Customer Reviews for Grease Monkey
(U-Haul Neighborhood Dealer)

Rating:

1.0

Trailers need to be easier to connect to vehicles. Very heavy! I would have hurt myself trying to do this and had to go in and ask for help. Was afraid helpers would hurt themselves when trying to assist. Very poor system! Sending links to me to take pictures that I didn't see until after I left. Have to talk to someone on the phone rather than have someone from uhaul at tge location. I would never rent a trailer from uhaul again! Terrible service for a customer! This is not directed to the employees of Grease Monkey but at Uhaul for such a terrible setup on the trailers. My boat trailer has a crank jack on it to get it raised over the trailer ball. Had to use your back to lift this one! Very Heavy! Terrible system !!!

Rating:

1.0

Nightmare experience, would not EVER recommend anyway rent from this location.

Rating:

5.0

Professional and welcoming

Rating:

3.0

I had to sweep out the back, it was dirty. They said there was 1/2 tank gas in it.... there was a mark under that but I returned it with half a tank exactly even though there was less! Then you all charged me $7.50 for 2 gallons more saying there wasn't half tank.... that was bull because I have two others who were with me and saw the gas gage!

Rating:

3.0

Very minimal inventory. Also, when I returned the trailer, the staff did not check me back in. I ended up getting charged for multiple days, which I had to dispute, when I returned the trailer the same day.

Rating:

3.0

Show that you care: they didn’t, and I’m spending money out there every month. I hope this is my last month needing that storage: Thank you 🙏🏽.

Rating:

3.0

How about when a customer states there is something on the bill he didn't want ( Safe Move ), that they offer to help instead of stating that " there's nothing they can do ".

Rating:

3.0

Well 1 thing that can be improved is the amount of trucks that yoi have for these facilities. We were actually told the day before aft 8 pm that we had to go this location which was 18 miles away from where we were (while the location we actually put our reservation in at was 2.1 miles from the house) so we were charged 15.90 miles 1 way from grease monkey to the first location and then from final destination back to grease monkey was 29 miles (whereas to the lancaster location would only have neen 13.5 miles) 15.50 difference taking it back to grease monkeys. We were told that we had to take the truck back to the grease monkey location and couldnt return it to the closer one. We did so but that waa additional almost 32 miles that we were charged for. Your commercial state you can pick up at 1 location and drop at another 1. However both locations told us that we couldn't. I understand there is a shortage on trucks but still very inconvenient. Especially when the reservation was made your webpage said that the lancaster location had one. Very aggravating and inconvient

Rating:

5.0

N/a

Rating:

2.0

Grease Monkey took their own sweet time checking in the vehicle which led me to receive multiple calls from uhaul as if I’m running around with their property. It was very disturbing and upsetting, when the vehicle had been returned when it was due and on time. The uhaul was not clean and it felt as if the transmission was about to tank. I will never rent from that location again!

Rating:

5.0

Honestly for the cost very affordable and pretty clean. The process to get everything reserved was longer than anticipated, but I feel it’ll be easier to rent now that I’ve experienced it once. The app was awesome just make sure you don’t make your emergency contact someone they’d call to verify you or have a passport in addition to your id.

Rating:

1.0

I picked up the truck with 3/4 tank full of gas and returned it with 3/4 tank of gas and was charged $ 11 for gas plus $9 for extra miles I was not informed of. Grease Monkey ripped me off $20.68 . Shame on you after I already paid $271.15 to rent the truck . I will drop off somewhere else next time.

Rating:

3.0

Just check to make sure you have everything and estimated cost is more accurate. Mine was about $70 more than expected and things added I didn't need.

Rating:

5.0

Not a thing

Rating:

5.0

Your inside employee's should never tell a custom for Uhaul you have to wait till we are done with the cars before we can help you.

Rating:

2.0

Vehicle sounds like it needs brakes. Steering wheel is off

Rating:

5.0

Did not choose insurance but was charged for insurance

Rating:

3.0

Actually have the items in the truck that people reserve!

Rating:

5.0

ALL the staff at this location were absolutely AWESOME!!! My husband and I will always use this location!!!

Rating:

2.0

There is no one on-site to check you out. They hand you a phone and you have to talk through it that way. Knowing I was scheduled to return it at 11pm I was not instructed on how to return it after hours. I had to call Uhaul help line and wait on hold for 30 minutes.

Rating:

5.0

GREAT service from the Grease Monkey team! They came right out and helped get me on my way after returning my vehicle.

Rating:

1.0

The manager (sandra) refused to help with my verify my check out.Told me to do myself that she had nothing to do with u-haul. If you don't like that, told me to leave the property. Can't believe the way they treated me.

Rating:

2.0

That someone is there on location, to help you. No one was there it took 30 mins to get help.

Rating:

3.0

Well it’s a car drive in get your oil change place very busy. Barley had time to juggle all going on much less help me. Guy did great over the phone getting me signed in but I mean it’s a money making business

Rating:

5.0

1st time using the mobile system. Very cool 😎. Was a little challenging, but very efficient and cool. Thank You