Customer Reviews for Beard Properties LLC
(U-Haul Neighborhood Dealer)

144 reviews

610 W Main St Ste F   Campbellsville, KY 42718

(270) 789-0235

Office Hours

  • Mon: 11 am–5 pm
  • Tue-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 1:00 pm

Services at this Location:

Contact Us

(270) 789-0235

610 W Main St Ste F
Campbellsville, KY 42718

Services at this Location:

Office Hours

  • Mon: 11 am–5 pm
  • Tue-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 1:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The jack would not raise without a lot of force when I picked it up. Then, when I arrive, brought it back, I could not get the trailer off the truck because the jack was not working at all. The staff was kind enough to finally get a jack to jack the trailer up off of the trailer hitch.

John Coots 
Rating:
1.0

I would never recommend this pick up location to anyone. The owner is extremely unprofessional and rude. Gayle displayed zero professionalism. She had a nasty demeanor, she was smoking outside the companies property and displayed poor communication skills. Not only is this bad service over all this isn’t a good representation to the U Haul company.

ALEXUS HENDRICKSON 
Rating:
4.0

Customer did not leave a comment.

Myra Schnarr 
Rating:
5.0

Customer did not leave a comment.

Matthew Clevenger 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Murphy 
Rating:
5.0

Customer did not leave a comment.

darrell skeens 
Rating:
5.0

Customer did not leave a comment.

Samantha Bussear 
Rating:
1.0

Customer did not leave a comment.

LAMEATRIA GRIFFIN 
Rating:
2.0

The location was ok. But the truck smelled of manure in the interior, the windshield was majorly cracked, the passenger door was banged up and dented, and the back was full of dirt, broken shards of glass, and other debris.

Mitzie Forrest 
Rating:
5.0

Customer did not leave a comment.

Christina Businger 
Rating:
2.0

The lady was very rude while picking up the truck. We needed the tr

Heather Henderso 
Rating:
3.0

The location was far below fair, the hours listed had it opening at 11am, when I got there it was closed, had to call to have some one come out. Upon returning the unit, no one was available to do the return, had to do it all online or wait until whenever they got back. Not a good way to represent uhaul. The unit itself was just fine and had no issues with it at all. Will not rent from this location in the future

Jeff McKinney 
Rating:
1.0

Customer service was very bad. Woman working was rude and not willing to help. Would not recommend.

DAVID TOLSON 
Rating:
5.0

Our experience working with Gayle Beard was outstanding! We would recommend her services to anyone!

Henry Underwood 
Rating:
1.0

Lights would not work on the trailer. After trying several things, your agent assured me it was my vehicle's problem and I needed to take it for repairs before I could take the trailer. I took my Toyota to the service shop and paid $79.50 to be told my vehicle had no problems. I went back to Uhaul and told them what I had discovered and was then offered a different trailer which amazingly worked on my vehicle. The agent refused to consider refunding the money they had sent me to the auto shop for originally. I do not feel I should be responsible for doing as I was instructed only to learn the problem was with the first trailer. We have rented from Uhaul many times without any issue so I know this is not how you normally do business.

William Shepherd 
Rating:
3.0

Customer did not leave a comment.

Marlene Hara 
Rating:
2.0

Was rude

LISA VEGA 
Rating:
4.0

The hooks on the safety chains are bent at too acute of an angle. The wouldn’t fit my class four hitch without using an S hook.

David Banahan 
Rating:
5.0

Issues with pick up/drop off related to U-Haul site issues. Delayed both.

Allison Lee 
Rating:
5.0

Great customer service

David Banahan 
Rating:
4.0

Customer did not leave a comment.

Ross Bragg 
Rating:
5.0

Customer did not leave a comment.

Angie Shuffett 
Rating:
2.0

Customer did not leave a comment.

Russell Detherage 
Rating:
3.0

The young lady that checked me in was wonderful despite a computer issue. The truck did fine but the exhaust had holes in it.

David Buckner 
Rating:
4.0

Customer did not leave a comment.

Christina Sidebottom 
Rating:
5.0

Customer did not leave a comment.

SHARON GRAY 
Rating:
5.0

This location made our move super fast and convenient!

Juanita Tungate 
Rating:
4.0

Customer did not leave a comment.

Wesley Shofner 
Rating:
5.0

Customer did not leave a comment.

Cora Smith 
Rating:
5.0

Customer did not leave a comment.

Todd Coppage 
Rating:
1.0

Very Very poor customer service, tried to be polite to change a bad attitude but representative wasn’t budging. So I think it best I take my business to another place . Sorry just being honest here

Robert Janes 
Rating:
5.0

Customer did not leave a comment.

Schemanda Taylor 
Rating:
5.0

Kindness and professional

Paul Rogers 
Rating:
2.0

The person I returned the vehicle to was very grouchy and claimed she didn't have a spot for the vehicle to be parked and said I can't believe they told you to bring it here. Well, it was the Uhaul website that allowed me to choose this location for return. If I ever had to choose this location again, I would not.

Mike Skaggs 
Rating:
1.0

Gail doesn't know what the he'll she's doing except to lie and manipulate. Also be quite rude and most disrespectful. She gave us a 20'truck when we reserved a 15' truck. Claimed she didnt have a 15' truck yet later said 1 was on her lot but didn't know it. Also said go there later on and she may have a 15' truck coming in. Fast forward to we arrived at destination chicopee ma. And how Joe had to call Gail to ask why mileage was off as we had a receipt for a 20' but came with what our original reservation of 15''truck. Gail told how she looked all over the night before for the 15' truck. She didn't know where it was. The 15' truck was the 1 someone had for a few hours according to Gail

diane zajchowski 
Rating:
3.0

Better check in and awareness of equipment availability.

PATRICIA CALDWELL 
Rating:
3.0

Customer did not leave a comment.

Paul Perkins 
Rating:
5.0

Lovely lady helped drop off to be quick and efficient.

Cynthia Keblesh 
Rating:
5.0

Customer did not leave a comment.

Juliet Lester 
Rating:
5.0

Customer did not leave a comment.

Barbara Bloyd 
Rating:
5.0

Customer did not leave a comment.

Heather Bower 
Rating:
5.0

Customer did not leave a comment.

Terra Price 
Rating:
5.0

Everything worked great no problems.

Joey Chesser 
Rating:
5.0

Customer did not leave a comment.

William Reeve 
Rating:
5.0

Customer did not leave a comment.

Lenny Capozziello 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cox 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cox 
Rating:
5.0

Customer did not leave a comment.

TERRY LABOYTEAUX 
Rating:
3.0

We have dropped off 2 vehicles at this location. They smoke inside their office which is unusual in this day. When we expressed that the truck leaked we were told that UHaul very rarely checks the trucks. There was zero concern about this issue. Hopefully the next person with this truck doesn’t have items that will be ruined with water.

Jamie Keltner 
Rating:
4.0

Dropped off before they opened.

Matthew Poe 
Rating:
5.0

Customer did not leave a comment.

tina daniels 
Rating:
5.0

Customer did not leave a comment.

Fredrick Dalton 
Rating:
4.0

Customer did not leave a comment.

Shannon Gabehart 
Rating:
5.0

Customer did not leave a comment.

James Owens 
Rating:
5.0

Customer did not leave a comment.

BARBARA HALL 
Rating:
5.0

Customer did not leave a comment.

Rick Galloway 
Rating:
5.0

Dealing with the person at the office was a delight! Will be back for any future needs uhaul can provide a solution for and will recommend any friends and family.

Sam Hatch 
Rating:
4.0

Customer did not leave a comment.

Lindy Dudgeon 
Rating:
4.0

Customer did not leave a comment.

douglas fales 
Rating:
5.0

Customer did not leave a comment.

DOROTHY COLLINS 
Rating:
5.0

Nothing to comment

Nathan Rossi 
Rating:
3.0

Customer did not leave a comment.

Eugene Kobylak 
Rating:
5.0

Customer did not leave a comment.

Campbellsville University 
Rating:
5.0

Customer did not leave a comment.

Jesse Abraham 
Rating:
2.0

Customer did not leave a comment.

Stephen Roberts 
Rating:
1.0

Customer did not leave a comment.

Joseph logan 
Rating:
4.0

Customer did not leave a comment.

Thad Prince 
Rating:
1.0

The lady was rude the whole time we was renting the truck! She was hateful and smart and never even said thank you in the end. I’ve never had such rude customer service! She didn’t explain nothing, not even the location of the truck we just rented. After handing me my card back she informed me that she wasn’t sure how I would be refunded my deposit since I paid wirh a prepaid card. She could’ve said it wasn’t allowed or explained BEFORE CHARGING MY CARD! but she didn’t and when I came to get my deposit back two days later because of a Sunday, I was told it would be refunded in 3-5 businesss days back to the card it came from which is impossible because it’s a prepaid card! And she knows that snd knew it whole time. I STILL HAVENT RECIEVED MY $70 BACK FROM UHAUL! I will never use ur service or go to that woman’s shop again ! The customer service is so bad with both I never want to deal with either of u again ever

ALEXZANDER SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH COX 
Rating:
3.0

Customer did not leave a comment.

CHADWICK ASHBROOK 
Rating:
5.0

Customer did not leave a comment.

CHRISLEY TOLER 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVIS 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BLACK 
Rating:
1.0

Customer did not leave a comment.

TRAVIS TAYLOR 
Rating:
5.0

Very helpful people.

ALBERT HAMMON 
Rating:
5.0

Customer did not leave a comment.

CANDACE MOSS 
Rating:
5.0

Customer did not leave a comment.

TRENTON WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

JAMES BENNETT 
Rating:
5.0

Customer did not leave a comment.

SHAUNNA MELSON 
Rating:
1.0

Too many over charges and they keep charging me. It's October and we moved in May.

ELECIA SPAULDING 
Rating:
5.0

Customer did not leave a comment.

RANDALL BELL 
Rating:
5.0

Customer did not leave a comment.

JOEY FERGUSON 
Rating:
4.0

Inside of the truck was dirty and smelled like smoke.

JENNIFER LAUER 
Rating:
5.0

Customer did not leave a comment.

david Blair 
Rating:
4.0

Very friendly and helpful.

STEPHEN SKAGGS 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Sims 
Rating:
3.0

a little smoky inside

David Fain 
Rating:
3.0

The mileage was wrong on the contract and I have to pay for the difference not very happy

SHAWN CRABTREE 
Rating:
5.0

The 15' Truck rented leaked during some down pours during our travel, getting some of our boxes damp, nothing drastic, no reflection on the rental location

Brian Childs 
Rating:
3.0

Instituting a cell phone policy would be helpful. At this location, I waited for the clerk to get off the phone with a family member only for her to periodically stop assisting me to read a text and respond. This occurred at least 5 times while she was pulling up and printing paperwork for me to sign.

Michelle Kelley 
Rating:
1.0

See other review I submitted

ROBERT DAVIS III 
Rating:
1.0

I was supposed to pick truck and trailer up at 10 am, I showed up at 930 and there was a problem with my reservation of the trailer. After 3 calls to uhaul customer service and an hour and a half wait time it was finally resolved. Then when I asked about hooking up trailer to truck she said she was the only one there and couldn't hook it up so I needed to if I wanted to take trailer.

ROBERT DAVIS III 
Rating:
5.0

Customer did not leave a comment.

Joseph Shouse 
Rating:
5.0

Customer did not leave a comment.

CHARLES BUTLER 
Rating:
3.0

Computer system was down, had to call someone to complete my rental.

MICHAEL SMITH 
Rating:
5.0

Customer did not leave a comment.

THOMAS HALL 
Rating:
5.0

Customer did not leave a comment.

Jacquie Miller 
Rating:
5.0

Customer did not leave a comment.

JOE PEREZ 
Rating:
3.0

just what we needed for moving the few things we moved. It was inexpensive and we were glad to find a dealer close

JORGE MENDEZ 
Rating:
3.0

We were not greeted when we walked in. The lady wouldn't even smile. The lights on the trailer didn’t work. We had to drive to 3 different places to get help and still nothing. The lady we dealt with left before we could get the trailer hooked up and go back in to let her know the lights didnt work. No one else was there. Found out no uhaul place could help us we had to call the 800 number. The trailer lights worked off and on the whole trip

WONDA SHIMER 
No reviews have been submitted for this location.

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