Comentarios del cliente para Behind The Pines Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Behind The Pines Storage

Grado total:

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rich C. en

Grado:

El cliente no dejó un comentario.

Linda R. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Nick B. en

Grado:

Pick up and drop off using the 24 hour system was a big hassle and we had problems with both. For pickup it it didnt have me registered for the 24 hr. So we had to call for the lockbox code. Even though I chose the 24 hr when I registered. The mileage on the vehicle came up way off when we dropped it backed off. So we had to call again. Each time it took at least a half hour on the phone to get the issues straightened out!!!

scott M. en

Grado:

Nothing specific to improve. Maybe availability of a 5' x 8' enclosed trailer at the site, but will definitely consider using this location again.

alex W. en

Grado:

Couldn’t do the paperwork while I was attempting to pick it up or accept my payment when I had the uhaul trailer had to pay over The phone to customer service In order to pay. Very stressful

Randall M. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Louis D. en

Grado:

This site and the attendant were very helpful; a refreshing end to a disastrous experience! We scheduled a truck two weeks in advance of our move (1/2 mile from our old address). I received "confirmation calls" from U-Haul twice in the time leading up to our move date. Friends and family were at the house helping to pack, and were ready for the morning (some having to take time from work schedules and/or vacation time). At 2:30 pm the day before, I was told no trucks were available in the area. After insisting U-Haul make it right, they found a truck 45 minutes away from my home. They informed me the pick up location would close in 45 minutes (which means I had to drop everything I was doing and get a ride for pick up). The attendant was understanding and patient; he is probably the only sane person working for U-Haul. This review is asking for a rating of the pickup location; it was fine. However, the whole rest of the experience was a nightmare. I will probably never use U-Haul again!

chris D. en

Grado:

El cliente no dejó un comentario.

Denise R. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Albert B. en

Grado:

Proprietor was polite & helpful.

bill J. en

Grado:

Jim is very service oriented. He really works for the customer to get a good truck for their needs and works with them regarding pick up and delivery. Great experience.

john B. en

Grado:

El cliente no dejó un comentario.

matt J. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

cheryl C. en

Grado:

El cliente no dejó un comentario.

JOHN B. en

Grado:

Jim and Marty where great. they made me feel welcome. The quick checkout out thing needs to be modified. Wasn't all that quick.

Rachel T. en

Grado:

The gentlemen at this location was very helpful and courteous. He went above and beyond to help make renting a U-Haul very easy process.

michael S. en

Grado:

Absolutely NOTHING! These are the type of associates that make moving a pleasure... great customer service.

jim B. en

Grado:

Thanks to Jim we got in and out in a very quick timely manner. Thanks Again. James Barlow

James M. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Definitely rent here again. The silly old man is so knowledgeable on uhaul and storage. Went out of his way to help.

Natalie N. en

Grado:

El cliente no dejó un comentario.

john R. en

Grado:

Jim was very helpful. He made a special effort to open his business on Sunday morning to help me with the rental. All was good.

Cynthia F. en

Grado:

The gentleman that rented me the equipment at the location was amazing!

David T. en

Grado:

Jim goes out of his way to help and make arrangements for your rental. Great guy to work with!

Sunshine K. en

Grado:

I have no complaints about the dealers themselves, but I am not happy about all the errors made on my reservation I was suppose to pick up the truck within a 10 mile radius and had to pick it up 26 miles away , Vicki reluctantly gave us an additional 20 miles to help compensate , the rental was originally schedule for a 48 hour period when I went to pick up the truck I was told we only had the truck for 24 hours once again I called Vicki and with some back and forth with her she agreed to give us the addition day . This is just my opinion but she really needs to brush up on her customer service skills , none of these issue were of any fault of my own and I didn't appreciate being treated like and inconvenience and being talked down to .

bill J. en

Grado:

The truck appeared to have had some frame or chassis damage in the past. From the rear, the frame was very crooked. No problems at all with the provider.

David T. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

J

deanna G. en

Grado:

El cliente no dejó un comentario.

BENJAMIN F. en

Grado:

My experience with this storage facility was great and I would definitely recommend it to anyone needing storage.

Stewart G. en

Grado:

El cliente no dejó un comentario.

mindy H. en

Grado:

El cliente no dejó un comentario.

PAUL M. en

Grado:

Jim at behind the pines is a wonderful storage unit owner. I highly recommend using behind the pines for your storage needs.

VIRGINIA M. en

Grado:

We were very satisfied with the service and facility.

devon t. en

Grado:

.

robert K. en

Grado:

Truck only had 4000 miles on it but the front tires were worn out on the inside edge down to the steel. Steering wheel was off center by 4 inches. Very unsafe truck.

thomas K. en

Grado:

Jim took care of me very nicely, thanks

Lynn Z. en

Grado:

Great place, easy to rent, friendly, I will rent here again if the need arrises

Vaughn F. en

Grado:

They were closed when I dropped off unit

Mark B. en

Grado:

Great experience. Jim was helpful and extremely friendly. I would not change a thing.

beverly S. en

Grado:

El cliente no dejó un comentario.

Ronald K. en

Grado:

Jim provided great service and he was very courteous .

James M. en

Grado:

El cliente no dejó un comentario.

kim R. en

Grado:

Every thing was perfect Thank you very much

Denise R. en

Grado:

El cliente no dejó un comentario.

Micheal T. en

Grado:

El cliente no dejó un comentario.

jim B. en

Grado:

Great Service Jim. I will be back for all my UHaul needs. Keep up the Great Work. Thanks Again James Barlow

Evelyn S. en

Grado:

Was charged a $25 fee and I don’t know why we put in gas and cleaned the truck before returning

steve W. en

Grado:

El cliente no dejó un comentario.

john B. en

Grado:

I called at the last minute at the height of college moving season and even though Uhaul showed no availability he was able to secure me a trailer that was coming back early. He went out of his way to help for a $30 rental. Very impressive. Thanks

bill J. en

Grado:

Truck was ready at time of pick-up and met specifications. Paper-work process was smooth and efficient.

ANDREW M. en

Grado:

El cliente no dejó un comentario.

Jessie T. en

Grado:

El cliente no dejó un comentario.

bill W. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

El cliente no dejó un comentario.

Tom P. en

Grado:

The cost was outrageous! I'll never use UHaul again.

jamie N. en

Grado:

El cliente no dejó un comentario.

Carl M. en

Grado:

Extremely friendly staff. Would highly recommend. Thanks!

en

Grado:

Nothing keep up the great service, helpful and courteous staff

joe D. en

Grado:

El cliente no dejó un comentario.

Paula C. en

Grado:

need to be more forthcoming on what can fit in u-box. furniture is much bigger now.

CAROL D. en

Grado:

Nothing - service and staff were great from start to finish!

barry P. en

Grado:

El cliente no dejó un comentario.

brian A. en

Grado:

Behind The Pines Storage is great. Very friendly and very helpful. This is a great company/location to rent from.

jennifer R. en

Grado:

El cliente no dejó un comentario.

Denise R. en

Grado:

El cliente no dejó un comentario.

CYRIL L. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

Had the correct trailer, was helpful with hook up and made sure that customer knew the "do's" and "dont's" with the equipment.

bill J. en

Grado:

The owner has always been attentive to needs and requests. We are repeat users.

DAVID T. en

Grado:

What a funny old man! Great customer service.

chuck C. en

Grado:

Jim was great to deal with............will use him again!

Mike O. en

Grado:

El cliente no dejó un comentario.

Sherry M. en

Grado:

Great service! I would suggest a less confusing website for customer use. I was receiving U-haul calls/emails and Moving Helper calls/emails, not knowing both are basically the same company - an explanation at booking would be a big help, as well as not having different company names.

Denise R. en

Grado:

El cliente no dejó un comentario.

Kyle R. en

Grado:

Never went to this location

john B. en

Grado:

El cliente no dejó un comentario.

Patrick N. en

Grado:

The manager was quite helpful and friendly

GEORGE C. en

Grado:

The Uhaul Mt. View California store needs more people working. They were inattentive and never answered their phone. Their people were prone to mistakes. The company that delivered the boxes to our apartment in California kept changing the delivery dates. This caused us to be unable to get help loading While I found Behind the Pines in Ohio to be excellent overall, I was very dissatisfied with the service of the California side of Uhaul. You need to work on their customer service skills!

gregory M. en

Grado:

Friendly and professional service. Equipment was in very good working order. I recommend them.

howard B. en

Grado:

El cliente no dejó un comentario.

bill J. en

Grado:

Jim at Behind the Pines has served the renting party many times by providing the requested sized truck in good running order and clean condition. Truck is available when needed and Jim has been continuously accommodating. The newer Ford truck was a pleasure to drive.

susan C. en

Grado:

El cliente no dejó un comentario.

christine W. en

Grado:

El cliente no dejó un comentario.

paul M. en

Grado:

El cliente no dejó un comentario.

Melody G. en

Grado:

El cliente no dejó un comentario.

Barbara L. en

Grado:

Very friendly and helpful

ROBERT M. en

Grado:

On an account large as this one a 30% to 40% discount on Dallies or Boxes would have been a good gesture. A frequent customer order discount of 25% would have been a great way of showing customer appreciation. The free month of storage is a scam and misleading.

Chuck Y. en

Grado:

El cliente no dejó un comentario.

bill J. en

Grado:

Jim has continued to provide our parish with a very good truck for transporting a collection of household donations. Clean, well-maintained, ad ready for use.

Tom P. en

Grado:

The proprietor is very helpful. He goes out of his way to assure the customer of a good experience.

DAVID T. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

El cliente no dejó un comentario.

Darren L. en

Grado:

The oil cap was off and sitting there. The passenger side mirror was loose and couldn't be tightened. So it moved. A lot. Kind of dangerous.

JOHN M. en

Grado:

El cliente no dejó un comentario.

PAM C. en

Grado:

As always....Behind the Pines went above and beyond! We had a pretty serious snow...and Jim still made getting the trailer easy! Well done!

marge K. en

Grado:

The truck was in good condition, brakes were good, lights all worked. We had no trouble at all, and the gentleman that took care of me (Jim) was very, very nice and accommodating. I would definitely use them again.

john G. en

Grado:

El cliente no dejó un comentario.

john M. en

Grado:

The folks were very friendly and helpfull accomadating

MATTHEW O. en

Grado:

El cliente no dejó un comentario.

linda H. en

Grado:

Provided with mechanically sound truck, with smooth ride. Available when needed. Accommodated a change in pick-up on our part. Thanks.