Customer Reviews for BB&J Storage
(U-Haul Neighborhood Dealer)

11 reviews

1526 4th Ave SE   Decatur, AL 35601

Office Hours

  • Monday - Sunday:
    Closed

Services at this Location:

Contact Us

1526 4th Ave SE
Decatur, AL 35601

Services at this Location:

Office Hours

  • Monday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have an office or call staff to help with mobile check in. I spent almost 45 mins at this location trying to get checked in to get my truck. I didn’t have anyone to help me with the process.

Stormy Fields 
Rating:
5.0

Used BB & J Storage for many years. Will definitely use again. Easy access, well lit… friendly staff.

THOMAS STACKHOUSE  |  Overall Experience 
Rating:
3.0

We did not know exactly where we were supposed to park the truck. A person who appeared to be homeless and living in one of the units and had a van parked on the premises with his bedding inside it, approached us and told us where to park the truck. We noticed two knives in the van at the bottom of his sleeping bag. It was very sketchy.

YVONNE Thomas 
Rating:
1.0

This is a self pickup only facility. There is no live person there. You check in through a mobile device. There were no prior instructions send other than have your mobile device with you. When I got there I could not get into the system to checkin. I had to call the 1800 number and it took them 5 minutes to answer my call. Then I was parked next to the truck but had to drive around front to checkin because if said I was not at the location. Once I got the app to work it took them another 5 minutes to verify me. DO USE MOBILE checkin at any facility. Took me over 30 minutes for a pickup that should have taken no more than 10.

EMILY SPRINGER 
Rating:
5.0

There were lots of signs about where not to park. It would be great to show where to park

Cynthia Powers 
Rating:
4.0

Customer did not leave a comment.

Steve Bryan 
Rating:
3.0

The inside drivers side had dirt. The lock was hard to open on the key box. Instructions would have been nice.

Jacqueline Cowan 
Rating:
5.0

Customer did not leave a comment.

Garrett Roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GRACIE NELSON 
Rating:
5.0

Customer did not leave a comment.

Deanna Purser  |  Overall Experience 
Rating:
2.0

If you need an appliance dolly, I recommend going to an actual uhaul store. I reserved an appliance dolly that was not in the truck I picked up. I had to call another store and drive to that location to pick up the dolly. I called the day prior to pickup to remind them to put the dolly inside the truck, yet they still left it out. This was my second time renting/reserving a dolly that was not in the truck at pickup. That is how I knew to call other locations. Other than the missing dolly, the truck was clean.

RONDA GARNER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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