Keep up the good work
Anthony e
Customer Reviews for Beer & Smoke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
Anthony eSnack pack for the road
Anthony eThat was by far the fastest and easiest experience I’ve ever had renting a U-Haul will definitely use this location again and will definitely recommend this location to my family and my friends
Rafael HMy reservation rate changed when i went to pick up the vehicle. It increased over $800 and i was told that there was nothing i could do, i had to pay that amount in order to leave with the vehicle and take it up with Uhaul. Now I have been chasing down Uhaul for answers and a refund as that was not the rate i agreed to when i made the reservation. If i would've known that, i would have never chose Uhaul as there were cheaper rates elsewhere. I felt like my hands were tied as I had no choice but to pay that amount as it was for a move and i was closing that day and needed to be out of my house. I had no time to make other accomodations.
John LCustomer service is excellent, the owner if facility is extremely helpful & professional. I have been to many Uhaul rental locations, this one by far is my preferred one...
Michael CClean inside tobacco and marijuana left in cup holders lots of dirt on floor gas wasn't full needed power steering fluid
constanen mThis location takes customer service to another level! I drive extra miles here just to deal with the guys that always take care of me!
andrew rThe pick up process with the mobile pick up is terrible
Lily BEverything was perfect.
Michael CThe clerk was very nice. Young kid but knew what he was doing and was fast at check in as well as when I returned.
meghan cTruck needs some maintenance
seamus nGreat customer service. They are way more helpful than the other locations
trez rVery helpful young men. Pleasant
Judith KRoll back the per mile gas charges.
Salvatore BI was charged for gas even though the vehicle was returned with more gas than it started with. I have photographic evidence to prove it. I notified the location and they send they would credit my card. So far I haven't seen the refund. I do not understand how such an error could happen.
Charles FUHAUL. Can. Make. Transaction on return that we can know what are we being charge overall available. To its customers
Kenneth rNothing, great service!
John aI just want to say I was supposed to pick up a 15’ and when I arrived there was only a small truck. The gentleman behind the counter promised me for the inconvenience $.99 a mileage instead of $1.89. I was charged and billed for the $1.89 and the error was never corrected even with me calling them. For this I am dissatisfied you cannot promise a $$ and then charge another.
Adelin TEverything was great
dan rwonderful wonderful wonderful thanks so much for the amazing experience will always recommend
Viky SWe have rented from this location several times throughout the years. They have always been very professional, accommodating, and understanding of what we were looking to rent.
EDITH PNATIONAL needs to make sure location has the blankets and handcarts for interstate moves
andrew vGreat customer service. Very friendly
DEBORAHLYNN UI was charged for gas but I filled the gas back up & have yet been giving my money back the balance for 100 miles is still pending when I used about 30 something miles
ashley HNice and quick rental process, great management, even helped me hook up trailer in the rain for no extra cost! Definitely recommend
andrew rThe trailer had no electrical connection, I had to go home to pick up my connector. Or wait for technician to come after being told the trailer was ready for pickup. I had to physically connect the trailer to my truck, directly on the ground the tongue laid. Very poor management.
JOEL VEverything was perfect. Thank you
Michael CFacility was exceptionally accommodating and courteous. I would DEFINITELY recommend
NICHOLASD EPrevious renter returned the equipment 90 minutes late, causing my schedule to crash.....which cost me $225.00 in extra labor...plus 4 hours of my own time....
JOHNT CI did not 0pt for taking the insurance. I booked online and I am very upset that the insurance was added
Louise GThe guys couldn’t have been more helpful, excellent customer service!
Ali N10000 better than the above location Will definitely use again
Susan BThe person behind the counter was very nice and helpful. The pick up location lacked the facilities to make it a one stop shopping experience. We received a 10 ft truck that looked like its exterior was used on a Mosquito J@e road trip (hundreds of smashed dead bug carcass) and poorly swept rear interior. We drove up the block to pick up to a uhaul dealer to pick up missing moving blankets. The 2 uhaul representatives were great. One was nice enough to fill the empty windshield reservoir.
Stephen BVery fast and efficient,Knick was very helpful.
thomas gEddie and crew are well informed and always knowledgeable. I've used them multiple times and they are always excellent.
BRENDANC GI had to lift the trailer to attached to my car since it DID and when I returned it back because it NOT has the jack , which cost me back pain .
HESHAMZ AEverything went well! Professional, courteous staff! Clean equipment! Very pleased!
SAL ZGreat Service!
Andrew SI reserved a 6x12 trailer days in advance before I was to pick it up, when I arrived there was no trailer except the smaller 5x9 trailer, so I rented that one, and was charged for the bigger one,
ANTHONYSTEVEN LFriendly and helpful staff.
ANA MI would like to start by saying I'm the type of customer that never "complains to the manager". Made the appointment on U-haul main website was contacted 2x to reschedule, and asked to change truck size. Truck was dirty, transmission was shot always stuck in 1st gear over revving. Rented moving blankets, they informed me they only had 12 instead of 20. When I looked in the truck there was none. U-Hauls main website directed me to one address, I called the confirmation phone number that was texted to me because the office was closed at my appointment time, was told to drive down the road to a sketchy weed pipe/bong shop where a kid took my credit card. Called the weed shop 3x on my way back with the truck to see if they were open and they never picked up the phone. This experience was so poor, I couldn't believe this major company was still in business.
KEVINM HGood experience
Leslie LFriendly fast service during pick up and drop off. Will go back again.
ANDREWT CVery helpful great service
PAULA MTypical bait & switch BS. I was told the trailer would be $29. Was charged $40 + tax. I'm guessing this is a Uhaul thing & not the fault of the rental locattion.
PETERG MSuper friendly and fast service. I felt like a priority. Thank you!
ivan f