Customer Reviews for Bay Area Auto Sales
(U-Haul Neighborhood Dealer)

118 reviews

2334 E 14th St   San Leandro, CA 94577

(510) 522-3006

Office Hours

  • Mon-Sat: 10:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(510) 522-3006

2334 E 14th St
San Leandro, CA 94577

Services at this Location:

Office Hours

  • Mon-Sat: 10:30 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Janine Amberg-Kline 
Rating:
5.0

Customer did not leave a comment.

Yin Woo 
Rating:
5.0

Customer did not leave a comment.

Latisha Taylor 
Rating:
5.0

Customer did not leave a comment.

Regina Stone 
Rating:
5.0

Definitely in the higher bracket as far as service goes, compared to other locations I have used in the past.

Mehdi Darestani 
Rating:
5.0

The warning lights said a tire was low and oil needed to be checked . I was only going 5 min away so it wasnt a big deal for me, but those things should probably be checked before next person rents it !

Devann Cristi 
Rating:
5.0

Customer did not leave a comment.

Maria Toledo 
Rating:
5.0

Customer did not leave a comment.

Dante gutierrez-garcia 
Rating:
5.0

Customer did not leave a comment.

James Scoggins 
Rating:
5.0

Very Dependable .

VILIAMI MANU 
Rating:
5.0

Customer did not leave a comment.

Angela Cassinelli 
Rating:
5.0

Customer did not leave a comment.

Monica Chenoweth 
Rating:
5.0

Customer did not leave a comment.

VISHAL SINGH 
Rating:
4.0

Customer did not leave a comment.

Kevin Nguyen 
Rating:
5.0

You can offer insurance to cover theft of the contents of the truck. I WILL NOT EVER RENT FROM UHAUL AGAIN UNLESS THIS IS PROVIDED AS AN OPTION.

Byron Brown 
Rating:
3.0

Customer did not leave a comment.

christ bullock 
Rating:
5.0

Thanks

belhadi khellaf 
Rating:
5.0

On line pick up times has multiple choices (good), but the latest you can pick up your truck is 11:30AM. Not much choice. Unless, I missed something here.

miguel escobar 
Rating:
5.0

To be honest everything went well.

Eula Sherman Lawrence 
Rating:
5.0

Customer did not leave a comment.

Penny Alberti 
Rating:
5.0

Customer did not leave a comment.

christpher Javier 
Rating:
3.0

This pickup location did a competent job of providing me with a pickup truck. The criticisms I have are the same I have when I have used U-haul trucks from other pickup locations: the truck had many dents, scratches, and some broken parts that the customer must identify so that the customer is not liable for the previous damage. Also, the truck was not completely clean. In addition, in this case the trailer plug on this truck had problems so the trailer running lights and trailer 12V charging circuits did not not work. This significantly impacted my use of the truck and trailer. After I used the truck, I reported this problem to U-haul and the Area Field Mgr. gave me a $50 (10%) refund. This refund was appreciated, but did not adequately compensate me for the time I spent and lost trying to fix and work around this electrical problem. U-haul needs to better maintain their vehicles and not expect customers to document and/or work-around the pre-existing problems.

Bruce King 
Rating:
5.0

Awesome customer service

Daniel Castillo 
Rating:
4.0

Customer did not leave a comment.

Rickey Samuel 
Rating:
5.0

Really friendly and easy drop off

Abdo Hassan 
Rating:
5.0

Customer did not leave a comment.

TONY WARREN 
Rating:
5.0

Customer did not leave a comment.

An Truong 
Rating:
5.0

No problems at all.

Rosalie Kaine 
Rating:
5.0

Everything good

James Scoggins 
Rating:
5.0

Customer did not leave a comment.

Barbara Miller 
Rating:
5.0

Everything was great

Katherine Wilson 
Rating:
1.0

Customer did not leave a comment.

Si dong Chen 
Rating:
5.0

Customer did not leave a comment.

yakoub altareb 
Rating:
5.0

Customer did not leave a comment.

Jim Stewart 
Rating:
5.0

No complaint service was friendly truck was fine

Rodney Mcdonald 
Rating:
5.0

I come once a week here to rent after having a bad experiance elsewhere this location does not disappoint.

marie brooks 
Rating:
5.0

Thank you very nice people

viliami manu 
Rating:
4.0

Great location, equipment in very clean condition, and customer service was on point. This part is probably a general U-haul issue and not on the dealer-reserving online let me pick up a rental before actual open hours (through the 24/7 truck share option), but the online system didn't guide me towards picking up a truck and i had to wait until the office properly opened.

William Sayo 
Rating:
5.0

Good service thank you moe.

roy brookes 
Rating:
5.0

Truck was clean and customer service was friendly.

DALIA ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Barry Lloyd 
Rating:
5.0

Customer did not leave a comment.

Marina Zherebnenko 
Rating:
5.0

Customer did not leave a comment.

mohamed al 
Rating:
1.0

They attempted to overcharge me for gas when I had the receipt showing I had already replenished the gas. I drove very few miles and the amount of gas was minimal. After I brought it to their attention they refunded all but .45 cent. Not sure why that was an issue but I didn't want to wait any longer.

Toni Mims-Cochran 
Rating:
5.0

Good

isidore ezegrim 
Rating:
2.0

Clean the truck out, fill it up with gas, and have it ready to drive out of the lot.

Chadwick lee 
Rating:
5.0

Customer did not leave a comment.

Odumosu Olusejun 
Rating:
5.0

Perfect drop off location

May Saechao 
Rating:
5.0

Customer did not leave a comment.

Lola Levi 
Rating:
5.0

Friendly service.thank you

abdulatef saeed 
Rating:
5.0

Customer did not leave a comment.

Tai Ly 
Rating:
5.0

No issues found

marie brooks 
Rating:
5.0

Nothing to improve. empoyee was really cool and no problem with my reservation

Jeffrey Erskine 
Rating:
5.0

very easy drop off location and staff their was helpful on checking me back in. Thank you

HOWARD BENG 
Rating:
5.0

Gave us everything we reserved. Thank you. Great service. Truck was clean and place of buisness clean.

gerardo nives 
Rating:
4.0

Customer did not leave a comment.

Liang Chen 
Rating:
2.0

When I went to pick up my truck it took me nearly an hour and a half because your check in procedure kept saying my session had expired. I stood in the parking lot on the phone trying to resolve the issue. When I finally got the check to work I was charged additional 68 dollars, then when I got the truck it was completely empty, so I filled the gas and only used half a tank and only got back a quarter tanks worth. Then I had to take a detour to my moving location and got charged additional 23 dollars. Also the didn’t have any windshield wiper fluid and couldn’t clean the windows to see better.

Brandyn Pacl 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Nelsen 
Rating:
5.0

no improvements needed. great service thanks guys

Mohammad Awnama 
Rating:
5.0

Customer did not leave a comment.

David Winter 
Rating:
5.0

nothing, process was smooth and easy staff was friendly.

DAWOOD KHAN 
Rating:
5.0

Customer did not leave a comment.

Gilbert Castro 
Rating:
5.0

Customer did not leave a comment.

Mary Taylor 
Rating:
5.0

no headache when i rented this cargo van. Simple getting to the place of buisness. i did not know it was a uhual location its more of a regustration serve buisness but no problems locating. customer service was friendly. return process was easy even after hours.

mohamed mohsin 
Rating:
2.0

No one was at location for assistance. Truck was dirty. Gas gauge was little over half and that’s what we replaced. However I was still charged for gas!?!

Renee Bush 
Rating:
5.0

place was convenient and clean. Dont have much to say but it was a positive experience and the person who helped was friendly and kind.

JAMES SCOGGINS 
Rating:
5.0

truck was clean i did not see any problem with my reservation. Easy process.

minar kale 
Rating:
1.0

The online process took about 30 plus minutes to get everything that we had already provided. The truck was dirty and on empty but the worst part was the customer service representative that was very demeaning and condescending toward me. The remedy was a discount with the gentleman who checked me back in when I returned it early. Moving is very stressful anyway but it should be a better process.

Deborah Williams 
Rating:
1.0

Customer did not leave a comment.

Dean Buckerfield 
Rating:
5.0

Customer did not leave a comment.

ABDO RAHAMAN 
Rating:
5.0

simple and easy no problems i had

obad alagi 
Rating:
5.0

Customer did not leave a comment.

JAMES SCOGGINS 
Rating:
5.0

easy drop off place near my home

amar zubie 
Rating:
5.0

truck did the job the worker was helpful 5 stars.

hamzzah saleh 
Rating:
5.0

Nothing

Charles Perez 
Rating:
5.0

no complaints. thanks

Jessica Whitman 
Rating:
5.0

store was packed with stuff to buy ! not much truck inventory due to so many people moving but not their fault. i also had to wait for the person who had my truck and didn't make it back in time for my reservation but thats also not their fault. other than that the truck was clean and nice the staff was friendly and the store was clean! thanks guys ! will be coming back here to rent my next uhual.

samir aldabashi 
Rating:
5.0

great customer service truck was well.

hameed saleh 
Rating:
5.0

Customer did not leave a comment.

Diane Rito 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO JAVIER ESTRADA 
Rating:
5.0

no complaints ! everything in the truck worked perfect. and the service was good !

hamzzah saleh 
Rating:
5.0

great hospitality ! the lady their helped us get in and out. last minute reservation we made as walk ins after getting turned down by many other locations. WILL BE BACK AGAIN ! 👍🏼

amar zubie 
Rating:
5.0

Customer did not leave a comment.

Arlene Alvarez 
Rating:
5.0

been to many uhual locations but i must say this was the nicest customer service and the van i received was great ! no complaints !

abraham alajji 
Rating:
5.0

Customer did not leave a comment.

Andre Christian 
Rating:
4.0

Customer did not leave a comment.

Robert Alexander 
Rating:
5.0

nice truck ! good clean office location. customer service was great helped me rent my first ever truck with no headache. will be seeing you guys again soon ! thanks for your help!

Mohammed Gaid 
Rating:
1.0

When your customer pays for a service please honor that service agreement instead of making changes to fit the needs of the store location. I would inform all customers to take a picture of the truck gas hand before returning truck keys as proof of contract obligation because your shop is dishonest and will charge you gas fees.

brandy lyons 
Rating:
5.0

Customer did not leave a comment.

Yim Lam 
Rating:
1.0

Received no customer service. The documentation system for showing pictures was flawed and I had to submit information twice. There was no gas in the truck. The manager allowed people to block the driveway and I had to ask them to move in order to take the truck out. I lost over an hour getting gas and getting the truck from the location.

Harold Lowe 
Rating:
3.0

Vehicle needs maint. Rental process is a pain. Glad I didn’t try and pick it up with only my phone.

Sidney Davis 
Rating:
3.0

Location was dirty ants all over counter vehicle was good

frank henry higgins 
Rating:
5.0

The rep we worked with was helpful. He even dropped the truck off. Was super convenient with all the stress of moving my dad.

Steven Houle 
Rating:
4.0

It was clean enough for a moving truck but the AC was broken. So, that sucked. If you don’t want to spend the money to fix it, fine. But give a discount. It was 90 degrees that day.

Melissa Anderson 
Rating:
5.0

it's easy to pass this place by cause if you blink you miss it but otherwise ncomplaints. The guy there is cool and didn't make a hassle

JOSEPH POITIER 
Rating:
1.0

One hour late in open store causing bug us to be late as well since we couldn’t get our keys till the owner open the location at 1215 pm 1.25 hours kate

Julio Aguilar 
Rating:
1.0

No person to man the store and it was 4:25pm Promised to adjust the fuel charges but he was not there to do so. Called him next day and still won’t adjust the charges and kept hanging up on me. His name was Jons.

OLIVER ZAPANTA 
Rating:
3.0

Returning truck was difficult due to parking availability, personnel were quick and helpful but did not fully address some of my concerns.

Jordan DAddeo 
Rating:
1.0

This location overcharged me 200 for a 2hr rent. I opted out of insurance coverage but they decided to charge me 50 for it. I returned the car w a 1/4 tank like they gave it to me and they charged me for a full tank plus 30 dollars fee. They also charged me for a late return when the attendant was nowhere near the store at 4 o'clock on a weekday afternoon. Please fuck off you indian piece of shit.

HYUN LEE 
Rating:
5.0

Customer did not leave a comment.

Miguel Vargas 
No reviews have been submitted for this location.

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