Amazing owners! Great equipment! I was pointed in the right direction and was on my way in no time! Thank you for the great renting experience!
Jaqueline A.
Customer Reviews for Belding Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Not much. People were very helpful and friendly. They made it very easy for me.
Don K.I was charged more than what my receipt from U-Haul stated.
Kaytlin O.Staff was friendly and helpful.
Ann P.The fact that I booked a 20 foot truck for Lansing and instead needed to pick up a 15 foot truck near Grand Rapids was incredibly frustrating. It was even more frustrating that I was only told this the day before my move. Unnecessarily stressful and very poor customer service. I will not be booking U-Haul again.
Paul S.Just keep doing what you're doing!
Ray G.Friendly and knew what they were doing.
DOUG B.Great service! my favorite place for U-Haul rentals, ever!
John V.Extraordinario servicio al cliente
ryan R.The truck was a little dirty but the service person was pleasent and attentive..
dudley F.Easy drop off and check in with the app
DAVID V.The 15 foot truck that i used was very handy and this help me to be able to complete my task . The cab of the truck has a very pleasant scent when enetering the vehicle and the enclosed part of vehilce very clean as well . Every component in or outside the vehicle works as it should and that also was very pleasing .Thanks UH
jody M.I rented online a 10 ft truck only to find when I got there that they didn't have a 10ft truck now or for a very long time. After some conversation with lady @ desk I was offered a 15 ft truck same price. This makes me very angry. I didn't want to handle a 15ft truck. I was given no choice. Get your website updated , people don't have time for this crap.
JoAnn S.Friendly and helpful. They made the rental easy and quick. ¡Gracias!
Andrew D.Just keep the same routine and the customer will be satisfied not much to improve on
Jess D.Treat the next customer with the same treatment I got, which I'm sure is the same for all the customers that go to this location. Very professional and helpful with all my questions on how the trailer worked.
CHRISTOPHER PAUL A.Have equipment at requested location! Every time I rent equipment from you I have to travel at least 60 miles out of my way to retrieve it. To say this is a hassle is an understatement! I hate this about you!
MARK TROY F.Great customer service. Friendly receptionist.
NATHAN JOEL S.There were multiple dents and damage that was not marked on the truck. They told us the truck was a full tank it was not a full tank. While getting ready to leave our fully packed truck for the 2 hour drive at 8pm at night a light came on to service engine Totally unacceptable! however we were able to make it home… I have been a loyal customer to UHaul and this location. This location the people are friendly. This was by far the worst experience.
Jerry W.Great Customer Service!
NICHOLAS ANDREW M.It was so easy! Will do this again!
Mary R.To start I ordered this vehicle on Monday the 20th and I was told to pick it up at Grandville Avenue. Friday the 24th I was told there was no vehicle, I had to go to 9790 Cherry Valley Avenue. Saturday the 25th I was headed to cherry hill when I received a phone call saying that there was no vehicle there. Note; I was 10 minutes from the facility when I got this call. I was informed that I have to drive another 45 minutes out of my way to pick this vehicle up at 7227 Storey road. I was informed both times that you would add more miles on which I didn't need but there would be a $50 credit off of the bill I hope this is still true.
DEVIN M.Very well kept. Worked with me hooking it up and great customer service. Very good experience.
SAMUEL N.Considerate and accommodating with changing plans.
EDWIN ROGER A.The people are very nice and accommodating.. Excellent service!
TERRILYNN R.Remove him from the u-haul business. Harassment is the biggest reason why this individual doesn't belong in this kind of business.
Michael R.I can always count on this location to have what I need, and if they don't have it, they will get it in a quick way. I appreciate the service I get from my neighbor Uhaul location. The operators are great and provide outstanding customer service! Will always come back.
WILLIAM RICHARD H.Very accommodating and flexible...was a smooth transaction ...very happy with my experience.
NATHANIELAARON M.The ease of renting here is great, I can get what I need every time I come to this location. I absolutely love the convenience!
WILLIAM RICHARD H.Get a cute dog in every location! 😊
Angeliqueanne G.Keep up the excellent service.
JOHN PATRICK S.Keep doing what you're doing! You are my go to spot for my rental needs!
WILLIAM RICHARD H.Excellent Hometown customer service, I felt like a valued customer and I will return for all my rental needs!
WILLIAM RICHARD H.Make your website work faster for the rental location. Save customer info for the rental location so they don't have to spend time redoing it all.
AMY LYNN B.You have done everything you can do to in prove your bussiness very friendly and polite thank you so much
BRIANSCOTT S.Make customers aware that the 10 foot truck does NOT include a ramp
AMY LYNN B.encourage the owners to wear masks when in the office area.
ANDREW NORTON A.Keep doing what you're doing, Great Customer service and friendly conversation!!
WILLIAM RICHARD H.The check in on the mobile app was confusing. I'm glad the attendant was in the office at time of pickup. The service was very good and kind. I appreciate there patience with me being a first time renter.
Deidra W.We did not return our trailer to the location listed, so our rating relates to the process, not the location. Our rental agreement directed us to a return location that did not exist. We found another location 30 miles away, but they did not take trailers. The second location recommended a third location where we were able to leave the trailer although the location was closed due to illness. We were never directed to, nor did we visit the location from which we received our return receipt. This is the second time that the return location to which we were directed did not exist. Before returning any equipment, call the location to confirm they are still in business. Don't rely on the website or the rental agent. Both have outdated information.
DAVID H.