Comentarios del cliente para Beechgrove Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Beechgrove Self Storage

Grado total:

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Karl C. en

Grado:

Extremely friendly staff

Eric T. en

Grado:

El cliente no dejó un comentario.

Richard T. en

Grado:

Customer service was excellent, service rep. had a very positive attitude about the rental service this made for a pleasant experience.

michael m. en

Grado:

El cliente no dejó un comentario.

Chris R. en

Grado:

I wasn't real comfortable with the type of tongue that hitched to my truck from the trailer. But it worked ok.

Chris H. en

Grado:

Returning the trailer was a bit of a challenge as only 1 single spot remained open and another trailer was partially taking up the slot. It was also on a hill so the trailer kept rolling once I disconnected it, needs chocks or something to secure it. Customer service was fantastic however.

Anthony T. en

Grado:

I was up charged $54 dollars for fuel when I returned it with the amount I was supposed to. This is ABSOLUTELY UNACCEPTABLE.

Reid K. en

Grado:

El cliente no dejó un comentario.

Stephen L. en

Grado:

El cliente no dejó un comentario.

Elliott C. en

Grado:

Twice I have rented a trailer and twice one of the turn signals did not work.

Charlene M. en

Grado:

Everyone is friendly and helpful...

james e. en

Grado:

El cliente no dejó un comentario.

Jeff B. en

Grado:

Nothing. They were friendly and helpful and attached the trailer for me.

Dave G. en

Grado:

Moneybackforearlyreturn

Dale B. en

Grado:

I dropped it off here, and then realized I had clicked another nearby location previously. I called here and they fixed it! Great service.

Sancosh P. en

Grado:

Truck had issues, stalled 3 times barely made it back to uhaul and posed safety issues. Corporate change my reservation but failed to tell me they did not have a truck in the same size (26ft) and then next day call and say all they have is 17". They told me your rep Lakesha should have told me that while I was changing my reservation. Then the lady that called me to tell me only 17' available was being rude to me.

Brad D. en

Grado:

El cliente no dejó un comentario.

Claudia T. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

Great experience and they were very helpful at Beech Grove. They followed up to make sure the truck I needed was available and back in service for our move. Thanks

Elena H. en

Grado:

This location was very helpful and helped me to sort out the mistakes in my reservation that we’re made by the other dealer (where i picked up the truck from).

Jeri F. en

Grado:

Jesse went above and beyond during our visit. First truck wouldn’t start so he put us in another one immediately with no additional charge. Great customer service!

William H. en

Grado:

El cliente no dejó un comentario.

Kaci E. en

Grado:

El cliente no dejó un comentario.

sherri b. en

Grado:

El cliente no dejó un comentario.

Paula R. en

Grado:

Nothing at all, the folks here were a delight.

WILLARD B. en

Grado:

El cliente no dejó un comentario.

Andrea H. en

Grado:

Everything was great with the rental, it was clean but the tires were bald and definitely needed replacement.

James B. en

Grado:

El cliente no dejó un comentario.

Dale B. en

Grado:

Just keep smiling. ????

Justin B. en

Grado:

The lady was very helpful, great customer service??

Colleen B. en

Grado:

I have nothing I can say to fix. They were friendly, ready, truck clean and extremely easy to work with. Thank you so much for making a move not quite so bag :)

Joyce M. en

Grado:

I had a very good experience today. Had no problem renting the truck.

Sancosh P. en

Grado:

This location was great! Very Nice and helpful owner.

William R. en

Grado:

El cliente no dejó un comentario.

Tosh P. en

Grado:

El cliente no dejó un comentario.

Avery A. en

Grado:

Quick and easy. Good people

Karen M. en

Grado:

Don't call asking them to be bumped! Just because the "norm" based on your opinion to move a 1 or 2 bedroom is within your estimated time to do so is not true for others.

Marvin c. en

Grado:

El cliente no dejó un comentario.

Erin W. en

Grado:

The online check in process was easy BUT final approval took way too long.

Jennifer L. en

Grado:

It's really hard to leave a good review when you find out that you were lied to!

Jennifer L. en

Grado:

I was lied to about what the cost of my total rental would be. I rented a ten foot truck that did NOT have a ramp, and was told I would have no fees after hours. I wasn't refunded for the mileage that I didn't use. I was charged for a storage online and at Beechgrove. I was also charged two late fees within two days and threatened with an email that I owe and will be charged double and locked out if not paid in full when I paid!!!

DAVID R. en

Grado:

The lady at desk was great

Sherry S. en

Grado:

El cliente no dejó un comentario.

Cheryl M. en

Grado:

El cliente no dejó un comentario.

Leana C. en

Grado:

El cliente no dejó un comentario.

Nizar I. en

Grado:

I rented the 20 foot truck for twenty hours. This site deceived me and requested the truck back 1:40 minutes earlier. The rep who called me from this site, "Bob", was extremely unprofessional. The owner did not care much. Horrible service. Integrity is very questionable.

James P. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

El cliente no dejó un comentario.

Philip T. en

Grado:

Not sure all went very smooth

rachel e. en

Grado:

Amazing service! Fast and friendly, would definitely recommend!!

Stephen N. en

Grado:

Everyone is always so nice! Thank you!

Dung H. en

Grado:

El cliente no dejó un comentario.

Dwayne D. en

Grado:

Wait time was really long to rent the truck. Only able to deal with one customer at a time.

Karen M. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

El cliente no dejó un comentario.

Kevin G. en

Grado:

The relationship with Compass Storage is as tight as suggested. Please investigate this before suggesting one way rental for fork truck.

brian d. en

Grado:

It was a great experience. The office person was very helpful and quick to get me moving. The truck was ready and clean. I couldn't have asked for any more. Thanks!

Josh W. en

Grado:

El cliente no dejó un comentario.

kevin c. en

Grado:

awesome communication pre trip and pick up!

William H. en

Grado:

El cliente no dejó un comentario.

Marsha B. en

Grado:

Make sure Dolly and Blakey’s are put in the back of truck. However, this Uhaul business compensated us on our final bill because of it.

oza d. en

Grado:

El cliente no dejó un comentario.

terry n. en

Grado:

El cliente no dejó un comentario.

JEFFREY S. en

Grado:

Streamline the after-hours turn-in process, bit clunky over a phone app.

DAN K. en

Grado:

Thx for the great service!

Malinda W. en

Grado:

Very professional w/ great customer service.

teresa k. en

Grado:

El cliente no dejó un comentario.

Shaun H. en

Grado:

El cliente no dejó un comentario.

Mary E. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

Very knowledgeable and polite gentleman at the desk. Great customer service!

Karen B. en

Grado:

This truck needs to have its transmission checked. I hit the brakes and the rpms revved until I punched the gas... Jesse told me if I returned the truck early that we would receive a refund.

Julie B. en

Grado:

El cliente no dejó un comentario.

Jana M. en

Grado:

El cliente no dejó un comentario.

antonio r. en

Grado:

El cliente no dejó un comentario.

Joni G. en

Grado:

Great customer service and helpful

Jennifer R. en

Grado:

I drove pass a different U-Haul bc I had used this location b4. They have Super easy pick up - took less than 10 mins n just few questions. And super easy drop off - attendant met me at truck and when I told her I needed to walk around n roll up passenger window, she stated she would take care of it! Great customer service! Thx!

John W. en

Grado:

El cliente no dejó un comentario.

George D. en

Grado:

The woman who helped us was very friendly and made the experience exceptional. Thanks for a smooth rental!

Norman D. en

Grado:

Counter service needs to be better prepared to handle customer flow. Additionally, truck was parked in such a way that we were unable to inspect vehicle prior to pickup. Was not greater or thanked properly. Overall, would probably not rent here again unless I had to

Donald M. en

Grado:

The trucks battery was 6 years old and would not start after I turned it off. I had 4 places to pickup and was only able to pickup at 2 locations due to not being able to turn the truck off.

Kevin G. en

Grado:

Fantastic customer service and tutorial.

rosalind H. en

Grado:

This was a long distance one-way move. A 26 ft. truck was reserved 2 weeks in advance. The best they could come up with in that time was an old uhaul with 150,000 miles and a broken front drivers seat...try sitting on that for 16 hours! I would not use this uhaul dealer again.

Daniel T. en

Grado:

El cliente no dejó un comentario.

Tim H. en

Grado:

The girl that is always there is the best

Peter F. en

Grado:

The truck windows were iced and all fogged up and the side mirrors were wet and difficult to see with. I had to stop at a parking lot just down the road and use my jacket to wipe down the windows and mirrors again. There was no assistance from the owner and no paper towels or rags to wipe with. I do love Uhaul usually but was disappointed in the lack of care of making sure the windows and mirrors were completely operational for me.

Karen M. en

Grado:

I would recommend that a confirmation reservation be firm, not change reservation after receiving confirmation 2 days later. A 24 hour should be honored from the original confirmation. Things were eventually made good but I had to re-arranged my help to accommodate my reservation twice. I couldn't just cancel because of the urgency of moving my elderly mother to my home.

Khristie P. en

Grado:

El cliente no dejó un comentario.

john v. en

Grado:

Great experience, made moving a lot easier. Thanks John

Sharon B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

DONALD M. en

Grado:

El cliente no dejó un comentario.

Donald K. en

Grado:

Didn't get to talk to anyone in person. Was there during office hours and office door was locked. Sign on door gave a cell phone number to call, and when called no one answered and voice mail was full so I couldn't leave a message. We just left the trailer on the lot and stuck a note in the door. They called us back later that day. I assume they got our number from their caller ID on their cell phone.?

david r. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

24 hour return app didn’t work. However when I called to make sure I was squared away with the return the lady stated that the return app went through. I never made it past step two so I’m not sure how that’s possible.

Olivia G. en

Grado:

Location is recommended only for the use of the uhaul truck and for Jesse's thoroughness during the return.

Mark D. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Jackie B. en

Grado:

El cliente no dejó un comentario.

Beth M. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

I have rented a storage unit once and a uhaul twice with this family. They are friendly and answered any questions I had. We literally moved out and in my new home in record timing. Picking up and dropping the truck back off was quick and Easy. Thank you so much!!

Jamie M. en

Grado:

El cliente no dejó un comentario.

miriam P. en

Grado:

Everything was handled simply and efficiently.

JAMES P. en

Grado:

We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

BARRY C. en

Grado:

John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional looking