Comentarios de los clientes para Bear Valley West

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Bear Valley West

Clasificación general:

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Ryan R.
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El cliente no dejó un comentario.

Candina F.
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Thanks so much for outstanding service. Despite the website being down, the customer service representative not only reserved the correct one but gave me other options. Thanks for all the knowledge and being phenomenal. I'm recommending this Uhaul to everyone.

Loren D.
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Service and product were flawless. Keep it up!

Susan C.
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El cliente no dejó un comentario.

Danethel C.
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El cliente no dejó un comentario.

Christian O.
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El cliente no dejó un comentario.

rosemarie R.
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El cliente no dejó un comentario.

ERIC L.
Clasificación:

Nothing.

Vernita T.
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Keep your word we was charced an additional $18 for gas in which we put in .it was on empty when we recied it.we was suppose to get credit back $17.95 insteaD

Ronald C.
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El cliente no dejó un comentario.

Dara S.
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El cliente no dejó un comentario.

Jim H.
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El cliente no dejó un comentario.

Gordon M.
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El cliente no dejó un comentario.

Henry V.
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El cliente no dejó un comentario.

Ruth G.
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El cliente no dejó un comentario.

Nedra K.
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El cliente no dejó un comentario.

Marlene Y.
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El cliente no dejó un comentario.

Shannon B.
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I originally made the reservation for another site, nearly ten miles away. That reservation was confirmed. However, the day before pickup, it was changed to the current location. I don't think its fair that I have to pay gas and mileage for the additional twenty miles (round trip). I tried calling customer service, and was on hold for an exceptionally long time. This tells me that U-Haul is lacking in the customer service department. I hope this is resolved before the next time my company needs a truck.

HECTOR C.
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El cliente no dejó un comentario.

KAREN K.
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El cliente no dejó un comentario.

Laurie B.
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Liked the rental and storage at same place. Women in office VERY nice and helpful

Jim G.
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El cliente no dejó un comentario.

juan M.
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If you are going to charge my card twice, once for $132 and then again for $143 you could at least make me aware before you charge my card the second time. I don't want to have my funds held for 5 days by my bank for your hold then charge me again for the new amount with the added miles. I never would have rented a Uhaul if I knew it was going to Put me out $270+ regardless if one charge will drop off in 5 business days. The inconvience was not worth the rental by any means. Now I won't have money for gas this week and I have to borrow money from my friends

BLANCA M.
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El cliente no dejó un comentario.

ROSE D.
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El cliente no dejó un comentario.

Elizabeth T.
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El cliente no dejó un comentario.

JANISHA H.
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El cliente no dejó un comentario.

Carrie W.
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El cliente no dejó un comentario.

Lynden H.
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Front counter representatives were very rude and gave misinformation.

cheryl H.
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El cliente no dejó un comentario.

Evelyn M.
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El cliente no dejó un comentario.

sonia F.
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El cliente no dejó un comentario.

BLANCA M.
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Everything was perfect

Rene B.
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El cliente no dejó un comentario.

JAMES R.
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Nothing ????

Jorge A.
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EXCELLENT SERVICE AND EQUIPMENT.

JACK G.
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Nice friendly service

Steven T.
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El cliente no dejó un comentario.

Jennifer L.
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El cliente no dejó un comentario.

RANDY C.
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Great customer service.. Thank you..

Robert V.
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El cliente no dejó un comentario.

RANDY C.
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No comment.. Thank you..

DIANE S.
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I reserved a truck at one and they didn't have it in so they sent me here to this one and the release of the truck was not completed in a timely manner. Then I had to go to yet another place to get a car dolly.

allen D.
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Miss Gates at the front desk was kind and courteous. This will be my rental location from now on. Thank you.

KEITH D.
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El cliente no dejó un comentario.

sherri L.
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El cliente no dejó un comentario.

ANN B.
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Bv west storage is the place to stored all your belonging,its very clean and Becky is the best person to deal with..Shes very helpful and im so glad I choice Bv west for my storage. needs

ANTHONY R.
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Great service!!!

jennifer P.
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El cliente no dejó un comentario.

ARNOLD C.
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El cliente no dejó un comentario.

kandace B.
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The office staff was very nice and very polite

RUBY M.
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Nothing needed to improve your service. Staff just amazing and professional. Thank you

Charlie L.
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Offer partial or hourley rate. IE: Rented truck for 2 days. Picked up at 10 am Friday. Due back by 10 am Sunday however was finished with truck by 3pm Saturday and returned truck. Still had to pay for 2 days. An hourley or half day rate would be nice for the extra 5hrs beyond the 1st day charge.

PATRICIA F.
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El cliente no dejó un comentario.

KENDY P.
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Very sweet and helpful! She went above and beyond!

Raul R.
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El cliente no dejó un comentario.

Melissa M.
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El cliente no dejó un comentario.

MACORMIC C.
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El cliente no dejó un comentario.

Johnny C.
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El cliente no dejó un comentario.

JOHN C.
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This location was great. Your customer service SUCKS I had to call corporate to get truck to Bear Valley Storage. Please review my phone calls. U-Haul customer service was Rude and Hung up on me I was nice to all 6 of them. Corporate was great. RENT FROM U-HAUL NEXT TIME ?.

KATHY V.
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El cliente no dejó un comentario.

EDWARD R.
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Great customer service. Office personnel were very helpful and courteous. A+

BRYANT C.
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The drop off service was excellent.

VICKY M.
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El cliente no dejó un comentario.

Kristian J.
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The lady helping me check out the truck could not read the fuel gauge correctly. The gauge clearly indicated 1/8 of a tank instead of 1/4 tank like she had written on the agreement. When I questioned the amount she began to ramble on about how it was indicating correctly. She then said, "just have the drop off place call her if there was any question." I did not like the answer she gave me, nor did I believe this lady had any concept of fractions or how a fuel gauge worked. Ultimately, I took the truck and placed enough gas in the truck to reach the 1/4 mark so I was not charged additionally.

Josephine A.
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El cliente no dejó un comentario.

FELIZA H.
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Price and service was reflect at this location :-)

JOSEPH R.
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El cliente no dejó un comentario.

RICHARD S.
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El cliente no dejó un comentario.

COLIN O.
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This U-Haul location is awesome. The people are really nice and they retrieved the truck quickly for me. I was in and out in less than 10 minutes!

Barbara F.
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El cliente no dejó un comentario.

JENNIFER Y.
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Thank you for accommodating us in change of reservation.

OMAR M.
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El cliente no dejó un comentario.

CORY G.
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Truck way too expensive when mileage is added.

ARTHUR O.
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El cliente no dejó un comentario.

DEON W.
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El cliente no dejó un comentario.

Hattie S.
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El cliente no dejó un comentario.

Rafael Q.
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El cliente no dejó un comentario.

kai D.
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air freshener in the building...open windows....get some circulation going on in there! it wasn't a pleasant place to walk into...but the ladies were great!!!!

CHRISTIAN E.
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HORRIBLE place!!! Do not go there to do business unless you want a very bad experience. When I dropped off my uhaul truck I was greeted horribly. " Are you still parked on my curb?" I said I didn't know. I gave the woman the keys to the truck and she said "where is your paper work?" Still with no other greeting. I told her I didn't have it that my husband picked up the truck ahe about flew off the handle. Yelling "why don't you have your paper work? Nevermind I'll look it up on the computer." I asked for the key back to go get it out of the truck but she said no she had to inspect the truck anyway. Then she said in a very hasty voice your turning the truck in early? It wasn't due back until monday & I returned it back on Saturday the same day I got it. I don't know why this is a problem but is. When she came back with my paper work from the truck she literally threw it at me and said, "Here is your paper work." She then asked if I wanted a printed receipt or emailed one, and I picked email cause I couldn't wait ti get out of there. I called the 1800 number to complain, but I don't think they cared either. They said the manager of that uhaul place would talk to her and then get back with me but it never happened. I wouldn't recommend this place for anything but maybe a prison. Horrible is the only words I can find...

CHARLES H.
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very helpful, will recommend and use again

Dave W.
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El cliente no dejó un comentario.

BEVERLY R.
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El cliente no dejó un comentario.

LAWRENCE J.
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El cliente no dejó un comentario.

MELISSA B.
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I already have recommended a friend here. Very nice people and very clean storage facility

VICTORIA S.
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This is an excellent location with fabulous service. I cannot think of any way they could improve things.

JAMES M.
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I had to wait over an hour foe the offoce to open, leaving very little time before the 24 hour contract expired.

HELENA H.
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Just wished I could have received the UHaul at the location I actually reserved it for in Phelan instead of Victorville. They didn't tell me that it might be a different location when I reserved, plus they put the wrong date. But we got moved so that was good. :)

Adelaida V.
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El cliente no dejó un comentario.

BEN M.
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Majorly helpful & patient! Very nice!

JOHN H.
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Great cusotmer service and very quick & thorough ... would recommend to my friends and family

CATHY C.
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El cliente no dejó un comentario.

David T.
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Excellent and friendly service.

ARRON W.
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El cliente no dejó un comentario.

JOYCE L.
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El cliente no dejó un comentario.

LYDIA A.
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Make sure all employees know the truck is returned with the same amount of gas it was checked out with. Not have an employee insist the customer is wrong.

Annemarie P.
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El cliente no dejó un comentario.

Alexis P.
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El cliente no dejó un comentario.

yi X.
Clasificación:

El cliente no dejó un comentario.

ANTIONE S.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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