Comentarios del cliente para Bel Red Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bel Red Self Storage

Grado total:

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Nathaniel E. en

Grado:

El cliente no dejó un comentario.

Sushithraj Sathi R. en

Grado:

El cliente no dejó un comentario.

THAMBIDURAI P. en

Grado:

El cliente no dejó un comentario.

Kirin B. en

Grado:

El cliente no dejó un comentario.

Samuel K. en

Grado:

Nothing to improve. Was quick and easy process.

Monika G. en

Grado:

El cliente no dejó un comentario.

Robin P. en

Grado:

Bel-Red Self Storage did a fine job. My review is more about what led me to that location in the first place. I needed to rent a cargo van for a couple of hours to move some shelves I couldn't fit into my vehicles. I saw that the U-Haul right around the corner from me had one. When I walked into the store to rent it, I was told that I couldn't rent it in person but had to go online and book it. What?!?!?! I went online and the location I was at was not listed as having a van available. I went ahead and booked a van at the next closest listing on the website. When I went to the second location THEY DIDN"T HAVE A VAN AT THEIR LOCATION!!! I was then directed to Bel-Red Self Storage, where I was finally able to get the van I needed to complete the job at hand. Very poor online system that you force people to use.

Minh L. en

Grado:

Great experience!

Gary S. en

Grado:

Place a "U-Haul" sign out on the street at the entrance to the service road.

Bruce M. en

Grado:

El cliente no dejó un comentario.

Vanessa A. en

Grado:

El cliente no dejó un comentario.

Roy J. en

Grado:

El cliente no dejó un comentario.

Christine M. en

Grado:

I have rented with U-HAUL for many years over multiple moves. This was my best experience by far. The people at the Bel-Red location were amazing and the new U-HAUL app ROCKS!

Steven S. en

Grado:

El cliente no dejó un comentario.

RENATO A. en

Grado:

They charge me for gas but i returned it with the same gas as I received it.

Wee Hyong T. en

Grado:

The experience at this U-haul is definitely great! Folks at the counter was friendly and explained each step of the process.

Rothen C. en

Grado:

El cliente no dejó un comentario.

Songheng K. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

The staff person who assisted us was very helpful, clear, and pleasant - he made for an overall very positive experience. Thanks!

Hunter S. en

Grado:

My van had fruit flies

Andrew H. en

Grado:

El cliente no dejó un comentario.

Pei Hsuan H. en

Grado:

El cliente no dejó un comentario.

maithem A. en

Grado:

El cliente no dejó un comentario.

Shehani S. en

Grado:

El cliente no dejó un comentario.

Roman F. en

Grado:

El cliente no dejó un comentario.

Mark D. en

Grado:

Staff is friendly and knowledgeable. We have rented many times over the years -hassle free !

Sivakumar A. en

Grado:

El cliente no dejó un comentario.

THOMAS S. en

Grado:

The rental process went smooth. The staff person who waited on me was friendly and professional.

Lloyd B. en

Grado:

The gentleman that was working today made every effort to give great customer service. I am very pleased with this location and will definitely return whenever I need to use a Uhaul. Thank you!

Yusen L. en

Grado:

This is the worst experience I've ever had with uHaul. The branch manager does not know how to read the fuel gauge and will charge you whatever he wishes. Not only that, he lied about giving a cash refund to me while I didn't even go back to the store. This is flat out stealing from the customer. DO NOT go to this place. I've called customer service 3 times and the matter hasn't been resolved. I will definitely dispute this charge with my credit card company. THESE PEOPLE ARE THIEVES!!

Charmane M. en

Grado:

My first experience. And the best experience!!!

Steve W. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

EMMANUEL F. en

Grado:

Staff was really friendly!

Aleese S. en

Grado:

El cliente no dejó un comentario.

Anna M. en

Grado:

I wanted to pickup the van at a later time but was only given the option to pick up when the office opened at 9am but I wanted a 10am pickup. Also the drop off time was a bit confusing. It’s my understanding that when I rent a vehicle, I have 24 hrs. to return it but yet again was being told via email/text that it needed to be back by 5pm. So maybe this part needs to be fixed so it’s not aligned with the office hours and that the customer knows they have more options.

Kate A. en

Grado:

Excellent experience.

Wayne M. en

Grado:

El cliente no dejó un comentario.

Donna S. en

Grado:

We only needed to use the van for a few hours but it was easy to reserve and the van was clean and comfortable. It was ready for us when we arrived and the drop off was seamless. Much more affordable than owning a truck (which we did for years and hardly used) paying for insurance and maintenance and taking up room in the driveway. We will be repeat customers.

Larry H. en

Grado:

El cliente no dejó un comentario.

Hakeem R. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

Jane H. en

Grado:

El cliente no dejó un comentario.

MELVIN W. en

Grado:

El cliente no dejó un comentario.

Ann F. en

Grado:

Excellent experience and great service. Agent was friendly, check-in and check out were very easy and all equipment reserved was provided. Overall excellent job, will use again in the future.

Sung L. en

Grado:

El cliente no dejó un comentario.

Sung L. en

Grado:

El cliente no dejó un comentario.

Tony A. en

Grado:

Very friendly staff!

Richard R. en

Grado:

El cliente no dejó un comentario.

DENNIS L. en

Grado:

All of your employees were friendly and efficient. I highly recommend this organization to future customers. Thanks for your help.

Kenneth H. en

Grado:

El cliente no dejó un comentario.

mojgan N. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

Fast and efficient!

Beth H. en

Grado:

The desk person was very helpful and knowledgeable and got me out the door in a timely manner. Regarding the website service, this has some work to do. I selected the 'do it yourself' truck pickup using the app and it was less than great. I'd rate it a 1 out of 5 stars for this feature. The location was NOT a self-serve location yet the instructions and my rental reservation stated it was. I waited outside next to the truck for 10 minutes before going inside to ask for help. Thankfully the desk person was available and had everything ready to go. I do not recommend using the self-serve app-waste of time. The truck was clean on the outside and in the storage area, however the dash and inside of the windshield could have used a really good wipe down. Overall it got the job done in the 2 hrs I had the rental.

James B. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

El cliente no dejó un comentario.

Theodore J. en

Grado:

El cliente no dejó un comentario.

Anshul S. en

Grado:

The front end Rep was very helpful

William M. en

Grado:

Everything was great.

Harmony W. en

Grado:

easy check in and check out

Eliza D. en

Grado:

Great customer service!! Very professional would recommend .

Himanshu P. en

Grado:

El cliente no dejó un comentario.

Leonard L. en

Grado:

Great Job Guys

Vallevieira S. en

Grado:

Positive aspect is that there is parking spots available to switch to your U-Haul truck

Weiming C. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

BelRed Self Storage was very clean, professional and offered great service. Really appreciate the service and I highly recommend them to other movers!

Matthew E. en

Grado:

El cliente no dejó un comentario.

mahdouh K. en

Grado:

The truck wasn’t clean maybe due to the rain

Charles L. en

Grado:

El cliente no dejó un comentario.

Bobby C. en

Grado:

El cliente no dejó un comentario.

Phil S. en

Grado:

El cliente no dejó un comentario.

Kristin O. en

Grado:

El cliente no dejó un comentario.

Madalyn L. en

Grado:

Only thing was I was told only when I was picking up the van that it must be returned by 3pm... I was not aware of that fact and would not have reserved it if I had known there was a time limit.

Julie G. en

Grado:

The on-site person was helpful and knowledgeable. It was an easy and pleasant experience that was very fairly priced.

John L. en

Grado:

No suggestions- it went great.

JAGADESH M. en

Grado:

El cliente no dejó un comentario.

Befkadu A. en

Grado:

El cliente no dejó un comentario.

Daniela P. en

Grado:

El cliente no dejó un comentario.

TODD S. en

Grado:

I made the reservation for a cargo van for a 24 hour period on the 1 800 line. When I got to the location I was told it was for only 4 hours. The problem was not with the location but the national reservation people. It ruined my moving plans and now will have to rearrange to move the second half of my move to another day and spend money to rent a van again. Not happy about that.

ANIERUTAN B. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

The van was not cleaned and when I returned it, I was being charged the wrong amount by the app. It was not the best experience by the location is good.

Maureen C. en

Grado:

El cliente no dejó un comentario.

Babak N. en

Grado:

Not much, the van was clean, the clerk was helpful and kind. He could have used support since he was the only one and there were a couple people ahead of me to be helped but he was quick and overall it was one of, if not the best renal experience I've had.

Michell F. en

Grado:

El cliente no dejó un comentario.

Jean J. en

Grado:

It was very hard to see where the location was so I had a lot of trouble finding it when I walked there and also when I was returning the van. I wasn't aware it was at Bel Red Self Storage at first and was looking for a U-Haul sign and then I didn't recall exactly where the entrance was when I was returning it and there not being a visible sign made it further challenging.

Cleo R. en

Grado:

El cliente no dejó un comentario.

Tanguy M. en

Grado:

El cliente no dejó un comentario.

Cleo R. en

Grado:

we really appreciate Nick's great service!

JENNIFER F. en

Grado:

El cliente no dejó un comentario.

douglas A. en

Grado:

We all can improve. I was very happy with everyone and thank them all.

Nityananda S. en

Grado:

El cliente no dejó un comentario.

Sushant S. en

Grado:

More availability

Hans G. en

Grado:

Great customer care and service!

Gerald G. en

Grado:

The van I was given smelled like a farm animal had lived in it for an extended period...very foul smelling. The U-Haul attendant said we know about the smell and we've tried to clean and deodorize it but nothing works or masks the smell. Instead of giving me one of the other two available same size vans they gave me the disgusting one and no-one else was there waiting besides me. Very bizarre.

HASSAN A. en

Grado:

El cliente no dejó un comentario.

Micheal S. en

Grado:

Great customer service and experience.

RICHARD K. en

Grado:

El cliente no dejó un comentario.

Russ H. en

Grado:

Service was prompt and pleasant. The only negative is that we got bumped from our requested pick up location which was much closer to our house.

Michael T. en

Grado:

El cliente no dejó un comentario.

ling Z. en

Grado:

The officer service for us is nice and patiently.