Customer Reviews for Beamsville Buzbys
(U-Haul Neighborhood Dealer)

70 reviews

4440 Ontario St   Beamsville, ON L0R1B5

(289) 432-1218

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(289) 432-1218

4440 Ontario St
Beamsville, ON L0R1B5

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible parking

Robert Hudson 
Rating:
3.0

The van was new with 2,400 km. It wasn’t cleaned inside sand in the back and lint debris all over the seats. I had booked a two way trip 4 days ahead and was confirmed. But when I went to pick up the approval manager couldn’t be contact so I couldn’t pick it up on time. Then I got a call from Bugsbys and he said I could get the van because it was a one way trip. He had to call the manager back to get approval for mu 2 way trip. I was delayed 1/2 hour. This could have been better. But I did have a good move and returning went very well. The man also apologized to me.

gary moore 
Rating:
5.0

Customer did not leave a comment.

Daniel Reio 
Rating:
5.0

Customer did not leave a comment.

Brian Snider 
Rating:
2.0

The staff at the business were quite rude and when I needed to extend how long I had the rental I attempted to call the business four times with no answer.

CHRISTENLOUISE HAWRYLYSHYN 
Rating:
5.0

Customer did not leave a comment.

susan fung 
Rating:
5.0

Update.** the initial receipt charged me more but the second one was way way better! My apologies!

Lorissa Schmidt 
Rating:
3.0

Easy central town location. Helpful representatives.

Nadine Harwood 
Rating:
1.0

Take pictures of odometer and fuel for fuck sakes

dale raymond 
Rating:
3.0

The service is quite expensive for a very short use. Paid 170$ and had the truck for about 4 hours.

Oluwamayowa Akinkuotu 
Rating:
5.0

Customer did not leave a comment.

mahmoud ebrahimi 
Rating:
4.0

Customer did not leave a comment.

Thomas Bradbury 
Rating:
2.0

The trucks tires were bare and the transmission is going on the engine. And we were surprised at the cost when it's advertised at $19.95 in town and we paid $53.00 which included a $16.00 safety charge for what? The truck was unsafe and I wouldn't recommend using this service. If it's advertised at $19.95 we should not have paid $53

judy kellmann 
Rating:
1.0

Customer did not leave a comment.

Athena Ferrara 
Rating:
2.0

Location is very unprofessional... would most likely rent from a competitor in the future

Steve Langley 
Rating:
1.0

I was charged for gas when the gauge showed a full tank at return. I discussed it with the agent and was told the expense would re reversed but the charge was never removed.

Michael Laplante 
Rating:
1.0

Go somerelse

Stephen Wangers 
Rating:
3.0

Customer did not leave a comment.

Dorde Stankov 
Rating:
4.0

Customer did not leave a comment.

christine serafini 
Rating:
1.0

We were fraudulently charged a $150 on a $19.95 truck rental

nicolette Cullen 
Rating:
2.0

Customer did not leave a comment.

William Hunter 
Rating:
2.0

Customer did not leave a comment.

Michelle De Lucia 
Rating:
5.0

Customer did not leave a comment.

Douglas DeBoer 
Rating:
3.0

Why is the pricing in $/km yet we pay in miles. This is unacceptable. If I rent in Canada and expect to pay in Km, why is everything in miles.

Phillip Brand 
Rating:
3.0

People running the location has no clue what’s going on. Chose 24/7 after hours pick up. Didn’t have it set up. Told me someone would show up. Showed up 30 mins late. Truck has garbage in the cabin.

Nicholas Chen 
Rating:
5.0

There is something wrong with the transmission and it gets stuck in second gear. The vehicle won’t accelerate passed 15km/hr until third gear kicks in. Usually about 5 mins or so of driving.

LAURA PATTERSON 
Rating:
1.0

Customer did not leave a comment.

Triston Henry 
Rating:
4.0

Nothing wrong with the location but i was charged with extra safemove 15$

Sohaib Qamar 
Rating:
2.0

Take a picture of the gas guage before and after use!

Ben Brown 
Rating:
3.0

Customer did not leave a comment.

David Deally 
Rating:
3.0

Customer did not leave a comment.

Warren Eves 
Rating:
4.0

In looking at the contract later on I noticed that Safe Trip was included as a charge on my card. I did not want Safe Trip, I pay a bit of a premium to my insurance company to totally cover rental equipment. So I don't know where that came on the invoice except at the pickup sight.

JOHN JORRITSMA 
Rating:
5.0

Customer did not leave a comment.

JOHN BALL 
Rating:
4.0

Customer did not leave a comment.

dave colonico 
Rating:
3.0

At first I thought this was a great deal at $19.95 for the truck and figured it would cost me $85.00 at the most. Ended up paying $198.98 for 1 day Beamsville to Mississauga and back - 98 miles in total cost me $140.00! Absolutely got robbed by uhaul The lady told me I would’ve got a break if I did I ordered in person instead of on line. My fault I guess for trusting such a well known company not to soak their customers.

Antonio Antidormi 
Rating:
3.0

When we arrived at the location (which was not the requested location) for pick up at the requested time, the truck we requested was not available. The customers who rented it before us had not yet returned it. We did not receive a call informing us of this nor providing an alternate location. We were given the next size down which ended up suitable; however, it leaked. The truck leaked and our king sized mattress ended up quite wet as well as several boxes. Some of the boxes contained personal photos and photo albums. This was an extremely disappointing experience especially for the money spent. Moving is already stressful enough and adding in the truck not being available, then the truck we finally did receive leaking onto our bed and personal items.

Jeff Acciaccaferro 
Rating:
4.0

Actual in-person who was able to communicate what needed to be done. Huge improvement to the pick-up location.

Spencer Kirbyson 
Rating:
4.0

Customer did not leave a comment.

Alec Jarvis 
Rating:
5.0

Excellent on every level

Karen Morgan 
Rating:
5.0

It was fast and easy. My only complaint for this experience was the back door of the truck. It basically took two guys to lift it because of the weight. But more so was closing the door. Due to the weight being so heavy it comes down very fast. Aside from that excellent overall.

anthony pullia 
Rating:
4.0

Customer did not leave a comment.

Marilyn Murray 
Rating:
3.0

It is a little frustrating picking up here as the person does not have direct access to the uhaul system. She had to contact another person to actually release the truck to us

Judy Lampman 
Rating:
2.0

Customer did not leave a comment.

Ante Nikolic 
Rating:
3.0

The lady at the counter seemed a little confused. Not a huge problem, next time I'll just use the online check-in.

Stephanie Mutch 
Rating:
3.0

Customer did not leave a comment.

Muriel Massey 
Rating:
5.0

Excellent and friendly staff. I had a great customer experience easy to use service very nice business model.

Fazal Adam 
Rating:
3.0

Better signage. I only saw a convenience store. Difficult to see that it was a uhaul location.

Donna Schulze 
Rating:
5.0

Customer did not leave a comment.

hans hawacker 
Rating:
4.0

Customer did not leave a comment.

Robert Richardson 
Rating:
3.0

Customer did not leave a comment.

Tanya Woods 
Rating:
2.0

The individual in charge of the facility was offsite. The person in the store took a photo of my drivers license and texted it to her. WHO DOES THAT???? My drivers license? Didn’t even tell me what she was doing, just snapped it. Huge HUGE security problem there! My pickup was supposed to be 715, no one arrived until 8 am. Bad check in, she called from a remote location and was very hard to understand. The truck had not been cleaned, so I returned it as I got it. No walk around, no fuel check, no nothing. Just ‘take a photo of the mileage in and out’. Upon return I was required to text her the mileage upon getting the truck and returning it. She started responding to me like I was her employee, didn’t realize I was the customer. Terrible terrible experience. I ll never use them again.

Tonya Foreman 
Rating:
5.0

Customer did not leave a comment.

Rick McKay 
Rating:
5.0

Customer did not leave a comment.

Avtar Singh 
Rating:
3.0

Customer did not leave a comment.

Simona mason 
Rating:
3.0

I would recommend training the clerk at the dropoff station on the steps to take to check in the vehicle. We had to wait around 10-15 minutes for the clerk to call their supervisor and for them to be told what to do over the phone. The clerk seemed lost and told us ''if only I was trained for this''. I find this behaviour very unprofessional. Otherwise, everything else was fine. Based on my overall experience, I will never rent from UHaul ever again, and I will not recommend UHaul to any of my friends and family.

Lukas Shum-Tim 
Rating:
3.0

I need a call. Over charged and terrible experience

JASON BROWN 
Rating:
1.0

When I submitted my reservation I did not add the $15 protection, somewhere between picking up and dropping it off it was added, and I was not informed. When I dropped off the vehicle I noticed the variation in price and the associate at the location went over the billing details and it turns out that I was charged for it. I told her I refused to pay for it, and she told me she was closing the ticket so that the next customer could rent the truck and that I was to call UHAUL and figure it out.

Agata Cavalieri 
Rating:
5.0

Customer did not leave a comment.

Kamla Nyimbili 
Rating:
3.0

Truck worked ok, even with the stone chip in windshield. Return was fast ( no customers) in store.

Dan Doucette 
Rating:
5.0

Customer did not leave a comment.

jose costa 
Rating:
1.0

I was told not to park my car on the property after receiving the keys for the truck! This is unacceptable! I had plans involving use of the truck on a schedule. When I rent a truck I expect to be able to leave my car where I pick it up!!

Brian Snider 
Rating:
5.0

Customer did not leave a comment.

David Burton 
Rating:
3.0

Customer did not leave a comment.

brian schram 
Rating:
4.0

Customer did not leave a comment.

STANLEY BACSO 
Rating:
3.0

Customer did not leave a comment.

BRADLEYDANIELCUR GOLD 
Rating:
5.0

Customer did not leave a comment.

ANOOJ WAHAB PUTHAN VEEDU 
Rating:
5.0

Customer did not leave a comment.

Eleanor Doherty 
Rating:
1.0

I have already put my complaint in but it would be helpful if the loacation that i was sent to, to pick up my uhaul was aware of our arrival to begin with. Secondly our uhaul was completely snowed in and stuck in snow and ice which we spent 45 mins digging out just to go do what we needed. Very poor experience this time around.

Christopher Crane 
Rating:
1.0

One of the worst experiences of my life renting a vehicle. Incredibly stressful, new location for rentals . Not trained at all in how to use systems. Check in and check out were an absolute nightmare!!! I will never use uhaul ever again or recommend to anyone. Shame on you.

Patrick Yourell 
Rating:
1.0

Guy ar counter.. behaviour was terrible. 2nd they do all the work on cell ph. Does not have desktop. Took long time on return. Moreover his behavior was terrible

narender lull 
No reviews have been submitted for this location.

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