No one was there and it was during business hours. I did not have any help unhooking the unit and felt very unsure of the whole drop off experience. I would rather go to a place where I could have assistance.Philip D.
Customer Reviews for Bear Storage Depot
(U-Haul Neighborhood Dealer)
Charleston, WV 25302
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I returned the equipment wednesday, june 15, 2022 at 9am, as per 6-day rental agreement. No one was at the facility to receive it, nor did anyone respond at the facility phone number. The equipment was not processed until thurdsay, june 16, 2022 at 4pm, and I was billed for two days' rental that I did not use. This is fraud and will be treated accordingly. Bear storage should not be licensed to rent U-haul equipment. I will never use them again.David P.
Very time consuming process. Should have taken much less time.Larry F.
Dropped the truck off after hours but wasn't sure where to park.Ashley F.
No one answers the phone, no one returns phone calls. No one is there during business hours.Richard R.
El cliente no dejó un comentario.Jody H.
Waited 25-45 min to speak with someone. I was even disconnected while waiting for rep. Uhaul was having internet service trouble on Sat Apr. 30,2022. No personnel available. Called phone # posted on door had to leave message. Horrible experience overall. The key lock box is too difficult to open. It took 15 min in the pouring rain to use all the strength I had. Not women friendly. I ordered 15ft truck & got 20ft truck. This was a difficult challange but struggled & managed. Had no choice. I will never use this company again.Susan P.
Lock was a bit difficult to open after given code.Cristina G.