:
4.0

Customer did not leave a comment.

CURTISSCOTT GRANT 
Rating:
3.0

Customer did not leave a comment.

Stanley Czpiel 
Rating:
2.0

Experienced issues with self check in. Local reservations folks were very rude and argumentative. Trucks heat functioned intermittently at best and we were quite cold.

Joel Shehadi 
Rating:
5.0

Customer did not leave a comment.

Josiah Austin 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Hockey 
Rating:
5.0

Customer did not leave a comment.

Ronald Rabideau 
Rating:
2.0

Lied about gas. Over charged me I filled it a little over half and you're trying to say it only had a quarter tank left? I want my money back. This place is a RIPOFF

Kali Cacciotti 
Rating:
5.0

The customer service representative was VERY VERY helpful.

JAMES PICALIA 
Rating:
4.0

Customer did not leave a comment.

Brett DeTingo 
Rating:
5.0

Both locations had friendly staff that were polite and very helpful. It makes a stressful move a lot less stressful.

chris robinson 
Rating:
5.0

Customer did not leave a comment.

Basel Anani 
Rating:
5.0

Customer did not leave a comment.

Peter Ritz 
Rating:
4.0

Customer did not leave a comment.

James Pierson 
Rating:
4.0

I arrived early and they were not open. I dropped the trailer off, but they called to confirm all was good.

Roger Sumner 
Rating:
5.0

Customer did not leave a comment.

Hans Schwab 
Rating:
5.0

Customer did not leave a comment.

Robert Craine 
Rating:
3.0

Customer did not leave a comment.

FELIX BRICENO 
Rating:
3.0

Customer did not leave a comment.

Amanda Loveland 
Rating:
5.0

They went the extra mile to make sure my needs were met.

Kirk Klug 
Rating:
5.0

Great person and great customer service.

Joseph Levesque 
Rating:
5.0

Nothing. The customer service was great. Thank you.

Joseph Levesque 
Rating:
5.0

Great service!! Will use again.

Sarah Erdle 
Rating:
1.0

No pads that I reserved/ paid for. Could not reach anyone at the local location or by phone. Called U-Haul 800, was on the phone over an hour because the app and mobile website didn’t let me do the pick up. I reserved this truck 2 weeks ahead of time and had my driver do his part 3 days prior. My pick up time was 9 am, didn’t have truck until about 11 due to the tech problems. Then after all of that, the CSR tried to over charge me by about $50.

Barbara Rogers 
Rating:
5.0

Service representative was very helpful in all our needs and I would recommend this u-haul location to my friends and family thank John McIntyre

John mcintyre 
Rating:
5.0

Customer did not leave a comment.

Todd Yancey 
Rating:
5.0

Give simpler instructions for lockbox return when U-Haul dealership is closed.

John Johnston 
Rating:
5.0

Professional efficient responsive service.

Anthony Cichetti 
Rating:
1.0

Stop trying to earn an extra 20 bucks. I spent more time trying to get access to the keys and more time trying to return the truck than I did using the truck. Website kept resetting while trying to submit pictures... because you can charge an extra $20 if we just leave it and let you handle it. Ridiculous.

Adam Crosby 
Rating:
5.0

Customer did not leave a comment.

Ernie DiNardo 
Rating:
3.0

Customer did not leave a comment.

Anthony Sidor 
Rating:
5.0

Customer did not leave a comment.

Tom Colarocco 
Rating:
5.0

Customer did not leave a comment.

Kevin Henderson 
Rating:
5.0

Everything went well. I got a call on Sunday to tell me which location would have my trailer ready to pick up on Monday. I went to the location and the owner hooked up my trailer, checked the lights and gave me the moving blankets I requested.

bryan finley 
Rating:
4.0

Customer did not leave a comment.

Timothy Lovin 
Rating:
5.0

Customer did not leave a comment.

salvotore lazarra 
Rating:
1.0

The truck is grungy. There’s graffiti on the side of the truck and it’s damaged all over. The inside smelt like someone chained smoked in it immediately prior, and all the seats were sticky. It smelt awful on the inside. When we arrived neither the truck or the back was locked. Someone could have been in the back of the cab easily. The truck had less than a quarter tank of gas, which is ridiculous for someone to have to go get gas just to do what they need to do and then make sure they fill the truck enough to not be charged. I was also charged a cleaning fee even though the truck was filthy to begin with. No one called me to discuss my claims. I won’t use this location again and may seek alternatives to uhaul in general.

Kaylyn Baillargeon 
Rating:
3.0

Customer did not leave a comment.

James Caraco 
Rating:
5.0

Customer did not leave a comment.

Tim Knox 
Rating:
5.0

Continue the great service and cleaned trailers!

gary hoven 
Rating:
5.0

Customer did not leave a comment.

DONNIE DOTSON 
Rating:
5.0

Customer did not leave a comment.

gary hoven 
Rating:
3.0

not enough sigmage.

Paul Martin 
Rating:
5.0

Customer did not leave a comment.

Warren Stoutz 
Rating:
5.0

Customer did not leave a comment.

Danyette Kimble 
Rating:
5.0

Customer did not leave a comment.

Dawn Kochan 
Rating:
5.0

This man needs some equipment to rent.

Chuck Lush 
Rating:
4.0

Asked for 2 days brought back early still was charged full. Other than that everything went well

John Clark 
Rating:
5.0

Customer did not leave a comment.

Paul Jeffrey Hess 
Rating:
5.0

Customer did not leave a comment.

Kevin Henderson 
Rating:
5.0

Customer did not leave a comment.

Sandra Kerns 
Rating:
5.0

Customer did not leave a comment.

Mary Koerner 
Rating:
5.0

Customer did not leave a comment.

Pamela grant 
Rating:
5.0

Customer did not leave a comment.

WILLIAME JR FURNISS 
Rating:
5.0

Customer did not leave a comment.

Raymond Poole 
No reviews have been submitted for this location.

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