El cliente no dejó un comentario.Jayne H.
Customer Reviews for Bel Red Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Reddappa N.
El cliente no dejó un comentario.Vinay S.
Nothing. Everything was flawless.Christopher Y.
Your website vehicle checkout was horrible. Definitely would never use that checkout procedure again.Stephen B.
Front desk lady is very nice!Mingda L.
I had an awesome experience. The lady who was at the counter was very friendly and communicated things patiently. Kudos to the lady for making the experience Awesome.YOGESH J.
Absolutely 100% efficient service and fast, IN & OUT (even after closing hours but super easy for the App)!Pablo D.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Chaitanya K.
El cliente no dejó un comentario.EDWIN G.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.Shinying L.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.Darryl S.
El cliente no dejó un comentario.DelSIE F.
El cliente no dejó un comentario.Sandeep S.
Everything was fast and organized! I loved it!Claudia M.
Not the largest UHAUL location, but very efficient and timely/PETER ROWLAND R.
Please clean the vehicles thoroughly. The seat adjustment lever was all sticky ðŸ˜"YOAV B.
El cliente no dejó un comentario.Swati G.
El cliente no dejó un comentario.Songyu L.
El cliente no dejó un comentario.MICHAEL Z.
What a great experience!!!! For sure, I will use the U-Hal services again.Renato Cezar A.
The van I rented stalled barely getting out of the parking spot( thank God it did not happen on the main highway). Won't budge or drive forward trying to turn left, then noticed on the odometer the oil and battery lights indicator were on. After half an hour on the phone with U-Haul customer service, I was told they'll send a technician to look into the vans issue and to just return the key back. Even with the inconvenience and hassle not being able to use the van, Nick @ Bel Red Road location does not want to credit the amount I was charged and claimed that he will still charge me just for picking up the key!! ?? No apologies/empathy nor gave any options for future rental credits , he just huffily gave me another number to call and said to take this issue up to them. Worst customer service ever the way he handle this!Leila S.
El cliente no dejó un comentario.Songyu L.
Very friendly staff, easy check out and check in processBENJAMIN S.
El cliente no dejó un comentario.Reza J.
El cliente no dejó un comentario.Hengzhi H.
The system does not easily allow a secondary driver to be added. Please update the website/system for a more seamless check-in process. Despite these difficulties, the lady who helped us was courteous and friendly.Muying C.
El cliente no dejó un comentario.Chris S.
It was hard to find. Put some signage there on the road for UhaulSayed H.
The location was fine and the service was helpful. My gripe is that there were no emailed instructions sent me on how to check out. I got good instructions emailed to me on how to check in and obtain the truck, creating the expectation that the check out would be handled the same way. Not to be! Fortunately the service lady told me she would check me out even though it was after hours. I had arrived on time but no emailed instructions were provided. Instead I was sent a multi paged contract with terms and conditions in print too small to read. Apparently the Uhaul corporate office is more concerned about presenting its legal rights in case of a dispute than in assisting its customers check out. I won't be using Uhaul again.Philip M.
One of the best experiences I've had with U-Haul. Everything ready when I got there, everything worked, and GREAT service to boot. Never has it been so easy to move my daughter ... Thank you, Thank you for making this easy ...BRIAN YUI HIN C.
El cliente no dejó un comentario.Som B.
Had a screw on the tire. Front passenger side. Showed to lady employee. Had a flat waisted a lot of timemichael G.
Unfriendly and somewhat rude customer service. Would actively recommend another location.Braden W.
El cliente no dejó un comentario.Yu C.
El cliente no dejó un comentario.Ojas Parag N.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Manthankumar V.
Awful customer service. Will never use uhaul anywhere again.JESSICA A.
Great service. Dedicated worker at checkout and Checkin.Peter R R.
El cliente no dejó un comentario.Stephanie J.
El cliente no dejó un comentario.Amandeep Singh K.
As I was a new driver for the van, may be include next time if the driver is new to such cargo vans so we can drive better even after office hours when no one is to assist in person.Nupur B.
Service was great and pleasant. We were in a rush so it felt like the process took longer than usual but we were able to get our rental properly and with courteous service.MARC C.
El cliente no dejó un comentario.Joanne L.
Well run and helpfulPeter R.
The lady at front desk was very rude and unprofessional. She wasn't helpful at all. Any questions I asked her she respond very very rudeHasel A.
El cliente no dejó un comentario.Azamat B.
Returning the van was a pain. The website did not function well and I had to call in. The rep helped me and made things easier, but at that point I had already wasted a lot of time.Joshua R.
Remember to put the extra utilities that are purchased, in the truck prior to the renter driving seat. And I think your customer service and the actual store locations need better communication between each other. I had a vip coupon and the csr said to just note everything in the check out to get the coupon, so I did, yet I still didn't get that discount. I believe if there was better communication between your customer service and your store locations, nobody would have to be troubled with circumstances that I had to deal with.JOLEEN C.
Just as a heads up, the auto shut off when filling up with gas seems to be malfunctioning. It will act like the tank is full and shut the gas off, but still needs a few gallons before it's actually full.ERIK S.
thanks a lotTANMAY P.
El cliente no dejó un comentario.nonna D.
El cliente no dejó un comentario.STEVEN L.
It was hard to find this location initially. Maybe consider putting up a sign on the road. I didn't get a utility dolly which I had reserved. Consider adding more dollys in the future.Akshay P.
El cliente no dejó un comentario.NONE S.
Very helpful staff, great service.FRANTISEK K.
El cliente no dejó un comentario.Eugenio M.
Nice customer service from the counter. The lady takes good care od the customer and makes customer feel welome. Thank.Fred L.
It took sometime to provide the final bill, and it was inaccurate on fuel charge, still waiting for a response from this place.Rick L.
This location was great, and the woman helping us was kind and extremely helpful. The app is not clear or useful at all, but we were able to get our rental and everything figured out because of the employee who helped us.David D.
Check Out and Check In was really efficient. I used the Tools on the website to book the Cargo Van. The people at the Uhaul operation processed the paperwork and I was on my way. Checking back in was a breeze - took less than 5 minutes ! Whole experience was very positive and stress free..Mark D.
Came in to rent a 9 foot van today. The lady at the counter was rude to us and made us feel like we were not valued customers. I will be taking my U Haul business elsewhere next time. Reason why we rented from you and not previous UHaul near Main Street in Bellevue was proximity to items that needed to be moved. The lady at the front desk wearing the snowman mask with wings on it when we entered and I said we were there to rent a van which I had a reservation for, after giving my name, told us that her 1st job was Storage Rentals and she was busy. It seemed to us that UHaul and customers are not a priority. I gave her my ID and explained my drivers license is a temporary one (from BC Canada) and all the information is in the upper left corner and that someone else would be driving. I also said I was interested in upgrading to a larger cube truck. She told us to sit down and wait. Then she started addressing us - not by name but just by randomly talking and then rude statements like Seth who was going to drive the van thought she was talking to him so he got up and then she said "not you - you are not even looking at me" all the while I WAS looking at her and it was my information that she needed to clarify. It took forever for her to rent the van to us. I have not experienced this kind of slow service at UHaul previously. It was now 11:26am and she told us to have the rental back by 3pm. I told her it is 4 hours so 3:30pm it would be. Then she was done and we had not even talked about the larger truck! I was not at this point going to upgrade. So we left. We ended up needing the larger truck after all so the van was returned at 2:30pm and while I am paying people to move, 4 people had to wait the HOUR it took for the cube van to be rented which should have happened if the receptionist had payed attention when we first asked about upgrading in the morning. I suggest for people not to have similar experiences that we had that your receptionist be trained on customer service and how to address people politely, listening skills, and that all customers are valuable not just Storage Locker customers...Lynda Marie N.
Denise was very nice. Thanks so muchNityananda S.
The manager on duty was polite and professional. Good vibe at this locationCharles N.
El cliente no dejó un comentario.nicu Z.
The U Haul staff was an hour and a half late for my reservation. I reserved at 8:00 am and was to do the self pick up. They didn't have the key available and I didn't get the truck until 9:30. The truck was dirty inside, but I got the move done.Asa I.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Kevin M.
I got an email from the Field Manager telling me that the UHaul office wouldn't open until 9:30. Luckily (for me) he was wrong. They were open at 9:00 and when I arrived at 9:15, I was able to get the truck with no problem! My perception is that the email was unnecessary and I'm glad I went ahead with my plans to arrive before 9:30.Deborah B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.tyler Q.
El cliente no dejó un comentario.Richard K.
The pick up and drop off themselves went pretty smoothly. The staff were nice and courteous and I was particularly happy cause I just had a budget truck pick up go wrong(owner did not have reservation equipment on site) The problem though arose after drop off and when I was charged. Was charged for gas to fill up the tank even though I returned equipment with more gas than I left with. The tank was not full when I picked up and I took a picture to document it. I didn't go back in though to report the status as I assumed instruction was return to where you found the gas gauge. I called back and was refunded some but not the whole sum as the attendant realized I couldn't possibly have used the claimed amount on the receipt with the length of my move. Attendant mentioned my picture of the gauge before does not matter now and I should have gone in before driving the truck off the lot. So partly my fault for being too trusting I guess. Anyway moral of the story is to make sure you confirm with attendants any discrepancies you find with things like gas gauge before driving off. You'll end up paying for it later otherwiseAnjola O.
UHaul has some issue in system, which made me wait for 1.5 hour to get keys of Truck. It was very frustrating experience.DILIP TUKARAM N.
El cliente no dejó un comentario.Madeliene C.
El cliente no dejó un comentario.Joseph K.
Be prepared. I made a reservation. The first store was way too disorganized to help me. On the phone, computer, i stood there for about ten minutes and left. I did not have time to wait on these people, and at the second store I was asked in-person for the same information that I gave online. I handed the individual my driver's license and insurance card. She asked for my insurance card. I informed her I already presented it to her. She thought it was a credit card. (Really?) Instruct your attendants to erase from their vocabulary "for me". "Will you sign her for me?" "Will you swipe your credit card for me?" "Bring back the truck full of fuel for me." I'm not here for you, you're here "for me".Lawrence K.
Everything was perfect and Denise is a wonderful person. This is my "go to" U Haul store!Jeffrey H.
El cliente no dejó un comentario.Timothy R.
Better directions on how to find the location. Google takes you to the location, but it isn't actually the correct spot. Would have been helpful to better understand where the place was so I didn't waste 20 minutes trying to find it.Erica O.
Denise was excellentCarlos D.
El cliente no dejó un comentario.Ronald H.
I was charged an extra $20 without any reason. I tried uploading the fuel usage and mileage pic from my phone on their website but the website wont allow me to upload the pic. Very poor maintainenceRanjit N.
I have been a long-term renter of U-Haul. I understand these are different times right now. But it was a very arduous task to try to rent and return the van that I took. If I rent from U-Haul again, I will drive to another location even though this is five minutes away from where I workRahim K.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Peter H.
El cliente no dejó un comentario.STEVEN G.
El cliente no dejó un comentario.Samuel S.
El cliente no dejó un comentario.Bruce J.
El cliente no dejó un comentario.Brian W.
It was kind of a scavenger hunt trying to figure out where to go and there was more to fill out on the app for check in when we already filled out pre-checkin so that was frustrating but I understand there is a remodel! Otherwise very satisfied.Amber C.
The app made it super easy and the attendant was very professional and helpful!Marcus A.
All good thanks! Van was very easy to drive considering how big it was.Steve J.
The procedure is simple and great, and supports after hour return.Shu C.