Needed a truck last minute and was trying to get things done quick and the same day. They did a fantic job getting us out of there both picking up and dropping off.
Edward C
Customer Reviews for Bay Bridge Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. This was the first time using the phone app and it was very easy to use.
Charley OWe were lied to on the phone about the cost for extra days which should’ve been around $300, not $500. We put in a call and somebody was supposed to call us back but nobody did bad we were charged with a price we did not authorize
Nicole LConvenient location, closed on weekends, so drop off is self service with the uhaul app. Process as easy enough.
Peter CThe service was excellent and the location convenient to my start and finish points.
Samuel BThey helped me big time more than the FLORIDA
RON FThe woman that checked me in was outstanding. Very friendly, quick and knowledgeable Fantastic experience Brian Hardman
Brian HMonica very helpful, friendly, courteous, knowledgeable and professional
RONALD SThe key was very hard to get. It took us at least 10 minutes to get it out of the lock box. We were also missing equipment we asked for, and the back of the truck was a mess. The moving blankets were just thrown in a pile
Alexander MI tried 5-6 times to open the lock box to get the key out since it was after hours in the pouring down rain. The employee of the gas station saw that I was struggling and came out to help. It took her about 3 times but finally was able to open it up. They need better locks and also instructions on how to open up the box. The employee at the U-Haul office was very friendly and helpful on the phone before picking up the truck and the next day.
Mary BFriendly and efficient service. Truck was in great shape. I would definitely use again.
Stephen HThis location was okay however, the graysonville location was who I reserved through. I would not recommend the graysonville location to anyone! The lady at the front desk double booked our uhaul then lied to me and told me they never got my reservation and wouldnt even bother to hear or see my reservation confirmation.She was extremely rude and unhelpful.
Kristina JNo signage for drop off, had a local, non employee, tell me where to park the trailer
Donald rLet me start from the beginning so you understand my frustration. Your notes reflect I was telling at someone on the phone. I was not yelling - I was very upset by a very poor quality of service. The dispatch for MD eastern shore needs serious customer service training. When I initially started the quote process, I had circled back to U-haul and clicked on an offer that said maybe a better price could be had. A woman called back based. She offered the exact quote I'd already been given. When I pointed that out, she begrudgingly offered 5% and asked for my card to book it. I had a question regarding logistics due to where I moved, and she got irritated raising her voice repeating, 'when, When, WHEN you pick up the rental -' at which point I hung up. I surely wasn't going to book with her. I called back and spoke to a nice young lady who said if I explained when I picked up about the discount she thought it could be applied then and did not think it would be a problem. She said she noted my quote. She also said someone would be available to help us when I picked up the truck as I was concerned about how to manage the equipment in route as I could not get up the dirt road at my new home with the trailer on as I'd not be able to back down and we were arriving over the weekend when the drop off facility would be closed. When I picked up the rental, the guy gave me a key and said he wasn't responsible for U-haul or discounts. He was put out when I asked if he could explain the equipment. I just left him a one star review on google. My husband couldn't believe what a jerk he was. We sat in his swampy mosquito filled lot behind his gas station working with u-haul over the phone. Luckily there was a nice man named Bob at U-haul customer service who actually helped us. We had to leave the trailer because without shims, my car could not be secured. The dispatch was also rude as we were trying to fix the issue. When I dropped off the truck, the guy was very kind as well. But I'll never use u-haul again.
Colette EGreat service
Diane LRepresentative who checked me out forgot to lock down the trailer to my hitch. Luckily he called as I was driving away I’m about to get onto a highway.
Steve SI couldn’t have asked for a more expedited drop off. Excellent service all around!
Michelle GThe right front tire was at 34 psi. The snow was not cleared from the truck.
William PThe keys weren’t at the location. I had to wait for a Uhaul rep to come from home to find the keys for us.
Mike CJust a bit chaotic sharing the lot with a repair facility
William DYou are asking the wrong questions. Trailer was reserved 10 days in advance. The online system seems to show random local places to pick up equipment. Day before pickup, I received an email informing me the equipment actually needed to be picked up 80 miles /1.5 hours one way away from where I “reserved” it! This is false advertising or “bait and switch”. Recorded message on the call in number says changes can be made through web. This is not true. There is no way to make any changes other than cancelling the order and starting over without calling and sitting in the phone queue.
David WAmazing customer service, had surgery the day before and the agent was a complete gentleman. I really appreciate him and his amazing service
Janelle WCommunicate exact Pickup location earlier
Kenneth SEverything was great
WILLIAM CI had trouble with the lock and the attendant was helpful and kind.
Lindsey WThe keyless pickup is a terrible system. UHaul Corporation should make sure they open with a representative on the mornings of early rentals at every location. Have certain early hours available. Most are open at 7 a.m.
Mary SI did not realize that I would need to take pictures of the mileage and gas tank as part of the after hours turn in procedure. I locked the vehicle and put the key in the lock box then went to the link to do the check-in procedure. When I read the requirement for the mileage, it was too late as the vehicle was locked and the key in the drop box. Perhaps making this part of the after hours turn-in more visible would be good. This was my first time turning in a rental after hours. I will know better next time.
Harold FThe app is terrible. We could not rent the truck through it. The people were wonderful! They helped us rent the truck. The problem with the app can be fixed. The driver’s license entry needs to specify “no dashes”. We wasted 1 hr and 45 min with the app
Angus MVery easy check-in and return. The truck was the cleanest U-Haul truck I've rented. Thank you.
Timothy MThe gentlemen that worked at this uhaul are exceptionally welcoming, kind, excellent customer service, they were polite, sufficient, detail orientated, overall I have had a lovely uhaul customer service experience ...the down side is that there are expeptionally large dirty 20 meter pot holes and it is very muddy..the whole parking lot needs to be resurfaced and they office is situated right in the middle of a gas station and a garage...if the office block was newer and situated further back and the uhaul truck parked in front not only does it look more pleasant and welcoming but by hiding the truck at the back ...where it is cluttered and extensive large pot holes ..I just think a little investmemt into this uhaul facility would be nice for 2020 ...they deserve it.
Arshi GLocation staff rude . Difficult to deal with. Unhelpful.
Brian WAdvertising can be misleading. You claim low fees, until we sign the contract. Weekend rates, in town only, other fees. Gets costly.
Mark FWonderful experience, would highly recommend l
JANET BThe staff was courteous, knowledgable and very helpful.
kris kThanks
Carol CFix the ignition problem! We had to play with the key very time to get the truck started. The staff on day of pick up was not professional and seemed upset to be working on a Saturday. The staff on return wasn't able to process payment without assistance. This may have been due to system error, however, it took over 10 mins to check out.
Karen BExcellent customer service.
eric jThe key is very difficult to get in. I was warned prior to about this situation. The gentleman at the counter was quick and efficient. I’d use again because of proximity to my home.
Sylvia HInadequate parking given the requirements to ensure that doors and storage areas are not locked.
Edward CCheck in and check out process was a nightmare!!! Took at least 30 min at both check in and check out to get all stuff downloaded etc even though I had already done this in advance at home. Will be very reluctant to use uhaul again. Even the reservation process was a nightmare although I tried to reserve the truck almost 2 weeks in advance. The receptionist Bobbie at the Grasonville Md location was very helpful. Chris Barnes
Douglas BThe truck was in very good condition the customer service was good but I was in a crisis I own a 16 foot box truck myself and it had broken down on me and I drive 360 miles per day with it for work and I was wondering if I could get a better deal on the mileage than what I get because I would use the U-Haul more often for when I have to take my vehicle in for service but I can’t really cannot afford to pay those rates for what I’m using it for So is there anyway that I can get a waiver or a discount for the mileage rate that I was charged I paid $400 for renting a truck for one day that was very expensive really cannot afford that in the future
Jeff GThe unit was old 1982 and dented, but worked fine. kinda funny cause it was the year we graduated high school and we are high school sweethearts.
SCOTT Ravoid any delays for customer.
Russell FI have been to countless uhaul locations in many different states and this is by far the worst location. I set my reservation and express checkout all online and still the lady not only took a long time she CHANGED my preferences and over charged me. I told her that she made a mistake and was told she can't do anything that she was going to have to call a uhaul rep. I was running late so i said i can't wait any longer and told them nevermind. After another guy hooked up the trailer to my vehicle, he did NOT check the lights (first time uhaul didn't check the lights). I was in the military as a truck driver for 7 years so this is a BIG no no. I had to check my own damn lights. After getting to my destination, i opened the trailer and the railings were ripped from the walls. I couldn't believe this trailer passed any type of inspection. Do not go to this location! Do yourself a favor and go to a different location.
Paul WEverything was great.
Sharon P