They added charges I directly declined, and lied about it too, even though I had photos.
John M
Customer Reviews for Bedrock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Awesome customer service rep.
Miles GTo whom it may concern I was so not happy at all with this truck first of all the steering was terrible the breaks squeaked the dashboard lights wasn't working the only thing I found that was good it was clean my trip was not happy at all thank you for your truck and your time unhappy
Hattie FTo improve you could stand with the quote we were given rather than send us to 3 different stores to get a truck we had already reserved. And give us a 20 foot truck that we reserved rather than a 15 foot truck.
bill mThis wasn’t the location that I made the reservation for. It was 12 miles from my house. So add 24 miles to my allotted mileage, and I’m over mileage. Also, I ordered 12 furniture blankets, they had Zero. The young girl behind the counter lied to me about giving me a military discount. Said I needed to call customer service. When I made the reservation, they told me it was up to the individual places. What a great way to treat a disabled retired Sailor! They are a disgrace to your company in a military town! I don’t even know why I’m writing this because I know nobody reads these.
Gary MGreat and friendly staff
Bruce JRude customer service, cancelled my first reservation less then 12 hours prior. Did not have the hand truck I needed. Would not help with cost at all
Heidi Hdropped off after hours, no issues
Kristopher HEveryone was very polite and professional. Also attention to detail was excellent.
Lemorrah Bnothing
Tish TI used less milage than estimated and was still charged for the much greater amount. I want my refund
scott mEarly hours on Saturday.
Adam CI reserved a truck, moving pads/blankets, and an appliance dolly to be picked up after hours on Friday. The blankets and dolly were not in the truck. I went back Saturday morning when they were open to get these much needed items, and was told in a nonchalant tone that “we don’t have those things. We’re not U-Haul, we’re just a third party.” When I asked why I was allowed to reserve them if they didn’t have them, the reply was “That’s the U-Haul website; we have nothing to do with that.” This certainly made my move more difficult and resulted in unnecessary damage to my furniture and appliances. Very disappointing U-Haul. Makes me regret going out of my way to buy U-Haul boxes and other supplies leading up to this move. Thanks for asking.
Rob TEasy access
Charles Kwebsite says they open at 9. sign on the door says 9. We were there at 9:15, nobody home. called the number, got generic message and answer machine. left key in drop box. finally got phone acknowledgement around 2:30 that afternoon. not reassuring when im liable for $15k truck.
PHILLIP JI was 30 mins late because a accident stopped traffic and I got charged double!!!!
Rontel P1st reservation, went to p/u trailer at 4:30 no one around, backed up to the trailer and was told they were closed and couldn't get a trailer. Went to U-Haul on Reilly for service. 2nd reservation, employ takes a 2-hour lunch and leaves office, with several customers waiting. Finally opens and attempts to work around texting on her phone. Tells me to wait outside, after 10-minutes I go back and ask if she's coming and of course she's texting. She comes out and doesn't know which of the two trailers in mine, so I look on the paperwork. She can't help put the 6x12 trailer on and the owner's son was in the office just hanging out. Seems if the owner's son could cover down during her 2-hour lunch break and help customers with trailers without being asked, things would operate more smoothly. Terrible service and work ethic.
Gregory KPolite and helpful staff
JONATHAN BThis location was closed when we dropped off the truck. The drop off was clean and I felt the truck would be safe dropping it off.
HOMER WVery polite - went out to move the truck for me since I parked it in the wrong place. Offered me a cool place to wait for my ride on a very hot day.
Carol RCustomer service was excellent; friendly and helpful.
Cynthia GDid drop off with phone. Took 30 minutes but was overall fine.
Kristine BDon't understand why I was charged double for the same trip I had to turn down o/a 1st of may cause of virus if can explain please do I'm in the system?
Mack LThis location was unable to find my reservation and check me in after an “error” on the computer. And didn’t offer further assistance to figure it out. Then when I finally got the key code to the box, there were no keys in it. So when I went inside to ask, she had to call someone and search around for the key.
Kari LN/A
Nicholas MTruck was not available at my original location. When I was re-reserved at the next location, they made it a in town reservation instead of one way without informing me. I did not discover this until I got to my destination. The online check-in worked poorly and the truck I received had a lot of damage including the bumper hanging off.
Jill MMy problem with UHAUL is not with the individual locations but with the larger organization. I had a reservation to pick up a trailer at one spot and discovered the night before that I had to go an hour away to another location to get it. When I called customer service they first claimed I had been contacted. When I questioned further, their management claimed I was to be called soon and notified. Terrible service at corporate. Fine support at location.
john iMet me outside ready to receive the truck even with me being a day early. thanks
Cody MI have not had a problem with U-Haul in the past because I have always done my requests in person and from the same location. This time I did it on line and diff. location. NONE of my add on were applied and I had to go to a totally different location to pick up the truck as well as a 3rd location for my add on's. ONLINE requests need to be met and applied when reserving equipment
Jacqueline PTruck has a bad cigarette smell. Otherwise was a positive experience.
Elizabeth RThe 26’ uhaul had to much play in the steering wheel and it needs attention because it poses as a hazard.
Chayla SI was charged 58.08 for the uhaul then 72.00 more dollars in which I was suppose to be refunded 58.08 and it's not in my account yet. I need to speak with a supervisor asap.
Russell RA+
Brandon JNa
Deotha AFriendly and helpful. Quick service.
PAUL GI don’t have no complaints this was a great place to rent a uhaul and the person I talked to on phone she was very respectful and professional would go back for future move and will b giving a referral for this spot.
Darrio HThanks for such great service and support. Take care.
Kenneth REmployees need to be knowledgeable of all aspects of the rental process.
Tanya GUpdate website to show hours of operations. Uhaul at 9AM - Mini Storage 10AM.
ZATOCHI MThey closed early and I had no cell service to self return the dolly. On top of that I drove past other Uhaul places to get there.
Danny SEverything was good
DEREICK LI don’t think it was the girls fault but in their system it was going to cost over 200 bucks. While in store I did the online registration and it only cost me 129... that is a huge difference.. if I would not have done research before going I would have blindly paid that however I went with uhaul because of the price and the fact of where I was traveling too..
Jessica ABetter staffing. Even after calling to confirm our reservation, no one was on site at 10am. Couldn't get a response to calls to numbers provided. Had to go to the next nearest Uhaul location where the manager was kind enough to call the district manager. Apparently his call wasn't ignored, and was able to return and pick up our rental.
Jennifer W