JUSTIN Z.
El cliente no dejó un comentario.
Comentarios de los clientes para Baytown Self Storage Center
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de Baytown Self Storage Center
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Dixy C.
Truck provided was dirty from the outside. It also had a dent & scratches in the front compared to the other trucks available, that were clean and undamaged.
NICHOLAS K.
Only if they had better choices. The 15' truck had no fuel in it, the knobs were broken you couldn't adjust air, etc. , missing knobs...
Nelson M.
I hated having to send my license information over the Internet. It's completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.
JOSHUA J.
I like decker Dr store the guy was real help full in all ? At time of return
Angie A.
I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!
Adwar D.
Miss Jennifer extremely friendly thank you very much
Lashunda M.
Very friendly staff. Excellent customer service.
Roberto P.
The person who rent it to us was very pleased and nice.
William W.
They were very friendly and helpful.
LaToya G.
Alex is so helpful and nice.
Nathan T.
Very polite staff.positive experience!
Richard D.
The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.
Eric B.
Better customer relationship skills
Rafael D.
The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.
roshun F.
If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another$40 to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.
Makaila G.
I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly's when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn't use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.
Alejandro V.
Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.
Esther M.
Jennifer & Louis were super nice and helpful. We liked them a lot.
Jazmin T.
Great customer service always
destiny C.
Nothing at all!
Alicia J.
Better communication
Dianna M.
Very Efficient and Courteous Very well kept premise
Tonya P.
The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer service
Lenora W.
OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.
Milangela E.
Nothing. It was a good experience and the representative was very nice and professional.
Lesly R.
Everything was GREAT!
Purnima B.
Came to drop off truck after hours. Just parked vehicle and dropped key through door.
Suzette T.
Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.
Stacy L.
This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.
David E.
Excellent customer service. Thank you for the good experience
Juan T.
Very friendly guys
Graydon C.
I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.
Maria C.
The lobby smelled like cigarettes and air freshener.
Aracely P.
The location was closed when I dropped off the vehicle, I checked it in online
Gretchen H.
This was not the location we initially chose for our pick up, but they were still helpful.
renee B.
They did not know how to hook up the trailer, nor offered. I am a single woman and had to ask for help. They also did not initially write the contract per my reservation request. I had to call into UHaul twice and wait on hold for over 1 hour total to get the drop off location resolved.
Heather C.
It was very easy and the staff was very nice!
robert C.
awsome
jeff S.
The truck was ready on time, and the cashier was helpful.
JORGE P.
The people at location are fast and courteous.
Brandon R.
The price of the trailer was double the amount. It was $147 to rent the same trailer for 5 days and make the trip from FL to TX. It was $297 to make the same trip from TX back to FL with the same trailer a month later. Why would the cost double in just a month. Price gouging on people affected by the hurricanes? Will not rent from Uhaul again. I used to rent from uhual all the time.
MARY G.
Nothing they were awesome. I use them all the tine i need them.
deanne T.
Most helpful and great personnel in site to help. Very friendly and helpful
Taisha H.
MS JENNIFER WAS WONDERFUL! VERY ATTENTIVE AND PROFESSIONAL! EVEN WHEN ENCOUNTERING A RUDE CUSTOMER SHE MAINTAINED HER PROFESSIONALISM! I forgot the young man's name but he was TOTALLY AWESOME! Even after I popped his hand??????! I will DEFINITELY use this Center again and recommend them to friends and family!!!!! THANK YOU SOOO MUCH
BRANDON A.
The price just a little bit cheaper it could you maybe $10 cheaper
deric M.
The brake light was out upon rental
PETE S.
SHOULD ALWAYS GREET CUSTOMERS WHEN WALK IN....
STEPHANIE B.
The staff at this location were amazing such a great help what I needed the most from today . A breath of fresh air in what seems the most stressful of times . Gentlemen very helpful and even said they could help me with future rentals I will be coming back to them any time I need a
ERICK H.
Professional and courteous. Went the extra mile by waiting for me after closing because I was stuck in traffic. Emergency rental.
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