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Charlette B
Customer Reviews for Bay Area Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definitely in the higher bracket as far as service goes, compared to other locations I have used in the past.
Mehdi DThe warning lights said a tire was low and oil needed to be checked . I was only going 5 min away so it wasnt a big deal for me, but those things should probably be checked before next person rents it !
Devann CVery Dependable .
VILIAMI MYou can offer insurance to cover theft of the contents of the truck. I WILL NOT EVER RENT FROM UHAUL AGAIN UNLESS THIS IS PROVIDED AS AN OPTION.
Byron BThanks
belhadi kOn line pick up times has multiple choices (good), but the latest you can pick up your truck is 11:30AM. Not much choice. Unless, I missed something here.
miguel eTo be honest everything went well.
Eula SThis pickup location did a competent job of providing me with a pickup truck. The criticisms I have are the same I have when I have used U-haul trucks from other pickup locations: the truck had many dents, scratches, and some broken parts that the customer must identify so that the customer is not liable for the previous damage. Also, the truck was not completely clean. In addition, in this case the trailer plug on this truck had problems so the trailer running lights and trailer 12V charging circuits did not not work. This significantly impacted my use of the truck and trailer. After I used the truck, I reported this problem to U-haul and the Area Field Mgr. gave me a $50 (10%) refund. This refund was appreciated, but did not adequately compensate me for the time I spent and lost trying to fix and work around this electrical problem. U-haul needs to better maintain their vehicles and not expect customers to document and/or work-around the pre-existing problems.
Bruce KAwesome customer service
Daniel CReally friendly and easy drop off
Abdo HNo problems at all.
Rosalie KEverything good
James SEverything was great
Katherine WNo complaint service was friendly truck was fine
Rodney MI come once a week here to rent after having a bad experiance elsewhere this location does not disappoint.
marie bThank you very nice people
viliami mGreat location, equipment in very clean condition, and customer service was on point. This part is probably a general U-haul issue and not on the dealer-reserving online let me pick up a rental before actual open hours (through the 24/7 truck share option), but the online system didn't guide me towards picking up a truck and i had to wait until the office properly opened.
William SGood service thank you moe.
roy bTruck was clean and customer service was friendly.
DALIA OThey attempted to overcharge me for gas when I had the receipt showing I had already replenished the gas. I drove very few miles and the amount of gas was minimal. After I brought it to their attention they refunded all but .45 cent. Not sure why that was an issue but I didn't want to wait any longer.
Toni MGood
isidore eClean the truck out, fill it up with gas, and have it ready to drive out of the lot.
Chadwick lPerfect drop off location
May SFriendly service.thank you
abdulatef sNo issues found
marie bNothing to improve. empoyee was really cool and no problem with my reservation
Jeffrey Every easy drop off location and staff their was helpful on checking me back in. Thank you
HOWARD BGave us everything we reserved. Thank you. Great service. Truck was clean and place of buisness clean.
gerardo nWhen I went to pick up my truck it took me nearly an hour and a half because your check in procedure kept saying my session had expired. I stood in the parking lot on the phone trying to resolve the issue. When I finally got the check to work I was charged additional 68 dollars, then when I got the truck it was completely empty, so I filled the gas and only used half a tank and only got back a quarter tanks worth. Then I had to take a detour to my moving location and got charged additional 23 dollars. Also the didn’t have any windshield wiper fluid and couldn’t clean the windows to see better.
Brandyn Pno improvements needed. great service thanks guys
Mohammad Anothing, process was smooth and easy staff was friendly.
DAWOOD Kno headache when i rented this cargo van. Simple getting to the place of buisness. i did not know it was a uhual location its more of a regustration serve buisness but no problems locating. customer service was friendly. return process was easy even after hours.
mohamed mNo one was at location for assistance. Truck was dirty. Gas gauge was little over half and that’s what we replaced. However I was still charged for gas!?!
Renee Bplace was convenient and clean. Dont have much to say but it was a positive experience and the person who helped was friendly and kind.
JAMES Struck was clean i did not see any problem with my reservation. Easy process.
minar kThe online process took about 30 plus minutes to get everything that we had already provided. The truck was dirty and on empty but the worst part was the customer service representative that was very demeaning and condescending toward me. The remedy was a discount with the gentleman who checked me back in when I returned it early. Moving is very stressful anyway but it should be a better process.
Deborah Wsimple and easy no problems i had
obad aeasy drop off place near my home
amar ztruck did the job the worker was helpful 5 stars.
hamzzah sNothing
Charles Pno complaints. thanks
Jessica Wstore was packed with stuff to buy ! not much truck inventory due to so many people moving but not their fault. i also had to wait for the person who had my truck and didn't make it back in time for my reservation but thats also not their fault. other than that the truck was clean and nice the staff was friendly and the store was clean! thanks guys ! will be coming back here to rent my next uhual.
samir agreat customer service truck was well.
hameed sno complaints ! everything in the truck worked perfect. and the service was good !
hamzzah sgreat hospitality ! the lady their helped us get in and out. last minute reservation we made as walk ins after getting turned down by many other locations. WILL BE BACK AGAIN ! 👍🏼
amar zbeen to many uhual locations but i must say this was the nicest customer service and the van i received was great ! no complaints !
abraham anice truck ! good clean office location. customer service was great helped me rent my first ever truck with no headache. will be seeing you guys again soon ! thanks for your help!
Mohammed GWhen your customer pays for a service please honor that service agreement instead of making changes to fit the needs of the store location. I would inform all customers to take a picture of the truck gas hand before returning truck keys as proof of contract obligation because your shop is dishonest and will charge you gas fees.
brandy lReceived no customer service. The documentation system for showing pictures was flawed and I had to submit information twice. There was no gas in the truck. The manager allowed people to block the driveway and I had to ask them to move in order to take the truck out. I lost over an hour getting gas and getting the truck from the location.
Harold LVehicle needs maint. Rental process is a pain. Glad I didn’t try and pick it up with only my phone.
Sidney DLocation was dirty ants all over counter vehicle was good
frank hThe rep we worked with was helpful. He even dropped the truck off. Was super convenient with all the stress of moving my dad.
Steven HIt was clean enough for a moving truck but the AC was broken. So, that sucked. If you don’t want to spend the money to fix it, fine. But give a discount. It was 90 degrees that day.
Melissa Ait's easy to pass this place by cause if you blink you miss it but otherwise ncomplaints. The guy there is cool and didn't make a hassle
JOSEPH POne hour late in open store causing bug us to be late as well since we couldn’t get our keys till the owner open the location at 1215 pm 1.25 hours kate
Julio ANo person to man the store and it was 4:25pm Promised to adjust the fuel charges but he was not there to do so. Called him next day and still won’t adjust the charges and kept hanging up on me. His name was Jons.
OLIVER ZReturning truck was difficult due to parking availability, personnel were quick and helpful but did not fully address some of my concerns.
Jordan D