Customer Reviews for Behind the Bluffs
(U-Haul Neighborhood Dealer)

160 reviews

513 Saline Rd   Fenton, MO 63026

(636) 326-5359

Location Hours

  • Mon-Sat: 8:30 am - 10 pm
  • Sun: 9 am - 10 pm

Services at this Location:

Contact Us

(636) 326-5359

513 Saline Rd
Fenton, MO 63026

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 10 pm
  • Sun: 9 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Braden R. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
3.0

The whole process was pretty easy and the lady at the store where I picked up the truck was very friendly. My one major complaint is that I requested 24/7 pickup and had the time set for 7am. When I arrived that morning to pick up the truck it changed how I could get the key to, in-person and that I would have wait until the store opened. So I had to wait until 8am, which wasn't terrible but I had several people I had to notify of the change and then that resulted in less time that they could help move. I guess that option to pick up the key after hours is not available at that location as they had "white-out" covering the barcode to scan. That should have been shared when I was making the location selection instead of the morning of pick up.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Ordered furniture carts and none were available. Moving blankets were wet and dirty.

Kurtis M. 
Rating:
5.0

The staff at this location was professional, helpful, and extremely friendly. Will definitely pick up at this location again next time I need a truck!

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Pam P. 
Rating:
4.0

Truck was way too old (2008) to still be a rental truck. Driver's door has to be slammed, hard, to close; engine is running rough; mirrors were near impossible to adjust; windshield wipers are in poor shape, interior lighting has to turned on/off manually; don't call it a 15' truck if the floor isn't 15' (12' long ladder wouldn't fit on the floor) and I've never driven a vehicle where my foot could press on the brake and gas at the same time but on this truck I could and it nearly caused 2 accidents.

Kenneth Z. 
Rating:
3.0

The site was an agency, the truck was clean but there was a broken windscreen glass deep in the gap between the seat and backrest on driver side. I didn't know how to release the foot break so I had to spend Time to find out via the Internet unfortunately the U-Haul videos site was not functional on my phone. All in all the site was fine but probably the operators need to have operational knowledge of the vehicle so we can have a quick guidance on operation

Peter M. 
Rating:
4.0

Customer did not leave a comment.

RICKY K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

Arranged reservation on line including supplies. At pickup I was told they don't provide supplies. I had to find another location at the last minute for the moving blankets, etc.

Judith S. 
Rating:
3.0

I ordered a dolly and one was not available. I had to also ask for the moving blankets that I ordered.

Thomas P. 
Rating:
1.0

Why do you advertise $19.99 and you charged me 99.00+ for seven hours of which I only used 3+? I will consider other options before I use U-Haul again Patricia Kapsar 314-630-5259

patricia K. 
Rating:
2.0

The attendant was unsure where the key was and the system was not able to pull my order, i had to reorder another truck.

Sarah A. 
Rating:
1.0

Waited over an hour in line to pickup the truck. There was only one customer in front of me, but the representative had difficulty processing the forms on her phone. Additionally they had to wait on other customers who were purchasing gas and/or store items. There were no furniture pads or dolly in the truck as requested in the reservation. The representative present when the truck was returned was extremely rude. Based on this experience, it is highly unlikely that I would use u-haul again.

Jeffrey H. 
Rating:
3.0

Cashier was playing a game and did not acknowledge us until she finished the game and then complained about u haul not letting them know I was picking up the truck on Sunday

ROBERT S. 
Rating:
3.0

I reserved my uhaul for 2 days. When I picked up the uhaul on July 31st at 11 am I found out I only had it for 8 hours. I called uhaul and was told sorry but there was nothing they could do. It got extended to 8am the next morning, but that's still less than 24 hours. When I dropped it off I was charged for 2 days. What???? So they clerk knew how much time I had it and only charged me for one day. At least she was nice. I will never use Uhaul again. Very poor communication. A email could have prevented any problems.

Angele F. 
Rating:
5.0

Staff there is amazing

JUDY M. 
Rating:
1.0

This place is a rip off I wanted to do a one way trip and drop the truck in my home town but she told me flat out no I had to bring it back when I left with the truck it had 1/2 a tank of gas when I got ready to come back it was 1/4 tank I put $50 in it gave me 3/4 of a tank got there it was a little over 1/2 a tank they said it was 15/16 full that's a lie then they charged me $38 to fill it that's wrong you people are running a scam or something there I wanted to rent a trailer but for some reason I couldn't because of my truck it's a 04 spirt track with a tow package o it to pull trailers but you won't allow me to rent one for some reason I want money refunded for the gas and the optional protection plan I didn't ask for and didn't want so if you are a decent company you will make this right

Tim P. 
Rating:
3.0

Truck drove really rough, not a smooth ride at all. Tires were bald and seat belt wouldn't stretch to click, if I wasn't in a time crunch I would have refused the truck on that basis

Timothy O. 
Rating:
5.0

Several other sites were closed on Sunday or only accepted trucks, not trailers. Finally, we found this one. Everything went well.

Dan W. 
Rating:
3.0

Wasn't expecting to pay 109$ for 60 miles and about 2h use. Cabin was dirty and had a horrible cigarette stank.

Dimitar P. 
Rating:
5.0

Convenient location. No changes needed. Easy on-line contract.

Gary T. 
Rating:
3.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
1.0

Customer did not leave a comment.

alice J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
3.0

Parking was very tight

Steve G. 
Rating:
1.0

They ripped me off wouldn't follow thru with making charges right. Blew me off and i probably will look into using other companies in the future.

Tanya H. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
2.0

Young men with no concern for wearing a mask. Really?

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

Russell Z. 
Rating:
2.0

We did not get all the stuff we ordered online for the reservation and did not know it wasn't there until I got to my location for packing up stuff. We had to call the uhaul and make sure they didn't charge us and then get a refund on the equipment we paid for. The truck was dirty.

Brian W. 
Rating:
1.0

Previous experience was absolutely 5-star. This one was not. The truck was dirty, had a bunch of stuff left over from previous customer or it was a bunch of Evangelist material that had been put in the car by the location owner, I'm not sure. Pads were kept in a small, damp-looking shed behind the location and weren't all even in bags.

Jeff S. 
Rating:
3.0

Printer did not work.

James G. 
Rating:
5.0

I had no problem with the location or truck but I am very upset with how expensive it was to rent a 10FT truck for 2 hours. I put less then 30 miles and it was over $70. I will not be renting again

Timothy L. 
Rating:
4.0

The truck was dirty & had cigarette ashes all over it. It reaked of cigarette smoke.

Barbara T. 
Rating:
5.0

It was a good experience

Carol W. 
Rating:
4.0

i think if they rent a trailer they should cum with a spare or asked if they to would like to get one fore a deposit.

Wayne L. 
Rating:
2.0

Primarily a convenience store with a few U-haul vehicles available for rental.

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

Dung P. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Owner is a complete asshole.

Chase E. 
Rating:
3.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Haley M. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
2.0

Took long time to rent because of computer issue and one of the lights didn't work and they couldn't fix it so I had to drive Six hours at night without a light

Kevin G. 
Rating:
4.0

A good experience. Only some confusion with billing. We were told that we would be billed when we had already paid.

mary L. 
Rating:
3.0

Customer did not leave a comment.

tim B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

same comments about needing more than one person working.

Angela P. 
Rating:
3.0

I think they need to have more than one person working. The place is also a small general store type place and if that person is helping uhaul clients then he has to lock the business down during that time.

Angela P. 
Rating:
1.0

I had made the reservation the previous evening for a 26' truck and a dolly. Upon arrival, the person checking me in for the reservation was very nice. However, she added extra insurance that I had not specified on my reservation nor requested when checking in. She said, “most people get it.” The truck upon inspection was in poor repair. Skirting was missing, the head light looked like it was about to fall off as a couple of examples. Generally, there was not a spot on the truck that did not have a scratch, dent or major repair needed. Also, the dolly that was on the reservation was not available, so we had to drive the opposite direction of our destination to pick up the reserved dolly. The truck ran fine during the day. However, in the evening when the lights were turned on, one of the marker lights goes out signifying an electrical issue. The gentleman who was supposed to be closing out the reservation was rude and said he refused to check the truck in. After getting off the phone with a u-hail representative, a new employee came out to finish checking in the truck. She was the only positive about this whole experience.

Hanna H. 
Rating:
3.0

The staff was polite and friendly! However parking was tight.

Michelle H. 
Rating:
2.0

The lady we encountered said we needed to go on/line for the return, and she had no role to play in the return. The parking area was so small we barely got our big truck in to it. We were unable to make contact with the online check in. Finally a nice young man came out and took care of it for us. There is another drop off location nearby which should be recommended to your customers ... located on old Hwy 21, near Hwy 141. They have plenty of room, they're in a great location, and they surely are more helpful than the behind the bluffs location.

terry E. 
Rating:
3.0

Staff aren't allowed to help anymore everything has to be done on your phone

Katherine B. 
Rating:
1.0

I had paid to pick it up at 7:30 AM. The establishment was closed. I called U-haul to notify them, they sent me to another establishment for 8:15, which also was closed. I had to go back to Behind the Bluffs at 9, when they opened. Then it took the lady who worked there 50 mins to fill out her end of the paperwork. I filled out my paperwork on my phone for my check-in. I had a moving company scheduled for 8, but didn't even get to leave Behind the Bluffs with my truck until 10, 2 and A HALF HOURS later than scheduled.

Amanda B. 
Rating:
5.0

parking lot is very small and can be difficult to manuver

Norm K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
1.0

Sorry but this neighborhood is not for a single elder woman to return a trailer by herself. The store was selling vapor cigs at the time and I could not get in a word with the two women behind the counter because they were on the phone with personal business. I had a man blocked outside and he was waiting for someone to come out to move the trailer while I was waiting for the women to hang up and do my paperwork. Smelled strongly of cigarettes in there and the workmen were very smelly and had on wife beater shirts.

Dorothy B. 
Rating:
5.0

Staff was very polite and helpful during the return process.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Azam K. 
Rating:
3.0

Hand truck and dolly were not at site as ordered on-line. Actual U-Haul truck was clean and drove very well.

Michael H. 
Rating:
3.0

Truck was super dirty in cab area and had an atrocious smell. Also odometer kept changing modes so I felt like it was not accurate. The bill was nearly 1/3 higher than originally quoted thats a large window. Also rental beginning was 45 minutes rental return with nearly as long seems awfully time-consuming.

Danielle F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

We had signed up for the 24/7 pick up/drop off but when we finished signing in on our phone, 50 minutes when by and we still didn't have approval to take the truck. The keys were inside the store so we had to cancel our reservation and start a completely different one inside the store for the same truck. Online we ordered 2 dollies and they weren't even in the truck. When we were done and dropped off the truck, our invoice shows that we were charged for the $56 safe move plus. We were not asked if we wanted that package. In fact, I signed up for the $14 package when I signed up online. What a mess.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

The dolly for my car was brought in for my rental and it was not in great shape. One of my cars tire strap came loose when I got to my destination.

Timothy H. 
Rating:
3.0

great job

david B. 
Rating:
5.0

Nothing down to earth people

Matthew A. 
Rating:
3.0

There was a headlight out. Also we were told it could be back later. We were just over 2 hrs later than the planned 8. It was almost $40 more.

janelle R. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Shorter wait time

Jasmyne J. 
Rating:
5.0

Very simple check in/out. Customer trust is high that they give it to you and you return it in good condition. The vehicle I had was definitely used a long time with 100k miles but it worked for a small project. The ramp was critical and made my unloading a toolbox a breeze.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Only had 1 trailer and 1 10 foot box truck, but they had what I needed.

Leonard W. 
Rating:
1.0

Absolutely terrible and unprofessional. When renting this morning we requested a blankets were told “I have a business to run and don't have time to find them”. It took a half hour this morning to rent it and 45 minutes to return it. I was also charged for 2 Dollys and only recived one.

Denice S. 
Rating:
5.0

The only thing is I was under the impression I should fill it up to full. Over paid on gas . Got a great deal at 2.12 a gal. I was told no refund.

linda T. 
Rating:
5.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Very friendly personnel, easy return

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

paula D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Keep doing what you're doing!

David T. 
Rating:
3.0

Make sure you have the inventory that is rented.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nothing was awesome.

Scott P. 
Rating:
4.0

Very great service Everyone was very friendly and professional

STEVE W. 
Rating:
3.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Sheila E. 
Rating:
3.0

My only complaint is that I had to retrieve the trailer and hook it up myself. Luckily I have rented this trailer before and knew what needed to be done.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

The staff didn't know anything but were to park the trailer, the storage lot entrance was so bad it almost tore up my vehicle and there was so much trash and broke down cars you could barely even maneuver, I had to unhook the trailer myself they didn't supply a jack had to use the tire jack from my car as I am not strong enough to pick up the trailer off the ball when I used my jack their drop off location is slopped and trailer fell off jack and almost hit my car not once did anyone attempt to help me from this dealer.

Brelyn L. 
No reviews have been submitted for this location.

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