Pay attention to the customer's experience vs the equipment reserved. This truck had no cruise control and I was driving over 500 miles.KEN G.
Customer Reviews for Bears Towing
(Distribuidor de U-Haul del vecindario)
Burbank, OH 44214
(71 North off ramp behind the Bp Station)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 9 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very good people!!!!carolyn W.
They were the ones who told us to, next time, take pictures.Vera S.
Ref #3149473Jonathan B.
El cliente no dejó un comentario.Jamie A.
El cliente no dejó un comentario.Sylvia S.
Wonderful experience.LINDA D.
El cliente no dejó un comentario.Larry F.
El cliente no dejó un comentario.Bradley Z.
El cliente no dejó un comentario.Alfredo S.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Drew K.
Nothing you guys were amazingDawn H.
good people and service. good job guysBRIAN B.
El cliente no dejó un comentario.Kathleen H.
super friendly, a credit to the U haul systemNICHOLAS T.
El cliente no dejó un comentario.Bert L.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Kenneth O.
Worked well with the appTimothy C.
El cliente no dejó un comentario.Brianna M.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.Vince Z.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Monica T.
El cliente no dejó un comentario.Matt F.
El cliente no dejó un comentario.Bob E.
El cliente no dejó un comentario.Amy I.
El cliente no dejó un comentario.Valerie F.
Strap Ratchet Handles Rusty and hard to operateKEVIN D.
El cliente no dejó un comentario.Timothy N.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Stacy B.
El cliente no dejó un comentario.Brenda K.
have the paper work ready and have the people help hook you up you all are to slow we some one rents something from you and you per do it should not take a hour to get the rental will never use u haul again and I got over charged on pricerobert M.
El cliente no dejó un comentario.Michael P.
Much better service than the Medina location.Alex S.
El cliente no dejó un comentario.Diane I.
The truck had broken glass and trash from the last customer in the box.Michael B.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.james L.
El cliente no dejó un comentario.Roxana R.
El cliente no dejó un comentario.Ken B.
El cliente no dejó un comentario.Corey R.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.Kris M.
she charged me insurance charge without asking me first. they did not help me mount the dolly on my car and they even did not check the safety and the lights.FAWZI H.
El cliente no dejó un comentario.Josephine R.
El cliente no dejó un comentario.Mike E.
El cliente no dejó un comentario.Laura F.
Great ServiceJohn S.
Help the dealer access the correct size trailer.Fred P.
El cliente no dejó un comentario.Luke M.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Robert R.
The worst rental experience of my life, start to finish. After I gave the lady up front my driver's license, she still managed to pick the wrong reservation. I understand people make mistakes, but the amount of time it took to fix the problem (30 minutes) was excessive. In the meantime, I had people waiting for me to bring the truck. The truck was also only 3/8 filled with gas when I picked it up. When returning the next day, I asked if they wanted me to fill the tank so the next customers wouldn't be left with a 3/8 empty tank (and just reimburse me for the difference (you know, in a sense, doing them a favor). They told me not to fill the tank as U-Haul corporate would not reimburse them for reimbursing me. As you can imagine, this doesn't make much sense.vic S.
El cliente no dejó un comentario.Joseph S.
Very nice and helpful people.Tim R.
No improvement necessary. The staff at Bear's Towing was very friendly; the truck was clean and well maintained; the transaction went very smoothly. It was a very good experience. Thanks.Darrell J.
El cliente no dejó un comentario.Anthony P.
Great experience overall. Thank you!sherry H.
El cliente no dejó un comentario.Terri J.
El cliente no dejó un comentario.robert H.
El cliente no dejó un comentario.Jessica B.
Very nice people went out of their way to make sure that I was taken care of and I would recommend their company to everyoneGeorge V.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Scott E.
Inside of cab had trash in it. Maintenance of vehicle is in question as a light on the panel came on during the trip. Vehicle would accelerate to 3500 RPM for no reason and then go back to normal which I am sure caused extra gas being used.robert S.
El cliente no dejó un comentario.Matt B.
El cliente no dejó un comentario.Clarence C.
The site was fine, but UHaul has enormous issues with it's media resources. I literally spent a whole day and a half trying to get through to you, both by phone and by internet. The local shop in Wellington I was originally talking to also could not get online to you. It made it very difficult to do something that should have been very easy. I would have used another company had there been one within a reasonable distance. U-Haul needs to up their game when it comes to communication media.Nancy H.
El cliente no dejó un comentario.SCOTT Z.
El cliente no dejó un comentario.MATT M.
El cliente no dejó un comentario.Dale K.
El cliente no dejó un comentario.Paul J.
The two women at Bears Towing were absolutely helpful! They helped us at the worst of times, our van died with 3 hrs left on the ride home from vacation. They made us feel a little less stressful. If we lived near there, we'd rent another truck from them.Greg S.
El cliente no dejó un comentario.April S.
Would use again very easy to call and pick up and drop off at same locationlynn U.
The dispatcher was very nice, but did not explain the after hours return process to me. More information about this would have been much appreciated.Lisa S.
See other comments.Frank M.
El cliente no dejó un comentario.Paul L.
The facility where I picked up the trailer was nice. So was the staff. The trailer however was not maintained properly. The straps that secure the wheels to the deck of the trailer had been cut and was to short for me to use it. I had to unload the car go buy 2 3" heavy duty rachet straps and use them to secure the. At after I reloaded the car back on to the trailer.Mike J.
El cliente no dejó un comentario.Danielle K.
I placed the order 3 weeks before we need it and the day before the location changed to 50 miles away from were we need it. All locations near us closed at noon and we could not pick it up till 2:00. This was on a Saturday that you would think it would be open all day.Nancy P.
El cliente no dejó un comentario.Margaret P.
Friendly and efficient!Mike I.
El cliente no dejó un comentario.Samantha B.
El cliente no dejó un comentario.Samuel P.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Roxana R.
No commentJohn S.
Rude people. They made us wait in the dirty lobby while they played with their motorcycles.Jennifer P.
My pickup location was moved to an entirely different city. Nothing against the Pick up location but that cost us in milage, time and gasoline. We were not happyShelly M.
El cliente no dejó un comentario.Eric E.
Very rude people. They stood outside playing on a motorcycle while we waited in office. When we asked for assistance they demanded we continue to wait. After being exhausted and hungry from moving all day, the last thing we wanted to do was wait 15 minutes for service.JENNIFER P.
El cliente no dejó un comentario.Tara S.
A very nice place to do business!Kat G.
Nice jobtodd E.