Customer Reviews for Baytown Self Storage Center
(Distribuidor de U-Haul del vecindario)

305 comentarios

4500 Decker Dr Ste B   Baytown, TX 77520

(832) 514-6567

Horario

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Services at this Location:

Contáctanos

(832) 514-6567

4500 Decker Dr Ste B
Baytown, TX 77520

Services at this Location:

Horario

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOANN W. 
Clasificación:
5.0

Lewis was great and the other gentleman that checked us in. We use no one, but Uhaul when we need equipment. They were fair and went above and beyond. Will definitely recommend and use again.

PERRY M. 
Clasificación:
4.0

Customer service was very good. Truck was not in good condition. Very slow to drive and it was dirty from drive side. Back trailer was clean. Thanks!!

RANJANA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISHA J. 
Clasificación:
4.0

The person working was more worried about the phone conversation he was having (planning his night), than he was helping me.

EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn P. 
Clasificación:
3.0

Truck provided was dirty from the outside. It also had a dent & scratches in the front compared to the other trucks available, that were clean and undamaged.

Dixy C. 
Clasificación:
3.0

Only if they had better choices. The 15' truck had no fuel in it, the knobs were broken you couldn't adjust air, etc. , missing knobs...

NICHOLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Decorrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYGALA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE G. 
Clasificación:
4.0

I hated having to send my license information over the Internet. It's completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.

Nelson M. 
Clasificación:
5.0

I like decker Dr store the guy was real help full in all ? At time of return

JOSHUA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

josselyn C. 
Clasificación:
1.0

I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!

Angie A. 
Clasificación:
5.0

Miss Jennifer extremely friendly thank you very much

Adwar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanika C. 
Clasificación:
5.0

Very friendly staff. Excellent customer service.

Lashunda M. 
Clasificación:
5.0

The person who rent it to us was very pleased and nice.

Roberto P. 
Clasificación:
5.0

They were very friendly and helpful.

William W. 
Clasificación:
5.0

Alex is so helpful and nice.

LaToya G. 
Clasificación:
5.0

Very polite staff.positive experience!

Nathan T. 
Clasificación:
4.0

The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
3.0

Better customer relationship skills

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn A. 
Clasificación:
5.0

The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.

Rafael D. 
Clasificación:
5.0

If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another$40 to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.

roshun F. 
Clasificación:
5.0

El cliente no dejó un comentario.

halie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

silvia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merrill B. 
Clasificación:
1.0

I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly's when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn't use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.

Makaila G. 
Clasificación:
5.0

Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.

Alejandro V. 
Clasificación:
5.0

Jennifer & Louis were super nice and helpful. We liked them a lot.

Esther M. 
Clasificación:
5.0

Great customer service always

Jazmin T. 
Clasificación:
5.0

Nothing at all!

destiny C. 
Clasificación:
5.0

Better communication

Alicia J. 
Clasificación:
5.0

Very Efficient and Courteous Very well kept premise

Dianna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana G. 
Clasificación:
5.0

The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer service

Tonya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri T. 
Clasificación:
5.0

OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.

Lenora W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
4.0

Nothing. It was a good experience and the representative was very nice and professional.

Milangela E. 
Clasificación:
5.0

Everything was GREAT!

Lesly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

Came to drop off truck after hours. Just parked vehicle and dropped key through door.

Purnima B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy W. 
Clasificación:
5.0

Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.

Suzette T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
3.0

This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.

Stacy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle L. 
Clasificación:
5.0

Excellent customer service. Thank you for the good experience

David E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wade M. 
Clasificación:
5.0

Very friendly guys

Juan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh N. 
Clasificación:
5.0

I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.

Graydon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany R. 
Clasificación:
3.0

The lobby smelled like cigarettes and air freshener.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivonne A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lillie P. 
Clasificación:
4.0

The location was closed when I dropped off the vehicle, I checked it in online

Aracely P. 
Clasificación:
4.0

This was not the location we initially chose for our pick up, but they were still helpful.

Gretchen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelcia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
3.0

They did not know how to hook up the trailer, nor offered. I am a single woman and had to ask for help. They also did not initially write the contract per my reservation request. I had to call into UHaul twice and wait on hold for over 1 hour total to get the drop off location resolved.

renee B. 
Clasificación:
5.0

It was very easy and the staff was very nice!

Heather C. 
Clasificación:
5.0

awsome

robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiaum H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mickey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

The truck was ready on time, and the cashier was helpful.

jeff S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ajo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwen F. 
Clasificación:
5.0

The people at location are fast and courteous.

JORGE P. 
Clasificación:
3.0

The price of the trailer was double the amount. It was $147 to rent the same trailer for 5 days and make the trip from FL to TX. It was $297 to make the same trip from TX back to FL with the same trailer a month later. Why would the cost double in just a month. Price gouging on people affected by the hurricanes? Will not rent from Uhaul again. I used to rent from uhual all the time.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
5.0

Nothing they were awesome. I use them all the tine i need them.

MARY G. 
Clasificación:
5.0

Most helpful and great personnel in site to help. Very friendly and helpful

deanne T. 
Clasificación:
5.0

MS JENNIFER WAS WONDERFUL! VERY ATTENTIVE AND PROFESSIONAL! EVEN WHEN ENCOUNTERING A RUDE CUSTOMER SHE MAINTAINED HER PROFESSIONALISM! I forgot the young man's name but he was TOTALLY AWESOME! Even after I popped his hand??????! I will DEFINITELY use this Center again and recommend them to friends and family!!!!! THANK YOU SOOO MUCH

Taisha H. 
Clasificación:
5.0

The price just a little bit cheaper it could you maybe $10 cheaper

BRANDON A. 
No se han enviado comentarios para esta ubicación.

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