Customer Reviews for Bayside Market and Deli
(U-Haul Neighborhood Dealer)

Clasificación:

1.0

The cashier on duty had no knowledge of the return process and was unable to help us. Previous experience at this location was better. When the owners were present, they were helpful. The place isn't especially clean or inviting, but it isn't bad either.

Clasificación:

2.0

The cashier on duty was unable to assist us, and we had to use the after hours self check in process which is confusing, and not customer-friendly. Central office U-haul customer service is not good. The store owner helped us the last time we rented a vehicle. They are much better. I recommend talking with the store owner at this location.

Clasificación:

3.0

Establishment owner was nice but did not know how to check out the equipment. I had to work with agent over the phone but was not convenient.

Clasificación:

1.0

I'm not sure what the issue is, but this location isn't properly linked up with U-Haul. I spent a half hour renting a U-Haul on the app at home and another 20 setting up the truck pickup but then when I got to the location to get the keys at the location (bayside market) they had no record showing I had rented the truck even though I had a confirmation number. They tried to have me start over and create a new rental on their personal cell phone which I declined to do. U-haul customer service was very helpful once they actually came on the phone. Wait times were long. At the truck pick up location it took 90 minutes to pick up the truck after the time I had already spent creating the reservation the night before online and executing the virtual pick up the next morning. I also had selected that we wanted moving blankets but none were in the truck. I had to get that refunded later. Dropping the truck wasn't much better, though it took 30 minutes instead of 90. More time and frustration than it was worth. Also be aware the app tries to add a moving dolly to every reservation. You have to watch closely to not get extra charges you didn't ask for. I suggest renting a truck someplace else.

Clasificación:

4.0

The location is great. The U-Haul app is awful. It is clunky and unintuitive.

Clasificación:

3.0

Truck was dirty when picked up with muddy foot prints in the cab.

Clasificación:

1.0

This is my third reservation here and all have had the same problems: 1) SafeMove gets added despite my NOT selecting it every time. 2) None of the information I entered when making the reservation makes it to the rental location requiring everything to be re-entered at pick-up.

Clasificación:

4.0

Better selection of truck sizes.

Clasificación:

3.0

The truck was dirty and especially the windshield. The passenger seat was full of dirty moving pads and trash. Very unpleasant experience. Did not do an inspection upon rental either.

Clasificación:

1.0

The guy did not know what he was doing. I did not get a receipt because he said the charges are applied at the end when turned in. But, we had to give him our credit card number. He just gave us the keys and away we went. The order when he gave us the keys did not have the attached insurance of Safe Move and Safe Trip added so he had to call the regional manager. The entire experience was horrible. We had been jostled back and forth from Tillamook, to told we would have to pick the truck up on Beaver, to Tillamook, to Netarts. We originally only wanted a 10' but took the 15' foot instead because of the hassle. We wanted to make sure we had a truck because we were coming from out of town to move my mother. Horrible experience!

Clasificación:

1.0

After calling and getting a truck reservation, I received an email to go online and fill out additional information to improve check out process. So I went online to fill in information. I checked the box that I did no need insurance. I then printed out the data an it said my cost was to be $130. The next day I arrived to pick up the vehicle. I had to fill out all the information again on the agents phone. He said the cost was now $159. $29 more. He said I could call the office to see why. Which of course would be a waste of time. So I paid the $159 so I could get the truck. After I checked out the condition of the vehicle everything was ok, except it only has a quarter of a tank of gas. The problem was my destination was about 80 miles. BTW, there is no gas stations where I live. So I had to drive a twenty mile round trip to get some gas for the trip. I also received info to drop the vehicle off at a location about 25 miles from my destination. I contacted u-haul and they changed my drop off/return location. Only 2 miles from my original destination. During the drop off/return inspection, the agent said everything was good, except I went 14 mile over my allotment. So she charged me about additional $6. Go figure.

Clasificación:

2.0

Why does the location need me to enter my credit card info and personal info when I pre-registered all this information online?!! How in the hell does SafeMove keep getting added to my rental when I decline it when making the reservation? (this has happened twice now). Get your shit together!!!

Clasificación:

2.0

It was not their fault, but the computer was down and I had no idea what I was charged. When I accessed my debit card, I found that u-haul had charged me twice. One charge was $46.46 and the other was $47.75. The charges were both today so one is incorrect. I called Bayside and they gave me the u-haul number to complain. I am still on the phone after waiting OVER AN HOUR ALREADY. This is not right. I need you to refund one of these charges immediately. i will wait longer on the phone but I have already been disconnected once after waiting over a half an hour. I am waiting for over that yet again. This is poor performance on your part. I have also left a message with District Manager, Lance Blades at 503 777-5924 who also was not there. Again, please refund the $47.75 that I do not owe. If you would like to give me a discount to make up for the almost 2 hours I have wasted on the phone, that would be also appreciated but at very least, immediately restore my money and email the resolution to this address (tommyp1@verizon,net. Thank you, Tom Philipsen My order number is 295842

Clasificación:

1.0

Water bottle under the seat found its way to under the pedal and nearly caused an accident. Windows were smudged and grimy. Also, I had requested multiple items (pads, dollies, etc) and none were supplied. HOWEVER, Barbara and Jacqueline on the customer service line were both SO helpful. Love them.