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JOSEPH M.
Customer Reviews for Baytown Self Storage Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Gentleman at the front who helped me get uhaul and storage unit was very helpfull and nice.
JVONI O.Excellent service from all. Would gladly do business here again and recommend to others. My thank to all involved.
LEON R.The gentleman that helped me was awesome. Very nice and explained things great.
JESSICA R.This was a designated one way truck, reasonable to assume for "long hauls", yet it did not have cruise control??!! This was first time I've ever rented a small moving truck, so didn't know to look for that feature when choosing. In the future I will NOT rent any trucks from any company that do not have cruise control. Truck cab smelled like cigarette smoke and body odor, had to Febreze the cab 3 times, yet it still smelled. Also, windshield and side windows were dirty, had to clean them before the trip.
JACK F.Was there early before opening to insure on time turn in. Had to use app for check in after waiting 30 minutes
TYLER P.We were told we had until 2 pm to return the truck, get here before 2, get charged an extra day instead of honoring what uhaul told us.
Heath N.Great service
EDWIN M.Jennifer the desk agent was very friendly and knowledgeable.
Angela L.U-haul corporate needs to ensure that their systems work on saturdays.
NELSON P M.Lewis was great and the other gentleman that checked us in. We use no one, but Uhaul when we need equipment. They were fair and went above and beyond. Will definitely recommend and use again.
PERRY M.Customer service was very good. Truck was not in good condition. Very slow to drive and it was dirty from drive side. Back trailer was clean. Thanks!!
RANJANA K.The person working was more worried about the phone conversation he was having (planning his night), than he was helping me.
EDWARD D.Truck provided was dirty from the outside. It also had a dent & scratches in the front compared to the other trucks available, that were clean and undamaged.
Dixy C.Only if they had better choices. The 15' truck had no fuel in it, the knobs were broken you couldn't adjust air, etc. , missing knobs...
NICHOLAS K.I hated having to send my license information over the Internet. It's completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.
Nelson M.I like decker Dr store the guy was real help full in all ? At time of return
JOSHUA J.I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!
Angie A.Miss Jennifer extremely friendly thank you very much
Adwar D.Very friendly staff. Excellent customer service.
Lashunda M.The person who rent it to us was very pleased and nice.
Roberto P.They were very friendly and helpful.
William W.Alex is so helpful and nice.
LaToya G.Very polite staff.positive experience!
Nathan T.The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.
Richard D.Better customer relationship skills
Eric B.The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.
Rafael D.If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another$40 to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.
roshun F.I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly's when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn't use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.
Makaila G.Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.
Alejandro V.Jennifer & Louis were super nice and helpful. We liked them a lot.
Esther M.Great customer service always
Jazmin T.Nothing at all!
destiny C.Better communication
Alicia J.Very Efficient and Courteous Very well kept premise
Dianna M.The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer service
Tonya P.OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.
Lenora W.Nothing. It was a good experience and the representative was very nice and professional.
Milangela E.Everything was GREAT!
Lesly R.Came to drop off truck after hours. Just parked vehicle and dropped key through door.
Purnima B.Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.
Suzette T.This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.
Stacy L.Excellent customer service. Thank you for the good experience
David E.Very friendly guys
Juan T.I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.
Graydon C.The lobby smelled like cigarettes and air freshener.
Maria C.The location was closed when I dropped off the vehicle, I checked it in online
Aracely P.This was not the location we initially chose for our pick up, but they were still helpful.
Gretchen H.