Customer Reviews for Bay City Alabama LLC
(U-Haul Neighborhood Dealer)

163 reviews

851 Blackburn Dr   Mobile, AL 36608

(251) 645-0645

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(251) 645-0645

851 Blackburn Dr
Mobile, AL 36608

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021: 12:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ELEANOR K. 
Rating:
5.0

Mr.Mike Was Very Nice & Customer Service Was Good!He also was very Knowledgeable of his job & explained everything to me calmly without rushing

SHERICA R. 
Rating:
5.0

Mike Hatcher was professional and pleasant .

ELLA S. 
Rating:
4.0

Customer did not leave a comment.

Mellissa L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Nothing at this moment

Linda B. 
Rating:
5.0

Keep being consistent and I have no complaints. I am fully satisfied with my experience. Will be back again, great job on Mike Hatcher's end, logistically speaking.

ANHKIET R. 
Rating:
5.0

Always great service with a smile

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Access was a bit crowded, but the service was great.

BRUCE E. 
Rating:
5.0

The process when great, no problems picking up the truck at all. also turn in when well, I was greeted up on return. Lees than 5 minutes to turn truck in.. Great Place.

LEON H. 
Rating:
5.0

Customer did not leave a comment.

JERRID R. 
Rating:
4.0

Small place but it was easy to return at.

Tommie A. 
Rating:
2.0

One tire needs to be replaced, it's bulging out. Very inconvenient place to place trailers behind the office, your slanted on a hill with trailers on one side and standing water on the other.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Great experience. No issues at all with pick up or drop off.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Doloria W. 
Rating:
3.0

How do I receive my deposit money back

Chris J. 
Rating:
4.0

Customer did not leave a comment.

LaKiah M. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
5.0

Good place to rent from. Well run

JEFF L. 
Rating:
4.0

Just be aware that it is close to the airport.

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

ANGLINE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

everything went great; super convenient

DEBRA H. 
Rating:
4.0

Customer did not leave a comment.

Ramyro T. 
Rating:
5.0

Customer did not leave a comment.

Laurie R. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
3.0

Quality service

HAMPERDICK P. 
Rating:
5.0

Good service each time I come

AUGUSTINE K. 
Rating:
3.0

Be clear when products aren't available (moving blankets) and remove the charges before the rental period is up instead of the customer having to reach out to correct it

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Have the guaranteed reservation ready. We do appreciate that it was somewhat corrected with a different vehicle.

William E. 
Rating:
5.0

Very helpful and friendly!

Alan M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

DERICK J. 
Rating:
4.0

Customer did not leave a comment.

Augustine K. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Great customer service. Very pleased!

Jericka F. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Could not find anyone when Zwr first arrived?!?! Then someone came out snd took care of us

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
3.0

Customer did not leave a comment.

TI'ERRA J. 
Rating:
3.0

Customer did not leave a comment.

Bret H. 
Rating:
5.0

Customer did not leave a comment.

Kenny E. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

This location was not the closest neighborhood dealer, but the two closer businesses didn't answer their phones or were closed when I drove to their location.

Bryan M W. 
Rating:
5.0

N/A

John R B. 
Rating:
5.0

Good service

William D. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Great experience fast, affordable, and easy. Great customer service.

Blake R. 
Rating:
5.0

Customer did not leave a comment.

Iris J. 
Rating:
4.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tawfik S. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

willam G. 
Rating:
5.0

I always use this location because of the excellent service.

Chris L. 
Rating:
4.0

The approval process when you arrive to pick up the vehicle could be a little faster.

Kerstern O. 
Rating:
5.0

Customer did not leave a comment.

Jacklyn J. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
1.0

Reservation time was changed to 9am from 8am that i requested so had to call the 800# to be able to complete the pick up on the App. Trouble getting Drivers License approved since I just renewed my license and it was a paper copy, even after submitting photo of old license it still took several chats back and forth to complete pickup. The pick up location address was not the location the truck was located, was a few blocks down the road at the businesses old address. Found it on accident. Had a hard time contacting the business when confirming rental and when trying to find the business to pick up the rental. I would not recommend this location to anyone, as a matter of fact U-Haul should pull their business from there.

William B. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

The uhaul guy was very nice and helpful!

Laresa T. 
Rating:
3.0

Was charged twice for my rental, one if them being 11 days later. Get the run around trying to get refund for the double charge.

Philip N. 
Rating:
4.0

Customer did not leave a comment.

Randolph M. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

My uhaul rep was very nice & helpful, the truck was great, clean and no issues... thank you Uhaul/Bay City Auro

Judy J. 
Rating:
5.0

Everything was excellent.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Colton S. 
Rating:
4.0

Everything was great !!

Elbert P. 
Rating:
5.0

Customer did not leave a comment.

Clarence T. 
Rating:
5.0

Great people, helpful and efficient.

Phillip G. 
Rating:
5.0

Very friendly folks, will continue to use them when I can.

Morgan G. 
Rating:
5.0

Super friendly and helpful, couldn't ask for more in from a pick up location.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Great customer service and very nice staff to work with.

Samuel B. 
Rating:
1.0

There was no one at the location. We called their number and no one answered. A guy from the business next door said the lady was out for the day. He instructed us to leave the keys and paperwork in a Dropbox. We returned on Monday, July 22. I received a call from another Uhaul location on 7/24 wanting to know where the truck was.

Bernice W. 
Rating:
5.0

Make it look like a U-Haul location.

Edwin V. 
Rating:
5.0

Great online check in and easy check back in

Alex L. 
Rating:
4.0

Customer did not leave a comment.

Jeanne A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

This is at a car lot and hard to get into, other than that it was a good experience.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
4.0

Customer did not leave a comment.

Asha M L. 
Rating:
5.0

Customer did not leave a comment.

Lane G. 
Rating:
4.0

Making reservations on-line was easy. And, you've thought of everything!! Thank you for offering the use of pads and equipment and even workers. 99 cents a mile was a bit too pricey in my opinion--probably because I drove several miles. I had to wait to check it back in--maybe because I wasn't told or didn't notice that I could just drop it off with no one there. Great truck with just a couple problems--the driver-side sun visor kept flopping down in front of my eyes and the radio mysteriously kept shutting on and off. Neither were deal breakers, however. Thank you for offering a smaller truck that a woman can drive easily.

Gail Z. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
4.0

People were very helpful

John D. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
No reviews have been submitted for this location.

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