The Uhaul was in terrible condition, it was previously used to transport cannabis. The dirt and water damaged my personal items. I will be contacting corporate office and filing a claim against Uhaul Canada. Thanks, JakeJake M.
BB Renton Esso
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GEORGE S.
Be sure store is open at designated timeROBERTHENRY B.
El cliente no dejó un comentario.Nicole Y.
Nice people , good service !GLENW B.
El cliente no dejó un comentario.melbin C.
El cliente no dejó un comentario.ADRIANNEREBECCA L.
Friendly and prompt service at pick up site. Great service. A very poor experience with representative on the phone while trying to confirm booking two days prior to pick up. Representative's tone was aggressive and the service generally unhelpful.Geoffrey C.
By changing our pick up location without calling was shoddy. I would suggest that perhaps getting a actual idea of what works best for the customer would be advisable instead of having them drive an hour out if their way without proper notification. Made for a stressful mi ing morningDALEA D.
El cliente no dejó un comentario.STEPHANIEE V.
Showed up earlier than requested but the owners finished sanitizing the truck, got my requested extras, processed my rental, explained the requirements all with a smile and a very pleasant attitude. Definitely GOOD customer service and Ambassadors for U-Haul.Robert E.
El cliente no dejó un comentario.CASEY CLAYTON GI C.
El cliente no dejó un comentario.Kyle W.
Very impressed with company . Would recommend to anyoneBARBARAA R.
El cliente no dejó un comentario.R-Allen M.
Customer service in Renton was amazing Went above and beyond to help with processKelly H.
Glen, Cheryl and crew were amazing to deal with. So friendly and professional. Our truck was perfect and everything was fully explained. I'll be sending all my business their way!Gregery W.
El cliente no dejó un comentario.Glenn M.
While both locations gave excellent service, the same cannot be said of your company. First you breached your contract with us regarding the pick-up point agreed upon. Secondly when we suggested changing the truck size so that we would not have an additional hours drive, you told us there was no alternate equipment; yet the owner at Orangeville said he did have a truck available. Also your web site showed such equipment available the following day. We are extremely dissatisfied with your behaviour.mike M.
The drop-off location had excellent and friendly service, was very happy with it.Benjamin S.
The gentleman I dealt with was one of the most pleasant, easy to speak to, helpful, people I have had the pleasure to do business with.JOHNA D.
I had to fill two tires on the trailer after I got it loaded. The right front tire was almost flat which meant I drove it for 4 hours to get there on half flat tires because you couldn't tell they were low until it got laden. To me the tires didn't look good when I picked it up but I did get home which was good . Other than that the trailer was in good working order and the price was more than fair and the owner of the business was a real good guy.ROBERTC T.
All good nothing extra neededPaul B.
Nothing.Glen was most helpful and excellent to deal with.I have already recommended this location to another personJOHNWILLIAM B.
Nothing. This is a great location for rental . Glen and his wife have incredible customer skills.RODNEYJ H.
El cliente no dejó un comentario.Luke W.
El cliente no dejó un comentario.Scott A.
Nothing needs to be improved. Trucks are clean, well-maintained, and extra precautions are being taken amid Covid 19. Customer service is excellent - friendly, knowledgeable, efficient. Location is ideal with easy access and gas available on site.Ashlee B.
El cliente no dejó un comentario.VICKYC H.
Excellent friendly and helpful service.ANNE P.
An excellent customer service, Extremely polite and kind staff. I'll be back for sure. The vehicle in excellent condition, clean and ready to leave, maintenance OK, new Truck. 5 stars to BB Renton Esso.ROGERIO B.
Superb service.WILLIAMP N.
We ran low on oil after one day of driving. Just making sure the basics (oil, transmission, wind shield fluid levels, tires) are taken care of before letting a truck be taken. The truck was very clean though which was appreciated.Quaylan W.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.David W.
They didn't have the dolly at my original location; so I gave Renton a call and the manager loaned me one of theirs for the day for no charge; staff was very friendly and helpful. Will absolutely be back if I'm ever in need of another U-Haul.CONNOR G.
Absolutely painless. Everyone we spoke with regarding the rental from start to finish was so very helpful. Amazing service!Jimmy S.
Super service Super peopleJay-Cee A.
This is the best place to rent a u-haul. They are the mostly friendly and helpful people I've ever rented from. They walked me through how everything works and made sure I was completely ready for my haul. I would recommend this location to anyone and I will definitely be returning. Very reasonable prices that are hard to beat.Keegan B.
El cliente no dejó un comentario.Charles M.
Very friendly customer serviceBlake S.
Was treated extremely well from booking a trailer on the phone to picking up and returning. Associates at BB Renton Esso in Simcoe are helpful and very pleasant. Highly recommend renting from them.Oliver P.
El cliente no dejó un comentario.Sheldon M.
El cliente no dejó un comentario.Kirk F.
El cliente no dejó un comentario.Nathan L.
El cliente no dejó un comentario.Ricky H.
Despite a break in to their facility the night before pick-up, they bent over backwards to help me; awesome. However, some woman from U-HAUL HEADQUARTERS inappropriately called me later in the day to ask me about the reservation. Her questions were abrupt and inappropriate.Edward K.
El cliente no dejó un comentario.Rod F.
El cliente no dejó un comentario.GREGG E.
Excellent staff, very helpful, polite and friendlyAllan K.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.cody S.
El cliente no dejó un comentario.tanner D.
Our experience with this U-Haul provider was outstanding.Bernice S.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.Rodney H.
El cliente no dejó un comentario.Rodney H.
El cliente no dejó un comentario.Tyler L.
My experience with this location was GREAT from start to finish. Wonderful people to work with, made our move easier. Thank you!!Ronald G.
A1 experience. Service representative came outside to meet me when I pulled in and was super friendly. Dropped the trailer and was gone in a couple of minutes. Best U-Haul experience we've had! ¡Gracias!Rebecca H.
El cliente no dejó un comentario.MOHAMED JASIM M.
Excellent customer service here! Much better than the other options around Simcoe.James W.
El cliente no dejó un comentario.shawn H.
El cliente no dejó un comentario.mARK L.
My Uhaul rental was literally the ONLY part of my move that went well. I hope to god I never move again, but if I do, it'll be with Uhaul.shawn B.
El cliente no dejó un comentario.emma S.
El cliente no dejó un comentario.Shawn W.
great people thank youDAVID P.
I feel I should have been refunded one day as I returned the uhaul within 24 hrs of pick up and don't feel it's fair that I was charged for 2 days. I had a reservation to pick up the uhaul eariler and closer but had it all messed up when I called the USA uhaul phone number! Ifit wasn't for Lucy I wouldn't have had a truck at all but none the less shouldn't have had to pay for 2 days!Gregory B.
El cliente no dejó un comentario.Sandra B.
I had an excellent experience at this location. The man I dealt with went above and beyond for me and I would definitely recommend this location to anyoneTim G.
Way too expensive. I feel like I was trickedTaylor E.
Very impressed with the friendliness of all at this location.Guy T.
El cliente no dejó un comentario.GLEN B.
Carry on as you are. Excellent all around.rod H.
I found the personnel at both ends of my journey very helpful and friendly.Dean D.
El cliente no dejó un comentario.Vic M.
Renton was awesome service, nothing to improve there Thankscharlie N.
I hope next time the gas will fill it up so we don't have worryNguyen V.
Extremely helpful and friendlybruce A.
Drop off was a breeze by comparison to pick up. The personnel were very friendly and helpful; would recommend them to anyone.richard A.
El cliente no dejó un comentario.john A.
I paid for everything upfront at the store I went to, and then a weeks or so after using the U-Haul I get an email saying I owe money on it, (even tho I paid in advance). So I emailed the address it gave me for consurns and questions and no one's gotten back to me. So I'm confused how I've already paid 200 dollars and I still some how have "more owing" . This experience as been 100% more expensive then I thought it would be and then you add more money ( to the already overly priced bill) and then don't get back to me in a timely manner to talk about the bill. This was my first time using U-Haul and I can't say im to happy with my experience! :(Amy P.
With the 12 foot trailer it was quite the challenge getting it unhooked. The 2000 lb trailer should have a wheel or post to help lift it off the ball vs physical labour. The staff were excellent just the trailer does need more work to be user friendly. Glen and staff are very friendly and very helpful. Merry Christmas.Chris B.
El cliente no dejó un comentario.HEATHER H.
Dropped off trailer after hours using on line return app.Victor M.
Trailer was not recived into system in a timely manner.. had call from traffic and emails.. traffic had to call them after we spoke to get return happening.. pain in ass.. if dealer was doing his job would ha e been a joy doing business... wont use that location again..daniel J.
El cliente no dejó un comentario.cheryl M.
El cliente no dejó un comentario.BILL M.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Michael D.
Pleased with the service and professional attitude. Lots of room to park and move the 26 foot truck.Aloys S.
Excellent customer service. The proprietors at this location were very friendly and helpful.Monika D.
El cliente no dejó un comentario.barry B.
The agent at this location was very pleasant to deal with.R. Scott T.
El cliente no dejó un comentario.Randy C.
El cliente no dejó un comentario.mark S.
El cliente no dejó un comentario.Janice K.