Customer Reviews for Auto Value Parts Store
(U-Haul Neighborhood Dealer)

13 reviews

3211 Avent Ferry Rd   Raleigh, NC 27606

(919) 859-7508

Office Hours

  • Mon-Sat: 7:30 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 859-7508

3211 Avent Ferry Rd
Raleigh, NC 27606

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cheryl Meliones 
Rating:
1.0

Had to call store owner to get him to come to work so I could pick up truck. Then he ripped me off saying I brought back with less fuel. Horrible place

Kerry Rideout 
Rating:
4.0

The only downside was that we selected mobile access but had to go in-person to the shop.

Sina Baghbanijam 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mobley 
Rating:
2.0

When I arrived no one was inside so I asked the man outside fixing a car, and he said someone was suppose to call and I can’t park it there, but he asked if I knew some gas station up the road and I said no I do not, so he told me to just park it near the tree in the parking lot

courtney struck 
Rating:
5.0

Great experience! Even though shop is closed on Sunday, the owner opened the office to provide me the keys. He explained the contract and informed key drop off location. The equipment was clean and worked good. One thing that could have been better was informing me as a renter to take photos before parking the truck. It was difficult to take passenger side image of truck because I had already parked and returned the keys.

Siddhi Patil 
Rating:
3.0

Customer did not leave a comment.

Robin Gailey 
Rating:
5.0

Customer did not leave a comment.

Gregory Davis 
Rating:
1.0

He called me in the morning of 8-9-23 to say that his lot was full and i would have to find another drop off. Which i was unable to do bc no other uhaul dealer near wolf tech lane in Raleigh would take the van. I then called him back and told him my dilemma, he said oh i cleared my lot so you can bring it now. I felt that it was very unorganized and i wasnt clear on the expectations of the drop off. I asked him if wanted to look at the van with me and he said there was no need. He didn't give me a receipt and i didn't sign anything.

Kristal Simmons 
Rating:
1.0

My Equipment Contract was incorrect in that stated that I received the truck with 7/8 tank of fuel. In fact, I receive the truck with 1/4 tank of fuel. I had an electronic receipt to show that I went directly across the street and filled the tank at Kroger (less than 500 feet from the U-Haul location) with $37.23 of fuel. Neither the location where I dropped it off nor the customer service line would do anything about this mistake made by U-Haul. Extremely frustrated and from my perspective terrible customer service. It would not even be possible to put 437.23 of fuel into a tank that was 7/8 full. I therefore overpaid for my rental based on having to fill the tank a 2nd time.

Randall Clark 
Rating:
5.0

Customer did not leave a comment.

Frank Sills 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wooten 
Rating:
5.0

Made to run around North Carolina to drop off. 5600 Atlantic avenue was picked for drop off and was on our receipt. They made us travel an hour more to drop off the dolly at a different location and was very very rude and disrespectful. They just wanted to smoke offer no help at all and didn’t want to do they’re job. Thank god for 3211 avent ferry road they guy who helped us was amazing.

Donna Renaud 
No reviews have been submitted for this location.

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